Is Santander down in Shepherds Bush, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Website (23%)
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Transactions (10%)
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Login (10%)
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Transfer (3%)
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Withdrawals (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Santander outage reports came from the following cities: London, City of London, Hampton and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| City of London |
Transactions | |
| Hampton |
Transactions | |
| Southwark |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Ahmed Mohammed
(@youvsyoultd) reported
from
Tottenham, England
@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Miss Kristy 🇮🇪
(@MissKristy_LH) reported
from
Tottenham, England
@MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Omar Hassan
(@hassano_82) reported
from
Enfield Lock, England
The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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Scott Maintenance
(@Scottmaintain) reported
from
Rickmansworth, England
@santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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John Williamson
(@willow1886) reported
from
Enfield Lock, England
Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Jane Tippett
(@Janietip) reported
from
Tottenham, England
@santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Name-checked by Nostradamus
(@mucking_fuddled) reported
@MorganBroadcast Am so sorry you're going through this nightmare. Definitely an inside job. I was thinking of rejoining @VirginActiveUK , absolutely zero chance I'll ever set foot in one again now. I'll stick to my local gym. Also, **** @santanderuk truly astonishing behaviour
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jackie watson
(@jackie8506) reported
@MorganBroadcast What a terrible thing to happen, I hope you get refunded. I switched from NatWest to @santanderuk this week, this is very concerning, I might switch back.
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Steve Smith
(@Bretheren) reported
@MorganBroadcast @santanderuk @VirginActiveUK Sorry to hear about your terrible experience I hope you eventually have some success in finding a satisfactory conclusion with both organisations concerned. Can’t help feeling this has the characteristics of some inside collusion at the gym
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Gertrude Puddleduck
(@gg41r) reported
@MorganBroadcast My heart goes out to you. You have been hugely let down by @VirginActiveUK and @santanderuk. Id be taking them both to civil court. They will not like that.
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Lol
(@FXCKG3NES1S) reported
@santanderuk Help Charlotte you Bozos
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ViC Gilmore
(@vicgilmore) reported
@MorganBroadcast @santanderuk @VirginActiveUK Charlotte DO NOT GIVE UP. This shenanigans from the thief/thieves is exacerbated by the Banks lack of care to You the customer/victim. Check, check & double check. If asked to go to a branch to show I.D take more than you need. Good Luck.
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SpinningHugo
(@SpinningHugo) reported
@dlknowles @santanderuk @MorganBroadcast If they want to bring a speculative negligence action against their customer that is up to them, but the first step should be to inform them that none of these transactions were authorised, and to require them to be reveresed. /2
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Sam Humphreys
(@sjheditor) reported
@MorganBroadcast God, I’m so sorry. I have debit and credit cards with @santanderuk and this is horrific. Is there anything I or anyone else can do to help?
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Emma Clarke
(@EmskiCX) reported
@MorganBroadcast @PeterDbrash Wow, this is absolutely terrible of @santanderuk - I've been with them for years and will be interested to see if they change their stance as it's notaking me feel terribly confident in their security, fraud team or indeed humanity!
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jeanette davis 💙
(@jcduk) reported
@MorganBroadcast I think I will be looking for a new bank! @santanderuk This is terrible!