BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Helsby, England

The most recent BT (British Telecom) outage reports came from the following cities: Chester, Birkenhead, Liverpool, Warrington, Widnes, Frodsham, Northwich, Runcorn, Queensferry, and Winsford.

City	Problem Type	Report Time
Chester	Phone	2 days ago
Birkenhead	Phone	5 days ago
Liverpool	Internet	6 days ago
Warrington	TV	8 days ago
Liverpool	Total Blackout	13 days ago
Liverpool	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

• 
  Paul Smith 🦁 (@Smithy523) reported 19 seconds ago from Warrington, England

  @bt_uk Yes I could do with some help. I want the best WiFi possible and my download speeds are usually ~ 42Mbps but it’s my so who complains about his game freezing in his bedroom

• 
  Steve Mc (@LeedsViking) reported 6 minutes ago from Warrington, England

  @bt_uk Having an issue with Access Controls on my hub... always worked great to limit the kids gaming time, but suddenly the ‘off’ time is cutting off every wi-fi device in the house, not just the specified devices. Please can you help 🤞🏻

• 
  Kelly 🐧🤘 (@purplepenguin81) reported 16 minutes ago from Chester, England

  Never thought I would say this but the commentary on @primevideouk is so much better than @btsport and @SkySportsPL There has been no boring/biased/unfunny/hatred. Commentators genuinely enjoying watching football and saying what is happening. #LIVTOT #Refreshing

• 
  Matthew Burrow (@matt_burrow) reported 21 minutes ago from Frodsham, England

  @BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure

• 
  Teresa (@_ladyfairfax) reported 21 minutes ago from Tarvin, England

  @btbusinesscare never had such shocking service in all my life, after 2 hours on hold, 3 attempts with virtual assistant just missed a vital deadline !! #unprofessional

• 
  Rick Owen (@RickVNasties) reported 26 minutes ago from Liverpool, England

  @bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I can’t get through on the number provided. Is anyone there to help?!

• 
  Gary Lister (@gaz_lister) reported 27 minutes ago from Moulton, England

  @bt_uk I did contact SKY but they advised you would tell them the service was delayed. My wife and I are key workers working from home., set up WiFi hotspot but its draining data. Doesnt help the kids who are unable to use ps4, ipad etc when in lockdown. I have raised complaint on MYBT

• 
  Mike Kivi (@mikekivi) reported 30 minutes ago from Garston, England

  @bt_uk can you offer a better service for Broadband than Sky?

• 
  jo m b (@joanreece) reported 35 minutes ago from Liverpool, England

  Game is crap but cant even watch it now thanks to the **** @btsport its buffered no less than 50 times and now gone off completely!! £25 down the drain 😡😡😡😡

• 
  Gary Lister (@gaz_lister) reported 35 minutes ago from Moulton, England

  @bt_uk dreadful experience switching to BT Full Fibre. Couldnt fit as promised and despite being assured my existing service with SKY would continue, its gone and I'm without Internet for the foreseeable 😡😡

• 
  Dianne Coughlin (@ChickiD) reported 39 minutes ago from Birkenhead, England

  Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴

• 
  James Goggin (@tasted_flight) reported 49 minutes ago from Northwich, England

  @bt_uk looks like you’re forcing this customer to cancel & go elsewhere. Can’t order new fibre/phone package as option wanted is apparently only available to “new” customers. At least we know your views on existing customers

• 
  Niccy Rich 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇰🇳 (@NiccyRich) reported 52 minutes ago from Liverpool, England

  @btsport PSG 5 Basaksehir 1, and the highlights package is 124 seconds long? Really poor broadcasting from BT Sport, as usual

• 
  brewsterera (@AndrewScouse) reported 53 minutes ago from Roby, England

  Wtf going on with Darren fletchers voice on this commentary? #FULARS #Btsport

• 
  W (@tweetJumpy) reported 54 minutes ago from Birkenhead, England

  @Realaldo474 @Carra23 @btsport The reason that Liverpool’s away form doesn’t look as good is purely down to match fixing at Everton where a perfect goal was deliberately ruled off side and a penalty at Brighton which never was.

• 
  Steve Mc (@LeedsViking) reported 54 minutes ago from Warrington, England

  Hey @bt_uk ... if I use the app to try any work through a sound issue in my TV service, it hangs midway through a diagnostic check... if I try and use the ‘chat to us’ facility there’s no one available. Anyone would think you didn’t want to know, or help, with a customer issue?

• 
  This is me 🧶 (@Margymoo) reported 55 minutes ago from Birkenhead, England

  @bt_uk for the love of god, I’ve been trying to report a fault for days, I’m not paying for a service I don’t have

• 
  John McCormick (@JohnMc_91) reported 59 minutes ago from Widnes, England

  @SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds

• 
  BoundinForward (@BoundinForward) reported 59 minutes ago from Liverpool, England

  @btsport why don't you interview the referee and see what he has to say about the decision to give a penalty against Liverpool player Andy Robertson. Now that would be interesting, instead we get Jurgen ranting saying it was a terrible decision. Of course he will say that.

• 
  Martin Harkness (@Harkness7) reported 59 minutes ago from Runcorn, England

  @btbusinesscare any known issues in 01928 area?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bob (@23dmc23) reported 2 minutes ago

  @bt_uk Well, that was a waste of time. Exchanged DM's for a week, went round in circles, still no resolution. This advert is a blatant lie, BT does not care about elderly & vulnerable customers!

• 
  H (@xxxHJWxxx) reported 3 minutes ago

  @BTCare Where can I send my complaint for it to be dealt with before 2023 😒

• 
  Ben (@benwatson___1) reported 6 minutes ago

  @WDCamden @NewAgeBoxingUK @btsport How are u that stupid to understand boxing ain’t ever gonna be free and you’ll always have to pay extra to watch the biggest stars. Suck it up buttercup and get a paper round so u can afford it 👍🏻

• 
  The Coffee Lord (@Tyrinic) reported 6 minutes ago

  BT: The Ongoing Saga A brief recap - FTTP ordered 20th Sept, Install for 18th Oct, denied by flat roof, rebooked 19th Oct for correctly skilled engineer on 1st November. Cancelled on the 1st November by @WeAreOpenreach due to 'escalation issue' by @bt_uk, Rebooked for today. /1

• 
  Pierre Stapley (@PierreStapley) reported 9 minutes ago

  @bt_uk Every time there is a power cut in my area the internet goes down for THREE days. Why does it take so long to fix? I work freelance from home and lose money. This has happened 3 times this year!! Rural areas always go to the back of the list!

• 
  Prince Roy (@princeebwoi) reported 11 minutes ago

  @bt_uk ... different parts of the home. She then asked if my mobile phone network provider provides 5G and why I don't use that instead. I said that shouldn't matter whether or not I have 5G because I'm paying BT for home internet. She was not willing to help me at all... 3 of 3

• 
  Alan (@alrhodes2309) reported 12 minutes ago

  @bt_uk I am due to have fibre connected tomorrow but still keep getting adverts for me to upgrade. Problem is I want to recontact something else but can't until tomorrow's upgrade is done even though I ordered the broadband a month ago. The wait is not my fault

• 
  Prince Roy (@princeebwoi) reported 12 minutes ago

  @bt_uk I'm terribly disappointed and upset the way I have been treated today. There are many other providers who provide the same products as BT and a lot cheaper but I decided to stick with BT for the service and quick turn around for any issues.

• 
  Dani Mack (@danimackney1) reported 20 minutes ago

  @bt_uk Hello I work from home … I’ve been on the phone to an engineer all day ! Nothing has worked … I have the hybrid but nothing is working . Now they are saying the first appointment is Friday afternoon … this is unacceptable ? Please help

• 
  PJMosely (@PhillipJMosely) reported 22 minutes ago

  @HwatsonBT Please, help. Since 3 September BT cut me off bandwidth & Internet. A spurious request to take my number has ruined my service. I told your fraud team not to do it but you did anyhow. Since then I waited six weeks to get turned on. You cut me off 3 times since! @bt_uk