Virgin Media Outage Report in Thamesmead, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Thamesmead come from postal codes SE28.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thamesmead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thamesmead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thamesmead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Tower Hamlets, Croydon, Bermondsey, Upminster, Woolwich, Eltham, Leyton, Hackney, Lewisham, Ilford, Camden Town, Enfield Town and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
||
| London |
Wi-fi | |
| Southwark |
Internet | |
| Tower Hamlets |
||
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thamesmead, England
Latest outage, problems and issue reports in Thamesmead and nearby locations:
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Katie Fowler
(@SpiritAngels5) reported
from
Stapleford Abbotts, England
@virginmedia how come when you want to cancel your subscription, after 2 days calling you, no reply, yet if I want to join virgin you answer within 2 rings. Now in a WhatsApp chat, since 3pm and still nobody has replied, but been passed from pillar to post! #frustrating
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia As I have already told you-the service checker simply, and probably purposely, give us a fixed time of 4/5 hours after any time you look at it. In short virgin are just “moving goal posts“. Why are you unable to tell 100s of your subscribers what the problem is. Is it laziness?
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Gerry
(@guinnessaddick) reported
from
Dartford, England
@thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.
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Joshua Masters🎥
(@joshuamasters_) reported
from
Lambeth, England
@virginmedia hub still down in SW8 region. Box and hub are on. Ran tests everything fine. Can see WiFi to connect to, but not devices can connect. This started after last nights midnight update it seems.
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Still no broadband and now the estimate is over a week !?! Terrible
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia Your bland response is no different to the info being said on your website. Rather than tell everyone that the fix will be ready in a few hours (as you have done for the past three days), why not tell us what the problem is and stop giving us false hopes. Your response please.
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Angela
(@angelrosie5) reported
from
Ilford, England
@virginmedia still waiting for a manager to call me. Complete incompetence and lack of customer service by this company! Another customer lost!
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@lottiebirkin @virginmedia Awful company with the worst customer service. 😬
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening
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Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
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Kristian Lommi
(@KristianLommi) reported
from
Bromley, England
@virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Handmade by Tinni
(@ByTinni) reported
from
Ilford, England
@virginmedia Yes. Off course. No help.
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@LPNevin @virginmedia I have the same problem, lost access to my email account
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Shar 💙 #IStandWithUkraine
(@sharlewis58) reported
from
Hackney, England
@virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.
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David Cantwell 🇬🇧🏴🎸🏐
(@davewcantwell) reported
from
Walthamstow, England
Anybody else's @virginmedia #V6 box been down for the last week? The old #Tivo box is still working in another room
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nunquam Dormio
(@NunquamD) reported
@virginmedia Yes. And apparently you aren’t going to fix it until 10:00 tomorrow.
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Jem kunz
(@jemski7) reported
@virginmedia Thank you ZR. I do appreciate your efforts. I’m sure efforts are@being made by the technicians but sadly not by customer services or your website/recorded information people who’s right hand doesn’t seem to know what it’s left is doing.
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Cassie Compton
(@CassiCompton) reported
@virginmedia our WiFi has been down for 2 days now? Restarted numerous times still not working?
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キーディ魔女 🍀
(@katnav01) reported
On a call for over 35 minutes trying to sort a repair and your call handler has just hung up on me. @virginmedia ridiculously bad customer service. 🤬
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Richard booth
(@Richard74746736) reported
@virginmedia my. Internet, TV etc has all gone down.. Ts5 7aw.
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Humy Zaman
(@humy8) reported
@virginmedia please fix the #broadband area fault in London E8
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Gavin Fuller
(@fu72524936) reported
@virginmedia Virgin is rubbish on WhatsApp too. Been waiting an hour and a half and counting. I just want to cancel my contract. Am I going to get charged more for the time you’ve wasted?
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Victoria
(@Victori41679911) reported
@virginmedia we are the victims of fraud from within Virgin. We have contacted your staff 6+ times to resolve this & still we await a reply. We’ve cancelled bank cards to protect ourselves as you clearly have no intention of resolving it. Please help!
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Simon Chanter
(@sidtheimp) reported
@virginmedia are people in Lincoln having any trouble with Internet today??
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Simon
(@theSOWilliams) reported
@virginmedia @EggsyGLC Piss poor, If you were a podcast you'd be the @DemonSeedPod. Doo doo doo you ************! #windscreenonacar