Virgin Media Outage Report in Stepps, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepps, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepps and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stepps, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Erskine, Paisley, Bonnybridge, Hamilton, Motherwell, Coatbridge, Renfrew, Airdrie, East Kilbride, Newton Mearns, Cumbernauld, Larkhall and Uddingston.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Bellshill |
Internet | |
| Glasgow |
||
| Glasgow |
Total Blackout | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepps, Scotland
Latest outage, problems and issue reports in Stepps and nearby locations:
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Richard Watson
(@TichWatson) reported
from
Glasgow, Scotland
@virginmedia have turned out to have terrible customer service #pishpoor left in a queue to tell them I’m leaving. This is the third time. Slave labour using cheap call centres in Asia but charging customers through the nose
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Sarah Coubrough 🤘🏽
(@xCOUBYx) reported
from
Barrhead, Scotland
Anyone else having issues with their premier sports with @virginmedia
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Chris McDaid
(@chrismc1957) reported
from
Newton Mearns, Scotland
Ok @virginmedia I’ve had no email for 2 days. Was told it was a system outage but somehow my wife and son can access theirs. What’s going on!
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big sam
(@samboardman99) reported
from
Glasgow, Scotland
@virginmedia no pictures on my up stairs TVs. Tried customer service keep getting cut off..
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レ カ ラ
(@frebs) reported
from
Glasgow, Scotland
@virginmedia your 150 and 0345 customer service numbers aren't working btw
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graeme Tannahill
(@graemeT2010) reported
from
Glasgow, Scotland
@virginmedia wonder if you could help me got the WiFi 3.0 hub and the green WiFi light keeps flashing.
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Holly McCormack 🏴🇪🇺
(@Hollz2012) reported
from
Paisley, Scotland
Tried to phone @virginmedia to cancel my services and their system was down. How convenient 🤔
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Will 🇪🇺
(@squawkbox) reported
from
Glasgow, Scotland
@virginmedia As outlined in the original tweet, there is an issue with channel 624, France 24 English HD, the audio and video are not in sync. It is still ongoing. If you've access to it, watch the lips of the broadcaster and note they don't move in sync with the audio.
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big sam
(@samboardman99) reported
from
Glasgow, Scotland
@virginmedia what's wrong with your customer service...keep going through the process then getting cut off....disgusting services.
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Paul Stewart
(@IAmPStew) reported
from
Barrhead, Scotland
Gonna answer your phones @virginmedia am wanting to cancel my account! Been on hold for over 40 mins!
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StevenMcKelvie
(@StevenMcKelvie) reported
from
Glasgow, Scotland
When you try to find an area for your own house and @virginmedia is not in the area 😫 Adult hood sucks.
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
Yasss...my @virginmedia wifi and tele has went down...top service guys 😂
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Will 🇪🇺
(@squawkbox) reported
from
Glasgow, Scotland
@virginmedia It only happens with this channel, it doesn't happen with any other channel. The issue also affects a friend of mine that lives in Birmingham, so suggests an issue with the source. I have rebooted, same issue.
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🏴David🏴
(@dtr1984) reported
from
Glasgow, Scotland
@virginmedia having major issues with my wifi , any reason for that to be the case
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b
(@_obri3) reported
from
Glasgow, Scotland
@virginmedia I tried to sign with you but apparently the extra 300/400 metres was too much effort for the workers. so one block up my mum has fibre optic best broadband with you guys. But yeah no fibre optic just down the road.. Summerston area, around the schools. John Paul academy.
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I-Ren Ishii
(@Iren_Ishii84) reported
from
Cambuslang, Scotland
@virginmedia are useless try calling, can’t get through...try messaging wait 3 hrs, no response, then close for the day (but we’ll get back to you! *lie) awaiting another hour at present on their messaging service. Total JOKE #virginmedia #CustomerService
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Douglas lindsay
(@Doug1tux1) reported
from
Glasgow, Scotland
@virginmedia I am totally disgusted by your company’s disregard and lack of care towards a phone line that is not working when that phone line is part of a community care alarm system as a lifeline for medical emergencies. 24 hours is too long for a lifeline to not be working.
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia I checked the link last night and it told me there where no broadband issues, however mines and others from the street where down. Seems to be back up and running now
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clair crawford
(@hotgemMGMT) reported
from
Glasgow, Scotland
@TichWatson @MissHykinMaths @virginmedia That's why I left them, on top of consistent broadband issues
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ℛᴀɴɢᴇʀs ℬᴇᴀʀ®
(@TheRangersBear) reported
from
Motherwell, Scotland
@johnmclaren1972 @virginmedia That was why I left them for Sky but they NEED to guarantee your price for the term of your contract now or your legally entitled to terminate your contract there and then.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gina Butler
(@flubbermother) reported
@Mazstrict @virginmedia Three hours I was holding Friday, four departments, passed from pillar to post only to be cut off at 2 hours 57 minutes. Their service is atrocious.... Switched to Sky
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Rocky Boxer Junior - MMA
(@boxer_junior) reported
@virginmedia ZR as I said poor customer service. You win. I did not want the virgin tv fixed as it’s rubbish and I can live without it. You’ve bored me to death. The internet coming into my home is poor. I’ll carry on paying for the internet that doesn’t work. Don’t bother answering.
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Ana Hernandez
(@Ban_Ana_Smith) reported
@virginmedia I have currently been an hour and 15 minutes on the phone trying to get hold of movals and disconnection team and they keep sending me to customer services. I can't spend my whole evening on the phone!! 😭
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Honk
(@uncle_honka) reported
@virginmedia can you tell your resolution team that complaint reference C-2112201227 isn't resolved, cos apparently me emailing them 3 seperate times to tell them it wasn't and asking for a deadlock letter to send to the independent adjudicator gave the impression it was.
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Christopher Shaw
(@c_r_shaw) reported
@virginmedia Ah. Heading for day 5 then. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 14/02/2021 18:15:00. The Virgin Media Team.- ID: F008795191. Best wishes, the Virgin Media Team.
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Bob Condick
(@Justonebob) reported
@virginmedia so I've tried to cancel for 2 weeks now and you won't answer the phone, not in contract so just going to cancel direct debt, that cool?
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TwinsD
(@twinbabbas) reported
@virginmedia what a disgraceful service my phone service and broadband was cut off in less than a day leaving us with no services at all because we asked to go over to BT.
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Andrew Krisman
(@AndrewKrisman) reported
@virginmedia hi Virgin Media, I’ve spent over an hour trying to cancel my broadband account via phone and internet and finding your customer service impenetrable. I know I’m not a celeb, but can someone help me close my account!!
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Harjinder Kalsi
(@H7Factualist) reported
@virginmedia I have intermittent service on my broadband in W13 postcode.
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anthony dowling
(@toshlfc) reported
@spuddy1878 @virginmedia Wife mum been with them 26 years asked could they sort a decent package out no they said ok we leaving that’s your choice ha ha I would of told them to **** right off