Vodafone Outage in Moor Park, Hertfordshire, England

@VodafoneUK Awful non-service in store today. Waited 20 mins whilst staff tried to help someone with a Spotify login. Didn’t even get a hello or be with you shortly. Was going to going to discuss an upgrade. Now thinking I’ll change networks.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

@VodafoneUK Unbelievably bad service from your assistants on chat.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

More bad news for @HuaweiMobile as @VodafoneUK pauses pre-orders for the Huawei Mate 20X (5G). Just a few days ago this felt like a very different opportunity.

@VodafoneGroup @VodafoneUK . Quite simply the worst customer relations department I have had the misfortune to deal with. Call after call since February! If I hear the word escalate one more time I will scream!! Useless beyond words.

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK That’s the first place I went to when I had a problem. I’ve done all that. Both. The tv goes in and out of fuzziness when using apps and my phone apps constantly dip

@bt_uk thank you for the letter offering of 100 mbps 4 £60 a month. . Shame your current proposition I am paying for is rubbish. Yes I have turned it off and back on again. Looking forward to speaking with you about this tomorrow. Message courtesy of @VodafoneUK network.

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

@VodafoneUK Your call centre are advising huge internet issues but say it’s not great marketing to have a note on your website. Lord above!

.@VodafoneUK signal at Paddington is dire today.

@VodafoneUK They don’t use social media. But we have heard him make several long calls (45 mins or more) over the past few weeks trying to sort this. And then apparently to whisper after he told them he had hearing difficulties. Appalling. I’m sure you can track it down.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

@VodafoneUK terrible service! My Mum’s phone was stolen yesterday, been told three times it has been blocked. Each time we’ve called it and someone has answered so no block. Told new phone was available to pick up in Paddington store, an hour later told there’s none in stock.

As usual poor service from @VodafoneUK So poor that a customer service manager told me to make a complaint in writing about Vodafone for not changing my upgrade phone even when I am in the time periodto do so

@VodafoneUK Your automated DM service is terrible..

@mickeywya @VodafoneUK Hardly. I used local providers wherever I went. The signal in Africa is generally better

I don’t normally do this but has to be said that @VodafoneUK Have delivered some of the worst customer service of my entire life the past few days. Contradicting statement, lost SIM cards, no explanations. Spent 2 full days dealing with agents and no resolution.

@VodafoneUK some deplorable customer service going on. 2 days and counting waiting for a sim to be activated.

@VodafoneUK Absolute dogshit service all weekend. Always getting 'No service' coming up. Internet crap,5 mins to send a text. Bloody useless

@VodafoneUK I have been let down by Vodaphone. My engineer visit was booked for 01/02 and I change this to 04/02 I waited in all day and no engineer arrived. Soonest I can get an engineer now is 14/02 UNACCEPTABLE. I want to cancel my contract.

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

@virginmedia I get a more reliable service from my mobile provider @VodafoneUK than I do from your cable service which requires constant rebooting throughout the day

@VodafoneUK For a communications company taking 7 hours to reply is a disgrace - shockingly poor customer service from @VodafoneUK again - I needed the internet to work this morning & this is too late 😡

@Wandsworth3 @VodafoneUK This is the first disruption I’ve had - but it would have been nice to have had some communication from them. Their social media account needs to be far more proactive. I fixed the problem by fiddling around with my DNS settings.

@Tom_Whi @VodafoneUK Super cool fix thank you. For broadband issues, login to your router at 192.168.1.1, select expert mode and under internet you can manually configure DNS as Tom suggests.

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

Your broadband is down @VodafoneUK. Very disappointed. Please can we have some indication of how long the disruption will last. You must not leave customers in the lurch like this.

Utterly appalled @VodafoneGroup @VodafoneUK handing of my complaint. Disgraceful & incompetent. #shambolic #poorservice #itsthecustomersfault

@VodafoneUK Average rated network and was warned off joining them, but not had an issue with them, cheap as chips, an easy to use app and customer service that actually helped me get a better deal on their upgrade! Thanks @iDMobileIreland

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

@VodafoneUK #VeryMeRewards @VodafoneUK My resolution is to cut down on alcohol and cigarettes and eat more healthy. It's hard but am sticking to it so. Happy New Year All.

@VodafoneUK I will phone customer service and try and speak to a decision maker not vodabot in the morning

2019-06-25 02:40:03 -Download (Mb/s): 9.89 -Upload (Mb/s): 7.98 -Ping (ms): 64.58 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:15:03 -Download (Mb/s): 6.40 -Upload (Mb/s): 10.10 -Ping (ms): 62.95 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:10:03 -Download (Mb/s): 9.77 -Upload (Mb/s): 8.11 -Ping (ms): 61.78 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneIN I guess there is no call made to the person... Since past few days... Is it just to show social media that you guys are trying to resolve the issue... In actual you never called @VodafoneUK @VodafoneGroup can someone take it seriously @toi @MumbaiMirror @ZeeNews

@PhychedMonk @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI @DoT_India @manojsinhabjp Either provide the service or return the money if you are not capable of providing service @VodafoneUK @VodafoneAU @VodafoneIN just because of pathetic service you name getting spoilled in all countries

2019-06-25 01:35:03 -Download (Mb/s): 10.30 -Upload (Mb/s): 9.92 -Ping (ms): 61.75 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 01:30:03 -Download (Mb/s): 6.50 -Upload (Mb/s): 7.91 -Ping (ms): 62.01 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-24 23:50:03 -Download (Mb/s): 9.68 -Upload (Mb/s): 8.27 -Ping (ms): 63.11 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@iJames_ @VOXI_UK @VodafoneUK I have my suspicion that it isn’t permanent though. I just think it’s because the carrier settings aren’t compatible, therefore iPhone reverts to default for the type of data network connection. So 4G here is LTE in the states.