Hyperoptic

Hyperoptic Outage Report in Brockley, Greater London, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Brockley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brockley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Brockley, Greater London, England 12/10/2024 21:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (%)

    TV (%)

Live Outage Map Near Brockley, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: Tower Hamlets, East Ham, Croydon, London, Holborn, Hackney, Ealing, Ilford, Islington, City of Westminster, Southwark, Paddington, Tottenham, Harringay and Wood Green.

Loading map, please wait...
City Problem Type Report Time
United KingdomTower Hamlets Internet
United KingdomEast Ham Internet
United KingdomCroydon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomHolborn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Brockley, England

Latest outage, problems and issue reports in Brockley and nearby locations:

  • SpeakerWarren Warren King (@SpeakerWarren) reported from Stratford, England

    Will never use @Hyperoptic again

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

  • erossiniuk Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • dannylavelle_ HolyPanda (@dannylavelle_) reported

    @Hyperoptic service is down in Manchester. Please can you sort ASAP.

  • tommo_68 Paul Thompson (@tommo_68) reported

    @afrocsgo @HyperopticCS @Hyperoptic Only getting 28.85mbps upload. Why am I paying for this as promised a better service

  • alicetang Alice (@alicetang) reported

    @HyperopticCS @Hyperoptic Just feel totally let down - getting a response from your company takes days. I attended an online funeral on 6th so the timing of the service fault was awful. Really didn't need to be let down so badly right now. Fed up with your company's slow response - now planning to leave.

  • Lazloz414 Lazloz (@Lazloz414) reported

    Anyone got recommendations on internet providers? So far the take away is Virgin can be okay depending on your area. Lots of support for EE. And people saying anything less than hyperoptic is unacceptable. I assume this is for those that run multiple private Runescape servers?

  • Dafydd_62 Dafydd 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪=🇪🇺 🛸 (@Dafydd_62) reported

    @Hyperoptic Must admit, your service for over a year has never failed. 👍

  • ollie299792458 Oliver Black (@ollie299792458) reported

    @TalkTalk You seem to be under the impression that only you customers can call out your bad behaviour and hypocrisy. I'm with @ThreeUK & @Hyperoptic , neither have tried to shaft anyone on a fixed term contract.

  • goyalam AG (@goyalam) reported

    @Hyperoptic Nothing reliable about broadband from Hyperoptic any more. It used to be a decent service but as an existing customer for the last month I am stuck with intermittent broadband service and none at Hyperoptic customer service even care to pick the phone so I can’t even cancel.

  • NetherSchot NetherSchot (@NetherSchot) reported

    @BobKindred @TinpotJ That's not how they put broadband (optic fibre) in. They would be micro-trenching that, which doesn't break paving (might cut through sections though obviously). Just ask CityFibre, HyperOptic or others. What you see here is car damage.

  • neilcow Neil Cowan (@neilcow) reported

    @Hyperoptic You installed internet at Battersea Reach, Wandsworth, today and left a mess. Rubbish left on the carpet and the hallway ceiling tiles not reinstalled properly. When will you be returning to fix this? (Copied to Concierge Management and maintenance.)

  • FOSHgardens Stamford Hill Estate (@FOSHgardens) reported from Everdon, England

    These issues are now nearing resolution. We anticipate that, barring any further technical issues, Hyperoptic will switch the service on by week ending 16 April 2021” 2/2