Plusnet outages and service status in Ashford, England

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ashford, England

The most recent Plusnet outage reports came from the following cities: Hounslow, Staines, Hammersmith, Brent, Egham, Greenford, Uxbridge, Wembley, Southall, Windsor, and Teddington.

City	Problem Type	Report Time
Hounslow	E-mail	2 days ago
Staines	E-mail	2 days ago
Hammersmith	Internet	3 days ago
Hammersmith	Wi-fi	10 days ago
Brent	Internet	11 days ago
Hammersmith	Internet	15 days ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

• 
  elyob (@elyob) reported 37 seconds ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Harrison2020 (@Harrison20202) reported 2 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  elyob (@elyob) reported 2 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 3 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Kevin Dewes (@kevindewes) reported 6 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Dharmendra Mosaheb (@dmosaheb) reported 12 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Harrison2020 (@Harrison20202) reported 13 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Martin Woodward (@MartinWoodward2) reported 15 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Kevin Dewes (@kevindewes) reported 17 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Harrison2020 (@Harrison20202) reported 26 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Rupert Cheek (@rupertcheek) reported 27 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 28 minutes ago from Ealing, England

  Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 51 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 54 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Greyman (Gary A) (@GaryAblett3) reported 54 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Gaurav Patel (@gauravity) reported 55 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  trina_latham (@trina_latham) reported 56 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Alex White (@AlexWhiteGB) reported 57 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 58 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 60 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BSox T (@BsoxT52516) reported 8 minutes ago

  @MrNickKnowles @SkyUK @skytv Get Plusnet - part of bt - so problems dealt with quickly

• 
  Michael Corbett (@kobb) reported 12 minutes ago

  @Plusnet I'm very happy with my PlusNet broadband and I've been with you many years but this aspect of your customer support is crap. My options seem to be: a) phone and wait 20mins+ or b) phone and wait 20 mins + Hmmnn... 🤔

• 
  dazzlerellis (@dazzlerellis) reported 14 minutes ago

  @vinke_rob @Plusnet They do it every year without fail, don't know where they get inflation figures from must be Argentina 😡

• 
  Jensen Ambrose (@AmbroseJensen) reported 14 minutes ago

  Seems that Plusnet is having an rare internet outage. I tried changing DNS which means it's not a DNS outage.

• 
  rosie posie (@rosieon25371922) reported 22 minutes ago

  @Plusnet I want my £150 reward. Cough up and stop welching and breaking contract. It is bad faith and appalling behaviour. Sort this out as your team on the phone do not sort this out. They lie and gaslight.

• 
  BSox T (@BsoxT52516) reported 24 minutes ago

  @MrNickKnowles @SkyUK @skytv Get Plusnet - part of bt - so problems dealt with quickly

• 
  Ben (@B_R_G11) reported 24 minutes ago

  @MikeyCleave @Plusnet When I talked to plusnet about this they always said that there was no problem but I couldn’t talk to openreach directly even though they weren’t solving the problem. After weeks of waiting I ended up with a faster speed with Virgin at a cheaper price.

• 
  Amie Bakewell (@BakewellAm58145) reported 25 minutes ago

  @Plusnet That wasn't advised & there isn't anything the chat can do seeing as they couldn't help on the phone until 8am Saturday apparently

• 
  Steven (@Steven_84_) reported 25 minutes ago

  @grok @GrimbleCrumble9 My plusnet broadband is down

• 
  Jessica.Beauty.nails (@jessicaxswallow) reported 29 minutes ago

  @Plusnet Hello , I wonder if you can help, we are stuck in Thailand due to the unrest in the Middle East so we are not at home and do not have a way to contact you buy phone , we was surpose to have broadband fitted today 9th March with openreach but we wasn’t at home. Need help