Virgin Media Outage Report in Canning Town, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canning Town, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canning Town and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Canning Town, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Hackney, London, Walthamstow, Upminster, Balham, Tottenham, Mitcham, Tower Hamlets, Croydon, Belsize Park, Wood Green, Hampstead, Paddington and Finchley.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Total Blackout | |
| Hackney |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Walthamstow |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canning Town, England
Latest outage, problems and issue reports in Canning Town and nearby locations:
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Mr Digital Panda
(@MrDigitalPanda) reported
from
Lambeth, England
@virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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#LondonNetworker
(@LondonNetworker) reported
from
Walthamstow, England
Virgin MEDIA down again!!!! @virginmedia
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360 home security
(@360homesecurity) reported
from
Stratford, England
@virginmedia hi can you tell me is there a actual software update occurring in the East Ham area maybe outram Road East Ham London E6 as I've been getting my green signal flashlight flashing for the last 2 days
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2Ø2Ø
(@ellisdawg) reported
from
Hackney, England
@gregstanley1994 @virginmedia Nah the disrespect slow internet and they just called you Stanley 😤
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TxDxE
(@OfficialMrMac) reported
from
Romford, England
Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband
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Sarah Garfinkel
(@DrSFink) reported
from
Islington, England
@virginmedia Mum said she spoke to an operator who ran some checks. They confirmed there was a fault, but they couldn’t proceed because mum had forgotten her password. They said they would send the letter, this was over a week ago. Thanks for your help.
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🎃🕸️Join the Euro & Schengen🕸️🎃 (αngus)
(@hibouxchouette) reported
from
Enfield Lock, England
Today's joint winners of the award for most reprehensibly shit customer service are @FT and @virginmedia. @ThreeUK lose out by a whisker.
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Steven Hunter
(@sculptorini) reported
from
Eltham, England
Sick of @virginmedia Internet dropping out all this weekend. I'm paying a lot of money for this service.
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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Sabator
(@Popehoist) reported
from
Dundee, Scotland
@_Glintofsilver @Ljonik @virginmedia I can personally reccomend Vodafone, cheap fast and it never goes down in the 2 years I've had it
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia yet more appealing service from @virginmedia firstly you fail to transfer names@of an account holder and then, when you do, you get it wrong and cut me off. 30 minutes to get a call answered, absolutely disgraceful.
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David Moores
(@katarn_a1) reported
from
Bolton, England
@virginmedia is there any customer service in your company
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Imp & Angel
(@ImpAngel1) reported
from
North Hykeham, England
Extremely frustrated and disappointed at the very poor service we're receiving from @vmbusiness as we bring five new phone contracts over from EE. No reply to emails, no returned tel calls. #unacceptable
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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Clive Burt
(@Clive_Burt) reported
from
North Hykeham, England
@virginmedia I have been offered the opportunity to complain, but as a customer of 20+ years I am aware complaints tend to get ignored. At its worst speed was down to 0.5Mega bits per second ... At its best (for 20 minutes or so) maybe 150Mega bits per second. Paying for 200Mbps .....
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
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Clive Burt
(@Clive_Burt) reported
from
North Hykeham, England
@virginmedia This was 14 days ago (17/09/2020), and I cannot remember the website, and the network engineer advised (19/09/202) me it might 24 hours before it settled .... Since then it's been variable ....
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Pauline Richards
(@PaulineR59) reported
from
Southampton, England
@Virginmedia trying to speak to someone in customer service is joke! On hold for 35 minutes so far!