Hyperoptic outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Hyperoptic outage reports came from the following cities: Croydon, Southwark, City of Westminster, and Bromley.

City	Problem Type	Report Time
Croydon	Internet	2 days ago
Southwark	Internet	3 days ago
City of Westminster	Internet	8 days ago
Southwark	Internet	8 days ago
Southwark	Internet	16 days ago
Bromley	Internet	23 days ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 5 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Henry (@erossiniuk) reported 7 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Dania (@dan_soe) reported 9 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 13 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  Alex (@AlexRM) reported 24 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  • C A S P A R • (@caspararemi) reported 40 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Henry (@erossiniuk) reported 43 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Henry (@erossiniuk) reported 54 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 48 seconds ago

  the absolute worst customer service ever @Hyperoptic 🫠

• 
  Kullanari (@kullafox) reported 5 minutes ago

  @Hyperoptic do you have an update on when internet will be restored in HA4? Its been close to 4 hours since the outage and there’s no update from your end .

• 
  neil gorringe (@hopper70) reported 6 minutes ago

  @TomThornhill_2 @Hyperoptic Also down for me in London N5

• 
  Luke Heydenrych (@Luke_Heydenrych) reported 7 minutes ago

  Now over 24 hours without service, tried calling @Hyperoptic and they were about as useful as the social media team… no solution, no explanation, no timeline. Just no service.

• 
  Mabs Ahmed (@Mabs79) reported 10 minutes ago

  @___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again

• 
  Gabriel F. (aka umibozu) (@palaeoporco) reported 10 minutes ago

  @Hyperoptic is down again…

• 
  Ralphyy (@RalphyyR6) reported 14 minutes ago

  @MrRoflWaffles This was me with sky and we changed to hyperoptic same day and never had a problem. Could be area based

• 
  Slimfit (@iSlimfit) reported 14 minutes ago

  Had an internet outage all morning and had to use my office phone as hotspot. Reported it to my ISP, and the issue was fixed around 1pm. I asked if there was any compensation for the disruption, and they knocked 50% off my next month’s bill. Hyperoptic l’ẹ́kàn sí. 👏

• 
  Don Edgley (@donedgley1) reported 15 minutes ago

  @lulu_veganx @mariucha77 @Hyperoptic Still broken late on Day 4. Seems hyperotic have 2 systems. The new system is fine and the old one has broken for everyone in a km radius. No meaningful updates being provided.

• 
  Richard (@Photochromatic) reported 18 minutes ago

  @MoMayet3 @Hyperoptic Still no service in E1. Chat cut off for third time before I got to an agent.