Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Thorpe Willoughby, England
The most recent Virgin Media outage reports came from the following cities: Normanton, Pontefract, and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton
|
Internet | 2 days ago |
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Normanton
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Total Blackout | 2 days ago |
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Normanton
|
Internet | 4 days ago |
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Normanton
|
Wi-fi | 4 days ago |
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Normanton
|
Internet | 6 days ago |
|
Normanton
|
Internet | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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M@ (@mattrushbrooke) reported from Thorpe Willoughby, England@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Calam Smithson (@CalamSmithson) reported from Garforth, EnglandNothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
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Karen Walsh (@kaw7676) reported from Normanton, England@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Stacey Mcintyre (Sam McIntyre) (@19stacey83) reported from Swillington, England@virginmedia 2nd day running wifi gone down at this time. What is going on????? #CrapBroadband
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GARFORTH WHITES WAKEY 1970 ALAW (@mmwgreen) reported from Kippax, England@virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
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Mr Riddlesworth (@mrriddlesworth) reported from Pontefract, EnglandNot happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Jamie ✈️ (@onthelandline) reported from Wetherby, England@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
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Susan Turner (@GazaniaGal) reported from Wetherby, England@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Nick Lawton (@Pontemiller) reported from Knottingley, EnglandI think very soon I'll be saying 👋 to @ThreeUK and 🤝 to @virginmedia...over the last couple of years, the signal has got increasingly worse. I have just bought a new phone, but the problem persists...really unhappy.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
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Heaton Creative Photography (@heatoncreative) reported from Castleford, England@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Jamesrodgers (@Jamesro17879287) reported from Castleford, England@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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lucyraws (@lucyraws) reported from Castleford, England@virginmedia internet never works on mobiles or computer tried to complain a lot of times but just get sent to ‘service not’ can someone help me before I just cancel our services altogether?
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Gav Leaf (@Gav_Leaf) reported from Castleford, England....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ʎǝןsɐǝq pıʌɐp (@beasled) reported@virginmedia Down again yesterday and again today. Any known issues in B75? Not feeling we are getting a good service at the moment, and working from home is proving very difficult.
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Helen Cube (@harukababette) reported@virginmedia The complaint I have raised is about how difficult it is to get help from @virginmedia with an issue for a service that customers pay for so there is a certain irony in this reply. I appreciate you reading my message and replying, thank you.
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Wasim (@W_A_S_1_M) reported@virginmedia Well it's back on now obviously but this is my notice that I want my service cancelled & will be moving to a different provider. Too expensive & not the best customer service.
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JMC (@JMC_17) reported@virginmedia your customer service is the most of any company I have ever dealt with. treat customer's like idiots. #virginconmerchants @richardbranson
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Mcginty (@mcginty46) reported@virginmedia Customer services said there was no engineer booked out?..my wife has the confirmation txt on her phone..it also says if we fail to show for the appointment we get charged £25...so can i expect the same to apply to your lot..also my lost day at work needs paying for?????..
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Liz Cannings (@zil75) reported@virginmedia For the one film I purchased Elvis ... also discovered one I had bought ages ago and hadn't watched yet also doesn't have it as she got me to check ..I've also googled it and it says the tivo box and store don't support subtitles.
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Tom Clarke (@TomClarkus) reported@virginmedia the last three afternoons our v3 box has gone down, failing to get broadband signal and flashing green. Nothing I do helps but it seems to have randomly started up again late evening - is it the heat? How do I contact tech help?
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Mcginty (@mcginty46) reported@virginmedia Literally that there was no faults found and that they wont be sending an engineer out to rectify the problems unless we want to pay £200+...basically just get on with it...ridiculous...asked about cancelling but you want more money for that...joke..
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Sharina (@_sharina___s) reported@virginmedia I’ve done that. It doesn’t work. Someone clearly has control on my router. Your customer services won’t reset it either. Again the conversation is recorded. I need this sorting asap otherwise I’ll take it further
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Henna Hamid (@Henna_H2) reported@virginmedia Nearly 2 months after signing up, I still have no internet. Every time I call to get an reason or a new appointment I am given false promises and a new date. Then it gets cancelled the day before..again! Worst customer service ever !!!