O2 outages and service status in Hayes, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Hayes, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Hayes, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, Barnet, Kensington, Bushey, Hounslow, Ealing, Slough, and Esher.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames
|
Wi-fi | 3 days ago |
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Hammersmith
|
Internet | 5 days ago |
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Hammersmith
|
Internet | 6 days ago |
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Wembley
|
Internet | 8 days ago |
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Hammersmith
|
Internet | 11 days ago |
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Wandsworth
|
Internet | 12 days ago |
Community Discussion
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O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Gem (@gadgetgem) reported from Barnet, EnglandMissed out on my free sandwich this week @GreggsOfficial with @o2 due to the scanner being broken again. Went to next nearest greggs and they had no breakfast 😢 #o2priority #greggs #breakfast
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Federica Parise (@cityposer) reported from Brentford, England.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Ruth Maurice (@ruthie82) reported from Merton, England@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Federica Parise (@cityposer) reported from Kensington, England@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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Lord Bartlett-Davis (@BartlettDavisUK) reported from Kensington, EnglandThanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Savio (@savio_metal17) reported from Brentford, England@O2 I can’t get the Amazon prime offer. Please help
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Chris Reed (@chris_reed) reported from Hillingdon, England@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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fiono (@ksjsowhat) reported from Barnet, England@O2 I made an order on the 27th of October and it’s still not in process, I absolutely need the phone I ordered within two weeks, could you help me please ?
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John Francis William Apted (@SwissFrankIsGon) reported from Kensington, England@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Federica Parise (@cityposer) reported from Brentford, England@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Verity Powell (@PowellVerity) reported from Spelthorne District, England@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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☆ Liezel ☆ (@liezel_t) reported from Merton, EnglandHey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Federica Parise (@cityposer) reported from Brentford, England@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Owen Bailey (@SueOwenBailey) reportedHi @O2 can I have a number to call you on from a non-02 phone as I do not have enough signal to get a connection (on-going issue of several years) and would like to terminate my contract.
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Nirave 尼拉夫 (@nirave) reported@SteveyAsp @O2 I’m going to write a review and then run a TON of ads so no-one signs up for this bs. Hell, I may even launch another UK site just to sh*t all over O2 and the so-called customer service. I’m that angry right now
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JimBob (@Jimb0b007007) reportedWell @giffgaff @O2, having evaluated your service all over the country for use as a backup to my main @EE sim on my dual sim phone. I find your service absolutely abysmal and not even suitable as a backup. Therefore I must dispense with your shocking network.
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Forty-Nine Sea Horses (@GiveUpTheJosh) reported@O2 Love how you dont respond after you're so rude to me. You wont be seeing my custom again. Cancelling said new 24 month contract, cya.
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Steve Aspinall (@SteveyAsp) reported@nirave @O2 Yup, the last person I spoke to was the only one interested and to be fair she couldn't apologise enough...It was only because of her service that I didn't ask for my PAC...I'm only using it as a back-up second SIM in my Pixel 6 Pro
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Andy 🇬🇧 🇪🇺 + 27 others (@Andy_suth_pt) reported@BorisJohnson @virginmedia @O2 You lied about the rest though. Roaming charges. Remember when you assured everyone roaming charges weren't coming back? You can't help yourself you utter lying bastard
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Ryan Taylor (@RyanMarkTaylor) reported@O2 have honestly the most complicated and frustrating customer service I think I’ve ever come across. Seems the only way to contact them is on chat through app, then options are limited with no way to ask about anything outside of them & then they never answer anyway?!
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Nirave 尼拉夫 (@nirave) reported@SteveyAsp @O2 LOL I’m not surprised. I am surprised they reinstated it, they were complete idiots when I worked for them 11 years ago and it’s sad to see they’re still the worst UK network by a country mile. In total I’ve attempted 6 calls to them and only had 1 person who actually gave a damn
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S Dennison (@SDennison15) reported@O2 im returning my new phone for refund... There is NO way to contact you to tell you this!!! So doing it here! Ur cust serv is PANTS!! Not happy customer.
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Nirave 尼拉夫 (@nirave) reported@SteveyAsp @O2 They are F*IN USELESS. My email to the fraud team is a 7 paragraph rant that is also copied to every o2 executive email address. You know the best bit? This whole account is only DAYS old – what an utterly garbage company, no wonder they sold cos they were screwed otherwise.