BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 01/12/2026 09:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Birkenhead, Runcorn, Warrington, Chester, Bromborough, Neston, Northwich and Wallasey.

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City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomBirkenhead Internet
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomLiverpool TV
United KingdomWarrington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @bt_uk My girl has had the text but still not working ?

  • KChampaneria1 K Champaneria (@KChampaneria1) reported from Rossett, Wales

    @VancityReynolds @Vanarama @btsport Broadcasting at 3.00 p.m historically never allowed to protect live attendances. Just because that was always the way however does not mean it cannot be reviewed.

  • GMcC74 Ged McCann (@GMcC74) reported from Widnes, England

    @btsport WTF is steve mcmanaman smoking!!! Drugs test at halftime!!! Chatting absolute shite the lad

  • RobFoy9 Bob Foy (@RobFoy9) reported from Liverpool, England

    Genuinely poor @btsport

  • SMA_FN_ SMA (@SMA_FN_) reported from Huntington, England

    Nice one @btsport no signal for the Liverpool match

  • CLETUSVANDAM12 James Crossley (@CLETUSVANDAM12) reported from Shotton, Wales

    @bt_uk How in gods name do I cancel the sports Pass?. I only wanted it for 1 month. Yet I've been charged another 25 pound ?? !!

  • chriscol6765 Chris (@chriscol6765) reported from Garston, England

    @bt_uk bloody joke this company. You say you can cancel a package and go back to what I had. Now your saying you can't do it!!!!!!

  • redams66 Alridge Prior (@redams66) reported from Liverpool, England

    @DalaiPalmerMCR @btsport That’s true but I guess you can’t make a stupid person intelligent in such a short space of time. Enjoy being on the bandwagon again this season! Cya 👍🏻

  • Rockraj31 Reg white (@Rockraj31) reported from Birkenhead, England

    @bt_uk are their still issues in Twickenham drive leasowe Merseyside ch46 been no Internet since yesterday @4pm

  • melonforecstasy John Slater (@melonforecstasy) reported from Liverpool, England

    @bt_uk I live in Liverpool and broadband not working. Is there an outage problem?

  • CJW1986 💫Carla 💫 (@CJW1986) reported from Northwich, England

    @bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....(2/2)

  • CJW1986 💫Carla 💫 (@CJW1986) reported from Northwich, England

    @bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....

  • jvblueboy John Vanderwerff+ (@jvblueboy) reported from Birkenhead, England

    @bt_uk wouldn't give me their special offer open to new broadband customers. Loyalty counts for nothing. So am off to @VodafoneUK to take them up on their discounted offer. When will these companies ever learn to treat all customers the same?

  • LizWoodbridge Liz (@LizWoodbridge) reported from Chester, England

    @bt_uk It was a second no show from the home tech expert to assess my elderly Mum’s needs. We’ve given up…I took Friday off to be there and no show today either. Disappointing service, I’m afraid.

  • Miss_Boxy Rebecca 💙 (@Miss_Boxy) reported from Chester, England

    @bt_uk we’ve been without internet for the past month due to port damage/ network outage. Despite numerous escalation calls via Sky, we are still waiting for a specialist engineer to sort the issue and no further updates. Can this be flagged ASAP?

  • chriscol6765 Chris (@chriscol6765) reported from Garston, England

    @bt_uk having so much trouble with this company it's ridiculous. Get people to work for you who understand what I am saying!!!!!!!

  • Crosby71 Lee 🖤💛 (@Crosby71) reported from Liverpool, England

    I know Delph was given MOTM by @btsport but I can't get away from the fact Iwobi was immense out there today, ran everywhere and never stopped from minute one

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • DebMacc deborah (@DebMacc) reported from Prescot, England

    @ladylittler @bt_uk Have you got phone signal? X

  • tboothy Thomas Booth (@tboothy) reported from Liverpool, England

    @davieslfc I noticed he was overly critical yesterday. He was criticising someone for taking a poor corner, like he never took a bad corner in his career. He was a pretty good player in his time but not without fault... #LIVVIL #btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • richardbaxter richB 🇺🇦 // 🇪🇺 (@richardbaxter) reported

    @bt_uk morning! Spent a good 40 minutes on mute with a tech advisor yesterday evening, I think he left me on mute and forgot I was there! I can see how that might happen, it was a boring tech call about my upload bandwidth. I need 25mb/s, can you help?

  • DaddyDeYeeto Whyyyyyyyyyyy (@DaddyDeYeeto) reported

    @BTCare Hi, I’m trying to contact someone about ending my contract early and paying off my bill in instalments but I can’t get through on the phone. Help pls?

  • markvoiceuk Is it me? (@markvoiceuk) reported

    @bt_uk This is a COMPLAINT: my daughter has BT SIM and wants to move to O2. She cant request a PAC by text as the sim is in my family plan. The page on MyBT to request her pac is not working. Your phone lines are closed. Even your complaints webpage is not working. Arghh! @Ofcom

  • CAPaulc089 Paul (@CAPaulc089) reported

    @btsport never watching football on your channel again. BT SPORT 4 for me is a ******* joke for interference. Not the first time either. Only channel on my virgin box that does it.

  • moic Moira (@moic) reported

    So @BTCare Wi-Fi disconnect every 5 mins since approx midday yest. Purple flashing (Halo 3) suggests hardware connectivity issues, which I’ve checked indoors; cables, sockets, etc. So what next, cause in the event log I wouldn’t know my WANs from my LANs or anything in between 😬

  • YorkshireRuss25 Yorkshire Russ 25 (@YorkshireRuss25) reported

    @bt_uk hi I've just cancelled my TV subscription, I recently paid my bill which I believe covered NOWTV up to 4/10 on my bt bill, but my service has been cut? Any ideas?

  • stobbz134 Stobbz (@stobbz134) reported

    @bt_uk pay a load of money a month and get the worst internet known to man…

  • MShep1995 Mark Shep (@MShep1995) reported

    The commentary on @btsport is terrible mind

  • joondan Yousuf Joondan (@joondan) reported

    @bt_uk I signed up and paid for BTWi-fi for five days last night, my devices say connected but ‘no internet’. Please help!

  • ritual_6 X = X (@ritual_6) reported

    Just because I like football, it doesn't mean I'm interested in watching 2 lunks beating the crap out of each other. Stop advertising boxing during matches. #BTSport