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Plusnet

Plusnet outages and service status in Ashford, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Ashford, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Brent, Hounslow, Hampstead, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, Pinner, Windsor, and Teddington.

CityProblem TypeReport Time
Hammersmith Internet 13 hours ago
Hammersmith Wi-fi 8 days ago
Brent Internet 9 days ago
Hammersmith Internet 13 days ago
Hammersmith Wi-fi 14 days ago
Hounslow Internet 14 days ago

Community Discussion

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Plusnet Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • SarahMorton6
    Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • AlexWhiteGB
    Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • Green_AJ
    AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • dmosaheb
    Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • MartinWoodward2
    Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • Harrison20202
    Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • Harrison20202
    Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • Harrison20202
    Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • tfoale
    QuantumChoices #FBPE 🔶️ (@tfoale) reported from Wooburn, England

    @jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

  • MusicSkypirate
    🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • GaryAblett3
    Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • rackitman
    Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • gauravity
    Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • wildlime
    Brendan (@wildlime) reported from Maidenhead, England

    @kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

  • trina_latham
    trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet
    Plusnet (@Plusnet) reported

    @midslibrarian Hi Midlands Librarian, some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We are working quickly to resolve this and we’re very sorry for the inconvenience caused. -Mike.P Sheffield

  • SyHawkes
    𝓢𝔂 #RiseAboveHate (@SyHawkes) reported

    @RichardRigby81 @Plusnet @SkyUK You made a bad choice switching to this company. Award Winning Customer Service is actually non-existent customer service!!

  • allymarcam
    A Martin-Campbell (@allymarcam) reported

    @Plusnet PlusNet has now been down for over 2 hours with no indication of when it will be up & running again. 😤 Come on Plusnet! I’m working from home today & need to crack on!

  • itsPellit
    John Ellis (@itsPellit) reported

    @The_Chesh_Cat @Plusnet Not until there's a full 2 days of no service IIRC

  • Plusnet
    Plusnet (@Plusnet) reported

    @mushfikmiah2 Hi there, some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We are working quickly to resolve this and we’re very sorry for the inconvenience caused.

  • SiTheGooner84
    Simon (@SiTheGooner84) reported

    @Plusnet you’re giving all budding marketeers a 5-star lesson in how NOT to manage service issues today! Appallingly bad updates on your national outage that’s even made the news headlines!

  • SweetCattyKing2
    SweetCattyKing (@SweetCattyKing2) reported

    @SoProJanet @Plusnet I was being put on hold for an hour and the staff told me they are aware of the nationwide incident but they are not sure what is causing the issue and they are working to resolve it ASAP. They are not sure how long this will last too.

  • bockjackson
    Chops (@bockjackson) reported

    @Plusnet @PretzlePretzle how come we are needing to use sites like downdetector and even thesun web site to show there are issues, but the service status on plusnet shows everything working as normal?

  • Parag3791
    APG (@Parag3791) reported

    @Plusnet internet has returned but it is still very slow!

  • elliotstradling
    Wee Man Rhymes (@elliotstradling) reported

    @RickieTrades @Plusnet You’re doing the lord’s work big man 🙏 Plusnet customer service is always abysmal