Virgin Media Outage Report in Canning Town, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canning Town, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canning Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Canning Town, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Paddington, Tower Hamlets, Tottenham, City of Westminster, Fulham, Enfield Town, Camden Town, Newham, Hackney, Hampstead, Welling, Leyton and Bermondsey.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canning Town, England
Latest outage, problems and issue reports in Canning Town and nearby locations:
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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André Camacho
(@afcamachos) reported
from
Camden Town, England
@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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J Murdoch-Smith
(@ItaloMurdoch) reported
from
Camden Town, England
@virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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Anne Hogarth
(@hogartha) reported
from
Loughton, England
@virginmedia Pretty poor. We will contact you with the full details. The current speed is 31Mbps!
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Boston Celtics
(@BostonCelticsFC) reported
from
Walthamstow, England
@virginmedia need home phone support please! Been on hold 1 hour 20 mins. The Home phone for some reason is not making outgoing calls and when it does, it comes up as a mobile number which I'm assuming is on the sim card from the burnside terminal. Need help please
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia Intermittent but at worst was up to 5 times daily
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Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@Blonde_Nutter @Clarkey_44 Virgin media for me. Would have sky q but internet with them here is awful!
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Amolsingh
(@rajputamol) reported
from
Ilford, England
@virginmedia It's still down. It's been 2 days. Are the engineers working on this or not? Unbelievable! #virginmediadown
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Sue Horbury
(@sue_horbury) reported
from
Bexleyheath, England
@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S A M M I E
(@sammiedonoghue) reported
Been on the phone to virgin for over a hour trying to get somewhere and absolutely no one is helping. Would never recommend @virginmedia EVER.
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poppytailsandtrails
(@poppytailsandtr) reported
Ahhhh @virginmedia how can you keep doing this. You tell me my package is out of contract and you only offer me more expensive contracts yet if I was a new customer you would give me a great deal. Do you not want long standing customers and your phone service is saying.....
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scott dickson
(@dickov70) reported
@virginmedia Help, trying to order a wifi booster without changing my digital box or renewing my contract on hold for 2hrs then was cut off.
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victoria nicholson
(@bicovico) reported
@virginmedia lol I said I spoke with 2 people and got nowhere. I plan to cancel once the contract is up
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Mark BigFoot1963
(@Mark83156091) reported
@virginmedia Customer service Rated Zero BROADBAND SERVICE rated Zero TV service rated zero Telephone rated Zero MOBILE PHONE SERVICE Rated Zero We have more ways of communicating but Virgin Staff can't answer the phone and when they do all you get is a idiot who as no training
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Eventually yes but had to go though the sales team first I get with the COVID situation it’s more tricky than normal but the 150 line though is appalling to be cut off after waiting spending nearly two hours is really poor service guys the people I did speak to were very helpful
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🖤Emma🖤
(@sotongirl0102) reported
@virginmedia I have tweeted I have called I would like some help PLEASE
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{ 🎭 }
(@AghaFahad_) reported
@virginmedia @aghafahad Thank you coming back to me after 7 hours It was sorted at 10:40 During this most disappointing thing was that I was not able speak to customer service for help. Another fact of pushing the customers to online chat support is really not appreciated specially internet is down
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Matthew willis
(@willis301773) reported
@virginmedia righ so the deal for a new customer was 78 pound. But as a client of yours for 7 years I have to pay 120 for the same deal. Wow your got proritys wroung big time
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Ercan Sami
(@Erx88) reported
@virginmedia Yes there is. So I finally got through to customer services and spoke to Steven at around 3:15pm. Steven said I will '100%' have Internet at 4pm. Clock strikes 4pm and still no Internet. Time of typing this tweet, I still do not have Internet. This is getting embarrassing now!