Virgin Media Outage Report in Thorpe Willoughby, North Yorkshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe Willoughby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe Willoughby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Thorpe Willoughby, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Castleford, Pontefract and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Castleford |
TV | |
| Pontefract |
Phone | |
| Wetherby |
Internet | |
| Castleford |
Internet | |
| Castleford |
Internet | |
| Castleford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thorpe Willoughby, England
Latest outage, problems and issue reports in Thorpe Willoughby and nearby locations:
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
-
Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
-
Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
@virginmedia I work in a customer service contact centre. If any of our agents were as unhelpful as any of your channels there would be disciplinary procedures. Every single time I've dealt with Virgin it's the same. An insincere apology and advice that I already know.
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?
-
DrMJJ
(@DrMJJ) reported
from
Wetherby, England
Well...an entire day of no internet connectivity today after ‘planned disruption due to network improvement engineering’ yesterday by @virginmedia. Amazing. 20min onhold to be told by support that my router is offline...thanks but that’s what the status lights are for. #shite
-
🖤 Faye ♠️
(@Faye_Louise_T) reported
from
Castleford, England
Ahhhhh @virginmedia you and your extremely shite service never fails to disappoint 🙂👍
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!
-
Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
-
Linda Precious
(@Lindyprec) reported
from
Swillington, England
@virginmedia After being charged £6.50 for a 5 second call, advised to use my home Internet on mobile as virgin signal poor.... Etc et etc..
-
MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia I’ve been trying to get in touch to cancel but not getting anywhere. Please get in touch.
-
MJS
(@itsmats86) reported
from
Garforth, England
@virginmedia constantly poor broadband speed again today.
-
Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
-
James Airey
(@lordairey) reported
from
Wetherby, England
@TomMockridgeVM @virginmedia finally cancelled! Only took 40 minutes - for the record they could not have cared less! Worst company I have dealt with for a long time
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
-
Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
-
Charlotte Murray
(@CharleyBeene) reported
from
Copmanthorpe, England
@virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
BigTip©️
(@BigTip_) reported
@virginmedia surely we can terminate our contract if we’re no longer getting WiFi at night when we’re paying £55 a month for 500/500
-
ManeatGrass
(@ManeatGrass) reported
@KairenK @virginmedia @virginbroadband I think wi fi is bad everywhere Kairen since lockdown its a pain in the butt excuse french , there was an internet radio station last night who didnt have enough strength to put show on, but yeah i moved from virgin myself.
-
Carolyn Boulton 🤷
(@1carolynboulton) reported
@beatieedney I see a lot of people are having problems with @virginmedia It's so frustrating.
-
geoffreygoodwin
(@geoffreygoodwin) reported
@primevideosport why is the picture quality so awful via Channel 205 on Virgin Media in the UK? And also when will you offer pause and rewind features to live matches. Can’t understand why you bought all these sports rights to then only deliver such a poor product. Tennis too.
-
Catherine allen
(@Catheri53289496) reported
@virginmedia Yes I do my broadband is terrible I work with vulnerable people people on line and the screen is constantly freezing. If I had managed to get through to anyone in the cooling off period I would have cancelled the service and gone elsewhere. I cannot have
-
s clinton
(@grancake) reported
Virgin media went down
-
BIG MUSCLES MJATT
(@mattissomatt) reported
@virginmedia Any reason as to why my TV cant connect to my home wifi but can connect to my hotspot? Tried both the extender and the router itself. Also, never got any credit for the days my wifi was down, so that was a lie
-
scooter
(@thelocalscooter) reported
@virginmedia and as part of our new contract if we don't receive the speeds that you advertise or half of what is advertised, which is the minimum then we have the right to cancel our contract early which will have to be the consideration at this rate!
-
Kahsim Lee
(@Sim_LKS) reported
@virginmedia That doesn’t help. I scanned my room and the kitchen both apparently have great signal one minute and drops out the next!
-
Andrew Psaras
(@tokerspud) reported
I’m sick and tired of being messed about by the poor service from @virginmedia the me for @Ofcom complaint