Virgin Media Outage Report in Stepps, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepps, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepps and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stepps, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Airdrie, Motherwell, Erskine, Bellshill, Coatbridge, Bonnybridge, Hamilton, East Kilbride, Cumbernauld, Wishaw, Paisley, Uddingston, Denny and Renfrew.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
||
| Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Airdrie |
Total Blackout | |
| Glasgow |
Internet | |
| Glasgow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepps, Scotland
Latest outage, problems and issue reports in Stepps and nearby locations:
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bristian cungay
(@ChristianBunga7) reported
from
Glasgow, Scotland
@virginmedia The checks tell me there are issues. regardless I don’t really care about wider issues in my area. I’ve been sent in a loop for the past month and it’s still broken, I’ve been paying for this time and not receiving a service - this is not the first time either @Ofcom
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bristian cungay
(@ChristianBunga7) reported
from
Glasgow, Scotland
@virginmedia He treated me like I was stupid. Turned it off and on again and replugged the wires, he replaced the box and left. I mean I am stupid but there really was no need @virginmedia
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Hugh Moan 💙
(@weeshug72) reported
from
Glasgow, Scotland
@virginmedia The solution is leaving so I don't have to use more electricity.
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bristian cungay
(@ChristianBunga7) reported
from
Glasgow, Scotland
Hey @virginmedia it’d be pretty cool if you guys fixed my internet at some point. Like i know I’ve only spent £30 trying to call you guys and I did get to speak to this nice angry man on your support line who hung up on me immediately (which is a bargain)
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don mackeen
(@donmackeen) reported
from
Glasgow, Scotland
@virginmedia The service checker tells me either nothing, or - as in the screenshot - something completely contradictory. There is no way to communicate with anyone and yet, strangely enough, you still charge me for a service which only works intermittently.
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don mackeen
(@donmackeen) reported
from
Glasgow, Scotland
@virginmedia Service still screwed up, any ideas when this will be fixed @virginmedia?
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bristian cungay
(@ChristianBunga7) reported
from
Glasgow, Scotland
@virginmedia The ‘step by step help’ doesn’t help. It tells me thing I already know - restart hub check connections, reset.
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia Unfortunately Gareth has been unresponsive I contacted him last Thursday nothing since then still no service 😡😡
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Willem_Wikkelspies
(@spongebath63) reported
from
Dennistoun, Scotland
@virginmedia I'm trying to contact the customer care number but I'm told thar calls are not being connected to that number (789) I'm then told to call 789 to speak to a team member...
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia I have been waiting since Thursday for a representative to get in touch why? @Ofcom service been disconnected for nearly two weeks. Impossible to speak with anyone from Virgin Media 😡😡😡
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Willem_Wikkelspies
(@spongebath63) reported
from
Dennistoun, Scotland
@virginmedia What is going on with your customer care(?) line? I call 789, I get an automated voice telling me that calls are not being connected to this number and I'm told to call 789 to speak to a member of the team, so i call 789, I get an automated voice.........!!!!!!!!!!!!
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Alexander Adair 🌙
(@AlexxAdair) reported
from
Glasgow, Scotland
@virginmedia Literally calling to cancel my package and I can’t get through
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don mackeen
(@donmackeen) reported
from
Glasgow, Scotland
@virginmedia had the technician come out today after days of patchy service. Got the hub changed, and ... Service still terrible. And now I'm to wait "24 hours"...
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bristian cungay
(@ChristianBunga7) reported
from
Glasgow, Scotland
@virginmedia Yeah, I’ve already done this. I had a guy sent out to take a look and he just left without fixing it. Mind I can’t use most of these support things cause I was never sent my customer number or contract information. This does also make it so I’m unable to cancel my contract @Ofcom
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oor Jim
(@jimnimmo60) reported
from
Airdrie, Scotland
@O2 @virginmedia probably the worst mobile phone company to deal with. Customer service is a joke. Trying to resolve fraudulent activity on my account and no understanding. Abysmal. Please go anywhere else except them. Just cut me off now.
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#YesScots Prisoner X Scotland Just Another Human
(@WYesscots) reported
from
Airdrie, Scotland
@tristanpw1 @virginmedia @RishiSunak By dipping into One's personal wealth of £700++ million accrued by robbing the ordinary poor blind & the odd global financial crash or one's O/s Tax haven accounts imho like me Tory m8s.
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bristian cungay
(@ChristianBunga7) reported
from
Glasgow, Scotland
@virginmedia As I said earlier, I’ve had no internet for the past month and continue to be charged. I can’t use most of your support services as I’ve never been sent any of my customer information @virginmedia
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don mackeen
(@donmackeen) reported
from
Glasgow, Scotland
@virginmedia That's useless. The service comes and goes, so you won't compensate me. And if have to deal with a "service" that continually cuts out
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David
(@DRoss215) reported
from
Paisley, Scotland
@virginmedia Still waiting on Gareth to get in touch. @Ofcom can you please help? No service since the end of January 😡😡
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princealbertofmonaco
(@WeeLemLug) reported
from
Glasgow, Scotland
@virginmedia An absolute joke of call , Your advisor just told me to cancel my full contract !! He was laughing and joking with people whilst on the call to me , Can someone please call me ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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☩ RYVN ☩
(@Inked_Ry) reported
@virginmedia Yeah an engineer is scheduled tomorrow but if the issue is happening to multiple households near to me, not sure what An engineers gonna do in my home as the issue isn’t here specially at my address obviously
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NickDesanges
(@NickDes75) reported
@virginmedia Broadband gone again for the 4th time in 4weeks! Let’s see if engineer number 4 will manage to fix it!?? I’ll see you in 5 days then cos I can wait that long no problem! 👀 Shambles!
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🇳🇬 Dave M 🇳🇬
(@McC_PAFC) reported
@virginmedia You need to set up reverse passwords with customers so that if you call up a customer, they can ask YOU for characters from that password. Your instruction received by me today is a gift to fraudsters. I am an ex fraud investigator.
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🇳🇬 Dave M 🇳🇬
(@McC_PAFC) reported
@virginmedia But nowhere in your communication do you establish how the customer can ensure it is really YOU who they are talking to. Comms security needs to be a two way consideration surely you must see that? @paullewismoney what do you think of this?
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georgia cook
(@geecook97) reported
@virginmedia I do have the virgin media app and it always says my internet is fine as well as the customer service which I have called a number of times but even though it states it’s fine it isn’t and it’s been going on since I first got my contract
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Richard Overton
(@BrummieOverlord) reported
VirginMedia broadband has gone down. Client I’m working for: “Can’t you tether your phone and use your mobile data?” Me with puzzled look on face and disgruntled shoulder-shrug: “désolé je ne parle pas anglais babes, Soz” Puts le Kettle on.
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Thomas Phillips
(@21Ilovefootball) reported
@virginmedia There is no issues in my area so it must be the WiFi.
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jjh
(@jjh) reported
@virginmedia I don't require "help." I want you to confirm the address you want me to send the pre action letter. DMs are open if you prefer not to respond publicly.
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ellie lawson
(@ellielawsonx) reported
@virginmedia thanks. someone in the village has spoken to one of the engineers currently in the area who has told him the connection will be down all of tomorrow- why have we not been informed of this from virgin?
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Phil B
(@PhilBolton78) reported
@virginmedia Your colleague has completely ignored us - have chased him twice but nothing. The complaint online is just a list of 15 various comments saying either "we'll be in touch soon" or "you'll hear from us soon". I may have finally found someone who can actually help though