BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map Near Helsby, England
The most recent BT (British Telecom) outage reports came from the following cities: Warrington, Liverpool, Widnes, Birkenhead, Frodsham, Chester, Northwich, Runcorn, Queensferry, Winsford, and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington
|
TV | 1 day ago |
|
Liverpool
|
Total Blackout | 7 days ago |
|
Liverpool
|
Internet | 9 days ago |
|
Liverpool
|
Internet | 9 days ago |
|
Liverpool
|
Internet | 12 days ago |
|
Liverpool
|
Internet | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Alan JG Butterworth🇨🇰 (@AljButterworth) reported from Birkenhead, England@JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....
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Keith Jones (@Kjones1892) reported from Halewood, England@bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar
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John Charles (@Johncharlesart1) reported from Roby, EnglandAlmost impossible to watch @MTKGlobal on @YouTube with the absolute dog shit internet service that @bt_uk provide
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Sarah (@TeamSJDay) reported from Warrington, England@bt_uk There’s an open complaint now! Still no internet x
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Cashmere Sound (@keenan_v) reported from Chester, EnglandGet onto this @bt_uk you have cut out for me a total of 37 times in the space of 3 days I wouldn’t expect any provider to cut out that much in 10 years let alone 3 days Fibre optic... Embarrassing
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Phil Hamlett (@hamlett_phil) reported from Birkenhead, England@btsport HD channel on Sky Q not working but SD channel 867 is
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Sarah (@TeamSJDay) reported from Warrington, England@bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication
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JB - 🔴 (@AnfieldMan1996) reported from Liverpool, EnglandBy the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport
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Scott Davies (@FinNoggin) reported from Moston, England@bt_uk whys your bt openzone at dale barracks so terrible cant handle streaming a video without crashing why am i paying £17 a month for this
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Christina ⭐️⭐️⭐️⭐️⭐️⭐️ (@ChristinaaaLFC) reported from Liverpool, England@bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.
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Kenno1805 (@BraggKenny) reported from Sandycroft, Wales@AdamDandy @EE @bt_uk @ShitChester Our BT internet has been terrible for weeks. Might do the same.
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Jay B - 🔴 (@AnfieldMan1996) reported from Liverpool, EnglandHi, @bt_uk Please reply to my DM as I wish to cancel my BT Sport subscription. Thanks
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Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England@bt_uk I just want to talk to an advisor as once again my home isn’t working, all you get is press 1 because we aren’t interested. I just want a human being! This is the same problem that I keep having
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Chris Peach (@peachy_80) reported from Winsford, England@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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andrew moss (@andrewmoss76) reported from Liverpool, England@virginmedia btsport 2 no signal missing the match here get it sorted
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Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England@bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible
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Ed Manning (@Ed_Manning) reported from Birkenhead, EnglandAs for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END
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Darren Thomas (@DagsJT) reported from Warrington, England@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...
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Lisa Jones (@ljones1986) reported from Ellesmere Port, England@bt_uk Is the worst Customer Service ever!
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In Motion (Medical) Clinics (@InMotionClinics) reported from Chester, England@bt_uk @MoneyTelegraph BT business has been constantly overbilling us and hasn’t respond to online complaint (BT acknowledgement reference number 190906-001927) on our account GP00070063
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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David Guy (@guido342) reported@bt_uk @carolinegibb Same problem since your 'update' earlier on BT TV Box PRO.
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Andyandyandy (@andyaaa09) reported@bt_uk what is going on with the bt tv pro box. I followed all your “instructions” it’s worse than it was before. Please sort it! Your failing to provide a service I pay for so you better not charge me until it’s sorted
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Dan Rear (@DanRear1984) reported@bt_uk I’ve already tried that. None of my subscription channels are working. I received a text this morning to say there maybe issues with my tv but surely they should be resolved now?
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✯ Natalie ✯ (@NatTheNocturnal) reportedYou know they say bad things come in threes.. well, I had my three so no more please!! • No hot water since Monday morning • No heating since Monday morning • My Wi-Fi has gone down Thankfully @bt_uk are on it & luckily I have a mini hub already that they’ve switched on
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David Guy (@guido342) reported@mikeburnieactor @bt_uk Me too, their update sent earlier is a cockupdate. Tried to fix one recording problem and created s worse one. I reported it 'reboot the hub' stock answer. BS
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✯ Natalie ✯ (@NatTheNocturnal) reportedAh great.. now my bt Wi-Fi isn’t working!! This has just been a **** day! The @bt_uk hub is solid orange. I’ve switched off and on, that didn’t help. What do I do @BTCare
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TheGingerGringa (@TheGingerGringa) reported@bt_uk, Why are none of my channels working? I've run your diagnostic fix, by texting you, and it has made it worse. At least I got the channels before, just with poor signal.
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Nickii sultan (@nickii5979) reported@bt_uk service has been down for hours now and yet noone to be able to speak to to get sorted
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Kai_Furr (@Kai_Furr) reported@bt_uk is there's a reason I get a letter saying that my monthly bill is going up today, but when I'm trying to chill and twitch stream my Internet service has disconnected three times in the last 20 minutes?
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George and Karen Bowles (@BowlesAnd) reported@bt_uk Joke! No call today either. Just an email telling us you have closed our complaint, and that you are please to have helped! This company is ridiculous.