Virgin Media Outage Report in Saint Mellons, Cardiff, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Mellons, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Mellons and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Saint Mellons, Cardiff, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Cwmbran, Newport, Penarth, Weston-super-Mare, Clevedon, Barry, Blackwood, Caerphilly, Pontypridd and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Internet | |
| Cwmbran |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Saint Mellons, Wales
Latest outage, problems and issue reports in Saint Mellons and nearby locations:
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Ben Lloyd 🔰
(@BenLloyd91) reported
from
Cardiff, Wales
@RiotAngeI Ye virgin media’s been a ***** the last few days 🙈 they’ve released a statement saying that VM customers are using the internet more often than normal with everyone being home due to the lockdown that it’s having problems keeping up to speed, so not much they can do really 👎🏻🤣
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Phoned @virginmedia to see what they can do about a payment holiday since we are forced to remain closed for the foreseeable and obviously not using any of our broadband services. They offered a discount of half a months bill. Wow. The worst company we have spoken to so far 😰
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Debbie Wharton
(@DebbieWharton) reported
from
Cardiff, Wales
@WillHayCardiff @virginmedia Same here, it’s awful. We can’t get hold of them and the website complaints section isn’t much help either!
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Roger Perks
(@perks18) reported
from
Cardiff, Wales
@virginmedia Have upgraded the service and in theory should be able to run an official but I've been having problems with my router for weeks. It's not working properly and barely allows me to watch Netflix! I'm a critical worker and this isn't helping. Can't speak to anyone!!
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Jude Aldridge
(@judealdridge) reported
from
Taff's Well, Wales
Looks like @virginmedia having issues again!
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𝐉𝐚𝐬𝐩𝐞𝐫 𝐃𝐨𝐦𝐦𝐞𝐭𝐭
(@JasperDommett) reported
from
Cardiff, Wales
@JohnsonGaza @virginmedia @VirginMediaCC @VMSolutions_ Having the same problem 😒
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Sam Harrison
(@SammyHarrison89) reported
from
Cardiff, Wales
@disabledaver @virginmedia It’s absolutely awful. In and out of connection all day, everyday regardless of lockdown.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@virginmedia Thanks for the response and your patience. Yes, the TV is doing the same today but not as bad.
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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Lee Gilbert
(@LeeMGilbert) reported
from
Pontypridd, Wales
@virginmedia trying always to contact a human to sort my payment . I’ve paid - you’re still demanding money . Phone gets cutoff . Link doesn’t work . Help me !
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Claire Perks
(@perkie7) reported
from
Cardiff, Wales
@virginmedia WiFi across house very slow. The internet access was tested with cable ached to router. Internet speed good but Unable to open 2 government website WiFi signal around house was poor 5 recorded during Speedtests. Restarted Router x2. Turn off PC firewall. Still websites not work
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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Joshua Watson
(@josh_wats09123) reported
from
Dinas Powys, Wales
@TCoxSODMG @virginmedia Test it on your phone gaming consoles always show slower download speeds but it wouldn’t be that slow 😂
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Leanne Everest ❤💛❤
(@reddevil1975) reported
from
Barry, Wales
Here we go again another night #virginmedia decides to go down, I've lost count how many times now typical when it's about the only thing keeping us sane in lockdown!!! 🙏 🙏 🙏 🙏 🙏 🙏
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Andy Ferries
(@FerriesAndy) reported
from
Cardiff, Wales
@virginmedia who do I call to sort my internet issues. Work and homeschooling is hard without internet! Diagnostic tools online are not sorting the problem
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Christine Bissex-Foster 🏴
(@cbissex) reported
from
Bargoed, Wales
@BackOnTrack__ @richardbranson @MailOnline @virginmedia You need to speak to @iestyntdavies about this. He had massive problems last week.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
My neighbour has the same issues. @virginmedia
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Philippa Williams
(@PhilippaWillia1) reported
from
Penarth, Wales
@virginmedia To be honest the telephone support from call centre was very poor. No answer to my request about customers who are vulnerable and who else I could talk to. Just “wait another 72 hours” .....It was email, Facebook and twitter messages that helped
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saul
(@SAULYD_) reported
from
Newport, Wales
@virginmedia I cannot stress how ****** bollox your internet is. Honestly 1G would be 10x faster than your ****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny
(@piltonjambo) reported
@MartinSLewis Hi there, I'm in this position I've recently changed my virgin mobile to another service provider but I'm now looking around to get a better deal on Broadband/landline/TV which I have with @virginmedia I believe I'm out of contract with them and other providers are much cheaper
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Dario De Felice 🏳️🌈 🏳️⚧️
(@MonkeyMagicBoy) reported
@MartinSLewis Not true for me. Just called them. Only offer was to agree to another 18 month contract or cancel. Guess which one I’ll be doing @virginmedia ? You can cancel WITHOUT EARLY TERMINATION PENALTY as a result of this price hike. 10% increase mid contract is disgusting treatment.
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John Jones
(@Dorchesterblue) reported
@virginmedia Yes it always says there is a connection but that does not measure download speeds, there is a problem according to engineers, upstream levels wrong, but no one can fix it 😦
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Richard Bagshaw 💉💉💉
(@bagwaa) reported
@Brunty @virginmedia Yeah i remember having that same problem, just nothing confirming the upgrade until it appeared in my online account information
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Lauren Woodrow (Snell)
(@lozwoodrow) reported
@virginmedia is absolutely shocking !! My payment date is the 10th of each month, since I joined yourselves. I’ve asked on three different occasions for it to be changed to the 28th.. when I get paid and it’s never been changed & keeps continuing to come out on the 10th.
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Ben Johnson
(@Link345) reported
@virginmedia @shartmungus Hey VM, I wanted to point out that, starting at the same time as "Destiny 2" having issues, other games such as Final Fantasy XI are also experiencing frequent disconnects on VM connections only. Would you be able to take another look?
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jamie turnbull
(@mancmonkey) reported
@virginmedia Unless the whole street is running of my router, its unlikely to be a hardware issue, is it?
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Georgia Thomas
(@GeorgiaMarie_x) reported
@virginmedia Firstly the name is Georgia not Georgina again great customer service. Taken from call to messaging 2 days ago and still no further forward. Shocking and a poor unhelpful response!
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Cathy Symonds
(@symonds_cathy) reported
@virginmedia i have got through then put on hold and hung up on 5 times. i have a hub 2. it works 75% of the time and drops out loads. it says it's got security issues. i was told i can't get a new one unless I pay £25/mth more
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Derek
(@itdontmaterwha) reported
@virginmedia My contract is up so I wanted to see what offers you have for me to remain a customer