Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
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| Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Internet | |
| Normanton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
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Nick Lawton
(@Pontemiller) reported
from
Knottingley, England
I think very soon I'll be saying 👋 to @ThreeUK and 🤝 to @virginmedia...over the last couple of years, the signal has got increasingly worse. I have just bought a new phone, but the problem persists...really unhappy.
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
from
Swillington, England
@virginmedia 2nd day running wifi gone down at this time. What is going on????? #CrapBroadband
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M@
(@mattrushbrooke) reported
from
Thorpe Willoughby, England
@danyoung5 @virginmedia Hope it gets sorted soon, you can ask them for a copy of your customer notes their end to see exactly what the state of play is. Might be worth cross referencing that with what you’ve been told.
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Jamie ✈️
(@onthelandline) reported
from
Wetherby, England
@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
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Noel
(@PitStopBoy) reported
from
Rawcliffe, England
I’m gob smacked how @virginmedia can close a complaint with out either reaching out to the customer! So does this mean I’m complaining about the complaint now? Would love to speak to you about this!!
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Karen Walsh
(@kaw7676) reported
from
Normanton, England
@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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lucyraws
(@lucyraws) reported
from
Castleford, England
@virginmedia internet never works on mobiles or computer tried to complain a lot of times but just get sent to ‘service not’ can someone help me before I just cancel our services altogether?
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Matt Ward
(@mattwillward) reported
from
Castleford, England
@virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Deborah Jefferson
(@Flossy8386) reported
from
Copmanthorpe, England
@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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Just Music Yorkshire 🎵
(@jmyorks) reported
from
Garforth, England
@virginmedia do I get an award. Nine hours and counting on chat just clocked up and not one inch forward despite being passed from one wrong department to another when asked for customer services at 9.05am and have been through every department but then
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GARFORTH WHITES WAKEY 1970 ALAW
(@mmwgreen) reported
from
Kippax, England
@virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Just Music Yorkshire 🎵
(@jmyorks) reported
from
Garforth, England
@virginmedia do I get an award. None hours on chat just clocked up and not one inch forward despite being passed from one wrong department to another when asked for customer services at 9.05am and have been through every department but then.
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denise downham
(@downhamdn) reported
from
Great and Little Preston, England
@SandyLindsay @virginmedia They have the worst customer service. We binned them on the back of appalling service
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Padge 👌
(@AdamPagett3) reported
from
Featherstone, England
@virginmedia @Virgin Terrible service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny Clough
(@JennySi34201414) reported
@virginmedia I have just spent 2.5 hours on the telephone trying to establish when our broadband will be installed ( we have been waiting for 2 months!!!) 2 of these hours were waiting for the despatch team to pick up the phone (they never did). Can someone please sort this out?
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Al
(@alberto8888) reported
@virginmedia I have had no service since Friday morning… was in a phone queue for 60 mins yesterday to be told it should be fixed this morning…still no active service… can you update???
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akira 🔪🕸️🎃
(@AkiraAmora) reported
go to load up PUBG... and virgin media goes down i rarely have problems with them but ****
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Flint
(@DNAFlints) reported
@virginmedia Yes three pods have been set up. Not made any difference. Also there’s the problem with Virgin TV. We only really watch catch up TV, box sets and Netflix. 90% of the time it doesn’t work and has error codes on any of the 3 virgin box TVs
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Colette Ricaud
(@Lettie73) reported
@virginmedia I've tried 3 times to advise you I'm moving and would like to take my service with no joy. Don't you want to come? 🤔
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Mr Rumpy
(@MrRumpy) reported
@virginmedia That’s the number I have called 12 times. The pre install team send me to the moving team, the moving team send me to the customer care and customer care send me back to pre-install. All are refusing to take my complaint.
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Sue MacMillan
(@Tog_rocks) reported
@virginmedia Fantastic. VoIP landline upgrade for postcode EH10 starts on Monday, according to your letter. No VOIP adapter has been sent. Worried about elderly FIL dependent on phone. Question is will landline service stop working and what do we do.
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Kerry Kidd
(@kidder71) reported
@virginmedia @andrewscurr Down in HG3 AGAIN too
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Julian Anderson
(@jaymondo) reported
@virginmedia Yes I did, on my mobile phone and the page failed to load. To restore service I had to call, stay on the phone for an hour before one of your staff restored the GRE Tunnel. The member of staff was excellent, but the rest of the service is abysmal.
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Natalie Grove
(@NatGrove69) reported
@virginmedia You didn’t say you didn’t have access, slight aggressive reply. I shall put formal complaint in. Thank you