Virgin Media Outage Report in West Byfleet, Surrey, England
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The latest reports from users having issues in West Byfleet come from postal codes KT14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Byfleet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Byfleet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near West Byfleet, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Farnborough, Leatherhead, Isleworth, Hounslow, Surbiton, Camberley, Feltham, West Byfleet, Addlestone, Walton-on-Thames, Hampton, Acton and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Slough |
Wi-fi | |
| Slough |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near West Byfleet, England
Latest outage, problems and issue reports in West Byfleet and nearby locations:
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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zach close
(@Zachclose2000) reported
@virginmedia Yes the this a problem with the hub and they not replaced it
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Filmdust Ltd
(@FilmdustLtd) reported
So @virginmedia I ’m working on a live event via my home computer and my son is home schooling, I pay £70 a month & apparently have the best broadband in the area yet I’m having to hotspot both my son & myself via my #ee iPhone. Yet again I feel let down by your customer service
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Ute Barrett 👩💻🏥🐎🌷
(@utebarrett) reported
@virginmedia As this has been happening regularly is there any information you can give us in terms of when you think the cause will be resolved? Is there anything special going on that is causing this intermittent outage, should we make other arrangements? It’s about managing expectations.
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Yasmin
(@Yasmin49103136) reported
@virginmedia Thanks for responding. Internet connection keeps disconnecting a number of times throughout the day and night, with the old box I rarely had this problem. Mobile data has also been disconnecting throughout day for the last few days.
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yēēt
(@LeeGrantlol) reported
@virginmedia just had an utterly unacceptable call with your representatives about our WiFi. My house has been given no option to request a technician, speak to a manager or properly file a complaint with the company. Please can I get in touch with someone to resolve this?
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rhys Jones
(@rhys_jones1979) reported
@virginmedia Was basically told by your tech department that its an environment issue, even though I've explained nothing has been added or taken out of the room where the hub is. Fed up of being fobbed off by your tech team and having to pay for inadequate service!
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pterodactyl
(@pterodactyl1984) reported
@virginmedia Thanks for the reply but I left Virgin as this went on for WEEKS before you did the proper tests on the line. I have spent hours on the phone over this and will never have anything to do with Virgin again. A dissatisfied customer tells others.
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Sur Este
(@soysureste) reported
@virginmedia that's been the case more than once, on the rare occasions anyone does pick up. have been trying to cancel my contract for WEEKS but it's been unsuccessful because of your terrible customer service and the fact that you cannot do it online.
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Scott M3ikle
(@m333ekl) reported
@virginmedia I'll give the engineer the benefit of the doubt and wait till 12:01 before calling customer service. 👀
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BEN OVERTON
(@overton76) reported
@virginmedia But this is an ongoing issue with speed and service frequently dropping out across the house even though your connect app claims signal is good in all areas when run !