Santander status: access issues and outage reports

Problems in the last 24 hours in Wembley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Wembley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Wembley, England

Latest outage, problems and issue reports in Wembley and nearby locations:

• 
  OD 💚 (@Olivia121994_) reported 8 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Bethany Cole (@coleb86) reported 27 minutes ago from Ealing, England

  @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

• 
  Kam Shah (@TiffinSolutions) reported 29 minutes ago from Ealing, England

  @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

• 
  xxx (@Fabs11111111) reported 33 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

• 
  Haneul 이하늘 (@ddibidibidilee) reported 39 minutes ago from Paddington, England

  @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

• 
  FOG101 (@FOG1O1) reported 42 minutes ago from Brentford, England

  @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

• 
  Martin Cain (@MartinCainActon) reported 50 minutes ago from Ealing, England

  @RichardBurgon Wee problem with @santanderuk?

• 
  PalmerDhiraj (@DhirajPalm9776) reported 51 minutes ago from Harrow, England

  @santanderuk But I am not online with bank account. Can't do online. Can u help in restoring the service pls?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AP (@andyparsons3) reported 4 minutes ago

  @santanderuk I was expecting that response, and I get to pay for the poor service too with a monthly fee yay!

• 
  AP (@andyparsons3) reported 5 minutes ago

  @santanderuk you said that yesterday and the day before. 3 days without access or an update is appalling way to treat your customers

• 
  One under par (@Oneunderpar3) reported 6 minutes ago

  @santanderuk how long am I supposed to wait online chat to speak to a real person to explain a security issue?

• 
  Ali (@callyoubetty) reported 8 minutes ago

  @santanderuk It takes forever to take a photo the app accepts. I'm starting to whoever designed it hates Santander. I only keep the account for receiving and paying cheques. There's no point sending a DM as I can't see what you could do. Please just tell the relevant person to fix it. Thanks.

• 
  Geronimog (@geronimo2497) reported 9 minutes ago

  @David90shaw This is already happening if you use mobile banking apps, with the threat of restricted access to said app if you don't comply and upload photo id, thus forcing you into branches that are closing on a daily basis @santanderuk the latest do this.

• 
  Clippz (@Clippz) reported 9 minutes ago

  @santanderuk Why doesn't your chat feature work on your website. It has been broken for ages!

• 
  Lucy Cawley (@LucyCawley3) reported 10 minutes ago

  How long bankin down 4 @santanderuk

• 
  BigBadBob (@Bobbadbig) reported 11 minutes ago

  @MsSC1986 @santanderuk Car *** was the same. Handed car back, started getting letters about arrears and dire consequences for credit rating. "Oh just ignore that, the system sends letter it's not supposed to. It's a known bug". Well ******* fix it then! Piss poor and a very poor advert for yourselves

• 
  Artur (@Kirjakulov) reported 11 minutes ago

  Using a UK bank, @santanderuk in my case, I have to click 3 times "Yes, I am sure what I am doing, not, I am not being scammed, just make the fking transaction." This is what happens when government overregulates stuff. UX drops to absolute ****.

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 12 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk