Virgin Media Outage Report in Stepps, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepps, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepps and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepps, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Paisley, Glasgow, Erskine, Renfrew, Motherwell, Bellshill, Cumbernauld, Bothwell, Hamilton, Airdrie, Bonnybridge, Coatbridge, Clydebank, Wishaw and East Kilbride.
| City | Problem Type | Report Time |
|---|---|---|
 Paisley |
Wi-fi | |
| Glasgow |
||
| Erskine |
Internet | |
| Renfrew |
Wi-fi | |
| Glasgow |
TV | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepps, Scotland
Latest outage, problems and issue reports in Stepps and nearby locations:
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia No again it's only when test is complete it tells you there a problem! When we call they say there is a problem but the service status for the area isn't updated with the problem or estimate fix time! The cust services have no idea what I'm talking about! Scripted calls!
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B. David Hogg
(@bdavidhogg) reported
from
East Kilbride, Scotland
Spent the past few days trying to fix my @virginmedia WiFi, and after jumping through all the hoops, still nothing :(
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B. David Hogg
(@bdavidhogg) reported
from
East Kilbride, Scotland
@virginmedia Turns out there’s not an outage in the area. The struggle continues...
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia Now I still have no broadband and am waiting on a call back but I am sorry your customer service is not good
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia your service is diabolical litterly the worst I've ever came across! Your customer support is on par with the service! I've had poor Internet in Glasgow area now for over two weeks and there still no outage notification on your site! Bye virgin media
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia And I have already used the scanning service about 6 weeks or so ago . TV is directly wored to router and has no broad band connection either
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Diane Mckay
(@weekaiso) reported
from
Inchinnan, Scotland
@virginmedia I was told I could get a better deal for £100 as I'm paying 144.99 way to much for the package I have utterly disappointed as I have been a customer for over 15 years
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia The up load speed keeps dropping out to zero resulting in loss of connection! Think engineers call that surging! We have had the same issue at our property before but according to your engineers was only us and they couldn't find fault!
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Paulo Italiano
(@jockdj83) reported
from
Clydebank, Scotland
@virginmedia Additionally all I'm trying to do is cancel my broadband service.
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia so after being told we would have a discount and not be affected by a cut off we are officially cut off from the Internet! After weeks of the same ******* problem and customer services have no clue about this! Shocking!
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Tom Watson
(@TomWatson1971) reported
from
Glasgow, Scotland
@joelycett Used the text chat service of @virginmedia once. Response after 3 days waiting was to call their helpline. Only got through on the 4th attempt on the helpline, after first 3 attempts disconnected after an hour on hold. 😁😅
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Diane Mckay
(@weekaiso) reported
from
Inchinnan, Scotland
@virginmedia Just spent 90 min on the phone technician took 20 min to fix internet signal so will see how long that lasts he was very helpful then put me through to get a better deal on my package and was on hold for 70 min unbelievable and still no answer time to move on 😡
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Ross MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia I've had enough of this shite. Internet keeps switching itself off all the time. This is a disaster and NOT worth the £60 you are charging me for it. Sort it out or I am leaving. Your customer service is a joke, not even contacted me directly with an apology!!!
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Scott Garrett
(@garrett_golf) reported
from
Glasgow, Scotland
@virginmedia been trying to get through to customer service for 3days now..... left on hold for at least 10 minutes every time I try #horrificservice #totaljoke #chargeafortune #answeryourcustomerscalls🤮🤮🤮
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Jennifer Kiernan
(@lellifer) reported
from
Milngavie, Scotland
So frustrated with @virginmedia another 16 minutes on hold for someone to hang up on me without giving me a second to respond to them. Not only incredibly rude but seriously getting on my wick. Next call will be to cancellations
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JOHN C
(@decostop) reported
from
Glasgow, Scotland
@chateauxwindy @LadyCatHT @SkyHelpTeam @Ofcom I now pay for a landline with @virginmedia because it would be more expensive to have broadband only 🤔 I have never used the landline, there is no phone plugged into it, no idea even what my number is.
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Stacey Quinn
(@StaceyQ55740408) reported
from
Cumbernauld, Scotland
@virginmedia Want 2 explain why our internet and tv goes down for a change instead of the usual "known issue crap" . If it's maintenance why not just tell the folk that pay your wages the real issue for not bein able to watch the shows they want browse the Web or even work.
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Diane Mckay
(@weekaiso) reported
from
Glasgow, Scotland
@virginmedia Signal drops every day even got a signal extender to boost the service throughout the house still no joy signal terrible
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🏴David🏴
(@dtr1984) reported
from
Glasgow, Scotland
@virginmedia wifi and tv down AGAIN , pay a fortune and theres always some sort of issue with it
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Joe Lappin
(@joebhoy08) reported
from
Glasgow, Scotland
@virginmedia I have tried 4 times to cancel my subscription today funny enough I keep getting cut off when I mention cancel.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ken noir
(@mrnoir1979) reported
@virginmedia I've just been on a call to one of your staff who tried to charge me £35 to downgrade my package. Is it normal to charge an installation fee to an already existing customer?
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Tipsy Sassenach
(@TipsySassenach) reported
Jesus @virginmedia - you make it very hard to cancel an account.
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peтer 정호석 вragg
(@Braggovic) reported
@virginmedia the broadband in B14 is shocking. Upload < 1mb/s (would normally be about 40) and this has been going on for 2 weeks. When I call I just get an automated message acknowledging an issue but we’ve no idea when it’ll be resolved. How do I get more information?
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Kayleigh {K-Books}
(@K__Books) reported
@virginmedia Can you help I’m trying to call to cancel our service but it won’t let me speak to someone as I can’t remember the password I set up when I joined 15 years ago!
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でね⚡️o̶c̶t̶o̶b̶e̶r̶ 🇺🇦 (fictional writer)
(@deneoctober) reported
@virginmedia I did this. It recognised my postcode and told there were complex issues. It asked if I wanted text message. I agreed. Text message said TV issues only. It asked if I wanted more info. I said yes. It said no issues in your area. What am I supposed to make of all that?
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Jamie Benstead
(@JamieBenstead) reported
@virginmedia you've been overcharging me based on my contract and now won't let me end my service when my contract is up. I've tried calling and WhatsApp agents but i get passed around with nothing resolved. What can i do?
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Sharon Robinson
(@SharonR11537375) reported
@virginmedia @jet2tweets Trying to cancel my contract for 4 days now spending 3hrs on phone a day on hold a hr then cuts of WhatsApp speak to bot is this why making us wait so can't leave I'm not paying again because you don't have the staff this is ridiculous no email and can't pm😡
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Handmade by Tinni
(@ByTinni) reported
@virginmedia No service in Chigwell for past 7 days including today. I work from home and run a small bit on the side. Personal hotspot is finished too. Who’s going to pay the bills? Worst service ever! #worst #worstservice
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Robert Broyd
(@BroydRobert) reported
@virginmedia And I don’t care if services are cancelled that’s your problem Atleast I won’t be paying for a **** service
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T M Lake
(@authorTMLake) reported
@virginmedia I’ve tried WhatsApp. They’ve told me I need to call but your phone line has been down all morning.