O2 Outage Report in Thames Ditton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thames Ditton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thames Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (26%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Thames Ditton, Surrey, England
The most recent O2 outage reports came from the following cities: Croydon, Hampton, Southwark, London, Islington, Tower Hamlets, Ealing, Woking, Uxbridge, Camden Town, Wandsworth, Wembley, City of Westminster, Hounslow and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Hampton |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Islington |
Internet |
Community Discussion
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O2 Issues Reports Near Thames Ditton, England
Latest outage, problems and issue reports in Thames Ditton and nearby locations:
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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worf Lt
(@dbigsby58) reported
@O2 #Disability #disabled #mentalhealth not a happy customer not had proper service for 5 months yet you still take my money not anymore not paying another bill till you fix the problem I need my phone its my life line and telling me lies not acceptable
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Dale Watts
(@Extinguisherman) reported
@JuliaMarston @O2 Retweet complaint with BBCWatchdog and WhichUk tags. The networks clogged up. The customer service is terrible. Let’s try and get something done.
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TheDaveEdgell
(@TheDaveEdgell) reported
@O2 you are the worst company I've ever dealt with, shocking service, how can getting a new phone be so stressful #embarrassing #youwillbeexposed
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John
(@jayef99) reported
@O2 Thanks. Yes I have. I'm afraid Santander OTP still not working with O2 SIM. Everything else (other bank OTPs, 5G, WIFI call, all other phone functions) brilliant. Santander technical support are investigating. But unlikely they introduce fault at same time as new SIM
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Erdoğan dodododoodoodoo
(@SJFC_Big_Club) reported
@O2 Did, absolutely no help at all and wouldn't actually listen to what I was saying, absolutely marvellous that Customer Service bods for a Mobile Phone Operator can't communicate effectively!
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Saeran the Wanderer 💙🇺🇦
(@Searan15) reported
What am I paying @O2 for when I consistently get drop outs on 4G and I can't use data? Sort your network.
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Dale Watts
(@Extinguisherman) reported
@lewisjarrett4 @O2 Retweet complaint using BBCWatchdig and WhichUk tags, the network is awful and the customer services is worse! People are starting to do this. It might get them to actually do something other than lie!
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Lawrence "MasakoX" Simpson
(@MasakoX) reported
Very disappointed with @O2 and their handling of my phone's repair - had it collecting dust in one of its stores for a WEEK before it got sent out. Been without a suitable solution for nearly three weeks now.
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#BarnetCouncil is #BREAKINGTHELAW
(@BarnetFRAUD) reported
@O2 I will be escalating out DMS where I lodged my complaint, to the ombudsman. And adding your breach of the equality act 2010.
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Chloe Marie WD
(@ChloeWD38) reported
@O2 as a loyal customer to you for over 15 years before switching to @ThreeUKSupport due to your increasing charges, this is the worse customer service I have received. The payment will be made by the 21st August as stated in your letter before receiving another today!