O2 outages and service status in Hayes, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hayes, England

The most recent O2 outage reports came from the following cities: Uxbridge, Hammersmith, Ruislip, Slough, and Hounslow.

City	Problem Type	Report Time
Uxbridge	Phone	11 hours ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Internet	6 days ago
Hammersmith	Total Blackout	6 days ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  Simon 'Whippet'.. (@s_reynolds808) reported 32 seconds ago from Kingston upon Thames, England

  Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins

• 
  Steve Depeare (@depeare) reported 5 minutes ago from Ealing, England

  @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

• 
  David Chow 📶 (@davidchow) reported 7 minutes ago from Hammersmith, England

  @MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.

• 
  N I C K 🇿🇼 (@Nick_G6) reported 9 minutes ago from Hounslow, England

  Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

• 
  Stephanie Bennett (@StephsBubble) reported 23 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

• 
  Geoff Adams-Spink (@GAdams_Spink) reported 33 minutes ago from Harrow Weald, England

  So, @O2 is complicit in this rip off but unprepared to do anything to assist a long standing customer.

• 
  Nicky Sinclair PGA (@nickysinclair) reported 36 minutes ago from Windsor, England

  @O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd

• 
  James Vertigan (@jamesvertigan) reported 36 minutes ago from Ealing, England

  @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

• 
  James Elston (@JamesElston3) reported 37 minutes ago from Hammersmith, England

  @plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time

• 
  Darren Boyle (@misterscoop) reported 41 minutes ago from Brentford, England

  @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

• 
  Conleth Kane (@ConlethKane) reported 41 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  Liz Rose 😍 (@esrose2003) reported 44 minutes ago from Richmond, England

  @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

• 
  Neil Higley (@NeilHigley) reported 45 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  Liz Rose 💙 (@esrose2003) reported 48 minutes ago from Richmond, England

  @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

• 
  Stephanie Addington (@AddingtonSteph) reported 51 minutes ago from Richmond, England

  .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

• 
  Ashley Leggett (@ashley_leggett) reported 51 minutes ago from Hounslow, England

  @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

• 
  Paul Ferrer (@paullferrer) reported 51 minutes ago from Harrow Weald, England

  @O2 Two weeks later still have low signal and no one is telling me when it will be fixed you pass me to Sky Mobile who say its your masts they use and contact you

• 
  Joseph Morrison (@JosephMorrison0) reported 52 minutes ago from Hammersmith, England

  @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

• 
  Astro Gyal 💦 (@Astr0Isha) reported 52 minutes ago from Brentford, England

  @O2 is down again ugh tell me something I don’t know

• 
  Federica Parise (@cityposer) reported 52 minutes ago from Brentford, England

  @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fred (@Frankplayuke) reported 6 minutes ago

  @O2 What a ***** up!! Order new phone and they try to deliver 100 mls away, spent 2 hours on phone and they attempt redelivery only for it to end up 100 mls away again at the same destinatio. This has taken a week to sort and still no new phone, hence to say I've now cancelled said new phone and now looking at new new phone provider, By the way this is not a knee jerk reaction, months of poor signal and network have been part of my decision to leave, the latest ***** up, being the straw that broke the camels back!

• 
  Christopher McLarnon (@mclarnonc) reported 7 minutes ago

  @O2 so another 30 minutes of my life wasted. In writing this afternoon you promised a replacement device would be sent out and you are now reneging on that. Really very poor service to a customer of 10 years plus.

• 
  just me (@BluesnJazzxx) reported 8 minutes ago

  @mitchhirsty @O2 Yeah I figured that. Same issues on the website as well. I can’t pay my bill because I can’t access the app or website and I am not sitting for an hour on my phone whilst I wait to talk to someone.

• 
  Shoukat Ali Kharal (@ShoukatAliKhar2) reported 10 minutes ago

  @O2 @giffgaff I kindly request you not to deactivate my SIM +44 7935 828383. I’m currently in Pakistan, but this UK number is very important to me because several of my official accounts are linked to it. Please help me keep the number active. I would really appreciate your suppo

• 
  Gale (@gaeilicgal) reported 13 minutes ago

  Hey @O2 could you make a SIM only deal that could be bundled onto my contract for my elderly parent? They never make calls unless it's an emergency but I always call them. A bundle on SIM for a token cost would be piece of mind and so helpful.

• 
  Palestine Action Supporter🇵🇸✊🇱🇧 #FYEM💰🍑 (@Bliadhnaichean) reported 17 minutes ago

  ...And, will we get compensation/reimbursement for lack of Text Service @giffgaff/@O2 ? 🤔

• 
  Nicola Webster (@_njwebster) reported 18 minutes ago

  @O2 why is the signal in so21 2DD non-existent? My phone powers my business and the unreliability of signal is becoming untenable.

• 
  Stu (@StuWri01) reported 19 minutes ago

  @O2 how can I access my final bill if nothing in the app is available or when signed into the web account no bills available? Already spent 55 mins on the phone to customer resolution this morning.

• 
  Lauren (@Halbutt) reported 20 minutes ago

  @O2 Also trying to change my surname and your website won't let me upload my marriage certificate, even though it's in jpg. My local store in Romford wouldn't help at all.

• 
  JaG (@J4God) reported 25 minutes ago

  @O2 I’m IT literate. Have done all this countless times. Local O2 shop confirms that I have this issue. A common complaint in this area where they say the mast doesn’t work/is getting fixed, and/or whatever else. The problem is endemic and I feel that I am paying O2 for 0