Hyperoptic Outage Report in Thornton Heath, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, London, Hackney, Ealing, Newham, Barking, City of London, Tower Hamlets, Poplar, Croydon, Greater London, City of Westminster, Hampstead and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Wi-fi | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| Ealing |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Deborah
(@deborahr967) reported
@Hyperoptic is the worse provider. They don’t care about customers, when they see a person with disabilities left in a vulnerable situation with nothing and no one she can contact in an emergency plus it disarming her door alarm shows what they are
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HyperopticCS
(@HyperopticCS) reported
@AbdulHai23 Hey there! Hyperoptic provides a landline phone line only through the router, or a SIP account if a virtual voip is being set up. After that, it's up to the customer which phone/software they'd like to use.
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james rawcliffe
(@jamesrawcliffe9) reported
@HyperopticCS Obviously hyperoptic like games day 6 no internet in elephant and castle se1 , disgusting service !
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Demi Irawo
(@Demi_Irawo) reported
@Hyperoptic I called customer services to change my contract, was transferred twice and ended up on voicemail. Can you help me?
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Dennis
(@Dennis_Freeman) reported
@Hyperoptic hello, my router won’t connect to the internet for some reason, all the lights are green other than the internet one which is red. Any help please?
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kunal
(@kunalgulati12) reported
On call waiting in a queue from last 45 mins to speak to an executive at @Hyperoptic . Speak of customer experience . Just hope now it’s toll free line . :-/
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Audrey 🏴🌱♋️
(@WeeBod7) reported
@Hyperoptic @HyperopticCS I’d like to know where my broadband is? I was told 6-8 wks - but after 9 wks there’s still no sign of installation! No one answers emails or website queries & even talking to engineers in the street - they had no idea we were waiting for install! Poor!
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james rawcliffe
(@jamesrawcliffe9) reported
@HyperopticCS Failed by hyperoptic day 6 no internet n se1 elephant and castle! Disgusting service !
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BG
(@BgBlue92) reported
@Hyperoptic and their sales people on the phone have got to be the most dull and least helpful service going they literally sound like they're reading a script and they're job is to sell but yet they always just say no no and no to any resolution you try and come up with
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Andrew S
(@ASonabike) reported
@Hillingdon @Hyperoptic Will this include a landline phone service? Many full fibre services don't, which means being forced to pay for a mobile phone separately. Elderly social housing residents in particular may still prefer the simplicity of a fixed landline.