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Virgin Media

Virgin Media Outage Report in Wycombe Marsh, Buckinghamshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wycombe Marsh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wycombe Marsh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wycombe Marsh, England

The most recent Virgin Media outage reports came from the following cities: Slough, Reading, Marlow, Chesham, Uxbridge, Beaconsfield, High Wycombe, Hemel Hempstead, Maidenhead, and Burnham.

CityProblem TypeReport Time
Slough Internet 6 hours ago
Slough Internet 7 hours ago
Slough Internet 14 hours ago
Slough Internet 14 hours ago
Reading Internet 14 hours ago
Slough Internet 15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wycombe Marsh, England

Latest outage, problems and issue reports in Wycombe Marsh and nearby locations:

  • rusblake
    Russ (@rusblake) reported from Hillingdon, England

    @virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.

  • LisaYidetteWHL
    Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported from Hemel Hempstead, England

    @rookieyoung1 @virginmedia I did indeed Si. I swear I was so stressed. Then I read on this FB group, of loads of others having problems, and paying loads more than I do! Its unbelievably bad 😡

  • Mike_E_Neale
    Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?

  • CarryOnThom
    Thom Pirouet 🔶🇪🇺🏳️‍🌈 (@CarryOnThom) reported from Chesham Bois, England

    Been 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....

  • aphethean
    Aaron Phethean (@aphethean) reported from Berkhamsted, England

    Technical team denying ordering a new box that has failed to materialise. Any chance of a straight answer on this @virginmedia? No TV over Christmas. Bad form.

  • LisaYidetteWHL
    Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported from Hemel Hempstead, England

    Thanks to FB,I got an email address for a guy at @virginmedia & after days spent tearing my hair out & lots of rude words emanating from my mouth, he's reduced my bill back down & credited my account with £50👊Good job I am wonder woman.Always me that has to sort this stuff out!

  • naston23
    Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia Yes and I’m still in a queue waiting for a response. I really don’t understand how this is so difficult. I just want to cancel my contact for a service you’ve lied to me be about being able to supply.

  • naston23
    Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either

  • mkmtassociates
    Malcolm Todd (@mkmtassociates) reported from Harefield, England

    @JMeyler87 @virginmedia Yes we have the same problem but virgin are not interested

  • LisaYidetteWHL
    Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported from Hemel Hempstead, England

    @virginhelp as much help as @virginmedia ABSOLUTE DISGRACE 5 days trying to speak to someone, and no replies to the link you told me to contact you on! I can't even bloody get disconnected coz I can't get through!!!! AVOID AVOID AVOID ANYONE THINKING OF LEAVING SKY ETC !!!!!

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?

  • mkmtassociates
    Malcolm Todd (@mkmtassociates) reported from Harefield, England

    @virginmedia any chance of help. Internet is intermittent for last 2 weeks. No internet this morning trying WFH no chance. Rebooted hub several times checked connects no issues in the area what next??

  • rusblake
    Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.

  • mkmtassociates
    Malcolm Todd (@mkmtassociates) reported from Harefield, England

    @virginmedia internet intermittent for weeks have not had a connection all morning. Quick to take our money but shocking service.

  • mkmtassociates
    Malcolm Todd (@mkmtassociates) reported from Harefield, England

    Virginmedia warning why would you sign up have had no internet all morning virgin say no issue but has been intermittent for weeks. WFH no chance. Agh

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia It is from a few weeks. Only while in the same room as the hub is show no issue. Happend lately that light start flash bit self on hub and WiFi is lost for some time

  • locotraveller
    nando (@locotraveller) reported from Windsor, England

    @virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.

  • Mike_E_Neale
    Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ImCynade
    Jamie (@ImCynade) reported

    @virginmedia Even your website won’t load so it must be pretty bad. This is the third day now, I pay an arm and a leg for this can I at least have an update of if you know what it is and when it’ll be fixed?

  • Paul_Devine13
    Paul Devine (@Paul_Devine13) reported

    Hello @virginmedia for the 3rd time in a row, your resolution team has failed to call me back. I’d urge anyone thinking about going with Virgin to reconsider. Worst customer service ever by a country mile you cannot get to any layer of management to escalate your complaint.

  • AndyOsira
    Andy Osira 💙 (@AndyOsira) reported

    @virginmedia Even your service status checker appears to be down, are you having trouble in the west London area? TW9

  • Louise1Sullivan
    Louise Sullivan (@Louise1Sullivan) reported

    @virginmedia Both I have 2x virgin media tv boxes one is hardwired and still can't watch catch up or on demand without constant buffering and that's on a good day. I'm not prepared to keep paying over £100 a month until my contract ends in may for this woeful service.

  • fxx63
    Nie mój cyrk, nie moje małpy (@fxx63) reported

    @virginmedia I have rebooted the Hub 3 twice. The service has been getting worse as the day has progressed. Now down to 0.9Mbps download, 1.6Mbps upload

  • fxx63
    Nie mój cyrk, nie moje małpy (@fxx63) reported

    @virginmedia It’s telling me that there are no broadband service issues but this is clearly wrong

  • fxx63
    Nie mój cyrk, nie moje małpy (@fxx63) reported

    @virginmedia Also I’m supposed to have been upgraded to the 500Mbps service - doesn’t that make me a “priority customer”? Beginning to wonder what I’m paying for

  • BurgessCharlene
    Charlene (@BurgessCharlene) reported

    @virginmedia Sorry is not good enough any more and I understand what estimated times are. I’ve already got a complaint going and this is adding to it. I don’t think virgin quite understands how frustrating this is when it’s happening too often, infect since the merge with O2

  • Hanif_A3
    Hanif (@Hanif_A3) reported

    @virginmedia How about a bad joke and an entire pie, and you waive the fee...

  • hockey_demon
    Thembi Mhlanga (@hockey_demon) reported

    Just tried to join @virginmedia and wanted to talk through options with a human-being...I challenge anyone to find their number easily on their 'Contact Us' page, not possible. As such, I think I'll stick with @skytv - it's clear @virginmedia's customer service is non-existent