BT (British Telecom) Outage Report in Pentre, Rhondda Cynon Taf, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pentre, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pentre and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (7%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Pentre, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Merthyr Tydfil, Cardiff, Pontyclun, Bridgend, Pontypridd, Caerphilly, Ferndale, Bargoed, Maesteg, Treharris, Tredegar, Mountain Ash and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Merthyr Tydfil |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Pontyclun |
Internet | |
| Bridgend |
Internet | |
| Pontypridd |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Pentre, Wales
Latest outage, problems and issue reports in Pentre and nearby locations:
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Paul Owen
(@Paulowen300Paul) reported
from
Cwmafan, Wales
@btsport BT Sport tonight absolutely biased towards Burnley! Jake! ROBBIE Sav, and commentator on the game were all Burnley biased! How can you not call Stuart Appwell out for his poor decisions against Man Utd in the LAST TWO GAMEs. I call on the FA to hold Appwell to account!
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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DUCK MAGAZINE
(@DUCKmagstoke) reported
@DannyMeaney5 @btsport @virginmedia No it's OK here for a change. Internet is as crap as ever
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Aaron Crocker
(@acrocker90) reported
Poor from @bt_uk today. Had a engineer booked to come round between 10-12, day off work for it & a no show from them! 🤬
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Jonny
(@JonnyCoughlan1) reported
@bt_uk After providing 5 dates in which this would be fixed do you not think you need to take a different approach that just updating things? The service is a joke. You provide no proactive updates at all.
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paul m
(@paulmall21) reported
@bt_uk could someone check my broadband please, running slow this eve
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Jonny
(@JonnyCoughlan1) reported
@bt_uk I've been without broadband since 29th Aug. I've had 5 different dates from BT when you are going to do the civil work, the last of which was today. 5times you've failed to fix my broadband. Exec cust service says you are doing all you can. Why have l been lied to 5 times
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_jess_.e
(@Julie66161579) reported
@bt_uk All i get is message from "trevor" saying same thing, they have done all that was requested,and it's still not working. Why are you wasting our time? Incompetent service received do you not know how to fix problem??
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Skindo
(@dannybhoyski) reported
@btsportfootball @btsport Shame I still can't sign up to get monthly pass after trying for the last month and your website not working. That's another customer you've lost, I won't be bothering now.
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Mairi Davies
(@MairiDavies) reported
@bt_uk I'm a new customer and shocking service so far - 11 days without Broadband, 4 call-backs promised and never delivered. 2 engineer appointments booked and never showed. Hours on hold to get through to BT and no answers - what's going on?
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Brent Hood
(@brenthoodmusic) reported
@Saz_Logue @bt_uk I have seen a delivery from BT shrink wrapped in same package delivered by courier - containing Smart Hub 2 & BT Pro box (x2) on a few occasions. I asked customer how come they have two Pro Boxes. Their usual reply was because they asked for two.
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Vincent Bryson
(@vincentbryson) reported
@EE - been trying to get the @btsport Large Screen add-on for over 2 weeks now - absolutely impossible to get through automated lines. C’mon, fitba is on tonight… any chance of some help (and please don’t say the answer is “Text SPORT to 150” - it isn’t…)