Hyperoptic outages and service status in Thornton Heath, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Jul 30, 10:56 PM GMT+1.
- Internet (100%)
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 1: Problems at Hyperoptic
Hyperoptic is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, Bromley, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 2 days ago |
|
Bromley
|
Internet | 9 days ago |
|
Croydon
|
Internet | 28 days ago |
|
Southwark
|
Wi-fi | 1 month ago |
|
Southwark
|
Internet | 1 month ago |
|
Croydon
|
Internet | 1 month ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Hyperoptic Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Dania (@dan_soe) reported from Worcester Park, EnglandHello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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karen thompson (@karenthompson52) reported@Hyperoptic Disgusting service from Hyperoptic. Had it installed yesterday and zero internet. Loss of service light flashing red. Can’t use my lighting, heating or front door intercom. Hanging on to call for 30 mins still not through. No response to my emails.
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BelLa (@BellaFelize) reported@EKOcasts @Hyperoptic you think that’s bad try the Netherlands, we had a cable problem and it took them 3 months to fix it no compensation whatsoever… Still incredibly annoying and they should do better as a company.
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Gunjan Arora (@gunjanarora001) reported@Hyperoptic - broadband down for over 30 minutes and your customer care unreachable. Downdetector also showing multiple reports, is there an known outage?
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Rob 🇺🇦 (@rsjhayes) reported@it_is_fareed and hyperoptic went down in my area after the first goal. shocking
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Chris Murphy (@AggressiveCool) reported@Hyperoptic Leading the way for fast Wi-Fi in blocks of flats. Very hard where I live, but very helpful, very good customer service never had no problems. When I was with ee, I had nothing but problems. Thank you so much.
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Nicci | This Charged Life (@niccimc) reported@Hyperoptic DOWN ONCE AGAIN! Worst internet provider going, time to leave & have a decent reliable service elsewhere!
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Katherine Lovell (@katherinelovell) reported@Hyperoptic why is my WiFi not working 2 days in a row?!
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𝙰𝚝𝚝𝚊 𝙴𝚕 𝚁𝚘𝚒. (@missnelka) reportedCongratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.
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Farah Pop 🫧✨️ (@farahpopxo) reportedthe absolute worst customer service ever @Hyperoptic 🫠
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RR (@Conquistadur) reported@JamieGBarry @virginmedia I was with VODAPHONE, they were charging me Twenty quid for a maximum down speed of 10 MBps dsl, found company called hyperoptic, doing 1GB fibre for 25 pounds I was being ripped off scammed for nearly 2 years.