Virgin Media Outage Report in Thamesmead, Greater London, England
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The latest reports from users having issues in Thamesmead come from postal codes SE28.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thamesmead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thamesmead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thamesmead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Harringay, London, Romford, City of Westminster, Gravesend, Islington, Streatham, Enfield Town, Southwark, Ilford, Tower Hamlets, Leyton, Walthamstow and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Wi-fi | |
| Harringay |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Thamesmead, England
Latest outage, problems and issue reports in Thamesmead and nearby locations:
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia Please as I have been paying for service
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nabil Nazir
(@NabilNazir20) reported
@virginmedia Register loss of service for compensation - switch services until these lot fix up their act ! Click check status —-> click broad band ——> click compensation !
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Jackie morrall
(@jackie_morrall) reported
@virginmedia Has been off and on for days, to report it for discount it just doesn’t connect or rings out then cuts off, bit bad considering how nuch we pay
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Kevin Dix
(@Dixeyroyal) reported
@keiranatharmony @virginmedia @bt_uk I will be doing the same, fed up with Virgin lack of service, and their constant prices rises that are way above inflation, enough is enough now, bye bye Virgin
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Jagsman
(@iamjagsman) reported
due to issues with @virginmedia my stream got cut short due to continuous internet issues #virginmediadown Virgin get your act together and get stuff sorted
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Twango 47
(@Twango47) reported
@virginmedia and no reply to my previous.. Called Virgin tech support twice today, kept on hold for 20-30 minutes both times and got cut off twice! Never managed to speak to anyone. Thank god we just signed to move to BT a couple of weeks ago! 🙏
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Mentor Man
(@Stevebrinda66) reported
@virginmedia @MikeRodgers74 Oh dear .... People expecting a 100% guaranteed no problems will arise from Virgin (and other broadband companies) Not sure what planet they live on.
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Pidge (She/Her)
(@PidgeLee22) reported
@emmalunn @virginmedia Yep, I totally agree. Fed up with @virginmedia continual price hikes and poor service. Time to change to another provider!
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Kevin Skipp
(@krskipp) reported
@mmmiles75 @virginmedia @macavanagh One day of internet problems does not allow you to break your contract. Not a company on the planet that won’t have outages from time to time.
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TheSwavman
(@The_Swavman) reported
@virginmedia Stealing people's money for a service that is mid at best.
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Robert mycroft
(@Bobbit1968) reported
@virginmedia It’s been on and off all night and all day, sort it out I hope I get a refund for days service sorry lack of service and any chance it can be connected today