Hyperoptic outages and service status in Surbiton, England
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Full Outage Map
- Hyperoptic generated 1 outage signal in the last 24 hours around Surbiton, including 1 direct report.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Apr 15, 10:14 PM GMT+1.
- Internet (83%)
- Wi-fi (17%)
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Surbiton, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surbiton, England
The most recent Hyperoptic outage reports came from the following cities: Southall, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Southall
|
Internet | 23 hours ago |
|
Croydon
|
Wi-fi | 16 days ago |
|
Croydon
|
Internet | 24 days ago |
|
Croydon
|
Internet | 24 days ago |
|
Croydon
|
Internet | 29 days ago |
|
Croydon
|
Internet | 30 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Hyperoptic Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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• C A S P A R • (@caspararemi) reported from Lambeth, England@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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WhyIsItBuzzing (@BuzzingWhy) reported from Richmond, EnglandJust so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Dania (@dan_soe) reported from Worcester Park, EnglandHello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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JollyLeaf (@Comik99) reported@Hyperoptic no internet service in SE7 7FS. Multiple households are reporting issue. Do you know anything about it?
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Tony Costanza (@BarryDavid69562) reported@Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?
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Saika (@Saiccc2) reported@Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?
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James Nicholls (@jamesjnicholls) reported@SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!
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Flowerbomb212 (@Flowerbomb212) reported@Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.
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SanchoMagnifico (@SanchoMagnifico) reported@LucieGutfreund @Hyperoptic If you log into your account you can see then. The issue is they give zero idea of when it will be back up.
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Caroline McKernan (@carolinemck2) reported@Hyperoptic broadband has been down for almost 24 hours in Chester - what’s going on??
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Stuart Hazeldine (@stuarthazeldine) reported@TheLionXB1 @Hyperoptic 3000 customers are down in NW & W London. A ‘Zayo link’ is down. A main Internet fibre highway, apparently, but one just used by Hyperoptic customers it seems. No idea when they’ll fix it.
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Jordan🇩🇲 (@JordyOnside) reportedJust spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues
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Den Perry (@RedArmy99) reported@MrNickKnowles @SkyUK @skytv If you are a residential customer with access to AltNets like YouFibre or Hyperoptic, you’d be an idiot to consider Starlink.