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Vodafone

Vodafone Outage Report in Sunbury-on-Thames, Surrey, England

Why is my Vodafone service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Full Outage Map

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Vodafone

Vodafone is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 54% Internet (54%)
  • 20% Phone (20%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map Near Sunbury-on-Thames, England

The most recent Vodafone outage reports came from the following cities: Wandsworth, Paddington, Hammersmith, Southall, Greenford, Slough, Hampstead, Guildford, Ealing, Camden Town, Epsom, Staines, Wembley, and Fulham.

CityProblem TypeReport Time
Wandsworth Wi-fi 1 day ago
Paddington Internet 2 days ago
Hammersmith Wi-fi 3 days ago
Southall Wi-fi 3 days ago
Wandsworth Phone 7 days ago
Greenford Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Geojam
    George Biswas (@Geojam) reported from Virginia Water, England

    @VodafoneUK I keep having broadband connectivity issues, each time I end up spending an hour or more on online chats with your staff, some good, others not. In the end nothing is resolved & I’m convinced the real issue is the ancient Openreach infrastructure in my area.

  • BeefyRoberts
    Beefy Roberts (@BeefyRoberts) reported from Hillingdon, England

    So, @VodafoneUK, after 24 months of dreadful service and virtually non existent internet coverage, I can finally leave you and go to a decent provider, or, that's what I thought. Contract up, and finding a SIM only deal elsewhere is my plan

  • cressidarobson
    Cressida Robson (@cressidarobson) reported from Hounslow, England

    @VodafoneUK Stop ignoring us and sending us stupid machine generated emails giving false deadlines and cheerily telling us it’s an upgrade WE HAVE NO INTERNET OR PHONE

  • superpiran
    Piran Sucindran (@superpiran) reported from Hillingdon, England

    Just been told by @VodafoneUK to “wait until after shutdown” to sort out my ridiculous broadband issues! Utterly shambolic service start to finish!

  • BeefyRoberts
    Beefy Roberts (@BeefyRoberts) reported from Hillingdon, England

    4. I ask @VodafoneUK for the code please, answer? No, you need to submit a form, but, can you see my code I ask? It's a form you send I get told again. I fill it in, and get told this can take upto 10 days to be returned. Crap customer service.

  • Geojam
    George Biswas (@Geojam) reported from Virginia Water, England

    @VodafoneUK How can I get one of your support staff to fast track through my previous contact with you, saving both you and I time? The issue is almost definitely outside my home and nothing to do with your router or the infrastructure in my house.

  • cressidarobson
    Cressida Robson (@cressidarobson) reported from Hounslow, England

    @VodafoneUK @samwarburton_ @lionsofficial No because you turned off out internet access and mobile phone signal with your ‘secret’ upgrade - any chance you could turn it back in again so we could watch something!? Anything?

  • SiKing1243
    Si (@SiKing1243) reported from Redhill, England

    @VodafoneUK when we renewed our contract a few months ago we were told you were going to send us the latest Hub. Have never received it. Tried calling customer service and was on hold for over an hour so gave up. Please sort this!!

  • Geojam
    George Biswas (@Geojam) reported from Virginia Water, England

    @VodafoneUK so just over 3 days since an engineer visit to fix serious broadband connectivity issues, my case is closed and the issues return. Not good enough Vodafone 😡now my unique reference number has expired, I guess I have to endure hours of tests to get back

  • cressidarobson
    Cressida Robson (@cressidarobson) reported from Hounslow, England

    @VodafoneUK I would love any messages at all since you turned off the internet and mobile phone at Brentford’s High St and Ealing Road - when will you supposed idiotic ‘secret’ upgrade which has knocked out our signal for two week be done?

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

  • BeefyRoberts
    Beefy Roberts (@BeefyRoberts) reported from Hillingdon, England

    2. My new provider SIM arrives, after already passing my PUK code to them, and its time to kick @VodafoneUK into touch, or so I thought...WRONG! You keep things to yourself and fail to tell departing customers that another code is needed to unlock phone

  • AndyWebbDJ
    Andy Webb - Mclaren 👍🧡🏁 (@AndyWebbDJ) reported from Burnham, England

    Dear oh Dear ! Why in a global pandemic when everyone is at home with Wi-fi can you NOT negotiate with your provider. @VodafoneUK @VodafoneHeIp Just spent nearly 2 hrs trying #Timetoleave 10yrs+ loyal customer #vodafonecustomerservice

  • BeefyRoberts
    Beefy Roberts (@BeefyRoberts) reported from Hillingdon, England

    3. Devious @VodafoneUK. I phone your useless customer service, and I talk to 5, yes FIVE different people who all ask me the same damn questions. Eventually I am told I need a code to unlock phone. You dont tell that do you? Naughty Vodamoan!

  • BeefyRoberts
    Beefy Roberts (@BeefyRoberts) reported from Hillingdon, England

    5. It gets to something @VodafoneUK when the mobile data doesnt even work inside my own house! Will you be able to give any proper answers why this has been a mobile disaster, and why, whenever I called customer service I got same answers, told to visit local shop for help?

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @markchristie I enjoy feeding you material! I’m caught in a similar loop with @VodafoneUK at the moment. The problem is that the people manning their social handles don’t have any more information than is available on their website and, crucially, no authority. It’s so damaging to the brand.

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @VodafoneUK, do your support Family Setup on the Apple Watch SE? Trying to add my son’s watch to my plan but it’s not offering me the option during setup.

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @VodafoneUK Mille, it would be much easier to be patient if we knew how long it was really going to take to fix. An hour? A day? A week? A month? Please just be transparent. “As quickly as possible” doesn’t mean anything.

  • cressidarobson
    Cressida Robson (@cressidarobson) reported from Hounslow, England

    @VodafoneUK How about giving us some signal so we could actually make Zoom calls? You have knocked out the internet at Brentford High St and Ealing Road for two weeks and we cannot work or home school

  • DanielJohnLynch
    Daniel John Lynch (@DanielJohnLynch) reported from Paddington, England

    Forgot to pay @VodafoneUK by 5 days. Vodafone’s answer? Not to remind me, but to get @TheZincGroup to send a letter saying they’re going to cut me off, possibly add £638 or send to debt collector making it £841. *clears throat* go **** yourselves!

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • pickled_tinker
    Ian Grody (@pickled_tinker) reported

    @VodafoneUK @VodafoneUK it wasn't you I was lashing out at, it was @ThreeUK - Will be porting my number into you in coming days as at least when I do need to contact your customer support, the query is resolved first time and always to satisfaction. Expect more business from me.

  • tomholder
    Tom Holder (@tomholder) reported

    50+ mins waiting on phone for @VodafoneUK and now have to hang up for a meeting. Unfortunately my internet is from a vodafone sim and I barely get more than 3g is central London at the moment. #SE16

  • Oluwalinda_
    O L U W A L I N D A #ENDSARS (@Oluwalinda_) reported

    Every month I’m arguing with @VodafoneUK customer service agents lol Rubbish people, no customer service training at all. The guy is even trying to raise his voice lol

  • Emilyjweekend
    Emily (@Emilyjweekend) reported

    Worst customer service in history award goes to @VodafoneUK ! Avoid them at all costs. 6months ago my daughter misplaced her handset straight after getting it. I called and asked what I should do. They advised me to blacklist the device, they said it was very simple to reverse!

  • MakeupbyemZee
    makeupbyemzee (@MakeupbyemZee) reported

    @VodafoneUK kindly sort my phone issue out i will keep on sending tweets now. You guys kept me on phone since this morning and no one seems to be helping me

  • feedmetv
    Andy Middleton 🇬🇧🇪🇺🐡 (@feedmetv) reported

    @OpenreachHelp @VodafoneUK are my landline provider and say the routing of international scam calls are not their problem. Which of you can put a block on easily identifiable fraudulent calls entering the UK telephone network?

  • charschooling
    Charley Schooling (@charschooling) reported

    Absolutely despise @VodafoneUK!! Send me a text to tell me they’ve restricted my service and to dial this number to pay, dial the number and I can’t get through because my service is restricted! Absolute joke, as if I should be paying £60 for no signal anyway

  • millschievous
    Camilla Mills (@millschievous) reported

    @VodafoneUK please can someone help me understand why calls aren't coming through to my number. I've had a new phone and a new SIM and it's still happening

  • SimShergz
    Simran (@SimShergz) reported

    @supastar_01 @O2 @VodafoneUK I’m 100% switching now I can’t deal with their **** service

  • ekey84
    jon (@ekey84) reported

    @VodafoneUK will I be getting an email reply back this year? Dealing with an issue since 14th of November and no one wants to actually sort it out. Appalling