Vodafone Outage in Cwmbran, Torfaen County Borough, Wales

@VodafoneUK so thank you for telling me on the phone that you would prefer to lose a customer of 20 years than sort out the faulty phone you sent me (and it’s only an iphone6, not one of the fancy ones)!! I wonder how much money I’ve given you over 20years...

@VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.

@VodafoneUK Be great if you could sort out the fault with your system over 24hrs without service.......4 phonecalls and 2 extremely rude call handlers later and still no further to resolving the issue!!! Terrible customer service!!!

@VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.

@VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.

Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

@VodafoneUK fair play guys I would like to congratulate you on having the worst WiFi connection in the whole UK! I’ve used 5 different companies now and yours is by far the worst I’ve ever experienced 👏🏻

@VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

@TwopTwips @VodafoneUK No probs, it may take an hour to properly resolve, but this cut out 95% of the timeouts I was having.

@TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.

Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff

@VodafoneUK That suggests you owe me money you’ve been never told me about in that case. I can only be in credit if you’ve at some point taken more money from me than I owed. Not to mention an apparent breach of the GDPR rules in keeping my personal data without reason. I will DM you.

@muppet32 @VodafoneUK Been with them for 12 years and only had one problem. Apart from the call centres not being very good, no problems what so ever

@VodafoneUK your agents promise, but don’t deliver! I have just cancelled my contract after 3 weeks trying to upgrade my phone (never arrived)I was assured this month my account would be credited instead I have been charged nearly double including additional non requested data

@VodafoneUK Easy I speak German. For 2019 I'd really like to help people less fortunate than me. I'm not rich and never will be. But I will give money to people I have watched. Who deserve a chance in life. The ones trying so hard. It's heartbeaking. **** xxx

@VodafoneUK blimey customer service is really rubbish just rubbish

@VodafoneUK what is happening with the service... my 4G is shocking !! #SORTITOUT

@chloehewitt_ @VodafoneUK Wow I never knew about that! Shame there are no more codes left😞

Horrified at the support given by @VodafoneUK’s online chat team. They think it’s ok that my BB is stuck at 6Mbps on a 57Mbps sync’d line. 🤯

@MoneySavingExp @MartinSLewis They have just phoned me offering a worse deal with EE instead of Vodafone, and have said that they can’t process order because of problems with “credit checks,” without giving any more information. @VodafoneUK do not seem to have any information on credit checks. 1/2

@VodafoneUK Not where I live it’s not and almost 4 weeks to sort out my SureSignal which is still not working#EpicFail

@VodafoneUK sort your customer service out like you ******* bunch of clowns

@VodafoneUK The problem is though! I never actually got through to someone via DM because the replies were constantly security questions after I answered them all correctly for a few days!

@VodafoneUK Sorry but you guys told me last week you could help me but then you couldn’t and I had to ring up which I keep doing but no one listens!

@VodafoneUK Are you having a network fault in south east wales? There is no 4G in NP20 at the moment

@VodafoneUK Again, Vodafone are terrible service provider or I just end up talking to the less experience staff! Haven’t been able to call out since 15th of September bills are always paid on time and the company wants to credited me £5 for not being able to use my phone tidy. What a joke!

@VodafoneUK any news on the Apple Watch series 4 cellular issues? It’s been two weeks now!! I am going to invoke my 30 day right to cancel on Monday

@AppleSupport why have you joined with @VodafoneUK for the Apple Watch? They do not have a clue. I have had the watch a week and it’s still not even connected. So many issues with they’re shocking customer service/ technical knowledge.

@VodafoneUK @AmazonUK @VodafoneUK #TuesdayTreats! I would treat my Granddaughters x @kodaskrazy

@VodafoneUK are crap

@VodafoneUK I guess providing support 24/7is a lie,worst company we have ever dealt with

@VodafoneUK worst company going

Thanks for contacting me by twitter dm @VodafoneUK but you’ve managed to make the situation even worse! I’m hearing great things about @O2 service while @VodafoneUK rates bottom for customer service. After 20 years with @VodafoneUK looks like it’s time to go

@VodafoneUK Literally cannot wait until my contract ends! Terrible service, terrible company!

@VodafoneUK Over 12 days now since I took out broadband and still no connection date after someone cancelled my order with out any explanation why. No help from you guys either as everyone keeps telling me different things.

@VodafoneUK took out broadband with you well over a week ago, was told my connection date would be today! Still not connected. Very disappointed with the poor service and lack of help from you guys.

@VodafoneUK my veryme rewards app doesnt work :(

@VodafoneUK hi is there a problem with the network in tn31 as my friend has no phone

Can honestly say once my phone contract is up I will be moving on from @VodafoneUK and making sure nobody I know uses them either. The customer service I've received over the last 2 weeks has been disgusting

@VodafoneUK is a complete joke of a company. Promised AirPods when upgrading and now saying no to that after taking £331. @CTSI_UK formal complaint being raised.

@VodafoneUK have easily the worst customer service when you ring them in the world by a country mile

@VodafoneUK @N5JFY 7 days later, watch still not working, case with Executive Office but they don't help and don't return calls but Vodafone have managed to send me a bill for an UNCONNECTED WATCH 🤬🤬🤬🤬

@VodafoneUK been into Sutton Coldfield store 3 times to request NHS discount to be added to my contracts & provided ID each time. 3 times I’ve been promised & assured it’s done. Now 3 times I’ve been lied to & money taken from my bank. Awful customer service. Sort it out!

@VodafoneUK DO NOT SIGN UP WITH THESE CLOWNS. CUSTOMER SERVICE NUMBER NEVER WORKS. CHAT HELP CAN'T EVEN LOG YOU IN WHILE WAITING ONLINE WITH YOU. ONLINE COMPLAINTS FORM WON'T ACCEPT YOUR PHONE NUMBER.

@VodafoneUK Actually no! Have done so a plenty times already, still nothing is fix! I’ll be claiming a refund for my contract for failure to provide the device you charge for. So keep being shite :)

@VodafoneUK If you’ve ever dealt with the customer relations team based outside of the UK, you’d understand they cannot discuss anything that is not on their script... you’d have to offer me an unbelievable contract to stay with Vodafone