Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Normanton, Pontefract and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Wi-fi | |
| Normanton |
Wi-fi | |
| Normanton |
Wi-fi | |
| Normanton |
Total Blackout | |
| Normanton |
Wi-fi | |
| Normanton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia I’ve been trying to get in touch to cancel but not getting anywhere. Please get in touch.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
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M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
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Linda Precious
(@Lindyprec) reported
from
Swillington, England
@virginmedia After being charged £6.50 for a 5 second call, advised to use my home Internet on mobile as virgin signal poor.... Etc et etc..
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Charlotte Murray
(@CharleyBeene) reported
from
Copmanthorpe, England
@virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
@virginmedia I work in a customer service contact centre. If any of our agents were as unhelpful as any of your channels there would be disciplinary procedures. Every single time I've dealt with Virgin it's the same. An insincere apology and advice that I already know.
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia constantly poor broadband speed again today.
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrea Simmons
(@Andreabear1) reported
@virginmedia @O2 You'd have been better spending your money on your internet service. It's completely unreliable. I know a few people working from home who aren't getting paid as they can't work due to no internet service.
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Duncan Parker
(@Photocopiers) reported
@virginmedia Thanks for the response, you don't get the problem. I am not asking for calls to stop. You need to prove who you are when you call. Just as I have to prove who I am when I call you! Why must I give out my information to a foreign sounding person who calls me on the phone? #scams
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Brynna G
(@brynna87) reported
@virginmedia hi guys, I’ve had to move providers as your service isn’t great near my work, but my account is free with my home media pkg. can I transfer my number to the new provider and keep the mobile account active with a new number so my husband can use it?
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MaJules
(@MaJules64) reported
@jasonpeacock8 @arqiva Compensation for what? A service you don't even pay for in the first place, you don't pay for Freeview, the clue is in the name. As you have Virgin Media you still have access to live TV so are not due any sort of refund.
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Lydia Hope 🎃
(@LydiaHopeTaylor) reported
@virginmedia 'additional feature 18' showing on my bill twice at £7.49, however no purchases have been made. Customer service team are rubbish, can't tell me what was purchased apparently but state it's valid and must be paid. Never happened before, what is this scam?
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Karen Smyth
(@KSmyth2010) reported
@jdcecfc Agreed. After three or four text contacts from them this week reconfirming that @virginmedia were calling out this morning to repair our shonky broadband service, making sure we didn’t have Covid etc, they were a total no-show. Not good enough.
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Andy M
(@AndyM50760310) reported
from
Dewsbury, England
@virginmedia Help please. Tried to resolve wirh 3 members of your overseas Call Centre and was promised a call back. I can’t access my account.
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Amanda
(@AMFRobertson) reported
Very determined little scammer on the phone today, claims to work for @virginmedia telling me my router is sending messages to the server because my connection is slow.
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gerisays
(@activist84) reported
@virginmedia can literally go and sit on a rusty knife! Being lied to 3x by your staff to then be told a engineer is booked for my tv, which is great if I was having issues with my tv but it’s my frigging broadband! TWO separate ******* things!!
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Ben smith
(@smiffy_b) reported
@Kimharvey31 @virginmedia Absolutely shocking service…. 5th October we’ve been waiting. Is this how you run your business