Vodafone Outage in Moor Park, Hertfordshire, England

@VodafoneUK just DM a Vodafone advisor, he’s just like there customer service call centre, they never pick up, and it looks like it he’s disappeared as well I don’t think I will hear from him again.

@VodafoneUK need to change phone providers may be to EE or BT, hang on there the same, no let’s try orange jokes

@VodafoneUK customer service they never answer there phones it’s like calling the moon hey may be they should offer a line to the moon 50p a minute , space handset hey

@VodafoneUK I think when you go into a store all these advisors are thinking is about there bonus’s they don’t seem to care what the customer wants and how save them money shame on you Vodafone and trying to call Vodafone customer service, you a day off they don’t pick up.

@VodafoneUK customer service useless was on the phone holding for 1 hour 24 minutes no answer so gave up ,

Nearly 4 days without service with @VodafoneUK now. What a joke. No-one responding on Twitter and no one from customer relations, technical or the transfer of ownership have been in contact. If you’re not providing services to your customers you’re in breach of contract.

@a_phill21 @VodafoneUK Im so jealous! Can’t believe I’m paying so much money and they can’t even provide the service I signed up for. Disgraceful

And it’s back to the UK and awful 4G from @VodafoneUK 😂 it was better in San Francisco with my data plan. Come on guys, do better with your 4G for your customers

Top recommendation - never get a contract with @VodafoneUK I was without service for over 48 hours last week and they only returned it after I stayed on phone for over 90 mins.. and now they have dropped my service AGAIN without warning !! Avoid at all costs 🚨

@VodafoneUK hi, I’ve been without data for 48hrs now despite full signal and doing all resets advised. I dm’d 24 hours ago. Nothing. Please sort it out.

Shocking service from @VodafoneUK. They have messed up and I have spent over a month trying to sort. The conversation is now circular and I can’t upgrade my contract. No one I talk to has any authority to do anything! Please help!

@VodafoneUK your customer service is absolutely shocking! Can’t even be arsed to go into because the 3 days I’ve wasted on your firm I won’t get back

@VodafoneUK @vuecinemas Can’t retain customers and enticing with cinema ticket won’t improve your customer service! #improveyourcuatomerservice @VodafoneUK

@VodafoneUK Sort out your customer service before talking about 5g. #leavevodafone @VodafoneUK

@VodafoneUK @vuecinemas Sort out your customer service first!! #worstnetworkever

@VodafoneUK I was not assisted with my query. Please confirm the estimated delivery date of my order, as I need to know if I should cancel my conteact with O2 or not. Thank you

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@VodafoneUK The agents or customer Vernice team cut me of three times while I was trying to resolve this issue. On the third time, in a space of 15 min I asked the agent to call me back, giving him my number but that never happened.

Contract £76 a month, first time run over the data by 6GB accidentally & have been overcharged by £175! Disgusted! Aweful customer service! Cutting the line on purpose! @VodafoneUK @VodafoneGroup @MoneyTelegraph @8amy232 @vodafoneCEO#cheaters #poorcustomersirvice

@VodafoneUK you sent an email telling me the price of broadband is going up and to call if I want to cancel yet when I call I sit for an hour each time waiting for someone to talk to #Vodafone #notevenajingle #CustomerService

Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡

Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡

@VodafoneUK finally fixed. Fault began on Wednesday. All down to @WeAreOpenreach @OpenreachHelp buggering lines up but the customer service has been awful. Can’t believe I have to pay today

Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare

@vodafoneuk the saga continues. Router may work tonight. Real treasure is not being called by customer service yet. Over ten hours on the phone and counting.

@VodafoneUK @VodafoneUK you’ve now sent two routers. They aren’t working. @EE we are really excited to sack off @VodafoneUK for you for quicker speeds, better service and better benefits. You don’t have much to live up to but as long as we have internet every day I think we will be happy

@FacesForPodcast Thanks @VodafoneUK, letting me down again...

So @VodafoneUK I’ve done everything you told me to get my phone back working - I’m currently sat in your store in Hemel and they can’t help me either one week with no service and no solution in sight - any advice would be great !

@VodafoneUK worst customer experience of any biz I’ve ever dealt with. Accused me of lying, sent me in-store for no reason, data breaches, hours lost trying to transfer ownership, mis-selling, awful complaint handling. Can’t wait for our biz contracts to expire. Appalling. (End.)

Hi @VodafoneUK know you’re trying to convert my lucrative pay-as-you-go contract with you to a regular contract. However I’m going to be canceling and changing providers instead, after the disgusting customer service you’ve provided my girlfriend after she was mugged [1/2]

Hi @VodafoneUK I know you’re Rhine to convert my lucrative pay-as-you-go contract with you to a regular contract. However I’m going to be canceling and changing providers instead after the disgusting customer service you’ve provided my girlfriend after she was mugged [1/2]

@christatum49 @Darren_Fitzjohn @VodafoneUK Finance doesn't work for me. I'm registered blind, and Barklays don't accept disability benefits as a form of income. Trust me, i've tried!

@AnnaWeather @VodafoneUK I ordered 11pro 256Gb last tuesday. Was told 1 to 2 weeks delivery, but it's out of stock. People are waiting like 3 or 4 weeks for there phones. No one at customer services knows what they're doing.

@VodafoneUK I was able to call from outside of our village this afternoon. When I got home I now have no service on my handset (as does my wife) Vf site says our area WD35LL has maintenance until 19th😱. No calls for 4 days-seriously 😡

@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

@Matt_N_Dean @VodafoneUK I said to the woman that i'm going away on november 11th, she was like, if you've not heard anything by next week, i'd advise to cancel your order! What bad service!

@VodafoneUK One area atm until I can drive somewhere else to try. My wife has same phone on my account and can make calls so I’m guessing it’s the handset. I’ve tried everything on the apple support advice but still can’t make or receive calls.

@VodafoneUK @VodafoneUK please can you look at my DM - been in Spain, account cut off - received texts saying big roaming charges despite ‘free roaming’ and can’t even access my account to see the damage as your site is down for maintenance

@VodafoneUK please can you look at my DM - been in Spain, account cut off - received texts saying big roaming charges and can’t even access my account as your site is down for maintenance

@VodafoneUK I am at my whits end after days on live chat, being promised that action would be taken and yet nothing done. You should be ashamed of this so called customer services. I am done with you #nowtbutlies

Update - DPD tried to deliver at 1030 this morning. When I wasn’t home. Funny that, given @VodafoneUK had promised they would book at hour delivery slot at 1800. I asked them to confirm they had done it and the ‘customer service’ person hung up rather than answer.

Classic @vodafoneuk . I upgraded, they sent me a broken phone. I called, they promised a replacement delivered at 1800 today in an hour slot. Of course it hasn’t turned up. They say it’s not their responsibility, it’s DPD. Won’t tell me if they booked the hour slot or day slot.

Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

@VodafoneUK stop charging me for skysports packages - 1. I didn’t sign up for skysports2 in the first place. 2. Apparently you can’t refund me, I have to contact sky - weird. 3. I only renewed my contact less than a month ago but I’ve been charged 4 times for skysports #terrible

@VodafoneUK please advise me about the app. It stopped working. I reinstalled but still not working

4 calls over the last 2 days from @VodafoneUK offering me broadband or iPads for more ££ getting annoying now as a Vodafone customer for 14yrs

@jcampbell_05 @VodafoneUK For some reason I just went ‘yeah sure midnight green’ because it was the first option but holy shit I don’t care I just want my upgrade. But Vodafone sort of weirdly assumes you won’t be open to Any Other Option.

Here’s where the intelligence of technology falls down. I suspect the phone is in stock but not in the colour I arbitrarily ordered. They’ve not said ‘hey, if you ask for the space whatever, we can give you that!’ so I’m just left wondering...@VodafoneUK

Would like to thank @VodafoneUK customer service for being a bloody lovely group of people.

I decided to change from o2 to @VodafoneUK . So far I am not impressed with the customer service. Phones we ordered are on back order , that’s a week ago. Can’t get anyone on the line to track my order and as for finding out on line. You have to have a Vodafone number!

@VodafoneUK painful customer experience for a company I've recommended for ages!

@VodafoneUK 3 months of back and fourth + over 50 hours on the phone to tobi/cust. care ignored emails, formal complaint and SAR req. False promises by 4 individuals, no "promotional samsung watch" + more issues. Nada sorted, just yelled at and hung up on by Sanket - rude Manager

@VodafoneUK for a full week I have been messed about with this Apple Watch spoke to about 50 different people even there customer relations don’t have an idea how to get my esim data to work on this Apple Watch 5s and all I get excuse after excuse I think Vodafone wants to lose customers

@VodafoneUK for a full week I have been messed about with this Apple Watch spoke to about 50 different people even there customer relations don’t have any idea how to get my esim data to work on this Apple Watch 5s and all I get excuse after excuse I think Vodafone wants to lose customers

@VodafoneUK I’m at a loss now as I’m getting no response from your DM’s on here and your call centre continually fail to address the issue - I’ve just DM’d you again; pls prove that customer service is still as important as taking money!

@VodafoneUK for a full week I have been messed about with this Apple Watch spoke to about 50 different people even there customer relations to get my esim data to work on this Apple Watch 5s and all I get excuse after excuse I think Vodafone wants to lose customers

@CPWTweets Service has been shocking from @CPWTweets ! Your call centre for customer services couldn’t even grasp the issue! Embarrassing. Fortunately, I called @VodafoneUK & Jack in customer services was superb. Exceptional service and my issue resolved. Vodafone ✅ Carphone Warehouse ❌

I bought an internet dongle from @ee and the in store experience meant the rolling contract went a a little awry. However! Their customer service to help rectify has been brilliant and put my usual provider @VodafoneUK to shame!

@notebook1983 @Benthebookie @VodafoneUK Worst customer experience of my life @Vodafone

@VodafoneUK worse customer service ever. Signed up to a contract for two phones, one for me and one for the wife, and agreed the price over the phone with a Vodafone rep. Text through today with a massive bill and the monthly contract price was not as agreed. #ripoff #theft