Virgin Media Outage Report in Stepps, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepps, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepps and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Stepps, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Hamilton, Paisley, Bellshill, Renfrew, Denny, Motherwell, Airdrie, Bonnybridge, Erskine, Cumbernauld and Coatbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Hamilton |
||
| Glasgow |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stepps, Scotland
Latest outage, problems and issue reports in Stepps and nearby locations:
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Unfortunately you've had your chance, this has been the issue since February this year and you either don't have the staff equipped to resolve or plainly just don't want to resolve.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia I will be lodging a complaint followed by cancelling my contract.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia After my repeated calls and issues I won’t believe it unless I see it. I haven’t directly spoken to a manager but last time it was apparently approved by a manager and out through while I was on the line. I won’t make anymore calls about this as it’s pointless. I’ll DM my details
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Jimmy Prentice
(@jimmyp314) reported
from
Glasgow, Scotland
Missus been on fone for over half an hour to cancel our @virginmedia subscription but person couldnt help n pit us thru to someone else so been on hold for another 15 mins... hey @richardbranson aint ur pockets fat enough... disgraceful 😡😡😡
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia I’ve replied to the last email I’d received from the complaints dept where they claimed to have resolved the issue. Won’t be calling again as there’s no point when nothing ever gets resolved and my issue is well documented.
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Minceybhoy
(@jambala) reported
from
Glasgow, Scotland
@virginmedia I'm sorry but with all the abuse I've got I've took to the bottle and drink myself dizzy I feel like I failed my family as the internet was down !!
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Holly McCormack 🏴🇪🇺
(@Hollz2012) reported
from
Paisley, Scotland
Sigh. Tried to cancel @virginmedia start of August. Accepted deal. Didn’t go through. Called again last week and guy changed price but had actually changed my package. Thought sorted today but no my channels have been moved on to a basic package and BB reduced 🤬
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Holly McCormack 🏴🇪🇺
(@Hollz2012) reported
from
Paisley, Scotland
@marky1877 @virginmedia I’ve never had any issues tbf Just was the increasing prices and trouble I’ve had since.
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Pamela White
(@pamelawhite1981) reported
from
Paisley, Scotland
@addiej27 @virginmedia Nope they said it would be 24-48 hours. Longer than it took to cancel my account
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brazen productions- jules hussey
(@brazenprods) reported
from
Glasgow, Scotland
Just had to increase my @O2 data allowance cos my @virginmedia is so bad my phone switches to mobile data all the time.
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David
(@disvalentine) reported
from
Clydebank, Scotland
@thepenGW @virginmedia Yea mate me too been with them 15 years & be better leaving & coming back seriously considering @SkyUK especially as our wifi down AGAIN & they want an extra £25 a month from me for same package i currently have!!
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G.M
(@g_mccutch) reported
from
Hamilton, Scotland
@virginmedia Fortunately, though unable to resolve the problem, the 4th person I spoke to didn’t feel the need to hang up on me or lie and has arranged an engineer visit for next week. All this after listening to the same hold music for a combined total of 83 minutes (3/3) 👍🏼
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David
(@disvalentine) reported
from
Clydebank, Scotland
@virginmedia internet down again in Glasgow area...😡 Why this time
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Holly McCormack 🏴🇪🇺
(@Hollz2012) reported
from
Paisley, Scotland
@virginmedia The issue is I have had to make several calls despite severe phone anxiety. I am waiting on confirmation my package has been fixed by email, that better come today.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Not surprisingly told that I couldn't be transferred to a manager then told they'd transfer me to collections, incompetence of the highest order, shameful customer service, another hour and a half wasted! 😡
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Ross MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia If I dont get a resolution to my expectations you have lost a customer.
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Ojo Scared O-Bolingoli
(@J0EWATS0N7) reported
from
Barrhead, Scotland
@wongster77 @virginmedia Same problem! Again!
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David
(@disvalentine) reported
from
Clydebank, Scotland
@virginmedia Checked nothing helpful there! Why is my internet having issues today you must know if the area affected
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Just been on web chat for 45 mins then phone call for 25 mins to someone who doesn't understand or doesn't want to understand, waiting on hold again, disgraceful customer service.
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Holly McCormack 🏴🇪🇺
(@Hollz2012) reported
from
Paisley, Scotland
@virginmedia Need to discuss an o/s balance and also discuss why after I called to cancel 2 months ago, when I was billed again it was still at the higher rate / can’t afford and now cut off entirely.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Rozzell
(@BluegrassHippie) reported
Just tried @virginmedia online chat help, which had to be done via WhatsApp and apparently, after being questioned by their Bot for 5 minutes, they can't solve home phone issues via web chat. So I can't report it, or resolve it, online or over the phone!!! WTF?
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Brian Long
(@e4wizzo) reported
@virginmedia That was my first try as usual your lines are too busy. I got sent a text that was no help whatsoever.
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Carolyn Minton 🏴🎾⛳
(@CarolynMinton) reported
@virginmedia I've already gone through the problem with your colleague...she was trying to book a technician and we were cut off. I don't want to discuss this on an public forum
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shazzo
(@shazz0) reported
@virginmedia shocked at the customer service I just received from this company. Been a customer for 24 years. And was told they want £150 disconnection fee!! 1/2
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The GAP
(@GrahamParry69) reported
@virginmedia I'm having major issues with our router, I've done all the suggestions on the website but still the same. Have looked for live chat but keep getting redirected to the problem solving page. Can you get in touch to look into this issue please
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lou jenks
(@loujenks57) reported
@virginmedia Will you sort this pathetic service out !! My internet is going off all the time . I work from home you are costing me money 🤬🤬
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Bungle
(@BuNgLe_Ali) reported
@virginmedia What do you think genius?! Worst service ever bunch of incompetent, lazy ,money grabbing, thieving bastards who don't help at all. Don't know if they've actually been trained to do the job. On the spot lies after lie after lie. Services are in the UK call centres across the world
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John benny
(@Johnbenny3000) reported
@virginmedia Wireless keeps on going down
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David Rozzell
(@BluegrassHippie) reported
@virginmedia I am currently waiting on an agent to chat to on your website to register a complaint, but I doubt that will get me anywhere either!
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Brian Long
(@e4wizzo) reported
@virginmedia I’ve been on that all day. They’re not much help either. Here’s a novel suggestion for you, as a communications company why don’t you actually have people you can speak to on the phone?