Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Normanton and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Wi-fi | |
| Normanton |
Internet | |
| Castleford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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DrMJJ
(@DrMJJ) reported
from
Wetherby, England
Well...an entire day of no internet connectivity today after ‘planned disruption due to network improvement engineering’ yesterday by @virginmedia. Amazing. 20min onhold to be told by support that my router is offline...thanks but that’s what the status lights are for. #shite
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
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James Airey
(@lordairey) reported
from
Wetherby, England
How @virginmedia are still in business is a miracle - the irony of queuing for over 30 mins on the phone to cancel because of poor service is brilliant!
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
@virginmedia I work in a customer service contact centre. If any of our agents were as unhelpful as any of your channels there would be disciplinary procedures. Every single time I've dealt with Virgin it's the same. An insincere apology and advice that I already know.
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Gareth Futty
(@fudino10) reported
from
Castleford, England
@virginmedia They said they was dealing with the fault and was given no time scale. It’s just come back on now but over the last few days it keeps loosing signal for a few minutes then coming back on. Thanks for the reply.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
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MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia I’ve been trying to get in touch to cancel but not getting anywhere. Please get in touch.
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MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia constantly poor broadband speed again today.
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James Airey
(@lordairey) reported
from
Wetherby, England
@TomMockridgeVM @virginmedia finally cancelled! Only took 40 minutes - for the record they could not have cared less! Worst company I have dealt with for a long time
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Charlotte Murray
(@CharleyBeene) reported
from
Copmanthorpe, England
@virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Ian Wilson
(@IanWilsonB2A) reported
from
Collingham, England
@virginmedia Hi there, Thanks for your reply, you’re the nicest feedback I’ve had from virgin media so far! I have no clue why I’m not eligible; what does the customer have to go through to be eligible for a technician to come and examine why the signal from the hub keeps on dropping out
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
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Linda Precious
(@Lindyprec) reported
from
Swillington, England
@virginmedia After being charged £6.50 for a 5 second call, advised to use my home Internet on mobile as virgin signal poor.... Etc et etc..
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🖤 Faye ♠️
(@Faye_Louise_T) reported
from
Castleford, England
Ahhhhh @virginmedia you and your extremely shite service never fails to disappoint 🙂👍
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Stockley
(@CeStockley) reported
@virginmedia Equally as unhelpful as the Bot. 1. Your equip’t allows for channel splitting 2. It was necessary for me to do this (last year) 3. When your equipment isn’t working properly you tell me you don’t help with that issue 🤬4. You send me a link to a page which isn’t working
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Catherine Stockley
(@CeStockley) reported
@virginmedia I need to speak to someone- help me do that at least
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆 𝑳𝒂𝒖𝒓𝒆𝒏🦋
(@daniellebullxx) reported
@virginmedia My account has been hacked. I have spoken with your team on this number and they haven’t helped me at all - again appalling service
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Craig Angus
(@CraigAngus85) reported
@virginmedia Yes, I have tried/ done this. The service is totally unreliable. And in a work from home environment that's unacceptable for me as a consumer. I need someone to review and call, but now it will have to be around midday UK time as I'm now attempting to work myself
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Matthew B
(@tisonlyagame) reported
@virginmedia No nothing. I’m on an online chat with your support now, they’ve asked me to pin reset the router, I don’t hold out much hope…
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✨😤chels😤✨
(@xlildictatorx) reported
@virginmedia your service is ******* shocking honestly, will be leaving asap, cba i want to WORK FROM HOOOOME
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Mike Markey
(@MikeMarkey1) reported
@virginmedia There was an outage yesterday which was scheduled but it has been going on for a little while now. Your support team were not much use when speaking to them yesterday either.
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Ting Chan
(@Tingu22) reported
@virginmedia Typical of a rubbish internet provider. My broadband never went live and now even your live web chat doesn't work!
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Fu*k You Pay Me
(@Black_King_Rass) reported
@virginmedia My Internet is forever failing and your customer service team has to be by far the worse I've experienced
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wardy102
(@wardy1021) reported
@virginmedia I’m on WhatsApp with Lulu. Trying to get phone line removed from bill as not working. She’s told me she’s dealing with multiple queries at same time but will sort out discon my acc. She must have me confused with another caller. How do I stop her disconnecting me?