Virgin Media Outage Report in Whitburn, West Lothian, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitburn, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Whitburn, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Motherwell, Airdrie, Cumbernauld, Larbert, Bonnybridge, Kirknewton, Falkirk, Livingston, Denny, Grangemouth and Wishaw.
| City | Problem Type | Report Time |
|---|---|---|
 Motherwell |
TV | |
| Motherwell |
Internet | |
| Airdrie |
Wi-fi | |
| Cumbernauld |
Internet | |
| Motherwell |
TV | |
| Larbert |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitburn, Scotland
Latest outage, problems and issue reports in Whitburn and nearby locations:
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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Linda Hamilton
(@Lindsham1) reported
from
Whitecross, Scotland
Got Premier Sports for todays game through Virgin Media at £9.99 with the option to cancel after 30 days. 🇳🇬🇳🇬🇳🇬🇳🇬
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia Thank you again for your reply and your help. I would actually like to speak to someone in a UK office tomorrow please. How do I go about this?
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia I need to order a Booster, your VM Connect app doesn’t support Hub 4 and I can’t get through to anyone on the phone, how can I go about having one sent out?
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
Really getting fed up with the dropping of my home wifi signal @virginmedia I have used all my mobile data due to thisand my husbands conference calls are terminating. Have tried calling but getting no where fast. 😡
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia And it's back down at just 16Mbps now. It happens intermittently.
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Sam
(@ifeelalright) reported
from
Motherwell, Scotland
@virginmedia Can't help but notice the same thread in the replies to your tweet. Terrible service, broad band cuts out constantly and no deals for long time customers. I agree with them all. Watch for the bot response below👇👀
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice
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Gary Ivady
(@Haggischaser) reported
from
Falkirk, Scotland
@virginmedia I’ve just had a phone all from a call centre stating it was from virgin media. They were saying that I’m having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
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Stephen McLaughlin
(@StephenMcAtDell) reported
from
Carluke, Scotland
@virginmedia Hi team. Can anyone help with this please? Is there a number I can call to speak to someone?
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! 😡 really has made my working day so much harder than it needed to be
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Quantum Skyline
(@QuantumSkyline) reported
from
Motherwell, Scotland
@Dexisson @virginmedia Cancel your direct debit
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NovaTrance - Trapped in Space and Chronic Pain
(@Nova_Trance) reported
from
Cumbernauld, Scotland
Still not had a reply from @virginmedia and I'm still having connection drops. This is still affecting my work. Its been a week now. Can you confirm if there's an area outage or something.
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soph
(@s6phy) reported
from
Motherwell, Scotland
virgin media being down on Christmas Day is v virgin media of them. Scumbags.
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✨
(@lisaJwatson_3) reported
from
Bo’ness, Scotland
@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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Cathy Quinn
(@CathyQuinn13) reported
from
Cumbernauld, Scotland
@virginmedia My husband has been on phone for 90 minutes trying to close an account following a bereavement. He could not get anyone who could actually help him. Absolutely shocking service Virgin Media !!!
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia The ability of your agents has never been questioned and is not my reason for asking. I will let you know how I get on with my new router, my second new router in 6 months.
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia @virginmedia done all the usual troubleshooting. Finally got through to customer service and a new hub is being sent out. Initially in 5 days but I escalated it and it’s coming in two. I still find this unsatisfactory though because we need to work from home.
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia Currently at 374Mbps on wireless, so not the worst it's been. 943Mbps on wired.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andreinavargas
(@AndreinaVargas) reported
@virginmedia What are you doing?? Internet is not working!! What is going on?!
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Stevie Bowes
(@Ste_CAFC) reported
A month now of being told by @virginmedia that an external engineer will be out at some point today to fix a fault outside my property in order for me to get broadband up and running. I've called multiple times regarding this issue, as no one turns up! @MoneyTelegraph
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Ash Preston
(@Biffash82) reported
@virginmedia is that **** the person behind Twitter doesn't even know there's a problem. What ever you reply with. We have already checked. No offence to u either. It's just the way it is
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Miriam
(@mimms1013) reported
@virginmedia Yes, everything's the same. (I have just removed sky sports, but the contract was on my account page before that.) VM agree that I'm not on a new contract, that's not the issue. It's that the system has created a new contract and put it on my account page for me to see!
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Grainne Ridge
(@About_Results) reported
@richie_rich77 My #virginmedia service has been off for 10 hours already today and not likely to be back before 22.00 - and apparently another scheduled maintenance day tomorrow. Hopeless for home working.
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Bob McGowan
(@BobMcDuck) reported
@virginmedia @MabelAlice1916 Hi, I'm Heather's son, this whole episode is having a negative impact on my mums health, it's gone on for far too long & the work needs completing as soon as possible, I'm a customer of yours too, & really unhappy with the way you're treating my mum.
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kittykat
(@katheri23524514) reported
@virginmedia what is happening? We have had intermittent service for weeks/months, always worse in the evening. Your link tells me everything is fine but it's not. Please sort it out.
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Kelly Bilgin
(@kelly_bilgin) reported
@LutzSchuler What is going on with your customer service? My father has tried to add a phone to his @virginmedia mobile account and you have: a) not activated the number, b) blocked him from making outgoing calls c) changed his account password without permission & refused a PAC?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?
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Chris Charles
(@charliencfc) reported
@virginmedia once again you impact me, I cancelled a bundle/install, now getting threatening emails from O2 .... As VM failed to cancel my account as I was told it would be