Hyperoptic outages and service status in Thornton Heath, England
Some problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received May 19, 2:44 PM GMT+1.
- Internet (63%)
- E-mail (13%)
- Total Blackout (13%)
- Wi-fi (13%)
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Hyperoptic
Hyperoptic is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, Croydon, and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 2 days ago |
|
Croydon
|
Total Blackout | 2 days ago |
|
Croydon
|
12 days ago | |
|
Southwark
|
Wi-fi | 13 days ago |
|
Southwark
|
Internet | 14 days ago |
|
City of Westminster
|
Internet | 19 days ago |
Nearby cities with recent reports
Community Discussion
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Hyperoptic Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Dania (@dan_soe) reported from Worcester Park, EnglandHello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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T (@t0pe_t) reportedHyperoptic smh Fix up
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Katherine Lovell (@katherinelovell) reported@Hyperoptic why is my WiFi not working 2 days in a row?!
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Flowerbomb212 (@Flowerbomb212) reported@Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.
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Di Kong (@dikong87) reported@Hyperoptic my internet is down. I’m in SE3 area in London.
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Rafael Lino (@maidaomd) reported@theashrb But hyperoptic is utterly unreliable, I live just about a mile away from their headquarters in Hammersmith, and have monthly outage that can last up to 5 days.
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πι (@TheThreepoint14) reported@Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable
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Marcelo Hidalgo (@mhmnat1) reported@AgentTm13774 I can’t send you a dm. I don’t find your name. I received the router but don’t have internet and nobody came as offered to setup the connection! I had Hyperoptic but now it’s disconnected too. So I don’t have nothing!! Please help me fix this issue urgently!
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Skeen (@Softs0ff) reported@Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!
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ZoTacStreams (@TheRealZotac) reported@theashrb I have toob for £25 for the last 4 odd years lmao its 900up and 900down but i get 1,000 up and down normally lmao, starlink and hyperoptic are total rip offs
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Carl Barney Hirschson (@Barney246) reportedIf you are ever considering @Hyperoptic as your ISP, reconsider immediately. I signed up a month ago, my line drops 3-4 times a week and I have collectively spent 5-10 hours trying to connect and troubleshoot with their support team. Status today: no internet again.