BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 07: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent BT (British Telecom) outage reports came from the following cities: Warrington, Chester, Liverpool, Bromborough, Runcorn, Neston, Northwich, Wallasey and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Chester |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Bromborough |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
@bt_uk It has not resolved for months after promises recorded on tape your side ian. Once my contract is up i will never use bt again over this. I will seek help elsewhere. Nothing personal towards you pal. Just your company and lies aswell as making me now miss payments elsewhere. Ste
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Ross is TheGuyWhoSaw
(@theguywhosaw1) reported
from
Kelsall, England
Hi @bt_uk, I logged a complaint several days ago and we've heard nothing. Please can you give me an update?
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Paul Simpson
(@psimpson13) reported
from
Northwich, England
Call @bt_uk to discuss my current package, when I informed the call handler I was looking to reduce my costs he couldn’t hang up quick enough. Nice one, #customerloyalty bottom of the agenda I guess!
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Tony Hall-Turner
(@TonyHT) reported
from
Bold Heath, England
@msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.
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lozza
(@othemightyi) reported
from
Liverpool, England
@bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.
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Craig Pedder
(@Pedder_YT) reported
from
Sandymoor, England
Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
**** @bt_uk off people. Rob you blind.
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Stephen Grumpy
(@steve_goulden) reported
from
Garston, England
Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI
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Kevin Main
(@KevMain) reported
from
Northwich, England
@BTCare hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?
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BeerGuzzler
(@BeerGuzzler1878) reported
from
Liverpool, England
@gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****
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Tony Hall-Turner
(@TonyHT) reported
from
Bold Heath, England
@bt_uk Did you not care to respond to the rest of the tweet? It referenced an extra service we bought and paid for that you’re yet to install.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.
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Ross is TheGuyWhoSaw
(@theguywhosaw1) reported
from
Tarvin, England
@bt_uk I have been informed your routers physically are NOT able to process speeds over 300MB yet you are selling that service to your customers. Open Reach also informed me of that fact which I find disgusting mis-selling
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.
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F.W. Woolworth
(@moshirisboys) reported
from
Liverpool, England
@mrjakehumphrey @btsport Never watched before,and not starting now.
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Keith Jones
(@Kjones1892) reported
from
Halewood, England
@btsportfootball @btsport must admit, the crowd noise does help. Wasn’t keen on the idea but it’s sounds good. You forget after a while there aren’t actually any fans there.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ProMaxGaming🌐
(@BwsOrangeWeevil) reported
@liammhornerr @bt_uk Damn it’s hella frustrating as I got a ps5 and it keeps kicking me out of my games. Do let me know if yours gets fixed
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Joshua Okot
(@GuildedCrew) reported
@NintendoUK PLS FIX WITH @bt_uk my sis nintendo switch is frozen because of bt trash internet
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Will
(@Willtheman15) reported
@BwsOrangeWeevil @bt_uk Today has been so damn weird, Ive double checked every device connected nothings overtly downloading anything. its entirely on BTs end.
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BT Business Care
(@btbusinesscare) reported
@leafminerman As this is not a BT Business account I'm unable to support you on this channel, please reach out to BT residential directly at @BT on the Facebook, or @BT_UK on Twitter. Allan C
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JorG 🏳️🌈🎭🏳️🌈
(@spanishgeo) reported
@bt_uk I was just trying to watch the football. It’s the only reason i’m paying £29.99, but this service is far from acceptable. And it’s not the first time
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Diana J Williams
(@dianajwilliams) reported
@btsport Please fix your terrible app. #ManCity v BMunich ruined by 12+ buffering probs. Have 80mb bb speed & no probs with any other apps or sport. Please sort LG tv issue - long overdue - as whether casting, steaming via Apple/other platforms. #btsport app perf is DREADFUL.
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Courtney
(@Nugget_Courtney) reported
@bt_uk Yes but I'm waiting for an openreach engineer to call as they said they can't do anything to help with no internet
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Ed Harris
(@ed209v10) reported
@bt_uk just realising house stupid bt is that messed with my line and i have to have an engineer come out, they changed my appointment for one day earlier, now that's messed with the engineer who comes out who needs the right equipment, the company is so disjointed is a joke
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KAIZURE_
(@KAIZURE_) reported
If @bt_uk offer you the 4G back up (which is now also failing) DO NOT TAKE IT. It's just another way they can palm shoddy service off and claim they aren't breaching your contract even if your WiFi is down for weeks because I'm totally paying £60 A MONTH for 4G connection
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John Windmill
(@jwindmill) reported
@btsport your streaming ‘service’ is a joke. It never, ever works on my TV for the Champions League games. £30 per month for this crap is laughable.