Hyperoptic Outage Report in Thornton Heath, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (72%)
- Wi-fi (15%)
- Total Blackout (10%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Thornton Heath, England
The most recent Hyperoptic outage reports came from the following cities: Poplar, Croydon, London, Tower Hamlets, Hackney, Kensington, City of London, Southall, Southwark, Camden Town, City of Westminster, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar
|
Total Blackout | 2 days ago |
|
Croydon
|
Wi-fi | 3 days ago |
|
Poplar
|
Total Blackout | 4 days ago |
|
Poplar
|
Total Blackout | 4 days ago |
|
London
|
Wi-fi | 5 days ago |
|
London
|
Internet | 7 days ago |
Community Discussion
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Hyperoptic Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, EnglandLooking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England@Hyperoptic Customer for several years, received outstanding service.
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Alex Pasfield (@The_Stockboy) reported from London, England@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, EnglandFrom @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Steve Race (@steve_race) reported from Islington, England@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Stamford Hill Estate (@FOSHgardens) reported from Hackney, England@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex Pasfield (@The_Stockboy) reported from London, England@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Philippa Cowderoy (@flippac) reported@Scatterbracken I don't know what the pricing deal for stuff over the BT/Openreach network's like, but I do know hyperoptic are more solid if you briefly need a *lot* of bandwidth. 50Mb/s should be okay with a short-term guest as well, but it can be a bit slow eg downloading games.
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alpine deux (@alpinetwentytwo) reported@Hyperoptic My hyperoptic broadband has an unresolved fault for a week now (it doesn't work)
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Ian L. (@MrSaints) reportedAnyone else having internet problems? Maybe on Hyperoptic?
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Liam (@papafuzzz) reportedNothing like hitting day 5 with no discernible progress. 2 more days and my time with @Hyperoptic hits 50/50 usable service/outage. Looking forward to seeing all the autocomp credits on my account…
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Satty Lola (@Satty7) reported@HyperopticCS @Trustpilot @Hyperoptic I’ve had 6 months of stress and now you’ve decided to send me a new router…the customer service has been shocking and this costs me a small fortune every month.
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Blue and White stripes (@yorkshire_htafc) reported@HyperopticCS our @Hyperoptic Internet service is down in York (YO1) this afternoon, home router has been turn off and on, all the usual IT support steps followed… is there a service outage?
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Marco Silva (@igama) reported@d3x7r0 Oh i have Hyperoptic , proper fiber, no issues with slow speeds. This Vodafone offering is just sad.
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Elliott Hall (@Elliotth30) reported@Hyperoptic yet again another outage at SE15 6 ... UK's most unreliable network.
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Dean Pountain (@DeanPountain) reported@edstub207 However there has also been an increase in energy bills over Winter, and I believe most places charged more because of this. In terms of Internet, if your area has HyperOptic I recommend them. Never been with anyone other than Virgin, speeds were ok, customer service wasn't :')
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Majordamo Again (@majordamo) reported@Hyperoptic Late installation, half a day of work wasted waiting. Your support address doesn't respond An hour on hold on the phone, spoke to 2 ppl who said 'wrong department' You already have an email to this effect: this a cancellation based on nonexistent customer service