Hyperoptic outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Hyperoptic outage reports came from the following cities: Southwark, Croydon, City of Westminster, and Bromley.

City	Problem Type	Report Time
Southwark	Internet	2 days ago
Croydon	Wi-fi	13 days ago
Croydon	Internet	18 days ago
Southwark	Internet	18 days ago
City of Westminster	Internet	24 days ago
Southwark	Internet	24 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Alex (@AlexRM) reported 13 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 14 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Henry (@erossiniuk) reported 17 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Dania (@dan_soe) reported 32 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 47 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  Henry (@erossiniuk) reported 48 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Henry (@erossiniuk) reported 54 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  • C A S P A R • (@caspararemi) reported 55 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  shraban (@shrabs) reported 3 minutes ago

  @Hyperoptic Worst ever customer care, I have been trying to connect to customer care and in position 1 for last 1 hour but no one is picking up. When you are with them they are are and once you come out of the service, they won’t respond and keep you waiting.

• 
  Sam (@samuelxls) reported 6 minutes ago

  @TomThornhill_2 @hopper70 @Hyperoptic Down in Redhill... Surrey.

• 
  Caesar (@162wales) reported 8 minutes ago

  @Hyperoptic My broadband is down. No lights

• 
  David. Eff the WEF. ❤️CO₂. #GLO. (@electrodrummer) reported 9 minutes ago

  @Hyperoptic Bad news. Waited in chat queue for 1.5 hours with zero response. Gave up.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 9 minutes ago

  @mariucha77 @donedgley1 @Hyperoptic Noooooo. I did just get a text saying there was another outage but mine seems to be holding for now.

• 
  Seapeekay (@Seapeekay) reported 10 minutes ago

  @MrRoflWaffles its crazy how i would put them as one of the best, had it for 4 years and never had more than about an hour of down time :( Sorry its been so terrible for you man! @Hyperoptic sort it out

• 
  Ryan 🤠 (@Slimothy_James) reported 11 minutes ago

  My @Hyperoptic has been dropping as low as 0.2mbps for over 3 weeks. Front-line support has been patronising and useless and I haven't seen an email from the technician I spoke to in almost a week now. Got an email saying it was fixed when it wasn't. Pathetic display, guys.

• 
  Tom Thornhill (@TomThornhill_2) reported 15 minutes ago

  @FourthStreetDan @Hyperoptic Interesting. The light on my router went green and sure enough the Internet is back up if I switch back from mobile tethering to my usual Wifi. I'm at two hours three minutes on hold but I'm at position three and it seems to be going down.

• 
  Moose ⚜️ (@TheMexicanMoose) reported 16 minutes ago

  Friends who understand broadband, why ******** do companies ONLY offer asymmetric speeds with their fibre deals? I’d love to get @Hyperoptic but they don’t cover the property I’ll be hopefully moving to, I’m looking at options but most of them are pretty bleak…

• 
  Uppili Ventures (@uppiliventures) reported 18 minutes ago

  @Hyperoptic why say no service issues when we all do not have service right now?