Plusnet Outage Report in Ashford, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Ashford, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Staines, Egham, Hounslow, Hammersmith, Greenford, Uxbridge, Wembley, Southall, Pinner, Windsor, Teddington and West Drayton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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QuantumChoices #FBPE 🔶️
(@tfoale) reported
from
Wooburn, England
@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Brendan
(@wildlime) reported
from
Maidenhead, England
@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Lea Freeman
(@laf100) reported
@Plusnet you have told me there is a local problem with my broadband detected in 21st Nov & will not be resolved until the 5th - surely I must be compensated for this extended outage?
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Steve 🐟🎩🇬🇷🇪🇺 💙 #European
(@poorscousertom) reported
@Plusnet @OpenreachHelp 6 weeks and counting for a vulnerable couple and still no internet. Totally shocking! Totally wrong! And still this problem continues…
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Lord Chesterfield Catt™ 🏴😸
(@beMEWsed) reported
@Plusnet Will let you know. Not sure where I stand contract-wise as BT haven't actually provided me with any service since renewal!!
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Keir Stitt 🇺🇦
(@KeirStitt) reported
@HannahAlOthman BT retail itself is absolutely awful. Plusnet is their subsidiary for people who want good service at sensible price. The legacy BT retail is pitched to people who want to pay more for poor service that's got the BT brand attached to it.
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Steve 🐟🎩🇬🇷🇪🇺 💙 #European
(@poorscousertom) reported
Lost track but @Plusnet have made contact with @OpenreachHelp and there is an issue with the box. It’s only taken a week to get back to @Plusnet 🤬🤬🤬🤬🤬🤬🤬
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𝔾𝕣𝕦𝕞𝕡𝕪𝔹𝕒𝕟𝕘𝕒𝕝𝕚
(@GrumpyBangali) reported
Which offers better network coverage @Plusnet (using EE) or @virginmedia (using O2)? Plusnet £12pm 30gig data Virgin £12pm 100gig data
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Adrienne kewley
(@Adrienne_kewley) reported
@Plusnet @Plusnet I have been conned into staying with plusnet. I spent 2 hours on the phone Wednesday - all of which is my precious time, trying to get this sorted. One could seem to help me and a support question was opened - which is now being ignored.
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DOOGY
(@DOOGY43543492) reported
Nearly 5 weeks without my internet, I went with PlusNet to get a good deal but as always if it’s cheap it’s turns out to be crap when things go wrong
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Damien
(@dw8cp) reported
I cannot stress how **** Plusnet WiFi is, literally don't play online MTTs anymore because of it it has already cost me so much. Also can't enjoy gaming with ******* dcing every 20 minutes man **** this
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Andrew Ducker
(@andrewducker) reported
from
Edinburgh, Scotland
@sarahdal Zen and Plusnet both have good reputations for customer service. Message me your postcode and address and I'll see what I can find.