Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Normanton and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Total Blackout | |
| Normanton |
Internet | |
| Normanton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
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GARFORTH WHITES WAKEY 1970 ALAW
(@mmwgreen) reported
from
Kippax, England
@virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏
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Noel
(@PitStopBoy) reported
from
Rawcliffe, England
I’m gob smacked how @virginmedia can close a complaint with out either reaching out to the customer! So does this mean I’m complaining about the complaint now? Would love to speak to you about this!!
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Nick Lawton
(@Pontemiller) reported
from
Knottingley, England
I think very soon I'll be saying 👋 to @ThreeUK and 🤝 to @virginmedia...over the last couple of years, the signal has got increasingly worse. I have just bought a new phone, but the problem persists...really unhappy.
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M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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lucyraws
(@lucyraws) reported
from
Castleford, England
@virginmedia internet never works on mobiles or computer tried to complain a lot of times but just get sent to ‘service not’ can someone help me before I just cancel our services altogether?
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
from
Swillington, England
@virginmedia 2nd day running wifi gone down at this time. What is going on????? #CrapBroadband
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
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Karen Walsh
(@kaw7676) reported
from
Normanton, England
@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Jamie ✈️
(@onthelandline) reported
from
Wetherby, England
@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Geraint Hill
(@grh2404) reported
@virginmedia Thank you but if it does not get sorted soon then either I will call out an engineer daily or will go elsewhere as out of contract - this is not the service I pay for so looking also for a refund
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Ranjeet Kaur
(@JeetPSG) reported
@virginmedia what do I say! so iv been with out Internet now since Friday night. called Saturday after 1 hour they hung up on me after being Transferred to them. Called back got today can't help me and logged a ticket. Still wating for my call... customer services what do I say
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Clive Richardson
(@CliveR39) reported
@virginmedia strikes AGAIN- 20 minutes on the phone to the lovely Anne in Technical Support who tested my hub by remote and put an order in for a Hub 3 replacement BUT..."Out of Stock" AGAIN. No back-ordering so will have to do it all again IF stock ever arrives???!!
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TeshyAnn 👑✨
(@_TeshyAnn) reported
Hello @virginmedia help me understand how a student is supposed to pay £142 because you don't provide your services at my new accommodation and your customer service just kept on singing terms and conditions instead of trying to find a solution 🙄@VMSolutions_
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TeshyAnn 👑✨
(@_TeshyAnn) reported
@virginmedia can I get a solution
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Danni
(@xdannnni) reported
Virgin media are ******* awful. Just let me cancel ur shite broadband bud
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Diliana
(@diliana_rivas) reported
@virginmedia I have been callimg almost everydayfor nearly a month to return the Samsung S20 5G, no label not any pack to return and even they cancel my tariff. Please heavens help me!
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FanExperienceCompany
(@FanExperienceCo) reported
from
Wibsey, England
If self isolation weren’t bad enough, we’ve had no @virginmedia broadband all day, so won’t be able to watch the games later 🙁
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NE1Group NE1Tweets
(@Ne1Tweets) reported
@virginmedia hi I'm having big problems with your customer service team is there anyway I can speak to a human before I have to go down the official complaint route?
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Steve Knibbs
(@Knibbsey) reported
Dear @virginmedia - struggling to get through to support. Have been cutoff twice. Any other easy route to actually talk to someone? TIA.