Hyperoptic outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith, Southall, and Croydon.

City	Problem Type	Report Time
Hammersmith	Internet	8 days ago
Southall	Internet	13 days ago
Croydon	Wi-fi	29 days ago
Croydon	Internet	1 month ago
Croydon	Internet	1 month ago
Croydon	Internet	1 month ago

Community Discussion

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Hyperoptic Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 53 seconds ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Denis O'Regan (@TheDenisORegan) reported 4 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Henry (@erossiniuk) reported 11 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Denis O'Regan (@TheDenisORegan) reported 16 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Helmut Pflueger (@helmutpflueger) reported 33 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Denis O'Regan (@TheDenisORegan) reported 39 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  • C A S P A R • (@caspararemi) reported 43 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Dania (@dan_soe) reported 43 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Henry (@erossiniuk) reported 45 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Denis O'Regan (@TheDenisORegan) reported 45 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Henry (@erossiniuk) reported 58 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Flowerbomb212 (@Flowerbomb212) reported 3 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  James Nicholls (@jamesjnicholls) reported 3 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Liam Richards (@liam_richards) reported 5 minutes ago

  @KurtRobsonn @Hyperoptic 48 hours.... 😭 Remote working tomorrow should be fun. Compensation, it's something ridiculous like £10 a day after 48 hours no service after reporting it.

• 
  sad jester (@noopdles) reported 10 minutes ago

  @GeneticGenesis @Hyperoptic I know, I bet they're just overprovisioning the network and overselling. If you look at reddit there's plenty of recent posts with the same **** download speed issue.

• 
  Sam Phillips (@bamsam_md) reported 14 minutes ago

  @Sophie__Hayes @Hyperoptic They really are ****, our area has been down 16 hours. Way too many drops lately. Thank god my contract ends in a couple of months

• 
  Kav (@KavehD) reported 14 minutes ago

  @Hyperoptic Is service down in DH6 postcode?

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 14 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Ashwin Lokare (@AshwinLokare10) reported 16 minutes ago

  Unbelievable that this @Hyperoptic outage has dragged on for over 24 hours. Completely unacceptable.

• 
  Flowerbomb212 (@Flowerbomb212) reported 18 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  Kurt Robson (@KurtRobsonn) reported 18 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf