Hyperoptic Outage Report in Surbiton, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Total Blackout (15%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: City of Westminster, London, Hampstead, Islington, Wandsworth, Kensington, Wembley, Southwark, Hackney, Camden Town and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
TV | |
| London |
Internet | |
| Hampstead |
Total Blackout | |
| London |
Internet | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
@SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”
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Stamford Hill Estate
(@FOSHgardens) reported
from
Hackney, England
Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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• C A S P A R •
(@caspararemi) reported
from
Lambeth, England
@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Monica la bruja
(@moll411) reported
@Hyperoptic How much longer is it going to take you to restore service in Salford M6 5FJ area? we are now heading towards day three. Its getting beyond a joke.
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Unstoppable-Chi aka #BrazenHussy
(@dumielauxepices) reported
@Hyperoptic I have just been speaking to one of your very un-useful and borderline incompetent / rude agents as I am trying to change my fibre provider. Can someone please reach out to me. Thanks !
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Dan
(@srbpower) reported
@kellismithx @bt_uk BT are 100% the worst company I've had to deal with in 20 years of business! If you need fast and reliable internet, see if @Hyperoptic cover your postcode. I have their 1gb service and the only time it's been down is for about 1 hour in the night and they gave me advanced notice
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Joe Riddett
(@j_squared20) reported
@Hyperoptic your renewal email goes to junk, call to renew as the product is great. Rude and abrupt staff stating the offer not now valid…yet if I cancelled and came back as a new client it would be valid? actually making me consider completely changing provider- disappointing.
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Nikhil Nadipelli
(@nikhilnadipelli) reported
@Hyperoptic Your gif image actually suits well to the terrible customer service representatives who definitely don't value any 'customer'. I decide to close my connection and I am offered '6M' free connection. But better pay for good service than be treated bad.
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dj muel
(@djmuel_) reported
@JimSterling @virginmedia Honestly virgin media sucked so much for me one of the most stressful companies i ever had to deal with as a content creator. Check to see if hyperoptic are in your area had them for 5years and never looked back!
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Greg Power
(@gregpower) reported
@The_Stockboy @Hyperoptic Is it like this a lot? Just moved to Greenwich, my phone signal is so poor for tethering and this is the first outage I've had since being with them
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Charles Mishal
(@CharlesMishal) reported
@Hyperoptic @HyperopticCS I’m been with hyperopia from May 2021 , on 27th of April 2022 I moved from 1st floor to the 2nd floor flat of the same building. I did call hyperoptic customer care and inform them,they did send an engineer home to install new connection.
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Rob Summers
(@deadsoundman) reported
@Hyperoptic your support is below par. Workmen cut my cat-5 last Thursday and I reported it but still nothing. What are you playing at?
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Craig Bailey
(@cb33scotland) reported
@Hyperoptic why are some of your staff not able to speak to engineers but some can. Now been or of service for 3 days!!!!! Really thinking of leaving at the end of my contract