Virgin Media outages and service status in West Byfleet, England

Problems in the last 24 hours in West Byfleet, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Byfleet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Byfleet, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Farnborough, Slough, Ashtead, Tadworth, Kingston upon Thames, Walton-on-Thames, Leatherhead, Southall, Guildford, Bracknell, Hounslow, Ashford, West Byfleet, and Camberley.

City	Problem Type	Report Time
Hammersmith	Internet	1 hour ago
Farnborough	Wi-fi	6 hours ago
Hammersmith	Total Blackout	7 hours ago
Hammersmith	Wi-fi	1 day ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Byfleet, England

Latest outage, problems and issue reports in West Byfleet and nearby locations:

• 
  Nicola Taylor (@nicolajtaylor) reported 6 minutes ago from Egham, England

  @virginmedia No compassion or help for customers that are struggling! Disgusting attitude!

• 
  Bhavin (@Bhavinchief) reported 7 minutes ago from Brentford, England

  @virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

• 
  Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported 9 minutes ago from Leatherhead, England

  @virginmedia Better but seems to a be a daily issue over the last week or so

• 
  louise ash (@louiseash3) reported 19 minutes ago from Spelthorne District, England

  Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

• 
  JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported 20 minutes ago from Camberley, England

  @virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

• 
  emma may (@BallardEmmamay) reported 21 minutes ago from Spelthorne District, England

  Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

• 
  DanWot (@danwot) reported 23 minutes ago from Spelthorne District, England

  @virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.

• 
  Saba (@saba_shaukat) reported 29 minutes ago from Richmond, England

  @virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham

• 
  Izabel Sequeira (@kzrdr2) reported 30 minutes ago from Hounslow, England

  @virginmedia hello virgin what is wrong with the Wi-fi. It is down.

• 
  Derrick Barth (@derrickbarth) reported 31 minutes ago from Richmond, England

  @virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.

• 
  🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported 32 minutes ago from Brentford, England

  @lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

• 
  Hadders 🇪🇺 #FBPE (@chelsian) reported 41 minutes ago from Epsom and Ewell District, England

  @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

• 
  Colin (@burgcolin) reported 42 minutes ago from Richmond, England

  @virginmedia can you please sort out your internet problems in tw11

• 
  Chivers67 (@Chivers67) reported 45 minutes ago from Addlestone, England

  @virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

• 
  Peter Reeves (@Peterreeves18) reported 50 minutes ago from Richmond, England

  @virginmedia any idea how long broadband outage in TW11 will last. Thanks

• 
  louise ash (@louiseash3) reported 51 minutes ago from Spelthorne District, England

  And the checking service on Virgin Media page gets you nowhere.

• 
  Hadders 🇪🇺 #FBPE (@chelsian) reported 56 minutes ago from Epsom and Ewell District, England

  Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

• 
  Jonathan Hodder (@Hodds229) reported 57 minutes ago from Richmond, England

  @virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.

• 
  emma may (@BallardEmmamay) reported 59 minutes ago from Spelthorne District, England

  @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

• 
  Kiwi in Barnes (@AlexanderRyll) reported 60 minutes ago from Richmond, England

  @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Bethell (@andybeth79) reported 2 minutes ago

  @virginmedia Your customer service is absolutely shocking. I can't wait to move back to Sky

• 
  Riyami (@Riyami95710293) reported 4 minutes ago

  @virginmedia Yes I did, over the phone. I was never given a reference number and still no response. It’s never easy to get hold of VM customer services. Firstly the waits are long, then you’ll have a bad line / or it cuts halfway of the call or it’s someone who can’t communicate in English…

• 
  Tony McChrystal (@tony_mac1983) reported 5 minutes ago

  @virginmedia what’s happening on the Wirral U.K. internet has been Down for ages

• 
  David Gould (@dgzipit) reported 5 minutes ago

  @virginmedia Nope, that doesn't work either. Thats's only for making calls or SMS. Where else can I check?

• 
  Danielle kitterhing (@Dani_ellekitt) reported 6 minutes ago

  @virginmedia Stupid annoying internet!

• 
  Michael Harper (@mikejharper) reported 8 minutes ago

  @Broken__Monkey @virginmedia Better than nothing I suppose, tbf it’s the first outage of this magnitude in the 4 or 5 years we’ve used it

• 
  Cycle Guy (@Cardiff_Cyclist) reported 11 minutes ago

  @Budgiekiller @skytv @virginmedia I’m just shocked with how poor the repair service is.

• 
  Daniel Simons (@Danfromwales) reported 11 minutes ago

  @virginmedia So what compensation can we get for loss of TV, Broadband and Landline for the outage that lasted approx 42 Hrs? As seems to be the case as the services came back on around 6pm

• 
  G'wan...guess my name (@Im_Sarah_Hello) reported 15 minutes ago

  @virginmedia I'll just have to try calling tomorrow morning. Maybe if I call from 9am it won't keep ending the call as I wait. Getting nowhere with WhatsApp "help"

• 
  Carrie Foster (@carrifost) reported 15 minutes ago

  @virginmedia I spent over an hour NOT being helped by customer service (also number of menu options is appalling bad) - eventually, reduced to tears after my daughters second meltdown, I went to the local O2 shop where they were actually helpful. You have completely let me down