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Plusnet

Plusnet Outage Report in Ashford, Surrey, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Ashford, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, Hampstead, Staines, Egham, Greenford, Uxbridge, Wembley, Southall, Pinner, Windsor, Teddington, and West Drayton.

CityProblem TypeReport Time
Hammersmith Wi-fi 6 days ago
Hammersmith Internet 10 days ago
Hammersmith Wi-fi 12 days ago
Hounslow Internet 12 days ago
Hampstead Internet 19 days ago
Staines Total Blackout 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • Green_AJ
    AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • wildlime
    Brendan (@wildlime) reported from Maidenhead, England

    @kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • SarahMorton6
    Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • tfoale
    QuantumChoices #FBPE 🔶️ (@tfoale) reported from Wooburn, England

    @jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

  • gauravity
    Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • dmosaheb
    Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • elyob
    elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • rackitman
    Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • Harrison20202
    Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • trina_latham
    trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • hastiecamera
    Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

  • GaryAblett3
    Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • MusicSkypirate
    🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • Harrison20202
    Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • AlexWhiteGB
    Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • Harrison20202
    Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • EvelynWilcock
    Evelyn Wilcock (@EvelynWilcock) reported

    @jayrayner1 @virginmedia Virgin may have its own cable, but dont all other providers use the same physical line down the street? Our neighbour has BT and we @plusnet. It regularly shoots us an error message at about 9.30 pm and then continues to work as normal. Glitch yesterday was 9.20 pm.

  • DrEuroEsqette
    Careful now (@DrEuroEsqette) reported

    Hey @plusnet mother has dementia, lacks capacity and is in a care home but even tho I am named on account I can't cancel it without her speaking to you on phone. Really?????

  • LeoZeo2
    Sanjay (@LeoZeo2) reported

    ******* knew something would go wrong with the Internet installation today. Missing a call by 2 minutes with no way to call back somehow allows Openreach to delay by a day? ******* what. Plusnet having barely any idea what's happening too. ******* stupid.

  • AmazzinRosey
    Rosey amazzin 💙nhs (@AmazzinRosey) reported

    don't have WiFi connection in my home parently ***** at #plusnet restricted it as they seem to think I'm gonna pay a broadband bill for a months 46.00 yous can **** right off how's it this month when previous months it was lower piss off

  • beth_spark
    Dr Elizabeth Speake (@beth_spark) reported

    @Plusnet I need to change my (first) name on my account. I phoned customer services and they say they can't help. Where can I email my deed poll/driving licence?

  • Plusnet
    Plusnet (@Plusnet) reported

    @lucy_riddolls Hi Lucy, I've just gone to check your account and can see a colleague as already responded within the last few minutes so I'm not sure if you've perhaps called in? Please let me know if there is anything else I can help with though. Adam - Plusnet Sheffield

  • ConleyNeil
    Neil Conley (@ConleyNeil) reported

    @Plusnet no mobile network again, getting very frustrated. 3rd time in as many months.

  • Mr_P_77
    Matthew Porter (@Mr_P_77) reported

    @Plusnet your service is truly terrible no update on my fault no information no internet for 6 hours, no customer service of any type after 8pm, no update. Not good enough

  • majorchimp
    majorchimp (@majorchimp) reported

    @Plusnet bad dishonest broken broadband from Yorkshire courtesy of @WeAreOpenreach

  • _martint81
    Martin Tune (@_martint81) reported

    @Plusnet :( is there a problem in S25 (Laughton-en-le-Morthen), we have no internet at the moment :(