Santander status: access issues and outage reports

Problems in the last 24 hours in Shepherds Bush, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherds Bush, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Shepherds Bush, England

Latest outage, problems and issue reports in Shepherds Bush and nearby locations:

• 
  xxx (@Fabs11111111) reported 22 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

• 
  Haneul 이하늘 (@ddibidibidilee) reported 50 minutes ago from Paddington, England

  @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JanKrynicky (@JanKrynicky) reported 5 minutes ago

  @santanderuk Having great results thanks to stealing customer's money. But then anyone braindead enough to keep their money with these fascists deserves to have no access to them.

• 
  Gideon Carroll (@gideon_carroll) reported 7 minutes ago

  @santanderuk @TSB You are not changing @santanderuk. I am having a nightmare with your telephone banking. Can someone in social please help me?

• 
  Jools Parker (@joolsparker) reported 7 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

• 
  Kevin Jackson (@User_Lowton) reported 7 minutes ago

  I have just been advised by @santanderuk support that I can't use my Santander credit card for my weekly online Asda grocery shop, because I don't have the Santander app on my phone. I'm not sure that's correct.

• 
  Mellissa Timms 🖤 (@mel5kijones) reported 9 minutes ago

  @santanderuk been trying to use the Sandi service on my app since yesterday afternoon but it keeps advising me that it’s experiencing some issues and to try again later. Is this a known problem? I’ve done recent update, cache clear and reinstalled. Also tried this on laptop

• 
  John Mitchell (@mitch8951) reported 13 minutes ago

  @santanderukhelp To start the whole cycle once again? The email ref and date was as a result of the FIRST attempts. You are saying Santander cannot help me, I must help myself ... again? @santanderuk

• 
  jaredowens (@jaredowens36629) reported 17 minutes ago

  @santanderuk @santanderuk hi I mean like permanently from Santander's side, so that the customer can't just re-activate them from the app?

• 
  Mick Holds the Line (@Mickandhismusic) reported 19 minutes ago

  @santanderuk Another thing to pass on is this weird glitch Santander online has with bank transfers . When I give my bank details to a client, they get the ‘we don’t recognise this account’. Even when it’s a Santander to Santander transfer! This issue has been going on for at least 1 year 👎

• 
  Peter Oakley (@agentoakley) reported 19 minutes ago

  @santanderuk I signed up for new bank acc. with £100 Amazon reward in Nov. Haven't received voucher, despite confirming with Santander support that fulfilled t&C's. Appears error on initial sign up so acc. wasn't active until dec. Error code bi_0023. Please help

• 
  Marc Smith 🦊 (@marcuspolo1981) reported 21 minutes ago

  @MartinSLewis Tried switching my @santanderuk current account but they always block it