Plusnet

Plusnet Outage Report in Shepperton, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Shepperton, Surrey, England 11/30/2023 20:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Ealing, Fulham, Wembley, Isleworth, Paddington, Cricklewood, Brentford, Southall, Hampstead, Slough, Uxbridge, Maidenhead, Egham and Worcester Park.

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City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomEaling Internet
United KingdomEaling Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Plusnet Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • dmosaheb Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • wildlime Brendan (@wildlime) reported from Maidenhead, England

    @kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

  • hastiecamera Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and not even a reason as to why my line was terminated let alone any time scale as to when it will be re-connected. Laughed at when I asked about a SIM card to give me some connection to the internet. #plusnet never return calls - shocking service.

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • hastiecamera Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • bethcsmith23 Beth (@bethcsmith23) reported

    @RainbowsEnd69 @Plusnet I can't even seem to get a working customer service number. Not happy. If problems not sorted rapid. I'll be leaving. Bet they will still charge us all too. 🙄

  • ffrenchlynch Mike Ffrench-lynch (@ffrenchlynch) reported

    @Plusnet I’m experiencing connection issues, just called to raise and cut off due to high call volumes. What’s occurring please?

  • pesdaboi Matthew Mithan (@pesdaboi) reported

    Morning @Plusnet - my broadband is down in Cardiff. Any updates available please?

  • Tyrs_fall_ Tyrs (@Tyrs_fall_) reported

    @Plusnet You could try sorting ya service out. No Internet sice 1am Saying there is a problem and ya on it would be nice!

  • CharneTromp Charné Tromp 🇿🇦🇬🇧 (@CharneTromp) reported

    @Plusnet my broadband is down, how do I get in touch with you, as the number on your website doesn't work (0800-432-0080)?

  • quantumhealer1 Caroline Cousins 🌸 - Inner Transformation Coach (@quantumhealer1) reported

    @RainbowsEnd69 @Plusnet Same here! I've done all the checks and mine has been down/restricted since 2am.

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet @TheRegister what’s the issue affecting all UK customers? Blue lights on modem are on but no service since before 1am?

  • Sinister_Pete Pete (@Sinister_Pete) reported

    @Plusnet I’ve worked in IT for 20 odd years now - outages happen. The real problem here is that after 7+ hours Plusnet haven’t acknowledged, informed and managed user expectations. Bad form.

  • chasabi Lee Scott (@chasabi) reported

    @Plusnet You can help by answering the phone or fixing your Internet. I've been on hold for 30 minutes and I still can't get online to do any work! Rebooted the router, connection settings on the router config page say that my broadband connection is up! It clearly is not up 😕

  • itslegaltender Graham Muir (@itslegaltender) reported from Ratho, Scotland

    @Plusnet internet been down since 1230 am. Blue light on but no service. Looks like problem is all over UK