Hyperoptic outages and service status in Thornton Heath, England
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Full Outage Map
- Hyperoptic generated 1 outage signal in the last 24 hours around Thornton Heath, including 1 direct report.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received May 19, 4:08 AM GMT+1.
- Internet (63%)
- E-mail (13%)
- Total Blackout (13%)
- Wi-fi (13%)
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent Hyperoptic outage reports came from the following cities: Croydon, Southwark, and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Total Blackout | 10 hours ago |
|
Croydon
|
10 days ago | |
|
Southwark
|
Wi-fi | 11 days ago |
|
Southwark
|
Internet | 12 days ago |
|
City of Westminster
|
Internet | 17 days ago |
|
City of Westminster
|
Internet | 18 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Hyperoptic Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Dania (@dan_soe) reported from Worcester Park, EnglandHello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Skeen (@Softs0ff) reported@Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!
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pratap singh (@pratapsingh71) reported@Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive
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Jesse Redman (@LFCBiiiiiiiitch) reported@Hyperoptic you are down
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Konstantin Tkachuk (@Tkachuk_science) reported@Hyperoptic Hey folks, Your internet is not working tonight
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John Younghusband (@nenamewilldo) reported@Hyperoptic CS12010207 you don't answer the phone and your robot doesn't speak or understand English, I have sent an email to support however I don't want a telecoms supplier that takes 48 hours to respond cancel the install booking for Friday 1st May
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Saika (@Saiccc2) reported@Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.
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arsenal (@JulieAt02335370) reported@PeterStefanovi2 @GMB So did the disabled. You didn't help them. Hyperoptic.
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Tony Costanza (@BarryDavid69562) reported@Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?
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Katherine Lovell (@katherinelovell) reported@Hyperoptic why is my WiFi not working 2 days in a row?!
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Sonia Marsh (@SoniaMarsh49390) reported@Hyperoptic No internet at TW8 0AX following your maintenance today. Outage is now 8 hours and counting. When will it be fixed?