O2 Outage Report in Hayes, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at O2
O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, Ascot, Wandsworth, London, Barnet, Slough, Hammersmith, Ealing, Southall, Paddington, Fulham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Phone | |
| Ascot |
Phone | |
| Wandsworth |
||
| London |
Total Blackout | |
| Barnet |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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afia.
(@julsbvby) reported
from
Paddington, England
It’s only O2 that I’ll get my order delivered to store and it still goes missing @O2 never fail to keep up with their whack service.
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.
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Timothy Murphy
(@tjwmurphy) reported
from
Paddington, England
@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.
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James Elston
(@JamesElston3) reported
from
Hammersmith, England
@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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ياسمين🌹
(@YasmeenLillahh) reported
from
Paddington, England
@_MParisss @O2 Trust me 3 is poor
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀
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N I C K 🇿🇼
(@Nick_G6) reported
from
Hounslow, England
Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
@O2 Two weeks later still have low signal and no one is telling me when it will be fixed you pass me to Sky Mobile who say its your masts they use and contact you
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mark cording
(@sparkloaf26) reported
from
Barnet, England
@O2 this is a joke my signal is pants i better get money off my bill looks like ill be saying good bye when my contract us up your a joke
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Mark Esner
(@mesner5) reported
from
Borehamwood, England
@O2 been with you 10+years you have my money each month never had anything in return
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🎃🖤TheBlackDahliaRose💀🥀🕸
(@unknown_babez) reported
from
Paddington, England
@O2 a loyal customer of 11 years here 👋🏽 I am leaving your company because of many reasons.... one of them being you’ve outsourced your customer service to a new company which is quite honestly useless. Another being you do not value your customers. Bring on a new company 👊🏾
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Dré
(@daktadre) reported
from
Spelthorne District, England
Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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rhianna
(@_rhiannana) reported
Safe to say I won’t be renewing my contract with @O2 once it ends. Terrible customer service. Happy to overcharge by mistake but unable to refund into the same account? 🤨
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Edan Powell
(@thenameisedan) reported
.@O2 does Apple Watch cellular work whilst roaming? I haven’t had signal for the last day or two.
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Dave
(@djt81) reported
@O2 paying top whack for a 5g contract and to be honest the service is average at best. Are you having ongoing problems in the West Yorkshire area
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Adam Crawford
(@AdzCrawford2003) reported
@O2 If you actually tweeted that from your phone, you would have one of the following issues… 1. Congestion in the area, 2. Lack of signal. Lol
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Louise Geraghty
(@LouiseGeraght13) reported
@O2 why offer next day delivery on accessories when it takes a week or more to even process the order and when contacted no one will give you a status update on your order just told to wait for an email will it come before Xmas - who knows!! Terrible customer service
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chris fear
(@bluegaschris) reported
@O2 No service! bill is never the agreed amount no customer service ! How can anyone on o2 be happy! legal scammers
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Edward Thompson
(@_EdThompson) reported
I was with Orange / @EE for nearly 30 years. Then my screen broke one day and I was told that EE could fix the screen only if they wiped my phone, I'd lose the first year of my twins baby photos/videos. I declined but the EE store person wiped the memory card anyway Hello @O2 !
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Tom Hackworthy
(@hackworthy_tom) reported
@O2 I order the 14 pro max at the end of September. Not even so much as an update of when I will receive it. Even a rough date! Phoned multiple times to no avail starting to seriously consider cancelling can you provide any help
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Jay
(@join4te) reported
@O2 Day 8 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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Iraq Lobster 🦞
(@TamieOfficial) reported
@O2 Happy Monday to everyone except YOU. Your 4G barely works. At least you can nudge the guy in front of you, we are stuck with you telling us there’s no known issue in our area. :/