O2

O2 Outage Report in Hayes, Greater London, England

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The latest reports from users having issues in Hayes come from postal codes UB4.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hayes, Greater London, England 12/04/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hayes, Greater London, England

The most recent O2 outage reports came from the following cities: Surbiton, London, Hammersmith, Wembley, Richmond, Hounslow, Southall, Merton, Ealing, Hayes, Epsom, Barnet, Uxbridge, Feltham and Walton-on-Thames.

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City Problem Type Report Time
United KingdomSurbiton Phone
United KingdomLondon E-mail
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomHammersmith Internet
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • misterscoop Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 Pity you can’t provide consistent, reliable service in London

  • julie_virgo1 julie virgo (@julie_virgo1) reported from Croxley Green, England

    @O2 #02priority can't seem to get a code for hairspray.. Can you help? 😲

  • mblair35 Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @JamesIMcKay @O2 Oh….never heard of it. Ta

  • ladidalimey david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • amylouisestone Amy Stone (@amylouisestone) reported from London, England

    @O2 I have also been doing this too. If this problem persists, then what?

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • T_Morris_Wealth Tim Morris (@T_Morris_Wealth) reported from London, England

    @emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    @under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs

  • MrsScreech Jess (@MrsScreech) reported from Hillingdon, England

    @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

  • Vagabond1107 ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

  • DebsHaden Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

  • Vagabond1107 ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

  • HawanDs Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England

    @O2 is okay but when it comes to speak to customer services 😴

  • arigork Ari Gork (@arigork) reported from Barnet, England

    @O2 Fixed the issue. Turned Volte off, rebooted, turned back on and got wifi calling back :)

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ElPedroCat Pedro Cat (@ElPedroCat) reported

    @O2 @ThreeUK @ThreeUKSupport Hi o2, I already am on o2 with an eSim that I had to get coz I never get any decent data signal. The frst speedtest was your network the other 2 fails were Three

  • KFenton21 Kate⚡️🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KFenton21) reported

    @rowdy_claire @O2 @giffgaff I still have a year in my contract and can’t afford to buy out but I won’t be staying when it’s up, even if my work gets me discount. It’s next to impossible to speak to anyone! It’s terrible! Never had this issue when I was with EE!

  • charli_bigspuds Charli (@charli_bigspuds) reported

    @O2 Nope! This is what I mean I've never had this much trouble and twice my services have cut off because of late bill payment but then even trying to pay it it's a nightmare

  • ifenn Ian Fenn (@ifenn) reported

    @O2 A different news story says the billing issue was related to final bills. I left in 2019, so may have been affected. On what date was the problem corrected?

  • M_Graham12qw M Graham Fine Art Commissions Open 😇 (@M_Graham12qw) reported

    @O2 If only the customer service was customer focused, there must be financial bonuses for non competitive additions

  • Qaadka ⒿⒶⓈⓄⓃ™ (@Qaadka) reported

    @O2 I need to speak to someone who will actually help me. I have been on the phone with your awful customer service team for a total of 6 hours now over the past 6 days trying to get problems fixed that your agents have created. I have been hung up on more times than I can count

  • dtackley Daniel Tackley (@dtackley) reported from Bury, England

    Oh what a surprise. @O2 have yet again failed to take my direct debit payment. Every month I call and they assure me the next payment will be taken but it never has. Sheer incompetence!

  • DaviniaPartrid1 Davinia Partridge (@DaviniaPartrid1) reported

    @O2 local phone mast down since 6pm Wednesday! Isolating people who are already struggling. When will it be fixed!

  • pencilmeinshop Sarah @ Pencil me in (@pencilmeinshop) reported

    @O2 hey 👋🏼 can you help me? My old mother was with o2, BT persuaded her to change (sim only) - they then asked her to text a couple of numbers and that would be the end of her contract / is this how it works now? I’m a bit suss at the advice she has been given

  • tiatto1 Phil (@tiatto1) reported

    @O2 So how do I know that you’re doing this as I’ve been a customer with you for much longer than 8 years. Care to share please? I would like to know if I am affected and if you have been overcharging me. I’m sure you wouldn’t have contacted me if I hadn’t contacted you first 😡