Virgin Media

Virgin Media Outage Report in Cramlington, Northumberland, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cramlington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cramlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cramlington, Northumberland, England 03/29/2024 02:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Cramlington, Northumberland, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Sunderland, North Shields, Wallsend, Whitley Bay, Hebburn, Jarrow and Bedlington.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomSouth Shields Wi-fi
United KingdomGateshead Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Cramlington, England

Latest outage, problems and issue reports in Cramlington and nearby locations:

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be

  • KirstyRockett Kirsty Rockett (@KirstyRockett) reported from South Shields, England

    @virginmedia my 80 year old mother is in ill health, in June I helped her online cancel paper bills, since this time we have done this another 2 times,Mam has tried to call no answer after 45 on hold,Ive just tried to email with the address on rear of bill, it doesn’t work.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia yet again my internet down.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs

  • SandyMcWatson Sandy 🏳️‍🌈🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇪🇺🌍☮️ (@SandyMcWatson) reported from Newburn, England

    @virginmedia Yes. There is a known issue in my area but no "explanation". It's states the fix estimate is 3pm. That's almost a whole day's salary.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia No. A problem with order of some description.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice

  • YummyMummyMo Trish (@YummyMummyMo) reported from Whitley Bay, England

    @kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.

  • rayspencermbe Ray Spencer MBE (@rayspencermbe) reported from South Shields, England

    Stay Healthy Stay Safe -final message from @virginmedia text service. It should read stay patient stay calm. Hopeless service and very slow!! I never thought I say I’d rather just wait on hold for the operator

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia So now moved to @vmbusinesshelp line instead of residential activated yesterday and new router installed with no problems. Tonight 7.19pm internet goes down? 7.45m internet goes down? I am paying significantly more and receiving the same poor line?!?!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sophiemorbey morble (@sophiemorbey) reported

    @virginmedia I just rang up to complain about my Wi-Fi not reaching upstairs well, despite having a booster, and all your rep did was try to push me into upgrading my package - offered no solutions other than me spending more money. Really poor service.

  • Dave05449367 Dave (@Dave05449367) reported

    @virginmedia really disappointed with you retention team today. After 9 years of being a loyal customer you could not match a deal you are currently offering new customers and therefore I have had no alternative but to give my 30 days notice to leave. It’s a shame really

  • Robbo0001 Robbo (@Robbo0001) reported

    @virginmedia Wasted hours again on phone same problems even with new box, agent said I will get a call back within 2 hours that was 9 this morning paying for service that does not work can I get a refund instead of a pay hike

  • Flash68554220 Flash (@Flash68554220) reported

    @virginmedia this is getting beyond a joke now haven't had any Internet since Friday...and before you say yes I have contacted customer service

  • EpletsEssex EP Lets #RejoinEU #FBPE 🇪🇺 #FBproEU (@EpletsEssex) reported

    Been trying to contact @virginmedia since 14:05 today - come on, you can't be that busy....Obviously customer care is of no concern...

  • LeeMathurin1 LeeMathurin (@LeeMathurin1) reported

    @virginmedia I was without service, I could not use any service. The guy on the phone told me the charge was because they tried to keep me to stay it set a 30 day thing (hence the price) but NOBODY tried to make me stay. I tried it make me stay. So I don’t get all this crap you guys keep doin

  • Jezbers Jerry Pett #FBPE #FBPPR #3.5% (@Jezbers) reported

    @virginmedia What has happened to support via Chat or Phone? Everything has been removed from your web site, I've contracted 1Gb broadband and see < 100M speeds but no-one is there to complain to.

  • HayleyJones1987 Haylz 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HayleyJones1987) reported from Swansea, Wales

    @virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.

  • LQQK1NGQQD Freedomflower74 🌹 (@LQQK1NGQQD) reported

    @virginmedia Currently on the 6th call 4 hours later. To cancel. This is excruciating. The man who applied £17 discount made no note. £44 still on the bill and not £26.99. £74 to cancel. Will not honour the deal. Currently showing £26,99 …

  • AndyDellar Andy Dellar (@AndyDellar) reported

    @virginmedia After 8 hours I agreed an upgrade and the person has just confirmed it and left the chat without giving me any indication of when I'll receive my new hub or when my service will start etc. Just awful. I have literally no information and no confirmation email