Hyperoptic Outage Report in Thornton Heath, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Newham, Barking, Hackney, City of London, Tower Hamlets, Poplar, Croydon, Greater London, City of Westminster, Hampstead and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Newham |
Internet | |
| London |
Internet | |
| Barking |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Shannon 💙
(@shannonagain58) reported
@Hyperoptic You've contacted us about a dozen times in the last two weeks about our broadband service. We've told you we're not interested but we keep getting calls. How can we get off your list for good?
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Albareids
(@albareids) reported
@GNetworkComms You left the service down for almost 24h last Saturday and today I am experiencing the same issue: suddenly no internet connection in the morning and the technical and support teams are off during the weekend. This is just unprofessional, I am going to switch to Hyperoptic soon.
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Krishna
(@krishero1) reported
@HyperopticCS @Hyperoptic - when will i get internet back(Peckham Rye SE15 area) ?, if anyone working at HyperOptic please provide some update ?, even stone age people can fix the issue in days but HyperOptic….,
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David Dowle
(@MadRainbowLtd) reported
@Hyperoptic 14 days now with no phone service with a medical need for it. You replied to@one out of 18 chasing emails. Your phones have wait times of up to 1 hour. How do I get someone’s attention? You seem understaffed?
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simon
(@sii_taylor) reported
@Hyperoptic 3 weeks and counting no internet 👎nobody fixing the issue
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Meiya
(@Meiyazzz) reported
@HyperopticCS @zzlzxzzlzx @Hyperoptic Shouldn’t you compensate for the customer? “Sorry” does not resolve any problems sadly.
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Julie Platt (🚘🇪🇺🐈🏴🐌🏳️🌈🍸)
(@BettyShmem) reported
Hey @Hyperoptic, get your butt up to the West Coast of Scotland please. Your service & customer service wipes the floor with the entire shambolic lot of the others put together! #72DaysAndCountingWithoutInternet
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Mezz
(@joemerriman_) reported
@Hyperoptic hi has your internet gone down in Birmingham?
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James
(@JJamesyytheGOD) reported
Hyperoptic is pretty terrible smh
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Someswar Chakravorty
(@SomeswarChakra3) reported
@Hyperoptic total blackout for 20 hours !!!!