Plusnet Outage Report in Ashford, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Ashford, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hounslow, Hammersmith, Slough, Southall, Hampton, Walton-on-Thames, Northolt, Wandsworth, Wembley, Feltham, Brentford, Maidenhead, Woking and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
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Brendan
(@wildlime) reported
from
Maidenhead, England
@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data
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QuantumChoices #FBPE 🔶️
(@tfoale) reported
from
Wooburn, England
@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Phil
(@hastiecamera) reported
from
Hillingdon, England
@plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Jeffries #IsleofWight ENGLAND, UK.
(@BILDERBERG_GP) reported
@Ofcom @e_emobile @Plusnet Ofcom... There has been virtually no EE mobile service on the Isle of Wight for nearly 2 weeks. Currently, I'm on aeroplane mode here. No body seems bothered by a simple service connector problem. Its nothing less than a disgrace. Sort it !!
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Prem Sikka
(@premnsikka) reported
Picking Our Pockets: Broadband & mobile phone companies hiking prices, mid-contract, by up to 17.3% Still, receive same service. BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin, Vodafone acting in unison. Ofcom/Govt do nothing. Has your income increased by 17.3%?
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Plusnet
(@Plusnet) reported
@TonyJohnOShea Hi there @TonyJohnOShea, thanks for letting us know you have a problem with your internet connection dropping. I get how so annoying and frustrating this is for you and want to get it sorted. Could you DM me your plusnet username so I can get it fixed? -Mike.P Sheffield
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🐾 🐈⬛ චᆽච Lucky Nigel Cat චᆽච 🐈⬛ 🐾
(@VictorMeldraw) reported
@jo2107 @plusnethelp @Plusnet They are being too vague. (1) can U change Plusnet mobile current plan? (2) how long before Plusnet mobile moves to EE & what prices / will they protect tariffs? Bad PR to close to new customers & not reassure current.
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maviczap
(@maviczap) reported
@premnsikka Just got my lasted bill from Plusnet, up from £29 a month, to £41. Service hasn't changed, looks like I'll be switching this week as I'm out of contract.
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Curly Hooligan
(@CurlyHooligan) reported
@andrewwhyman Yeah, it's a pretty rural area. BT now aren't the ridiculous price they once were, especially exploiting new customer offers. Once billed £52/month for 25-30Mbps. Switched to PlusNet for £18/month after that. I'd happily upgrade now to a fibre package but I'd get the same speeds.
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Percy The Prinplup 💙 🐀
(@pprinplup2) reported
I've not been paid by either BT or Plusnet to tweet this. I'm just a customer who's sharing their experience.
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Livethe80sLive
(@livethe80slive) reported
@Plusnet What a rude and incompetent company you are. I have been a customer for three weeks and I’m that time there have been 4 failed attempts to order a new phone line that has led me to cancel my order and the rudest customer retention person I have ever spoken to.
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Muig
(@Muig) reported
@Plusnet I'm a (potential) new customer, so are the prices I see on the website at this moment the prices I'll pay until next April? Ta.
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Richard Stone
(@richstone59) reported
@virginmedia A year of being with plusnet with zero problems. Moved to Virgin one week ago as was the only choice at the place I was moving to and now it’s down with zero contact from you !! Meant to be online at 9 doing assessments for students? Any advice ?!!!