Hyperoptic Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (69%)
• Wi-fi (15%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near Thornton Heath, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Ilford, Newham, Poplar, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Southall, Camden Town, City of Westminster, and Ealing.

City	Problem Type	Report Time
London	Total Blackout	1 day ago
London	Internet	1 day ago
Southwark	Internet	1 day ago
London	Wi-fi	1 day ago
Ilford	Total Blackout	1 day ago
London	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Kapali (@chawlakapali) reported 1 second ago from London, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• 
  Denis O'Regan (@TheDenisORegan) reported 2 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Alex (@AlexRM) reported 4 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Pharaoh London Cosmetics UK (@pharaohlondonuk) reported 4 minutes ago from Stratford, England

  @Hyperoptic Customer for several years, received outstanding service.

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 6 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Alex Pasfield (@The_Stockboy) reported 10 minutes ago from London, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• 
  Steve Race (@steve_race) reported 21 minutes ago from Islington, England

  @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

• 
  Denis O'Regan (@TheDenisORegan) reported 28 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 31 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 32 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Gezgin Kiz (@hamidetekin) reported 33 minutes ago from Stratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 35 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Alex Pasfield (@The_Stockboy) reported 39 minutes ago from London, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• 
  Stamford Hill Estate (@FOSHgardens) reported 39 minutes ago from Hackney, England

  Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

• 
  Helmut Pflueger (@helmutpflueger) reported 45 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 48 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Fursecroft (@Fursecroft) reported 51 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Kalpitha Reddy (@kalpitha_reddy) reported 53 minutes ago from Poplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• 
  Gezgin Kiz (@hamidetekin) reported 55 minutes ago from Stratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• 
  Simon Monger, SCMP (He/Him) (@SimonMonger) reported 58 minutes ago from Poplar, England

  @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yusuf Miah (@YusufMi49118545) reported 9 minutes ago

  @Hyperoptic @HyperopticCS With my 1gb internet i only get 700 download. Why am i not getting 900download. Can anyone help?

• 
  Gareth Crooks (@thegingerquill) reported 10 minutes ago

  @HyperopticCS @Hyperoptic please can someone give me an answer as to when I can expect an engineer to fix my internet. Over 24hrs waiting now...

• 
  Rob Morris (@lemonfreshrob) reported 12 minutes ago

  @PositiveLad @Hyperoptic @virginmedia And when I do speak to someone I get the same script, the same assumption it's a problem with my setup, which always proves never to be the case. (FFS I used to work in support. Do they think it never occurred to turn it off and on again?)

• 
  richard (@richard06891019) reported 13 minutes ago

  @Hyperoptic when are you going to overlap virgin media in the West Midlands their gig 1 service is so poor you would take 90% of their customers over night including myself

• 
  𝕯𝖊𝖓𝖓𝖎𝖘 𝕭𝖆𝖚𝖘𝖟𝖚𝖘 (@DBauszus) reported 14 minutes ago

  @Hyperoptic 1G synchronous package is blazing fast. However processes with multiple async @nodejs fetch are crippled. How to async fetch with a sync service❓

• 
  Bertie (@bertiehallums) reported 15 minutes ago

  @Batteryhq @Hyperoptic Depends. Currently a user. But if VM or BT 900mb were available, we'd switch in a heartbeat. The number of serious outages we get with Hyperoptic is just unacceptable. However, when it works, it's a good service.

• 
  Commodity Hunter #MBGA (@BermudaBat) reported 16 minutes ago

  @Hyperoptic Joined Hyperoptic last year, so far excellent service & my contract is coming up next two months. But if they sell out to Three, I will dump them. The same goes with @VodafoneUK with chatter about Three & I've been with them since mid 80s, to date.

• 
  Lïyah ⵣ (@CurlyAliyou) reported 17 minutes ago

  I wonder how many other people are going to #Ofcom about @Hyperoptic business practice and their terrible services.

• 
  Brendan (@AmayzR) reported 18 minutes ago

  @JxcksonMVP @Briiskk_ Boutta start a go fund me. @Hyperoptic can you help this man out?

• 
  Jack Harding (@hijackharding) reported 20 minutes ago

  @Batteryhq @Hyperoptic Very very good experience so far. Speed doesn’t drop, no issues.