Virgin Media Outage Report in Shenfield, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shenfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shenfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Shenfield, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Upminster, Barking, Romford, Harlow, Grays, Ilford, Woolwich, Chelmsford, Basildon, Welling, Bexleyheath, Brentwood and Thamesmead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shenfield, England
Latest outage, problems and issue reports in Shenfield and nearby locations:
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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nasty nick
(@nickpeddle234) reported
from
Harlow, England
@virginmedia so mums been without tv for 3 days now and you can’t get in touch with customer service. Very bad
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Ashella
(@AshellaRoshania) reported
from
Loughton, England
So @virginmedia tech team have ruined my Internet connection and ended up causing 2 hour delay and missed deadline for me today. Then, they've claimed they can't fix it, yet tired to charge money to try to fix it. If they're going to put you through to the "gadget team", beware -
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia another problem with internet again, can’t watch Netflix on a Saturday night, this is not good, never get virgin media, absolute rubbish
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Ashella
(@AshellaRoshania) reported
from
Loughton, England
So @virginmedia tech team have ruined my Internet connection and ended up causing 2 hour delay and missed deadline for me today. Then, they've claimed they can't fix it, yet tired to charge money to try to fix it. If they're going to put you through to the "gadget team", beware -
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Michael harrison
(@mackenziedarcy) reported
from
Grays, England
@virginmedia Spoke to your team, they were no help what so ever. Basically said you have 2 years left on your contract LIKE IT OR LUMP IT
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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Natalie Warby
(@Shiiirl_xx1) reported
from
Romford, England
@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luscifer_reborn
(@luscifer_reborn) reported
@virginmedia Vary I could walk down the road be on 4g fine then all a sudden down to 3g then walk little further then back to 4g
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liv💕
(@LivErin_x) reported
@virginmedia I just spent 10 minutes on hold to be hung up on because despite being a phone company, your phone lines are appalling. I’ll lob my wifi box in the nearest body of water and stop paying your inflated prices, consider your service to me cancelled. Pricks.
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David Sproule
(@teddy1590) reported
@virginmedia After spending 20 hours waiting to cancel account, I was connected to an agent who offered same terrible deals, now I need to wait to connect to someone else to cancel my account. Your service is abysmal. Will never be back and will advise everyone I know to avoid.
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🍀MC 1888🍀
(@R0boCop1888) reported
@virginmedia why is it so bloody hard to cancel my package!! Waited over 8 hours yesterday and still not spoke to retentions team
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Josh Parsons
(@JoshhhhJD) reported
@virginmedia It does not. We are having issues daily so ideally need someone to come out or replace the router, I work from home and can’t keep having this
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FarrahB 🇬🇧🇲🇺
(@FarrahKJ) reported
@TeamViewer_help Thank you. I don’t and won’t as I understand the related security issues. It’s just frustrating the number of calls I receive daily because @virginmedia sold my number on.
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Luscifer_reborn
(@luscifer_reborn) reported
@virginmedia can u sort out the 4g in Nottingham my 4g used to work all over it never had a problem with it dropping now there area's I can't even go to where it doesn't drop to 3g I walk up a raid then back to 4g
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H
(@Hollib0bz) reported
@virginmedia Normally it’s intermittent issues every week but today everything is down and has been for a few hours. The hub isn’t that old either. The hub is red and the only option we could get for an engineer is Friday. Obviously when working from home doesn’t help us out.
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GeorgeJr
(@gigboegwu) reported
@virginmedia I've been told that I'm "now speaking with the correct team" on multiple occasions. You can even see that from my chat screen shots. Moreover, my most recent WhatsApp chats have gone unanswered. Like I said, I'm now escalating the issue until it is sorted out.
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fishinasombrero
(@fishinasombrero) reported
@virginmedia This is not broadband, but due to Virgin moving their VMNO to @VodafoneGroup and their poor signal, I will be terminating 2 mobile contracts forthwith to go and join EE, Virgin Mobile will be hemorrhaging customers looking at others on the virgin forums having the same issue