BT (British Telecom)

BT (British Telecom) Outage Report in Helsby, Cheshire West and Chester, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Helsby, Cheshire West and Chester, England 02/21/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Phone (6%)

    Phone (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Northwich, Runcorn, Queensferry, Warrington, Winsford, Prenton, Chester and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomNorthwich Phone
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomQueensferry Internet
United KingdomWarrington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • 5napper Mark Clays (@5napper) reported from Northwich, England

    @bt_uk not happy that the engineer I booked today never turned up, could’ve been out on the bike, fuming 🤬🤬

  • Garycpos Gary CPOS (@Garycpos) reported from Liverpool, England

    @bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

  • theguywhosaw1 Ross is TheGuyWhoSaw (@theguywhosaw1) reported from Tarvin, England

    @bt_uk I have been informed your routers physically are NOT able to process speeds over 300MB yet you are selling that service to your customers. Open Reach also informed me of that fact which I find disgusting mis-selling

  • steve_goulden Stephen Grumpy (@steve_goulden) reported from Garston, England

    Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI

  • Pedder_YT Craig Pedder (@Pedder_YT) reported from Sandymoor, England

    Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    @BTCare hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @bt_uk Did you not care to respond to the rest of the tweet? It referenced an extra service we bought and paid for that you’re yet to install.

  • Gfunk_in3D Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

  • MichelleDaltry Michelle Daltry (@MichelleDaltry) reported from Birkenhead, England

    @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel

  • psimpson13 Paul Simpson (@psimpson13) reported from Northwich, England

    Call @bt_uk to discuss my current package, when I informed the call handler I was looking to reduce my costs he couldn’t hang up quick enough. Nice one, #customerloyalty bottom of the agenda I guess!

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    @bt_uk hi, are you aware of internet issues in CW8 area? Our whole estate is down after last nights storm but status tracker says everything is OK

  • redwitterer Jamie Dixon (@redwitterer) reported from Birkenhead, England

    @bt_uk I gave up after 30 minutes on hold today trying to make a change to a BT Sport subscription, which I can’t do online. You then ignored my DM. Please help me as I don’t have time to call you again.

  • theguywhosaw1 Ross is TheGuyWhoSaw (@theguywhosaw1) reported from Kelsall, England

    Hi @bt_uk, I logged a complaint several days ago and we've heard nothing. Please can you give me an update?

  • SharonFisher6 Sharon Fisher (@SharonFisher6) reported from Birkenhead, England

    @Lemonhunny @Schofe @bt_uk I'm putting a bit more faith in bt... plus I'm hoping Miranda gets some recognition. At the end of the day, he didn't have to tweet about his great service did he, I was only joking about the name drop x

  • parkerface1960 Martin 🐝 🏆🏆🏆🏆 (@parkerface1960) reported from Winsford, England

    Angelinho??? WTF @btsport he’s Spanish not Brazilian. #amateurs

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.

  • lisamarieb2010 Lisa Brown (@lisamarieb2010) reported from Runcorn, England

    @EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?

  • KevMain Kevin Main (@KevMain) reported from Northwich, England

    Perfect storm of @bt_uk being down and @O2 4G being next to useless today..I’m not having a good day 😒

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • plod1956 Keith Farrow (@plod1956) reported

    @sacosw @paullewismoney @bt_uk One answer to lack of mobile coverage at your home is to use a network that has Wi-Fi calling. Not going to solve all problems, but will help a lot.

  • jayesstoo JayEss2 (@jayesstoo) reported

    @sacosw @paullewismoney @bt_uk Ditto although since changing from BT mobile to Vodafone, I now get a signal! Although could be a problem when upgrade to 5G as I can't afford a new compatible mobile handset. And have to pay surcharge on broadband for being in a non urban area so limited choice & higher price.

  • sarahhorn92 Sarah Horn (@sarahhorn92) reported

    @bt_uk Hello! Set up a new broadband account this week. Internet should be set up by 23:59 last night but it’s still not coming on. Can you help?

  • _RyBrown Ryan Brown (@_RyBrown) reported

    @daveazzopardi @bt_uk Had the same all week, upgraded to FTTP with 900 down and I've had nothing but trouble with it

  • AgricSimon Simon Wearmouth (@AgricSimon) reported

    @bt_uk have had multiple updates as well as promises of engineers visits BT have been told multiple times that the reason for the outage is the tree down the road that fell on the line. Tree has been cleared up for a fortnight or more. Operatives now trying to blame household faults!

  • bella_caridade Bella Caridade-Ferreira (@bella_caridade) reported

    @bt_uk Gosh, are you saying that your systems are so bad you can't search for a surname? That's dreadful system design right there.

  • EdCStevenson Ed (@EdCStevenson) reported

    Is @bt_uk having an outage? Struggling for connection at home.

  • TheGingerGuy22 The Ginger Guy (@TheGingerGuy22) reported

    @bt_uk I have also had 2 dates given to me 1 is today the issue will be sorted or by 14th so which one is it, and will the lack of service be relevant to what I'm due to pay in the coming weeks for a rising service charge I currently can't use.

  • paullewismoney Paul Lewis (@paullewismoney) reported

    Today, @bt_uk tells me, I now have Digital Voice. I never use the landline phone so the fact it has been degraded and won't work in a power cut does not worry me. But I still pay for it and have a number which I never use. On 1 April my bill will rise by 9.3%. BT - more for less.

  • TheGingerGuy22 The Ginger Guy (@TheGingerGuy22) reported

    @bt_uk I'm trying to track a fault and to my understanding 2 are on my account, 1 stating slow connection (not correct as there is no connection) 2 no land line calls available ( I don't have a landline phone) I'm now on day 4 without connection to broadband services