Santander status: access issues and outage reports

Problems in the last 24 hours in Shepherds Bush, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherds Bush, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Shepherds Bush, England

Latest outage, problems and issue reports in Shepherds Bush and nearby locations:

• 
  Haneul 이하늘 (@ddibidibidilee) reported 10 minutes ago from Paddington, England

  @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

• 
  xxx (@Fabs11111111) reported 29 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fiona landmann (@fifi758) reported 5 minutes ago

  @santanderuk your customer service is woeful! Hours on the phone ( mostly on hold ) I thought I had got somewhere two days ago, promised a call back with a resolution but nothing since ! You are putting an 86 year deaf customer at risk , my mother , please help.

• 
  Urmston Meadows (@UrmstonMeadows) reported 6 minutes ago

  @santanderuk Now Sandi has completely gone offline with "technical issues". You could not make it up. 40 minutes on hold and now this.

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 11 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  clayton king (@king_clayton) reported 12 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  mia - working in Mental health peer support. (@Mia10975) reported 17 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'

• 
  Lucy Dorrington (@TheParentGame) reported 17 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  Ian Cranston (@cranston65) reported 17 minutes ago

  @santanderuk @santanderukhelp perhaps you could explain an issue I still have with international transfers - there appears to be no way to see transfers that are currently processing or are pending - these MUST be clearly & easily visible against my account

• 
  Sandi (@Limaratoo) reported 18 minutes ago

  @santanderuk Which will cost me a fortune! Don’t worry, I’ll find another way. Looks like I’ll have to as your chat is down on the website and I can’t message you here! I guess you can’t message me either?

• 
  rhoda roberts (@adhorstrebor) reported 20 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  Ali (@callyoubetty) reported 22 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.