Is Santander down in Shepherds Bush, Greater London, England?
Some problems detected
Users are reporting problems related to: mobile app, transactions and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Santander
Santander is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (59%)
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Transactions (13%)
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Website (13%)
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Login (10%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Santander outage reports came from the following cities: City of London, Hampton and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Transactions | |
| Hampton |
Transactions | |
| Southwark |
Mobile App | |
| Southwark |
Mobile App | |
| Brentford |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Omar Hassan
(@hassano_82) reported
from
Enfield Lock, England
The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Ahmed Mohammed
(@youvsyoultd) reported
from
Tottenham, England
@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
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Jane Tippett
(@Janietip) reported
from
Tottenham, England
@santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites
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Miss Kristy 🇮🇪
(@MissKristy_LH) reported
from
Tottenham, England
@MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.
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John Williamson
(@willow1886) reported
from
Enfield Lock, England
Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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David Stone
(@stonedg44) reported
@santanderuk Interesting email to my wife encouraging her to use the mobile app but as she doesn't have a smart phone it is not much help!
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Paul Sapsford
(@PaulSapsford1) reported
@santanderuk Hi we have a problem setting back up our online banking after having to delete app after a security scare . We have the new passwords but an old mobile is registered which we can’t remember , what number can we ring for help ?
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David Howard
(@dave_howard33) reported
@santanderuk absolutely awful customer service. Very long phone wait times and even then they either can't help or closed. Never had this problem with HSBC or Barcleys. Can't do online. No branches to visit. Can't wait to finally get through and close my account
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grenville jones
(@grenvillemusic) reported
@santanderukhelp @santanderuk so get mobile call ‘call us re poss Fraud etc..’ I see my bank account online is ‘blocked’ have been waiting 40 mins to speak to a ‘team member’ just what sort of service is this ?? Grenville jones
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Miss McAvoy
(@Miss_McAvoy12) reported
Cannot thank @santanderuk enough for their help today! Woke up to a substantial amount of money fraudulently taken from my account and the fraud team and the team at the Harrogate branch were so helpful and reassuring. The money’s now been returned- thank you for all your help!
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Clara Hayes2. #Deepwoke #FBPE #FBPPR #WATO 💙
(@ClaraHa24405597) reported
@wigmore_welsh @santanderuk Very sorry you’ve been low. Did the painting help at all ? X
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Woopdiddywoop
(@returns24612) reported
@santanderuk Found a card in the street. Tried to let Santander know to inform customer... Impossible to get through the automated system... And they scan your phone number for your personal acc.. Not even related. Banking made difficult
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Jason Kenny
(@Jasonkenny) reported
@santanderuk account locked and trying to get help on the phone - is 2 hours on hold acceptable? Anyone got good recommendations for a new bank account?
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Sarah
(@boo08_sarah) reported
@santanderuk can't believe how difficult you make it to open an account for my 13 year old son. All he wants is somewhere to keep his savings and it's practically impossible to get help. One of your staff insisted he needs to ring. He's 13! I'm lucky he talks to me on the phone!
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Jennifer Nash
(@IamJenNash) reported
So very disappointed by slow to no resolution from @santanderuk pushing all the blame onto @DVLAgovuk because the bank doesn’t want to own up to its security breach responsibility 😡 #badcustomerservice #worstexperience