Hyperoptic outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Hyperoptic outage reports came from the following cities: Croydon, Hammersmith, Epsom, and Southall.

City	Problem Type	Report Time
Croydon	Internet	7 days ago
Hammersmith	Total Blackout	12 days ago
Epsom	Internet	14 days ago
Hammersmith	Internet	16 days ago
Croydon	Internet	17 days ago
Croydon	Wi-fi	1 month ago

Community Discussion

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Hyperoptic Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Henry (@erossiniuk) reported 3 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Dania (@dan_soe) reported 17 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Denis O'Regan (@TheDenisORegan) reported 24 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Helmut Pflueger (@helmutpflueger) reported 37 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Henry (@erossiniuk) reported 38 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Denis O'Regan (@TheDenisORegan) reported 41 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Henry (@erossiniuk) reported 41 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 47 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  • C A S P A R • (@caspararemi) reported 52 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Denis O'Regan (@TheDenisORegan) reported 53 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  Denis O'Regan (@TheDenisORegan) reported 60 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sam (Flower Girl) Jennings (@flowergirl_lon) reported 6 minutes ago

  @Hyperoptic my internet is showing as connected, but there’s no signal. It’s also saying it’s fine on your website. It is not fine. I have done all the troubleshooting to no avail and every time I try & call you it disconnects. HELP!

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 13 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 18 minutes ago

  the absolute worst customer service ever @Hyperoptic 🫠

• 
  MazardsLtd (@MazardsLtd) reported 19 minutes ago

  @Hyperoptic Our business in London has been effectively offline for a week due to an unresolved fault on our business line. Around 12 staff have been impacted and client delivery has been disrupted, yet there is still no stable resolution. (1/4) #UKBusiness #Broadband

• 
  M. (@mariucha77) reported 20 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic Not ours. Only a few more days and we are changing providers. Worst experience possible. 3 weeks with no internet 😡

• 
  Iain Miller (@millimeep) reported 23 minutes ago

  @Hyperoptic internet has been down in Pimlico since yesterday evening, the last update was that an engineer was attending at 12:05 nearly 4 hours ago. What's happening?

• 
  Kurt Robson (@KurtRobsonn) reported 26 minutes ago

  So @Hyperoptic is down AGAIN in London. SORT IT OUT. Shouldn’t be paying this much for it to be going out every other week (currently position number 12 in queue though🤪)

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 27 minutes ago

  @AlexTarrant4 @Hyperoptic We are on Day 8 without service in SE16.

• 
  Tom Hartwright (@hartwright_tom) reported 28 minutes ago

  @Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful

• 
  amy (@amy35672408) reported 30 minutes ago

  BT openreach van outside my flat earlier, and now suddenly there's no WiFi on my network #hyperoptic ... if openreach broke something I want compensation. I'm working from home! Not ok! @Hyperoptic