3 (Three) Outage in Swanley, Kent, England

@ThreeUKSupport how long will your site be down please

@ThreeUKSupport Ie the credit file record. They said they don’t believe it was fraud but why would I lie?! I’ve contacted Robert your CEO and he’s looking into it for me. Afraid customer protection team didn’t do well :(

@TfL wow wow wow 4G service on the underground - couldn’t believe my eyes whilst travelling on Jubilee line - better service than overground on @ThreeUK ... thanks @TfL ... took calls in the tunnel... no more waiting or connect to WiFi to fire that late message off #stillamazed

@ThreeUKSupport I was assured that the issue with my bill is under investigation and will be resolved. I called up today and got to know that there wasn’t enough information provided and the investigation couldn’t go ahead

@ThreeUK This is the twelfth time I am calling to resolve the problem. A problem which is due to the processing error at your end!

@ThreeUK I am connected to the billing team and the call is disconnected yet again. I am back on the music after dialling validating my details on the self service option. How poor can your service get?

Dear @ThreeUK There is a problem that needs to be resolved with regards to my plan. Everytime I speak and get transferred (saying there is no much of a wait) to the billing team, there is no response. What is the problem?

@ThreeUKSupport i have cancelled my contract for two weeks and i have been waiting for my pac code since 1 week and i am still not getting it. they have told me various times that it has been sent but they are constantly lieing i need urgent help as this is my business account

Still not working @ThreeUK Five calls and three can’t access accounts. #threebroadband #three5g

@ThreeUKSupport I cancelled my SIM order with you a few weeks as the SIM never arrived - and your customer service responding to that episode was pretty dire. Now you’ve sent me a bill for £5.33 with no explanation. This is vexing. Can you help?

@ThreeUK I had a contract with @ThreeUK I have warts experience with them. I cancelled my contract. Still they took my money. Send me a letter saying mistakenly took my money they gonna send me back it's been 4 months now they didn't send it. It's very poor service they have got

Does anyone know a good U🇬🇧 phone provider that isn’t @ThreeUK. 8+ years loyalty and the worst service everrrrrrrr. I can’t.

@ThreeUKSupport Thanks for your help. I'll try tomorrow. Like I said I don't trust the IVR I got to today, but I've made a payment just in case and it did it has accepted it. I hope you could check it

@ThreeUKSupport Yeah still have my 5 contracts took it's time too sort out since it's outage on the 23/03/20 with some blips no and again but would help to sort old issues out before trying to get new things done first if you get my drift older customers should be more of a priority I think

@ThreeUK And a lot of **** happened no service no help where were you quick to take payments try to sell 5g but not sort out 4g problems so any answers to that I don't think so only reply was blamed it on the corono virus bad enough with the conspiracy of 5g being bad what a joke 🤣🤣🙈

Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

Don't want to cause dismissal. All deserve a second chance. I think @ThreeUK could help Cara with training, care for the public & taking her to workshops where she is taught to treat people in a kind, respectful way Your clients would nt have to go through this horrible situation

@ThreeUKSupport This is the way. Company treat their customers. @ThreeUK @TheO2 @lebara @VodafoneGroup @VodafoneIN @threecheapservice

@ThreeUKSupport There are 3 screenshots. One blatantly states problem with network with the 4G sign in the corner. I’ll try the live chat again for about the 100th time but I’m getting fed up of going between pillar and post and getting nowhere

@ThreeUKSupport to be fobbing off their customers with lame excuses and not fixing the issue. I pay for two contracts and expect the service I pay for.

@ThreeUKSupport I have an account I need to cancel with you as I’m not using it anymore I tried to cancel on the phone but I’m told otherwise can you help?

@ThreeUKSupport morning, unable to get through to a single person at support. Online system unable to reset any password. Can you help?

@ThreeUKSupport hello, driving me crazy my data not working correctly on my@phone for days now and use it as a WiFi hub for work. Is there an outage TR7?

@ThreeUKSupport Already done that and they were no help but thanks anyway

@ThreeUK went to upgrade my phone at your Norwich store on Friday, never have I met so incompetent staff who didn't know what they were doing. Got my phone upgraded using the chat feature whilst standing outside the shop

@ThreeUKSupport That’s fine, just wondering. Seems to be working now, and the issue with calls has sorted itself out. Have a good day.

Argh am v v v nearly out of data, there's no WiFi, the @ThreeUK call centre is closed, the app has been down since friday and the live chat doesn't work. Deep breaths.

@ThreeUKSupport Hi Mark, I have similar issue with 3G (maybe it’s not as often as on 4G though). Do you have any rough ETA?

@ThreeUKSupport @ThreeUK im on an unlimited contract but I’ve been told that I’ve run out of data. All of my calls are dropping out too. Help please! Sheffield, iPhone 8.

@ThreeUK I had a bill payment outstanding from 29/07/20 and when I paid it on the 30/07/20 it has bounced back and I’m still having the same issue, please can you help me. thanks