O2 Outage Report in Hayes, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent O2 outage reports came from the following cities: London, Esher, Kensington, Worcester Park, Wandsworth, Slough, Wallington, Kingston upon Thames, Ascot, Barnet, Hammersmith, Ealing, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Esher |
Phone | |
| London |
Phone | |
| London |
Phone | |
| Kensington |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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fiono
(@ksjsowhat) reported
from
Barnet, England
@O2 I made an order on the 27th of October and it’s still not in process, I absolutely need the phone I ordered within two weeks, could you help me please ?
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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💜💚Care Campaign For The Vulnerable💚💜
(@CCTVinCare) reported
from
Gerrards Cross, England
@O2 amazing customer service experience on your 202 called MARCO. 🙏
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Gavin 🇺🇦
(@Gavlar321) reported
from
Wandsworth, England
@ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Gem
(@gadgetgem) reported
from
Barnet, England
Missed out on my free sandwich this week @GreggsOfficial with @o2 due to the scanner being broken again. Went to next nearest greggs and they had no breakfast 😢 #o2priority #greggs #breakfast
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Susan Catton
(@susancatton1955) reported
from
Amersham, England
@keelokeelo @O2 I have the same issue and have just spoke to Customer Services who were unable to give me any explanation!!!
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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fiono
(@ksjsowhat) reported
from
Paddington, England
@O2 anything you can help with?
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Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.
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Sally Gilchrist
(@SallyGilchrist1) reported
from
Wandsworth, England
@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Linnane
(@Asgardpaul) reported
@O2 makes me laugh, trying to find out when the latest op system comes out for x3 pro. Oppo says it should be released, waiting for network to approve it. O2 says that it's oppo fault
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Steve Tomlinson
(@SteveT_1983) reported
Despite speaking to @O2 on the phone and through Twitter last week to resolve a fraudulent upgrade on my account, it still hasn’t been sorted despite them telling me it would take 24 hours. Still awaiting call back I was promised within 72 hours also. Appalling service.
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Mr Sensible Head
(@MrSensibleHead) reported
Funny how "My O2" on the @O2 web will allow any amount of buying and upgrading but won't allow me to cancel one of my airtime contracts?
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kenna (they/them)
(@thewrongkenna_) reported
I'm gonna do a ******* war crime this phones mic doesn't work????? Getting my FOURTH Samsung s21 tomorrow :)))))))))))) @O2 are refusing to let me trade it for another model after wrongly advising me they could do that 4 handsets in less than a year I cba
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Silverfox 'G-Dog'
(@g_silverfox) reported
@O2 Hello. Right going to say this, 24 hours for service to resume after bill has been paid is totally unacceptable! I think it is about time OFCOM gave you a nice fine for unacceptable service timescales then maybe you will do something about this. I'll make a complaint via them
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Jake
(@JakeParry90) reported
@O2 Latest is I'm waiting for another manager call so on a wait list for 48hrs despite just being on one. 22nd Nov I paid to upgrade then cancelled as ordered wring colour so next day I paid to upgrade and chose the right colour but was never refunded my initial payment
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Gary MuFc Young 🐝
(@Gaz643) reported
@O2 Hi when I go in Old Trafford football stadium my signal dies and as soon as I come out of the stadium I have full signal again I was just wondering if there is anything that can be done for this T.I.A
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Jake
(@JakeParry90) reported
Been waiting 3 months for a refund from @O2 .. regret taking a new contract out with them. Plus I never get a call back from a manager despite waiting for their 48hr period SEVERAL times. Worst company ever!
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Luxurious African
(@LuxuriousAfrica) reported
@O2 Hi please can I speak to somebody to active a replacement sim? I have had untold issue and would like to make a complaint.
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David Tidmarsh
(@davidtidmarsh) reported
@O2 I ordered a new phone with 6 months free airtime. But my contact doesn’t mention it and you support team has confirmed it doesn’t look like I’ve got it. But luckily I took a screenshot showing the 6 months free. So how do I escalate this as they are unable to except images!