Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Castleford, Tadcaster, Goole and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Castleford |
TV | |
| Tadcaster |
TV | |
| Castleford |
Internet | |
| Goole |
Phone | |
| Wetherby |
Internet | |
| Castleford |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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Karen Walsh
(@kaw7676) reported
from
Normanton, England
@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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GARFORTH WHITES WAKEY 1970 ALAW
(@mmwgreen) reported
from
Kippax, England
@virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏
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lucyraws
(@lucyraws) reported
from
Castleford, England
@virginmedia internet never works on mobiles or computer tried to complain a lot of times but just get sent to ‘service not’ can someone help me before I just cancel our services altogether?
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Matt Ward
(@mattwillward) reported
from
Castleford, England
@virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?
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M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Deborah Jefferson
(@Flossy8386) reported
from
Copmanthorpe, England
@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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Noel
(@PitStopBoy) reported
from
Rawcliffe, England
I’m gob smacked how @virginmedia can close a complaint with out either reaching out to the customer! So does this mean I’m complaining about the complaint now? Would love to speak to you about this!!
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
from
Swillington, England
@virginmedia 2nd day running wifi gone down at this time. What is going on????? #CrapBroadband
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Padge 👌
(@AdamPagett3) reported
from
Featherstone, England
@virginmedia @Virgin Terrible service
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Jamie ✈️
(@onthelandline) reported
from
Wetherby, England
@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Nick Lawton
(@Pontemiller) reported
from
Knottingley, England
I think very soon I'll be saying 👋 to @ThreeUK and 🤝 to @virginmedia...over the last couple of years, the signal has got increasingly worse. I have just bought a new phone, but the problem persists...really unhappy.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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denise downham
(@downhamdn) reported
from
Great and Little Preston, England
@SandyLindsay @virginmedia They have the worst customer service. We binned them on the back of appalling service
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AstroTrick
(@MaelTomissi) reported
@virginmedia I was transferred to customer service and got disconnected. This is not a text service, it’s a chat retranscription over text with a layer of bot!!!
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Eleanor Keegan
(@elly_bellie) reported
@virginmedia @VirginMediaIE @virginmediaIE can you help me out please? I'm going in circles? I need to get my address off your mailing list please.
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Jason
(@Jason84035548) reported
@virginmedia I’m leaving virgin media and you have lost my phone number. I’ve had this number for 20 years. I’ve been passed to numerous departments and each time I they hang up on me. Sort it out! My new provider now has to create a new order. I will be without internet for a week. Not good
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Sadie Mai
(@sadiecrocker3) reported
@virginmedia So still no call back from virgin re internet problems reported 3 weeks ago. Now tv has gone too. I’ve been in the phone queue for an hour. Can you help??
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Sharon Rooney
(@sharonrooney) reported
@virginmedia Ah it must be too close to the date! I think downgrade maybe because im not entirely happy with our current service 😩Xx
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Sally
(@Sally35985417) reported
@virginmedia @Wandster @viginmedia- I have called your team with a similiar problem: I came over to virgin media about 2 weeks ago and all calls made through WhatsApp are disturbed through using virgin media Wifi.
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Nikki Rankin (McFarlane)
(@nikki_level27) reported
@virginmedia hello. I've been trying to register my interest for the intelligent WiFi pods using the form on the website, but it says there's a problem submitting the form each time I try 😥😥
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Esther Overton
(@OvertonEsther) reported
@virginmedia Could somebody from Customer Svcs please contact me urgently. My disabled, elderly father has been left without his services due to being disconnected (NOT under his instruction). Have been on phone trying to sort for 2.5 hours and phone call has been disconnected
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JoanneKathlyn™
(@jkmmaleza) reported
@virginmedia Not helpful at all. You expect us to wait for almost a week to have it fixed. We don’t even complain we get super slow internet than what we’re paying for.
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I AM ADAM LFC!
(@IamAdamLFC) reported
@LfcShaunjudge @virginmedia Give th grief and then when you go to cancel they offer you better deals. Though it's a Pathetic way to retain customers.