Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (22%)
-
Wi-fi (13%)
-
Total Blackout (13%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Normanton and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Internet | |
| Normanton |
||
| Normanton |
Internet | |
| Normanton |
TV | |
| Castleford |
TV | |
| Normanton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
-
MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia I’ve been trying to get in touch to cancel but not getting anywhere. Please get in touch.
-
Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
-
Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
-
Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
@virginmedia I work in a customer service contact centre. If any of our agents were as unhelpful as any of your channels there would be disciplinary procedures. Every single time I've dealt with Virgin it's the same. An insincere apology and advice that I already know.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
-
M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
-
MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia constantly poor broadband speed again today.
-
Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
-
Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
DILRAJ
(@dilrajsachdev) reported
@virginmedia YOU CAN DO ANYTHING AND we cant say even anything 10+ weeks 5 Installation dates 60+ Outside work dates 60+ calls/chat 0 Help 0 Compensation received Selling SIM card, if Ask for help Now a new date 31/may, will be 3 Months IF I GET They don't take complaints IS IT FAIR ?
-
DILRAJ
(@dilrajsachdev) reported
@virginmedia AGAIN same story,/excuse outside work is not finished yet, its 11 WEEKS I NEVER SEEN anyone outside my property NO ONE came ever here
-
Becy Joanne Frodsham
(@Becythebooshizz) reported
@virginmedia The issue is that this hub is not suitable for the amount of WiFi devices that we run.
-
Premier Inn
(@premierinn) reported
@grascots We're very sorry to hear this. The phone number previously provided is for the Virgin Media Help Desk who provide the Wifi, their team are in the best position to help further with any issues during your stay. Our apologies again. Rebecca
-
Arlene
(@Arlene19150803) reported
@virginmedia On numerous calls to virginmedia, I have requested the calls to be listened to, but your agents seem to be limited on the notes they take. Emails they can send, calls they can make. Not at all happy with the service recieved.
-
Colin Keogh
(@ColinKeogh5) reported
@virginmedia Yes it's CS2004 WHICH apparently means there's a weak signal
-
Derren Martin
(@DerrenM_cap_hpi) reported
@virginmedia Here we go again. Your WiFi service @virginmedia is a disgrace. Down again & no response to my previous official complaint. Oh & no word on WiFi pods 👏👏👏
-
Rebecca
(@beczw87) reported
@virginmedia service is down yet again, contacted customer service they state it will be down all day, I have back to back online meetings, will have to use mobile data, this is near enough a daily occurrence, it needs to be sorted out
-
Pete
(@petebeckett1) reported
@virginmedia And now having to take a further 3 days off work, just to wait for an engineer to come out is just the icing on the cake for your incredibly poor customer service. A complaint has already been lodged with you, which got shut down after being referred to self care despite a new ..
-
Ben Parkins
(@BenParkins5) reported
@virginmedia Yes and still having problems, only been with you 3 weeks, what a good start, now all the appointments will probably be taken, joke