BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Northwich, Liverpool, Runcorn, Queensferry, Warrington, Winsford, Prenton, Chester, Birkenhead and Bromborough.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Phone | |
| Liverpool |
Internet | |
| Runcorn |
Internet | |
| Queensferry |
Internet | |
| Warrington |
Internet | |
| Warrington |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Steve Mc
(@LeedsViking) reported
from
Warrington, England
Hey @bt_uk ... if I use the app to try any work through a sound issue in my TV service, it hangs midway through a diagnostic check... if I try and use the ‘chat to us’ facility there’s no one available. Anyone would think you didn’t want to know, or help, with a customer issue?
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Teresa
(@_ladyfairfax) reported
from
Tarvin, England
@btbusinesscare never had such shocking service in all my life, after 2 hours on hold, 3 attempts with virtual assistant just missed a vital deadline !! #unprofessional
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Gary Lister
(@gaz_lister) reported
from
Moulton, England
@bt_uk I did contact SKY but they advised you would tell them the service was delayed. My wife and I are key workers working from home., set up WiFi hotspot but its draining data. Doesnt help the kids who are unable to use ps4, ipad etc when in lockdown. I have raised complaint on MYBT
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Niccy Rich 🏴🇰🇳
(@NiccyRich) reported
from
Liverpool, England
@btsport PSG 5 Basaksehir 1, and the highlights package is 124 seconds long? Really poor broadcasting from BT Sport, as usual
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John McCormick
(@JohnMc_91) reported
from
Widnes, England
@SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds
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James Goggin
(@tasted_flight) reported
from
Northwich, England
@bt_uk looks like you’re forcing this customer to cancel & go elsewhere. Can’t order new fibre/phone package as option wanted is apparently only available to “new” customers. At least we know your views on existing customers
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Kelly 🐧🤘
(@purplepenguin81) reported
from
Chester, England
Never thought I would say this but the commentary on @primevideouk is so much better than @btsport and @SkySportsPL There has been no boring/biased/unfunny/hatred. Commentators genuinely enjoying watching football and saying what is happening. #LIVTOT #Refreshing
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jo m b
(@joanreece) reported
from
Liverpool, England
Game is crap but cant even watch it now thanks to the **** @btsport its buffered no less than 50 times and now gone off completely!! £25 down the drain 😡😡😡😡
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Jesus Pablo
(@amijesuspablo) reported
from
Liverpool, England
@bt_uk This is poor customer service. I’ve provided the address etc. in a DM for fault and you’re just replying to the timeline. Or tell me if there is an issue in the area of L15 (Liverpool) if you can’t be bothered to read my DM.
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W
(@tweetJumpy) reported
from
Birkenhead, England
@Realaldo474 @Carra23 @btsport The reason that Liverpool’s away form doesn’t look as good is purely down to match fixing at Everton where a perfect goal was deliberately ruled off side and a penalty at Brighton which never was.
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Dianne Coughlin
(@ChickiD) reported
from
Birkenhead, England
Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴
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Steve Mc
(@LeedsViking) reported
from
Warrington, England
@bt_uk Having an issue with Access Controls on my hub... always worked great to limit the kids gaming time, but suddenly the ‘off’ time is cutting off every wi-fi device in the house, not just the specified devices. Please can you help 🤞🏻
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Trevor P Malco
(@trevor_p_malco) reported
from
Wallasey, England
Steve McManaman is truly awful #btsport
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Paul Smith 🦁
(@Smithy523) reported
from
Warrington, England
@bt_uk Yes I could do with some help. I want the best WiFi possible and my download speeds are usually ~ 42Mbps but it’s my so who complains about his game freezing in his bedroom
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BoundinForward
(@BoundinForward) reported
from
Liverpool, England
@btsport why don't you interview the referee and see what he has to say about the decision to give a penalty against Liverpool player Andy Robertson. Now that would be interesting, instead we get Jurgen ranting saying it was a terrible decision. Of course he will say that.
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Martin Harkness
(@Harkness7) reported
from
Runcorn, England
@btbusinesscare any known issues in 01928 area?
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Matthew Burrow
(@matt_burrow) reported
from
Frodsham, England
@BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure
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Mike Kivi
(@mikekivi) reported
from
Garston, England
@bt_uk can you offer a better service for Broadband than Sky?
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@bt_uk for the love of god, I’ve been trying to report a fault for days, I’m not paying for a service I don’t have
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Gary Lister
(@gaz_lister) reported
from
Moulton, England
@bt_uk dreadful experience switching to BT Full Fibre. Couldnt fit as promised and despite being assured my existing service with SKY would continue, its gone and I'm without Internet for the foreseeable 😡😡
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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NitrogenServices
(@NitrogenService) reported
@btbusinesscare good morning, we’ve had no office telephone since Friday cannot receive or make calls, I cannot log it online as the message on the 0800 number suggests, can anyone help? Thanks
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CarrieMo
(@CarrieMoUK) reported
@btbusinesscare Thank you. Been waiting for a reply on that for 45 mins now. Seems BT Customer service isn't the best...
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Paul Owen
(@Paul_Owen_CRM) reported
@btbusinesscare @BTBusinessCare Absolutely unacceptable service. I’ve been offline since Thursday despite being promised reconnection within 4 hours. As a long-standing BT Business customer, this level of disruption and broken promises is beyond disappointing. #BTBusiness #CustomerService
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CarrieMo
(@CarrieMoUK) reported
@btbusinesscare Hi there, trying to contact BT to report a fibre line down for our company. Impossible to reach you by phone. Can you help?
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Davie Donald
(@ddonald30) reported
@btbusinesscare 🤬Yet again broadband down in a business that is reliant on it for bookings and payments. 6 months we’ve had a case number to sort an issue and they keep cutting us off, 1 department has no clue what other is doing, it’s a disconnected organisation. We’ve spent hours on the phone
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Paul Owen
(@Paul_Owen_CRM) reported
@btbusinesscare @BTBusinessCare Absolutely unacceptable service. I’ve been offline since Thursday despite being promised reconnection within 4 hours. As a long-standing BT Business customer, this level of disruption and broken promises is beyond disappointing. #BTBusiness #CustomerService
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Brian
(@BrianDRobertson) reported
@BTCare Full fibre upgrade not happening today since BT claim order never reached Openreach even though I have visit references for the engineer coming this pm. Utter shambles. I had to be on a call for 20 mins to find this out. How hard can it be? 😡
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Kyle Raven
(@KyleJamesRaven) reported
@BTBusiness @btbusinesscare you should be ashamed of yourselves! A further compliant raised and I can bet my bottom dollar that nothing will be done! Shocking company who do not support their business customers!! The worst customer care and experience I have ever experienced !!!
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Mark Dorward
(@b45her71) reported
@BTCare is the #broadband service in the DD2 postcode area experiencing any issues?
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George Browning
(@GeorgeBrowning) reported
@bt_uk Why is the only way I can cancel a TV contract with you as my broadband provider to sit on the phone for over an hour while being charged per minute for the privilege? But you’ll let me upgrade online immediately? No chat, no email… @btsport #mobile