Santander status: access issues and outage reports

Problems in the last 24 hours in Tower Hamlets, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Tower Hamlets, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Tower Hamlets, England

The most recent Santander outage reports came from the following cities: City of Westminster.

City	Problem Type	Report Time
City of Westminster	Transactions	12 days ago
London	Transactions	3 months ago
London	Mobile App	3 months ago
City of London	Mobile App	4 months ago
City of London	Transactions	4 months ago
London	Mobile App	6 months ago

Community Discussion

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Santander Issues Reports Near Tower Hamlets, England

Latest outage, problems and issue reports in Tower Hamlets and nearby locations:

• 
  Anna Pattenden (@CopybyAnna) reported 3 minutes ago from London, England

  I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

• 
  David Crossinggum (@pmancat) reported 7 minutes ago from London, England

  @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

• 
  Mrs L (@jo_1lesley) reported 22 minutes ago from Camberwell, England

  Is there a problem @santanderuk ?

• 
  Ruth Robinson (@RuthRobinsonLon) reported 27 minutes ago from Islington, England

  It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

• 
  Ruth Robinson (@RuthRobinsonLon) reported 27 minutes ago from Islington, England

  Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

• 
  Mrs L (@jo_1lesley) reported 34 minutes ago from Camberwell, England

  Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

• 
  gary watkinson (@WatkinsonGary) reported 42 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

• 
  Ruth Robinson (@RuthRobinsonLon) reported 44 minutes ago from Islington, England

  I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

• 
  Nuclear Summer (@lizardUnicorn) reported 54 minutes ago from London, England

  @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joanna wight (@DieselbaxiWight) reported 3 minutes ago

  @santanderuk holding for ages. Trying to do payment. Terrible service. Can anyone help please

• 
  M.D (@Only1MaxyD) reported 5 minutes ago

  @santanderuk Hello, this is what I mean, rather than the customer have to subtract and do a calculation, can this current spend value be shown?

• 
  ∆ (@intelcymru) reported 7 minutes ago

  Sick Sikh seek help @santanderuk

• 
  Sorare Rhino (@FifaThing) reported 11 minutes ago

  Update day 7 @santanderuk have proved they are a joke of a bank and allowed a company @AirFranceUK @airfrance to take money out of my account for a service (flights)not provide any flights or confirmation regarding flights but because its not the banks money they are ok with it

• 
  Francis Kinsler (@fdkin1) reported 11 minutes ago

  @santanderuk branch in Oxford. More like a coffee shop than a branch. Directed upstairs to wait and left for ages. This does not add value to the end customer. Wtf have you done? 🤔🙄😔😡

• 
  Paul Fowler (@badger_uk) reported 12 minutes ago

  @santanderuk your customer care is shocking. I have been on your live chat since 3.20pm and no one has come back to me. No one at all

• 
  Tim B. (@The_Swell_Shark) reported 14 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 The Lonely Ranger 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Chris_Daniels21) reported 15 minutes ago

  @santanderuk Useless Trying to confirm my identity and waiting for an email that never comes so I can access my online banking. Sick of it!!!!!!!

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 16 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  jo (@5arstudent) reported 18 minutes ago

  @santanderuk Zero. That’s the concerning thing. I have repeatedly asked your customer service team who have no even referred me on to the relevant department - one lady just said the department is called “the back office” I have 2 children under 8