Virgin Media Outage Report in Windlesham, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Windlesham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Windlesham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Windlesham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Slough, Chertsey, Walton-on-Thames, Camberley, Guildford, Farnborough, Hayes, Bracknell, Woking, Aldershot, Fleet, Cobham and Weybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Windlesham, England
Latest outage, problems and issue reports in Windlesham and nearby locations:
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
If you have virginmedia email, it’s quite likely that if you no longer use them as a sp, they will deactivate your email without any warning. I’ve not been a virginmedia customer for years and can’t recall ever receiving a notice of deactivation #virginmedia Thanks for the upset
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Paul Andreianu 🇪🇺🇷🇴🇬🇧
(@andreianu) reported
from
Windsor, England
@virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@JackSheaFFC @virginmedia I know so if I’m waiting for a call back then OBVIOUSLY I’ve already raised a complaint 🤣 no common sense with this company!
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
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Man of Vision
(@qshahawan) reported
from
Hillingdon, England
@virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@virginmedia looks like I’ll have to cancel my direct debit coming out next month maybe that will get this call back I’ve been promised. Terrible terrible company!
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saad
(@kungfusion) reported
@virginmedia Hi is the service down in Leyton? Have been offline since 8am.
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Richard Banner
(@richardgbanner) reported
My @virginmedia has been down since 8 am. Was in the middle of a work meeting and haven't been able to get back on since. Unable to access the app or the website to check on status or report anything. WV14 postcode area. #virginmedia #down #virginmediabroadband
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Bean Zoomy 🎶
(@BeanZoomy) reported
@bt_uk INCORRECT! How do you think I was able to take this screenshot? @bt_uk I used to use a @virginmedia router which had a login page AND a logout button. Nobody was able to see anything except me. Please do the same ASAP
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Serena💗
(@SerenaMay123) reported
@virginmedia Yes but someone said they sent an email with the contract on last night and it’s never come through and apparently sent it to two emails aswell
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BARESI
(@FRANCOBARESI100) reported
@virginmedia 1/2 I’ve tried raising a complaint twice via the web portal - both times after submission the notification said ‘we have received your complaint’ the complaint (even though I wasn’t complaining I was just wanting someone to take ownership of a simple issue) was removed and a
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A$AP $TOCKY 🇯🇲🇦🇬
(@Inc0gkneegrow) reported
@virginmedia broadband has been down all morning only to be told there isn’t an issue 🥴
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jbbenjamin.sol #IStandWithRayFisher 🔜
(@jbwb2020) reported
@virginmedia After calling back yet again, Gab has put the phone down on me after stating that apparently the payment just taken by Zed is not showing up despite it showing as leaving my account. You got card skimming thieves working there or what?
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Shaun Sandiford
(@uncleprawn) reported
@virginmedia come on! 4 months of an intermittent connection, now the phone is down. Outrageous service. I wouldn't pay for it if it was free!
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Scouse 👤
(@twittedtwotted) reported
@virginmedia Absolute shambles been with VM less than 24 hours and can't watch tv as pin been set up on tv box. Can't alter it as fault on box . Can't get passed security as account in wife's name with me as authorized person to deal . All we need is the engineer to fix #shambles
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jbbenjamin.sol #IStandWithRayFisher 🔜
(@jbwb2020) reported
@virginmedia @Ofcom So the apparent manager, Zed, had me pay yet more money and then on reconnection, put the phone down. Now I can't even call back as now have no ******* working phone line!!!! So I'll have to use mobile instead. No, 'we're sorry - we will do better'.