Virgin Media Outage Report in Thamesmead, Greater London, England
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The latest reports from users having issues in Thamesmead come from postal codes SE28.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thamesmead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thamesmead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Thamesmead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Enfield Town, Islington, Ilford, Lee, Leyton, Orpington, Bermondsey, Redbridge, Southwark, Streatham, Deptford and Walthamstow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| Enfield Town |
Total Blackout | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thamesmead, England
Latest outage, problems and issue reports in Thamesmead and nearby locations:
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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tony pickering
(@tonycelebrity) reported
from
Camberwell, England
@virginmedia Yes I’ve reported several times and when I run the checker it says no issue Yet when I call the 0345 number it says there is It was supposed to be fixed by the 24th Today I’m working from home and I don’t have any internet AGAIN!! Come on guys
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D A N
(@DannyJamesEarls) reported
from
Camberwell, England
@virginmedia I need customer support regarding my contract.
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
The man on the phone told me that can’t happen, and that my tv isn’t broke! Totally patronising me! I haven’t even been with @virginmedia for 24 hours, and I am totally appalled with the customer service! I am awaiting a call from a manager. Fingers crossed e understand me!
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
He said that @virginmedia will confirm with the engineers manager that what I am saying is true, and there will be no issues in arranging this. He totally accepts that the virgin box has wrecked my tv... trying to explain this to the people at customer services is another story..
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Kamran Iqbal
(@MKIQBAL786) reported
from
Walthamstow, England
@virginmedia I have constant problems with my WiFi connection at home. Connection keeps dropping. Phone switches to mobile data. Called ur team and they keep saying everything is fine. They also said connection can drop if you are to close to the router or to far! What crap
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@simonlevans @virginmedia You need to get rid. They are beyond awful for both
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.
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Gary Brian Smith
(@MrGarySmith) reported
from
Crayford, England
@virginmedia No it’s not a service issue it’s a shit router which can’t seem to get further than 10 foot been requesting booster from you even worse app to no avail stop apologising and sort it out!!!
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing
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D A N
(@DannyJamesEarls) reported
from
Camberwell, England
@virginmedia Want to discuss as my contract ran out in April and im moving home so would like to cancel the deal I currently have for TV broadband and Phone.
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Jack Barry
(@JBazzler) reported
from
Lambeth, England
My internet has been down for hours. But there is no way to contact @virginmedia. They are had at customer service. If I don't get internet soon I will go mad like in the Shining and there will be no Edinburgh show for anyone
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Took over 9 days to fix my business land line, retail shop, had customer panicking that we had closed. Not what you want to here. Then no broadband for two days couldn't take care payments, cost us 1000s. Then when down again this week. Biggest threat to my business is virgin.
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
And now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Johnson
(@paulhsj) reported
@virginmedia I was supposed to have had a call back at 9pm but didn’t get one. And we’re now being told that you have IT issues and we’ll have to wait 5 days for it to be repaired??
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Lynne Pattison
(@lynnepattison) reported
@virginmedia I don't think we are going to get the link to work. I have restarted everything this morning, and things appear to be working, but one of the people I spoke to yesterday told me to reset the router, and now my network name has gone. Do I need to log in with the details from the
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Duke Of Anti-Growth Coalition
(@DukeOfHavoc) reported
@fxylxy Sorry, but I think it's likely you aren't getting your voucher. Community installed last week, went down after a day, took 5 days to fix, back down and told another 5 days. I'm cancelling. Far worse than Virgin media.
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MacBeth
(@mc_guinness4) reported
@virginmedia don’t ask this company for any help with late payments and help if you’re struggling financially. Because they won’t help
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ollygator smudge Ailbhe Ni hEimhin
(@ollygatorsmudge) reported
@virginmedia Thanks but I'm beyond that now. So angry with the attitude of the agent and the poor service. All I asked for was a small gesture. Now all I can think about is leaving. Am looking at other service providers. I was on an 18 month contract and I want out if it now, not Dec 23.
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ollygator smudge Ailbhe Ni hEimhin
(@ollygatorsmudge) reported
@virginmedia Yes. The issue is resolved now, I hope. My annoyance with Virgin media is this, after putting up with poor service since moving into current home 3 years ago your agent on the phone effectively called me a liar. Refused to refund a small amount. I'm done now! Any ideas?
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The Blue Manc
(@thebluemanc) reported
@virginmedia I would expect your team to be more aware of that then me. Another shortcoming from your customer service team not providing one I guess. Adds to the list of poor service already received @richardbranson come on man, I just want internet, why is it so hard to deal with your team
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Jon Brigdale
(@jonbrigdale) reported
@virginmedia I’m more worried it took 5 calls to get you to agree to send an engineer in the first place if I’m honest! Customer service has been non existent since Branson sold out
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Rainbow
(@Rainbowspinning) reported
@virginmedia my mum signed up to direct debit payments via an agent to make it easier on her but it's been weeks and no payment has been taken despite the bill being due. Is this something to worry about? I don't want her service shut down for no reason.
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Amanda
(@amandachambersj) reported
@virginmedia Thanks I’ll try ring after work what option do you suggest to say I’m ringing for on the automated service at the start as if I try to say I’m ringing due to broadband issues it doesn’t let me speak to anyone? Thanks