Is Santander down in Shepherds Bush, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (62%)
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Website (23%)
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Login (15%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Santander outage reports came from the following cities: London and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Newham |
Website | |
| London |
Login | |
| Fulham |
Mobile App | |
| London |
Withdrawals | |
| London |
Transactions |
Community Discussion
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Santander Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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Ahmed Mohammed
(@youvsyoultd) reported
from
Tottenham, England
@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Omar Hassan
(@hassano_82) reported
from
Enfield Lock, England
The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Scott Maintenance
(@Scottmaintain) reported
from
Rickmansworth, England
@santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Jane Tippett
(@Janietip) reported
from
Tottenham, England
@santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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John Williamson
(@willow1886) reported
from
Enfield Lock, England
Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah David
(@SarahDa81344185) reported
@aldiwhereisit @santanderuk It was unbearable and It’s really sad how this things do happen after numerous appeals to the support team and nothing was done until I came across @astra_trix support team and it was fixed completely the ré are best you will ever have
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straighttothegulag
(@LulliSlap) reported
So I made a atm dispute with @santanderuk and I was told I will get my money within two days it’s been two days now absolute waste of time service
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lostinleith 🇺🇦
(@neillhope) reported
@MoneySavingExp can you help? The lovely people at @santanderukhelp closed my bank account today with no notice. I only found out when I went to pay for the diesel I had put in my car. I was forced into bankruptcy a year ago by an and it’s taken @santanderuk this long to act.
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smalls
(@smallpersonn) reported
I transferred money from one of my accounts into my ISA but the money hasn’t shown up in my ISA. @santanderuk where is my money? Your automated online service is absolutely useless. How can I speak to a human being?
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MARGARET KEANE
(@MARGARE70043544) reported
@santanderuk Have just tried opening a cash ISA and it’s almost impossible. Been given account details but can’t do anything as I am required to fill in another form , which I need help with. Impossible to speak to anyone at Santander. Terrible service.
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🚄 Latimer: Doggo Express!
(@SeeItSayItDoggo) reported
@manzanotti @santanderuk @TfL There is a technical reason why it's physical cards only from when it used to be "£2 for 24 hours of unlimited 30 min rides" - in the same way you have to tap in and out with the same device on the tube, it would charge you £2 again. It's less of a problem now it's pay per ride.
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MARGARET KEANE
(@MARGARE70043544) reported
@santanderuk Re last tweet Because of the appalling service I now want to close the account they initially opened but can’t! Can’t speak to anyone because I haven’t got an online ID because I haven’t reached that stage. All I wanted was to transfer an existing ISA.
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chris cresswell
(@chriscresswell) reported
@santanderuk congratulations for shutting at 2.59pm thus preventing me paying in , what other bank shuts at 3pm? Hello @firstdirect I'm giving you my money, adios #Santanderuk and your #sadandreadful customer service
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smalls
(@smallpersonn) reported
@plop229 @santanderuk All my local ones have been closed down 😩
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Ankit Prakash
(@rocku_dj2000) reported
@santanderuk my wife's account was closed without any phone or email intimation. We are currently not in UK (and hence couldnt receive post) but she had all her savings in that account. Please sort this out for us. We cannot call on customer service as we are out of the country.