Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Wetherby, Castleford and Selby.
| City | Problem Type | Report Time |
|---|---|---|
 Wetherby |
Internet | |
| Castleford |
Total Blackout | |
| Castleford |
Internet | |
| Castleford |
Internet | |
| Castleford |
Internet | |
| Selby |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Noel
(@PitStopBoy) reported
from
Rawcliffe, England
I’m gob smacked how @virginmedia can close a complaint with out either reaching out to the customer! So does this mean I’m complaining about the complaint now? Would love to speak to you about this!!
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Jamie ✈️
(@onthelandline) reported
from
Wetherby, England
@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Padge 👌
(@AdamPagett3) reported
from
Featherstone, England
@virginmedia @Virgin Terrible service
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Karen Walsh
(@kaw7676) reported
from
Normanton, England
@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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Deborah Jefferson
(@Flossy8386) reported
from
Copmanthorpe, England
@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
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denise downham
(@downhamdn) reported
from
Great and Little Preston, England
@SandyLindsay @virginmedia They have the worst customer service. We binned them on the back of appalling service
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lucyraws
(@lucyraws) reported
from
Castleford, England
@virginmedia internet never works on mobiles or computer tried to complain a lot of times but just get sent to ‘service not’ can someone help me before I just cancel our services altogether?
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
from
Swillington, England
@virginmedia 2nd day running wifi gone down at this time. What is going on????? #CrapBroadband
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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GARFORTH WHITES WAKEY 1970 ALAW
(@mmwgreen) reported
from
Kippax, England
@virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Nick Lawton
(@Pontemiller) reported
from
Knottingley, England
I think very soon I'll be saying 👋 to @ThreeUK and 🤝 to @virginmedia...over the last couple of years, the signal has got increasingly worse. I have just bought a new phone, but the problem persists...really unhappy.
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Matt Ward
(@mattwillward) reported
from
Castleford, England
@virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?
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M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kamran Zamani
(@theKamranZamani) reported
@virginmedia The responses from VM to people with genuine problems is atrocious. I went live on 14 Jan and already want to cancel using my 14 day cooling off period. But there's no one there to take my request. Phone calls go dead and there's no email. Today I register mailed a letter2 them.
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Arshia Riaz
(@arshiariaz) reported
@virginmedia Yes sure there has been some sort of outage I believe. All morning Your customer service is Terrible!!! So had no internet all morning
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simon ralf
(@simonralf1) reported
@virginmedia @virginmedia .. no, issue is resolved.
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LauraHoward
(@laura_howard1) reported
@virginmedia can you please provide me details on how I make a complaint please. I have called the number on your website but there is no option for making a complaint.
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Mike P
(@MikeP71306241) reported
@virginmedia Hi, it was claimed to have been repaired but it's got a fault against it again now. the mobile app now has a more useful update saying that there is a fibre cable break. Unusual to take over 24 hours to fix that though.
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StxngVfx
(@StxngVfx) reported
@eastvfx i had fuckign **** talktalk for 6 months and when i was oging to change the internet was fine now virgin media not as bad as talktalk used to be but still sometimes gives me 100 ping pubs cba my area is ****
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benJ.
(@benJhoffner) reported
@virginmedia so I basically have no way to contact you atm - no numbers answers/replies to texts - and can't fix my issue?
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Rory French
(@rory_french) reported
@virginmedia My internet performance has been dire for over a week. It seems a cannot speak to anyone or even cancel my contract. Support line is down. Help!!
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Richard Newman
(@RD_Newman) reported
@virginmedia is there a problem in the SM6 area? Your service checker says no but internet is always dropping out - there was a problem in this area 48hrs ago and your 0345 number is not taking calls
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Digital Dennis & GrimLight Photography
(@DigitalDennis) reported
@virginmedia getting calls from 01550 709 946 saying they are from Virgin Media about my internet getting hacked and disconnecting me in 2 weeks unless they can do a pc diagnostics. Sound either Indian or Pakistani. Though you should they are contacting customer fake call.