Plusnet Outage Report in Shepperton, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Paddington, Southall, Wembley, Feltham, Brentford, Maidenhead, Woking, Fulham, Epsom, Hampstead and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| Paddington |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Phil
(@hastiecamera) reported
from
Hillingdon, England
@plusnethelp 7 days on and not even a reason as to why my line was terminated let alone any time scale as to when it will be re-connected. Laughed at when I asked about a SIM card to give me some connection to the internet. #plusnet never return calls - shocking service.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Phil
(@hastiecamera) reported
from
Hillingdon, England
@plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Brendan
(@wildlime) reported
from
Maidenhead, England
@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Bradbury
(@SarahBradders73) reported
@plusnethelp I've recently switched to plusnet, had several issues of Internet going off, being connected without Internet, having to do a router reset every couple of days, any idea why this would be happening?
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Kitčaniklić
(@K1t_Law) reported
@Plusnet My internet started today with you, however the Wi-fi is terrible. I live in a flat and the signal doesn’t even reach there. What can I do before I cancel this contract within 14 days ?
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Sharon Dennett
(@SDennett) reported
Yesterday we were supposed to switch our internet to @plusnethelp @Plusnet They have failed to connect our Broadband and can't until next week! Their online suggests I contact them on Twitter! So here I am telling twitter how bad their service is. Working from home w/o internet.
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Susanna R
(@SuseRichards) reported
If @Plusnet would be kind enough to stop messing about making up ridiculous internet games so I can 'win' something and concentrate on the actual technical stuff of running a broadband service that would be great.
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Le Shuffle Truffle
(@shuffletruffle9) reported
@ZenInternetHelp switched from Plusnet to you in March and my internet has really suffered. Can't get on zoom meetings in places I previously could and regularly shows as unstable connection 😭
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Andy Abello
(@oabello3) reported
@plusnethelp just joined today. Put Plusnet SIM in when old one lost service but number hasn’t ported. It’s been 8 hours now. Can you help please?
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Shannon Reynolds
(@ShanR940) reported
@Plusnet I think it’s absolutely disgusting that you have the audacity to charge people for a service that you cannot provide! It’s no good apologising, apologising isn’t going to fix the issue is it? I will be taking legal action now, you’ve gone too far once again! Disgusting!
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Jack
(@FurryPhilosifer) reported
@ShayMay_ I abandoned Plusnet because my Xbox wouldn't connect to my router at all and they said it's cause I didn't have fibre. That isn't how bandwidth works! 😩 "This is the support I'm supposedly paying more for?"
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richardmurphy-fineartphotography.com
(@RichardmurphyC) reported
When is a broadband provider not a broadband provider... When it's @JohnLewisRetail . They front for @Plusnet John Lewis name, Plusnet thugs. Nice little earner for both... Pity about customer trust.. until it too late
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Paul Clarke
(@Paul_M_Clarke) reported
@plusnethelp lots of discussions going on in the Plusnet Community Forum about Plusnet Safeguard not working. Worried about safeguarding and child safety is an understatement. You don't need to DM me, just publish here for worried parents when this will be resolved.