Hyperoptic outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Hyperoptic outage reports came from the following cities: City of Westminster, Southwark, Croydon, and Bromley.

City	Problem Type	Report Time
City of Westminster	Wi-fi	5 days ago
Southwark	Internet	6 days ago
Southwark	Internet	9 days ago
Croydon	Wi-fi	20 days ago
Croydon	Internet	24 days ago
Southwark	Internet	25 days ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Alex (@AlexRM) reported 3 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  • C A S P A R • (@caspararemi) reported 8 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Henry (@erossiniuk) reported 37 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 39 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  Henry (@erossiniuk) reported 40 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Dania (@dan_soe) reported 44 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 44 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Henry (@erossiniuk) reported 51 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EternalJay (@TheEternalJay) reported 6 minutes ago

  @TomPickering @EKOcasts @Hyperoptic Virgin Media died on me less than an hour before a broadcast...twice. Forced me to move my entire setup to a different house just so I didn't flake on my commitments. Switched to a different provider immediately after the 2nd incident. Never looked back since.

• 
  Tom Thornhill (@TomThornhill_2) reported 7 minutes ago

  @FourthStreetDan @Hyperoptic Interesting. The light on my router went green and sure enough the Internet is back up if I switch back from mobile tethering to my usual Wifi. I'm at two hours three minutes on hold but I'm at position three and it seems to be going down.

• 
  Janaka Abeywardhana (@janaka_a) reported 8 minutes ago

  @notiyda @BeCoolBlinkie @theo Depends on the UK ISP. If all you can get is the likes of BT or Sky or Virgin then guess that's true. Hyperoptic do static for an extra charge. But you cannot get a block of 8. Also support is consumer. Custom router with port settings their end and troubleshoot is a **** show.

• 
  Uppili Ventures (@uppiliventures) reported 8 minutes ago

  @Hyperoptic why say no service issues when we all do not have service right now?

• 
  Impossible (@Neverwasneveris) reported 10 minutes ago

  AnY ONE ELESE @Hyperoptic Internet down? #hyperopic

• 
  Mo (@iPazooki) reported 11 minutes ago

  Think twice before signing with @Hyperoptic . Unresponsive customer support and zero respect for clients. When moving home, they charge full termination fees even if THEY can’t provide service at your new address. Terrible experience. Stay away! 🚫 #Broadband #Hyperoptic

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 15 minutes ago

  How has @Hyperoptic told me I'm second in the queue for them only to keep me on hold for 20 mins. First day of service and theres no internet lol.... looks like ill be finding another provider

• 
  Tom Thornhill (@TomThornhill_2) reported 16 minutes ago

  @hopper70 @Hyperoptic It's crazy. They've had only minor outages, as in less than an hour, for years. It went down late last night and it's as if there's no one working at the weekend.

• 
  Emerson (@ezan955) reported 17 minutes ago

  Why are your Internet and customer service so rubbish? @Hyperoptic

• 
  onlyatroller (@onlyatroller) reported 17 minutes ago

  @MrRoflWaffles Hyperoptic are actually evil. Only a few months ago they charged me £600 to cancel after I got fired from my very first job I had to move into the city for. I lost my flat and among other things left THOUSANDS in debt and had to move back to an unideal situation. I’m only 22 btw.