BT (British Telecom)

BT (British Telecom) Outage Report in Willington Quay, Borough of North Tyneside, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Willington Quay, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Willington Quay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Willington Quay, Borough of North Tyneside, England 12/07/2025 16:05

December 07: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Willington Quay, Borough of North Tyneside, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Bedlington, Stanley, Gateshead, South Shields, North Shields, Blaydon-on-Tyne, Blyth and Seaham.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomBedlington Internet
United KingdomStanley Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Willington Quay, England

Latest outage, problems and issue reports in Willington Quay and nearby locations:

  • taylersant Tayler (@taylersant) reported from Newburn, England

    @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

  • timhardinguk Tim Harding (@timhardinguk) reported from Whitburn, England

    @bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless

  • kennydude Joe Simpson (@kennydude) reported from Seaham, England

    @quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.

  • AdvancedIFA Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England

    @btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????

  • baldymanali Alastair Smith (@baldymanali) reported from Gateshead, England

    @bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted

  • heatherpott heather potts (@heatherpott) reported from Walker Gate, England

    @bt_uk please can you respond to my complaint ASAP #poorcustomerservice

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

  • glne12 gary littlemore (@glne12) reported from Longbenton, England

    Terrible @btsport sort it out

  • gemlids gemma liddell (@gemlids) reported from Guide Post, England

    @bt_uk absolutely disgusted in service from BT .. my dad had a brand new roof fitted yesterday and BT open reach came out for an issue with their neighbour!! A new bracket has been fit to my parents house , damaged new roof and broken wire taped together !! Disgusting

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk And I NEVER get 4g. Lucky to get 3g!

  • stevewallwork Steve Wallwork (@stevewallwork) reported from Annfield Plain, England

    @lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.

  • lornafaym lornafay (@lornafaym) reported from Seaham, England

    Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!

  • JulieGal1234 Julie Gallagher (@JulieGal1234) reported from Longbenton, England

    @bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.

  • WASNAPPER Martin (@WASNAPPER) reported from Whitley Bay, England

    2 days on & off now sitting listening to crap music. Not by choice but trying to report another fault to @plusnethelp service used to be good but garbage since @bt_uk got involved

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England

    @bt_uk My phone network is EE

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!

  • QlikStu Stuart Wannop (@QlikStu) reported from Walker Gate, England

    @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RealCharlieG Charlie George (@RealCharlieG) reported

    @denkmit any actual details on this btsport merger thing? Are the @btsportmotogp team included? Can I cancel my £10 a month sub with bt for a £30 a year discovery+? All the details seem extremely vague online

  • Taz_zie Sarah (@Taz_zie) reported

    @bt_uk Hi, it’s just me, so I either take another day off or it doesn’t happen. If I can’t get the day off, it’ll be yet more delays and then who’s to say it won’t get cancelled again? I’m just sick and tired of being messed around, the service here is already dire.

  • NickLedsham xtm auto valeting (@NickLedsham) reported

    @bt_uk I have the login in details for the account on my hotmail email. I’m just wondering as it was originally set up with her is her bt internet email address going to be lost ? She does have another bt account in norfolk

  • Taz_zie Sarah (@Taz_zie) reported

    @bt_uk how is it ok for you to book an appt on 11/3 for 29/3, so I book a day off, then you confirm again this morning only to text this eve to say it’s been changed without any discussion? Literally a law unto yourselves, zero ‘customer service’ it seems?!

  • LegoLichTV LegoLichTV (@LegoLichTV) reported

    @bt_uk hi all just a quick question - i am a bt internet-only customer - but have been thinking about adding a tablet to my collection - is this something I can add to my account - or would it need to be separate?

  • SoniaOwenAfA Sonia Owen (@SoniaOwenAfA) reported

    @bt_uk every day without fail for last week or so my WiFi has gone down at least once, more often twice. It’s driving me mad!!! Reconnects again within a few minutes but so annoying. Interrupts work or TV. I’m so over your unreliable WiFi I’ll be leaving when my contract is up!!!

  • UnsettledBrit Boring Brit (@UnsettledBrit) reported

    @bt_uk If you're sales tactic is to knock on a door and say to a home owner "are your mum or dad not home?" Just because they own a house at a young age due to working hard. Then I'd suggest you get better employees. Not only do you charge huge prices, it's terrible for money.

  • AceBlaggard Paul 🇺🇦 🇪🇺🌈🏳️‍⚧️ 🔶 (@AceBlaggard) reported

    @Kerryd12852211 @btbusinesscare @btconnect I received an email last night to say they're pulling the plug on POP email so rather than offer a more secure IMAP service they're forcing everyone to use an app or webmail. May work for some but not me so after 20+ years I need to migrate everything to another provider.

  • pikeystud N (@pikeystud) reported

    @bt_uk you’re customer service department is absolutely shocking. We’ve just signed up with you and it the worst mistake we’ve ever made.

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Allt-yr-Yn, Wales

    @omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.