BT (British Telecom) Outage Report in Houghton-Le-Spring, County Durham, England
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Houghton-Le-Spring, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Houghton-Le-Spring, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Houghton-Le-Spring, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Washington, Peterlee, Stanley, Sunderland, and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 6 days ago |
|
Gateshead
|
Internet | 7 days ago |
|
Newcastle upon Tyne
|
Phone | 1 month ago |
|
Newcastle upon Tyne
|
Internet | 1 month ago |
|
Washington
|
Internet | 1 month ago |
|
Newcastle upon Tyne
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Houghton-Le-Spring, England
Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:
-
Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, EnglandOh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls
-
Dr Chris Jelley (@chris_jelley) reported from Durham, England10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.
-
Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.
-
MrsP (@MrsP1001) reported from Chester-le-Street, England@bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.
-
MrsP (@MrsP1001) reported from Sunderland Bridge, England@bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT
-
Tim Fowler (@timlibrarian) reported from Bearpark, England@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595
-
Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, EnglandRochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport
-
John Turner (@John_P_Turner) reported from South Shields, England@bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness
-
MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
-
MrsP (@MrsP1001) reported from South Hetton, England@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me
-
-
John McLackland (@RiskManager01) reported from Walker Gate, England@CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.
-
MrsP (@MrsP1001) reported from Crook, England@bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!
-
Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, EnglandHow about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
-
Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England@bt_uk The automated 'check my line' service isn't finding the fault.
-
MrsP (@MrsP1001) reported from Chester-le-Street, England@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.
-
Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do
-
Callum Thomson (@calthomson10) reported from Newburn, England@btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.
-
Dr Chris Jelley (@chris_jelley) reported from Durham, EnglandA new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
-
MrsP (@MrsP1001) reported from Chester-le-Street, England@bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Haz Chandler (Hazc91) (@Harri_Chandler) reported@BTCare any chance of some help ?
-
Mr Jones (@MrNoCorruption) reported@bt_uk It's working again. Please credit my account for the days of lost service. Thanks, Gavin.
-
Steve Blakeborough (@sblakeborough) reported@bt_uk Tx for getting back. I used to be a domestic BT customer. EE sold us BT Business for v.similar services, +faster bband ex TV. Yet its been a complete mess with clashing logins and returning old kit which is the same as the new?? and the DD wasn't set up?¿
-
Carla Bartlett (@SLT_Carla) reported@bt_uk It would be much appreciated if customer care called you back when they said they would. We have had ongoing issues since joining BT in March, multiple engineer visits and still not resolved - it is unusable - very disappointed with whole experience.
-
Shannon♡ (@shannnonkent) reportedBT around worthing is absolutely terrible! I’ve lost count of how many times my internet has dropped out this month and throughout the year, constantly without internet for days at a time. @bt_uk
-
Tanzanian Terrier 🇬🇧🇹🇿🇺🇦 (@petronious) reported@bt_uk why can I not get through to your call centres it cuts off after going through the options and telling me when the call centres are open. I have not got all day to sort out my problem because of your technical issues
-
Luke D (@TheQuietLAD) reportedDay 3 of wondering if anyone from @bt_uk is actually going to fix my Internet. All signs point to 'no'.
-
Dan Gregory #Toriesout #GTTO 💙 (@DJG39) reported@bt_uk I've done that. Set up the mini hub thing also but that's too slow to help.
-
Lloyd Dunne Jr. (@thedumberest) reported@bt_uk People say stupidity is doing the same thing for 20 years and expecting a different result. But I genuinely believe this time that BT is committed to driving down prices for all customers. And that's why I will be staying for a 21st year.
-
Mr Jones (@MrNoCorruption) reported@bt_uk Thanks Paddy. How long before the end of my contract do I need to give notice to close / transfer my service?