Santander status: access issues and outage reports

Problems in the last 24 hours in Eltham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Eltham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Eltham, England

The most recent Santander outage reports came from the following cities: City of London, Dartford, and Ilford.

City	Problem Type	Report Time
City of London	Mobile App	2 months ago
Dartford	Transactions	2 months ago
Ilford	Website	2 months ago
City of London	Transactions	2 months ago
Southwark	Mobile App	3 months ago
Southwark	Mobile App	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Eltham, England

Latest outage, problems and issue reports in Eltham and nearby locations:

• 
  Paul McCann (@BigestPaul) reported 1 minute ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

• 
  Johnny Douglas (@revjdouglas) reported 1 minute ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

• 
  Webbo (@Webbo2306) reported 1 minute ago from Bexleyheath, England

  @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

• 
  Mrs L (@jo_1lesley) reported 7 minutes ago from Camberwell, England

  Is there a problem @santanderuk ?

• 
  Mrs L (@jo_1lesley) reported 9 minutes ago from Camberwell, England

  Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

• 
  Judith Hall (@judithhall67) reported 25 minutes ago from Bromley, England

  @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

• 
  Jen (@jenofthejenjen) reported 29 minutes ago from Bromley, England

  @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

• 
  simon kingman ⭐⭐ (@KingmanSimon) reported 38 minutes ago from Crayford, England

  @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

• 
  Mark Thorley (@MarkThorley1) reported 51 minutes ago from Blackheath, England

  @santanderuk absolutely fed up with your online banking never working. Impossible to run a business!!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  C Morris (@crm_uk) reported 12 minutes ago

  @bancosantander @santanderukhelp @santanderuk Opened a Spanish account online non residential. And clearly stated British and passport etc All emails have been sent to me in Spanish. So I have no idea as I'm not ticking boxes that are in Spanish Awful customer service!

• 
  Nicole Barlow (@Nicole_Barlow1) reported 14 minutes ago

  @santanderuk @TSB You are a throughly incompetent and cheap institution. You outsource your customer service to some third world country, where none of the advisors can speak English. Then expect poor elderly people to go to the branch when you mess up. It's shocking and shameful.

• 
  David E. Clist (@ClistDavid) reported 15 minutes ago

  @santanderuk thanks for hanging up on me TWICE while I'm trying to submit a complaint about your customer service. What has this world come to where I have to wait 20 minutes just to talk to someone and they immediately hang up on you!

• 
  James Hassett (@JamesHassett1) reported 16 minutes ago

  @santanderuk Thanks. Can the people from customer operations not arrange calls? That’s what I was told by three of them.

• 
  Anthony (@LDNNI2024) reported 17 minutes ago

  @santanderuk @TSB Got a new card after account was access by fraud, sent new card out then send out numerous PIN numbers!!!!!

• 
  Technicslover (@technicslover) reported 17 minutes ago

  @nickkeca @santanderuk blocked my credit card for buying something from a supplier I'd used before and I authorised it with my fingerprint on the app. They still thought it was fraud. Then took hours to sort out. I need a new credit card provider as this is just over the top ****.

• 
  Terry casey (@TCA_Watches) reported 17 minutes ago

  @santanderuk @TSB This is ******* **** - I am on hold now for 16 mins + to speak to urgent fraud

• 
  Louise Emery 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧®️🦁 (@LouiseEmery) reported 18 minutes ago

  @santanderuk @TSB I've been into a branch today to try and close my business account. Can't do it in branch. Can't do it online. Make a call and stay on the line for ages. Poor service. How can I do it?

• 
  Simon Blakeley (@BlakeleyLegal) reported 20 minutes ago

  @santanderukhelp Always the same excuses but NEVER any improvement in the service! So it is clearly the choice of @santanderuk to maintain a shoddy service

• 
  Steven_Wickham (@StevenWickham00) reported 22 minutes ago

  @santanderuk Why is the online login down??