BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 01/19/2026 17:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Winsford, Liverpool, Warrington, Northwich, Birkenhead, Runcorn, Chester, Bromborough and Neston.

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City Problem Type Report Time
United KingdomWinsford Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWarrington E-mail
United KingdomNorthwich Wi-fi
United KingdomLiverpool Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    @BTCare hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK

  • psimpson13 Paul Simpson (@psimpson13) reported from Northwich, England

    Call @bt_uk to discuss my current package, when I informed the call handler I was looking to reduce my costs he couldn’t hang up quick enough. Nice one, #customerloyalty bottom of the agenda I guess!

  • theguywhosaw1 Ross is TheGuyWhoSaw (@theguywhosaw1) reported from Tarvin, England

    @bt_uk I have been informed your routers physically are NOT able to process speeds over 300MB yet you are selling that service to your customers. Open Reach also informed me of that fact which I find disgusting mis-selling

  • Gfunk_in3D Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

  • parkerface1960 Martin 🐝 🏆🏆🏆🏆 (@parkerface1960) reported from Winsford, England

    Angelinho??? WTF @btsport he’s Spanish not Brazilian. #amateurs

  • theguywhosaw1 Ross is TheGuyWhoSaw (@theguywhosaw1) reported from Kelsall, England

    Hi @bt_uk, I logged a complaint several days ago and we've heard nothing. Please can you give me an update?

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    @bt_uk hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.

  • Garycpos Gary CPOS (@Garycpos) reported from Liverpool, England

    @bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

  • SharonFisher6 Sharon Fisher (@SharonFisher6) reported from Birkenhead, England

    @Lemonhunny @Schofe @bt_uk I'm putting a bit more faith in bt... plus I'm hoping Miranda gets some recognition. At the end of the day, he didn't have to tweet about his great service did he, I was only joking about the name drop x

  • MichelleDaltry Michelle Daltry (@MichelleDaltry) reported from Birkenhead, England

    @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

  • steve_goulden Stephen Grumpy (@steve_goulden) reported from Garston, England

    Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI

  • Pedder_YT Craig Pedder (@Pedder_YT) reported from Sandymoor, England

    Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE

  • lisamarieb2010 Lisa Brown (@lisamarieb2010) reported from Runcorn, England

    @EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    Perfect storm of @bt_uk being down and @O2 4G being next to useless today..I’m not having a good day 😒

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?

  • redwitterer Jamie Dixon (@redwitterer) reported from Birkenhead, England

    @bt_uk I gave up after 30 minutes on hold today trying to make a change to a BT Sport subscription, which I can’t do online. You then ignored my DM. Please help me as I don’t have time to call you again.

  • 5napper Mark Clays (@5napper) reported from Northwich, England

    @bt_uk not happy that the engineer I booked today never turned up, could’ve been out on the bike, fuming 🤬🤬

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @bt_uk Did you not care to respond to the rest of the tweet? It referenced an extra service we bought and paid for that you’re yet to install.

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • lilliethomas_ Lillie Thomas (@lilliethomas_) reported

    @bt_uk NEVER use BT broadband. Ordered a new package and chose to swap from Sky to BT, so far we’ve been delayed 12 days and now they’re saying they don’t know when they can sort this. We are without any WiFi and my mum works from home and my brother is doing online A-levels. !!!

  • sylwester_jop Sylwester Jop (@sylwester_jop) reported

    @bt_uk No, that’s ok. I have a quite a good deal at the moment with Halo 1, but my download and upload speeds are below the minimum guaranteed of 53Mbps download and 17-18Mb. I have reported a fault with slow connection and it’s still in working progress..

  • beattheodds007 beattheodds007 (@beattheodds007) reported

    @BTCare why do all the links to chat online go to a page to bu something and not a Charley link at all and why as a new customer would I pay far less than en existing customer switching to the same service? Should you not be looking after your existing users ?

  • harwood_simon Simon Harwood (@harwood_simon) reported

    @bt_uk possibly the worst broadband connection ever, rural broadband via but is a joke.

  • JuFitJuJu Julian (@JuFitJuJu) reported

    So that’s another weekend without @BTCare sport in HD that I’m paying for....why can’t you folks just fix it? You’ll take the money soon enough

  • logsylou logsy. (@logsylou) reported

    @bt_uk I have been charged for a hotspot I can’t use. Can’t raise complaint because I don’t have an account. Live chat can’t refund me because I don’t have an account. Please help.

  • Keefyfromusk Keith Davies (@Keefyfromusk) reported

    @bt_uk spoke to Rachel Tierney on around 17th. December 2020, and she sorted out my complaint 95%, she asked me to contact you again on 1st. Feb. 2021, to revise my monthly payment. Can someone please contact me. Many thanks.

  • steeleyp_ PS (@steeleyp_) reported

    @efc1978 @btsport No, just BT Sport customers. If you get it from Virgin, you're technically considered a Virgin customer even though you're getting the BT channels in the top tier.

  • chloeleah_ chloe (@chloeleah_) reported

    @bt_uk you need to train your engineers how to speak to people. I’m so upset with the way he’s just spoken to me. All I asked was that the WiFi wouldn’t go down again because I’ve got two people here attempting to work from home!!!! 😡

  • ManVsTrain Man vs Train (@ManVsTrain) reported

    @ShepheardDavid @bt_uk @PilningStation I think the telecoms cable was routed via the now demolished footbridge and the power probably was beneath the platform and severed by an electrification mast installation. It's also likely the power came from a line side building that was demolished last year. So a few issues!