Plusnet Outage Report in Shepperton, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (71%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hounslow, Ealing, Southall, Shepherds Bush, Wembley, Leatherhead, Fulham, Paddington, Acton, Earlsfield, Hayes, Hampstead, Cricklewood and Windlesham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hounslow |
Total Blackout | |
| Hounslow |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| Southall |
Community Discussion
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Plusnet Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@citytransportin Hi there Simon, I'm really sorry about the issue with your connection dropping out and understand that must be so frustrating. I've checked your account and can see that my colleague Kevin has ownership and will make sure we get this sorted out for you. - Adam - Plusnet Sheffield
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Vicky H.
(@Vicky70912901) reported
@terry_taff5 @TalkTalk We're off with plusnet .. shocking service 😑
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Krista Ozola
(@OzolaKrista) reported
@Vicky70912901 @TalkTalk Never choose @Plusnet either. Been having issues of line dropping and internet disappearing since December. Engineers booked 5 times and today no one came, again... took time off work to be wasted.
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Dolphin Diver
(@dolphindiver) reported
@MSE_Deals how can people change suppliers when @Plusnet tell me even with 3 weeks notice of my @BTGroup broadband ending there will be 10 day break in service. BT ends 6th May & plusnet say connect 10 days later. How is that possible in this day and age. Who can do better?
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manceyy
(@manceyy) reported
For now the 3rd time @Plusnet have cancelled my internet installation only telling me on the day it was due to happen - the original instillation date was well over a month and a half ago - awful service do not use
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Plusnet
(@Plusnet) reported
@wilkinson_rich I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.
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Paul Marsden
(@TerrierHack) reported
@Plusnet Can you sort out a problem with my bill? I got a new bbd contract with you but price you’ve charged me is more than we agreed in writing (£28.40 instead of £25.99) & charged me for delivery of a new router you were going to send for free. Can’t get through on phone.
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Ian Cummings
(@iancummings) reported
Please @plusnethelp is there an email address or web form that I can use to get an answer _in_writing_ for a question I have? I have telephoned your customer service today and they gave me an answer but I need you to guarantee it so I can be sure. Many thanks @plusnet
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Sapere ✝️ Aude 🚚 🚛 🚛 🚚 🚐 🚜 🚜 🚛 🚛
(@SapAud) reported
@FatEmperor Will play in UK with VPN but will not play when VPN is disabled. ISP is Plusnet. Seems like Odysee videos have been blocked somehow - pages load but videos won't play. Before leaping to conclusions, I've had trouble playing Odysee videos before and they've worked the next day.
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manceyy
(@manceyy) reported
apparently the order was cancelled (though not by me!) last Thursday, but @Plusnet didn't feel the need to update me - if I hadn't rang on any of the days I was due to get service and didn't I never would have known