Virgin Media Outage Report in Cramlington, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cramlington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cramlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cramlington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Gateshead, Newcastle upon Tyne, Hebburn, South Shields, Sunderland, Wallsend, Blaydon-on-Tyne, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
||
| Gateshead |
TV | |
| Hebburn |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cramlington, England
Latest outage, problems and issue reports in Cramlington and nearby locations:
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jess
(@jessmorcom) reported
@virginmedia charging us £240 to end our contract when the only reason why we are is because we can’t get them in our new house is disgusting, let alone not telling us this when we called to cancel and billing on the sly instead🤮 absolute daylight robbery and not on
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Rita Giannini
(@RitaGiannini4) reported
@virginmedia Can I ask if anyone knows,I have a problem with our landline/telephone if there was a problem with my phone but not the line I would still hear it ring when I call it?But I don’t surely that means there’s a problem with the line not the phone?
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Mysterious Gamers
(@MGGC2019) reported
@virginmedia Have just had the WORST customer service on phone trying to understand why my bill nearly doubled to find my contract over & instead of trying to help me set up a new one that is good for me as I'm disabled & have low income, I get told to cancel? Can anyone help me?
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Market Oriented Marketer focussing on your clients
(@Mick_Holloway) reported
@virginmedia There are no outages, and because, today, the tests they ran found no faults, that's it! The issue has been logged with engineering, but no further action, despite the fault occurring while I was talking to them there's nothing they will do. Open to suggestions how to proceed?
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Roddy🏴🇬🇧🍻
(@StanRoddy) reported
@virginmedia yo when i try to load sea of thieves on my computer the internet slows down can you tell me why i cant load a game
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Jess
(@jessmorcom) reported
@virginmedia charging a £240 disconnection fee to end our contract when our new house doesn’t support virgin so that’s the only reason why we haven’t stayed. 🤮 also not telling us this fee when actually cancelling instead billing us on the sly, disgusting & daylight robbery!
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Lord Greenhorn
(@lord_greenhorn) reported
@virginmedia I’ve checked! No issues apparently! And for the black spots you sent me a pod boaster which is useless and hasn’t improved it. All I want to do is watch #loki on @DisneyPlusUK ! It’s my favourite part of the week which you’ve ruined!!
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Zack Ambrose
(@Ambrozack) reported
@virginmedia So... another call and an engineer wasn't booked!!! To say I am furious is an understatement as I've blocked out 4 hours of my working day to wait for an engineer. I am extremely dissatisfied with this service given I have been a customer of yours for 12+ years.
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Graham Wareham
(@GrahamWareham) reported
Virgin media promised to install broadband after moving ,after waiting in all day they didn’t nor did they tell me they couldn’t till I rang . They promised somebody would ring me within 3 days 8 days later nothing ,Great way to treat a long standing customer @virginmedia
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pandie bronsdon
(@pandieb) reported
@virginmedia Almost 24hrs without broadband in the CR0 area now. Three fix times so far, all missed. I need to be able to work! It's not good enough