3 (Three) Outage in Crayford, Kent, England

@ThreeUK signal is so terrible. I NEVER have decent 4G. Absolutely pathetic.

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

Cannot make calls or get a signal yet again from @ThreeUK. If I had £1 every time this happens I swear I could retire now. King William St, London #NoSignalHere #NoServiceHere

@ThreeUKSupport But I have been suffering from the same issues at the exact same places for YEARS!! I would have expected to see some improvement, instead I just get the same excuses.

@ThreeUKSupport Good excuse but blatantly a lie. Since everyone I know on three is having the same issue it’s obviously a network issue (as I’m sure you are aware)

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@ThreeUK over 12 minutes to get to an option to speak to someone and then told to hold for at least 15 minutes.. because you are busy... help!

@ThreeUKSupport The CR2 postcode covers quite a large area. Where I am, the coverage map says 4G is available when in fact it is not and never has been. Your map is misleading at best.

@charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.

customer come in and thank me for helping there son sort his phone out yesterday coz he was stuck in Brentwood lost him wallet and phone wouldn’t work. only 11. I wish I’d had known he was stuck I’d have paid his bus fare. Great when we can help with stuff like that @ThreeUK

@ThreeUK no signal at Sevenoaks station #NoServiceHere

Yet again no @ThreeUK signal on London Bridge. Neither 3G or 4G work at all #NoServiceHere #NoSignalHere this is almost a daily occurrence

@Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Waited 2 hours to speak to customer relations at Three. Finally someone explained to me that it’s basically because Apple hasn’t delivered the phones to anyone and they’re waiting for a new batch...

@glamnailgirl @Three_Is_Broken @ThreeUK @ThreeUKSupport I was only three months in to my two contracts. I logged the complaint and then gave them a month to sort it and demanded that if it wasn’t sorted by that date that I could leave and then I did.

@ThreeUK The customer service representative of yours mentioned I will not be put on music after 25 minutes wait but no, am on music yet again.. #ThreeUK

@ThreeUK Miserable customer service on #ThreeUK!

@ThreeUK Getting through to customer service is a nightmare. It says the wait time is over 15 minutes now and so was the case with over the weekend.. Help!!!!

@ThreeUK what’s going with your Sunday service... still waiting to speak to an advisor! This is so frustrating!!!

@timmay2 @ThreeUK Second that, at least that way your customers can keep track of the improvements taking place. Pretty fed up of waiting and waiting for the network to improve

@iKevinWebb @ivanoverton @ThreeUK Don’t sign up with three. I just escaped from my home 4g contract with them. Utterly awful service and non existent data speeds.

@adam_d3stroy3r @IsayIsayIsay1 @ThreeUK Lol tbh that excuse will actually be valid now, Three are rolling out L-band spectrum on 4G. Only more recent high end phones support it. Last years iPhone and the iPhone 11. So many like myself using older iPhones won’t likely see any benefit.

Internet is crap in Leytonstone been here 3 days now @ThreeUK 4g please sort it

@ThreeUK I can’t even get your live chat to work your signal is so bad! This is the last straw. I want to leave now.

@justifyles @richandprecious @Three_Is_Broken @ThreeUK Well then that comes down to choice doesn’t it. Just saying nobody has to stay in a broken contract if they don’t want to. I’d suggest speaking to EE. They have a new u limited contract and you can just pop their sim in a 4g router.

@Three_Is_Broken @ThreeUK at this point I do believe this a proper joke. A comic movie about a proper fraud. I really had enough... they said they would have sent me a new sim. It happened two weeks ago. maybe they are delivering it at the same speed of their network

@ThreeUKSupport No it hasn’t. I want to leave this network. All you do is take people’s money and not provide an appropriate network or service.

@ThreeUKSupport Customer service is 👎🏻 Needs to be on point & your business department is the worst I’ve delt with.

@Three_Is_Broken @ThreeUKSupport Yes. Their marketing contradicts what their support team says. I’m stuck though as there is no other provider where I live and fixed broadband isn’t possible even though it’s central London (heritage area so no digging)

@Three_Is_Broken @ThreeUKSupport The agent couldn’t understand the difference between speed and volume. He argued that because last month I used 180gb I was obviously enjoying the service I was paying for. I was shocked and disgusted as he had the notes from past 3 months of hell and was supposedly a “manager”

@ThreeUKSupport @ThreeUK you promised me support and today you have failed massively. I can’t speak to anyone via chat or on the phone that can see my active complaint - I need to speak to someone in the UK but it’s impossible.

Fuming with @ThreeUK right now. Been on hold/passed around for 1 hour and 40 mins so far and still counting...Shocking customer service. Clearly, being a loyal customer with 4 contracts doesn't make much of a difference 🤬😠 #three #ThingsWeShouldCancel

@ThreeUK is such a crap network. I can’t even check how much my bill is for the month as my signal is absolutely AWFUL! What a waste! Absolutely awful network!!

@ThreeUKSupport I can’t tell you how many times I’ve heard exactly the same “hymn” - giving you my post ode is pointless - the network is broken and shamefully so. The network Is dishonest. The network I not fit for purpose in any city.

@ThreeUKSupport The real thing is - scripted response aside - the three network has never been worse. There isn’t a spot in London where a data connection can be maintained. I’d be happy with 15mb if it was reliable and available. Instead you sell a fairytale.

Hello @ThreeUKSupport your network appears to be broken today. I have full 3G but pretty much no data speeds ok the overground between Peckham rye and Surrey quays, and cable street/shadwell.

@IamLinguistics @ThreeUK Yeah bro mine's been awful for a few months now

@ThreeUKSupport @ThreeUK please provide me with the ceo contact details I want to escalate a complaint

Anyone else had problems with @ThreeUK been trying to port a number since last Thursday to 3 & keep getting fobbed off.

I actually have to leave @ThreeUK the signal for this network is beyond pants

@ThreeUKSupport I am no longer able to access the app . It says verify email after I enter it , error comes up when I click help it says nobody available to help. 🤬

@meddymadz @Three_Is_Broken @ThreeUK @LukeShawWorcs Same thing here. I think they are overwhelmed by the scale of the problem and have zero f’s to give about how much of a bad effect this is having on peoples lives.

@ThreeUKSupport Yes, I’ve just checked that. I’m without a phone now, please let me know how you can resolve this. I’m able to go to my local store after work but only if they can help

@ThreeUKSupport You said I could cancel my contract at anytime as the service was so bad or I could wait for 5g. Now it’s here I’m told at first I’d have to pay £895. Then it was more like £395. I’m just stunned!

@ThreeUKSupport Hi, I do not have any service now! While on the train, in one part of the journey I did receive mobile signal, but when I reached home it’s gone again!

@ThreeUK @ThreeUKSupport @Three_Is_Bro was promised that my problems would be sorted when 5g comes. I was given a discount and told I could end my contract whenever I wanted and upgrade to 5g. Now the call centre - despite acknowledging that they can see this chat want to charge!

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@jopkins @ThreeUK Id already checked today because my signal has dropped off a cliff too

@jopkins @ThreeUK Yes. Doing planned network improvement today according to network status checker on the website.

@ThreeUKSupport I'll pass thanks and look at my options of leaving as I've already supplied my postcode just recently to your account and been told of works in my area. Truth be told I've had too many 4G issues lately and my area was just one of many spots where I've had poor reception.

@ThreeUKSupport Almost another 2 months on and the mast issue has still not been fixed 😞 That’s since May I’ve been complaining, time for a different network I think.

@ThreeUKSupport @vJohnnyF It’s TW2 6BT and it’s a iPhone 6s. I’ve been to Europe numerous times this year, never had this problem. The error message was always ‘you are not subscribed to a mobile data service’

@ThreeUKSupport to. Nothing has changed. Says I need to call 333 to amend this but I literally can't make any calls so can't even do this. Please fix asap, I hope I haven't missed any serious messages!

@ThreeUKSupport Three definitely have a script that puts the fix at always 5 days ahead. When you have to watch a thing for coming up to a month you notice these things ... I fully expect it to be getting fixed by October 22nd Tomorrow

@ThreeUKSupport We've noticed an issue with the service in your area, but we're working on getting it fixed by 21 October 2019. !!!

@ThreeUK You. Have. The. Shittest. Network. And. Customer Service. In. The. World. 👏🏽. 👏🏽. 👏🏽.

@ThreeUK letting a lot of us down with the poor network..I've had enough

@ThreeUKSupport I am in the process of making a complaint and will be asking for a deadlock letter unless it's resolved within 8 weeks. This is the worst experience I've ever had with any provider.

@ThreeUKSupport Can someone please get back to me - I need to order a replacement SIM.. some help would be grateful