BT (British Telecom)

BT (British Telecom) Outage Report in Houghton-Le-Spring, County Durham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Houghton-Le-Spring, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Houghton-Le-Spring, County Durham, England 01/24/2026 09:45

January 24: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Houghton-Le-Spring, County Durham, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Blaydon-on-Tyne, Crook, Gateshead, Boldon Colliery, Washington and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBlaydon-on-Tyne Internet
United KingdomCrook Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Houghton-Le-Spring, England

Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

  • mikecharlston Mike Charlston (@mikecharlston) reported from Witton-le-Wear, England

    @bt_uk We currently have @skytv but after a week of little to no signal, the sky engineers have confirmed it’s an issue with trees out issue of our garden so sky looks like a no go! We currently have sky q in three rooms, do bt allows three boxes in the same house??

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm going to head round and help him.

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

  • wilko1999 Angela Wilkinson🍃💚🍃 (@wilko1999) reported from Whitburn, England

    @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .

  • ChaneyMichael Michael Chaney (@ChaneyMichael) reported from Dunston, England

    @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

  • charming_man_ Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England

    @bt_uk can we have an update on the outage Middlesbrough TS5

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    @bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?

  • andrew14ad Andrew Davis (@andrew14ad) reported from Newcastle upon Tyne, England

    @msmith850 @btsport Never in doubt they are back

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • 2posh2wash Mrs B (@2posh2wash) reported

    @bt_uk why would you cut off my landline and broadband 3 days before checking that you could successfully fit full fibre? Now I am left with no broadband, no landline and because we have have no mobile reception we have no way of alerting emergency services.

  • LionessPlanet Mrs Lioness (@LionessPlanet) reported

    Well further to my whinge yesterday about the phone issues for my 96yr old uncle, the fantastic staff of @BTCare have not only got on top of the problem but it was fixed today. Highly recommend this service to anyone needing help.

  • andrewmaddy Andrew Maddy* (@andrewmaddy) reported

    @hitman8976rawk @bt_uk First trick is switching it off, count to 10 and switch it back on, if that doesn't work there's a reset button which you'll need a pen or a needle to push in then it should be fine

  • PompeyDetroit @K333 (@PompeyDetroit) reported

    @bt_uk That's say there's in issue all across south Hampshire... but no mention on your site or that is getting sorted

  • tunny_88 Chris Tunstill (@tunny_88) reported

    @bt_uk hi - my broadband is down but I cannot check the status as I do not have a landline. How am I able to check my status? I got a text but little help

  • GeorgeMonbiot George Monbiot (@GeorgeMonbiot) reported

    Hello @bt_uk, your Openreach installers told us to stay in from 1pm to 6pm, as they couldn't specify a more precise time. I waited all afternoon. No one came, and there's no means of contacting them. We still don't have broadband. Is this what you call service?

  • themrs21 the Mrs (@themrs21) reported

    @bt_uk round and round and round I go. It’s like the last 3 conversations never happened and it’s me repeating myself all over again 😡 @SkyHelpTeam what broadband and phone deals can you offer a long term sky TV customer??

  • CalCarrie Cal (@CalCarrie) reported

    @bt_uk I know but it is not in my house, it has been lost so I have no internet, you can activate it all you like it is not working

  • themrs21 the Mrs (@themrs21) reported

    @bt_uk Yes and also via chat. Currently trying to sort a phone fault using your messaging service but it’s saying it’s fine - it’s not. My new Broadband was meant to start 16th, it hasn’t and my next bill should be 29.99 but is showing £67 😡

  • Eco_R6 Eco (@Eco_R6) reported

    @bt_uk can u fix up, getting 24 hour ban in ranked cause of your **** internet