Hyperoptic Outage Report in Highbury, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Highbury, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Highbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (14%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Highbury, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Croydon, London, Greater London, City of Westminster, St Albans, Hampstead, Waltham Forest, Newham, Islington, Ilford, Wandsworth, Kensington, Wembley and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Greater London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Highbury, England
Latest outage, problems and issue reports in Highbury and nearby locations:
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Chris M.E
(@O_Golf) reported
4 weeks, seven calls, a web chat, formal complaint and 6 emails later I am still waiting for a manager from @Hyperoptic to call me back.
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Gail Service
(@Gail_L21) reported
@Hyperoptic Been 30 hours without service in the Eccles, Manchester area, no updates and very difficult to contact, due to high call volumes etc. Is it so hard to keep customers informed?!!!
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Tommy Caredda
(@TCaredda) reported
Nah - @Hyperoptic, you can’t be serious! How is it down again! Twice in 1 week? And you take so long to get it sorted! How is this ok?
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더보이즈 패권
(@ParkJiminBooty) reported
@Hyperoptic is something happening to the website ? When i log onto my account it says “we’re currently assessing the next steps needed to activate your service” i’ve been on a monthly rolling since september 2024 and was logging it to make sure it’s still active and change my DD
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IaMtHeWiNneEr
(@TasP) reported
@Hyperoptic Ill do that dance when i can get support
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Tomek
(@tomek_london) reported
@Hyperoptic loss of service yet again. 8th time since I moved here in July. Now I’m 36th in your queue. Not even one week since the last outage.
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Danny Hilldrup
(@DannyHilldrup) reported
@Hyperoptic 👋🏼 I raised a ticket last weekend to change my home address and I'm no further along, no response and without WiFi 🥲 the live chat assured me this is in a queue.. as a long-term customer I know the self serve portal functionalities were *previously* impressive 😕
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Mo
(@Mo49083547) reported
@Hyperoptic Horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service
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Joe
(@joec0123) reported
@Hyperoptic your service is down again, twice in less than one month. Absolutely appalling customer service on your hotline as well. Zero notifications and no apologies whatsoever
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Xenomorph
(@xenom0rph09) reported
@Hyperoptic Are you looking at upgrading to 1.5 to 2gb lines? OpenReach offer 1.6 down and Community Fiber offer 2gb down and up. You are slowest Alt net out in the UK now