Hyperoptic outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Hyperoptic outage reports came from the following cities: Hammersmith, Southall, and Croydon.

City	Problem Type	Report Time
Hammersmith	Internet	6 days ago
Southall	Internet	12 days ago
Croydon	Wi-fi	28 days ago
Croydon	Internet	1 month ago
Croydon	Internet	1 month ago
Croydon	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Henry (@erossiniuk) reported 4 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  WhyIsItBuzzing (@BuzzingWhy) reported 7 minutes ago from Richmond, England

  Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...

• 
  Denis O'Regan (@TheDenisORegan) reported 10 minutes ago from Hammersmith, England

  @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

• 
  Henry (@erossiniuk) reported 11 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Dania (@dan_soe) reported 15 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Denis O'Regan (@TheDenisORegan) reported 19 minutes ago from Hammersmith, England

  @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

• 
  • C A S P A R • (@caspararemi) reported 21 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Henry (@erossiniuk) reported 30 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Denis O'Regan (@TheDenisORegan) reported 47 minutes ago from Hammersmith, England

  @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

• 
  Denis O'Regan (@TheDenisORegan) reported 47 minutes ago from Hammersmith, England

  @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

• 
  Helmut Pflueger (@helmutpflueger) reported 59 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Janaka Abeywardhana (@janaka_a) reported 4 minutes ago

  @Hyperoptic position 158 in the telephone support queue!!! what a joke!

• 
  Channy 💋 (@_giannix) reported 7 minutes ago

  I cannot wait to be out of this contract with Hyperoptic. There’s always connection issues

• 
  Saika (@Saiccc2) reported 7 minutes ago

  @Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.

• 
  Stepalex (@Stepalex) reported 8 minutes ago

  @theashrb It only shows how your Hyperoptic pricing sucks, as I have had 3Gb/s from Community Fiber for over a year for £41

• 
  Kurt Robson (@KurtRobsonn) reported 18 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  Marcelo Hidalgo (@mhmnat1) reported 22 minutes ago

  @Hyperoptic is there a problem with the internet? I don’t have service.

• 
  sad jester (@noopdles) reported 23 minutes ago

  @GeneticGenesis @Hyperoptic I know, I bet they're just overprovisioning the network and overselling. If you look at reddit there's plenty of recent posts with the same **** download speed issue.

• 
  Jordan🇩🇲 (@JordyOnside) reported 25 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  Dr Fọláshadé Adéyẹmọ ✌🏾❤️ (@afollypeperempe) reported 29 minutes ago

  @Hyperoptic You guys are the most unprofessional, unseasoned and terrible internet company I have come across. I terminated my account as I was moving home and you guys still have the effontry to be billing me and asking me for payment. ARE YOU MAD?

• 
  Flowerbomb212 (@Flowerbomb212) reported 30 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.