O2 Outage Report in Hayes, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Bushey, Woking, Paddington, Barnet, Hounslow, Ealing, Slough, Esher, Kensington, Worcester Park, Wandsworth, Wallington and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
Phone | |
| Hammersmith |
Internet | |
| London |
Phone | |
| London |
Wi-fi |
Community Discussion
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O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Ari Gork
(@arigork) reported
from
Barnet, England
@EE following up on the bad signal in the area I now stay in, can’t even have a call while walking in the neighbourhood, I may have to make a drastic decision and move to @O2 I’m in a 12 month contract so what are the cancellation terms if you can not provide a reliable service?
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Ari Gork
(@arigork) reported
from
Barnet, England
@O2 Thanks guys. Going to get someone I know with O2 to come through so I can check what your network coverage is like. Wife’s with @VodafoneUK and has no issues.
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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PeterJ
(@pjo1977) reported
@O2 what is happening with priority moments today, log on issues, errors in the app, unusable.
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David Carrington
(@DW_Carrington) reported
@O2 I spoke to someone about changing a click and collect order (I don’t have the photo ID), they were going to cancel it and call me back to reorder (as apparently you’re completely inflexible re changing things). No one’s called back and the order is still live on the a/c.
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Noel Vance
(@envance) reported
@O2 My elderly Mother is trying to get a new handset from you because hers is broken. You won't speak to her until she replies to a TEXT MESSAGE YOU KEEP SENDING HER. How do we get round this please, btw she cannot remember her security question from 10 years ago either !
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GeorgiaBattell
(@GeorgiaBattell) reported
@O2 help. My O2 Priority isn’t working. Have you made a recent update? I’m using the App on an iPhone 13
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James Maybank Jackson
(@jmaybankjackson) reported
@O2 I've done a check and it says there are no network issues in the area. Yet this has been an ongoing issue for the past year or so. Now that 5g has reached the area, signal is great when on that but when on 4g. There is nothing. My other mobile only 4g enabled and doesn't work now
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Samantha
(@samantharojos) reported
@O2 can i get some help on a refund please?
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Mr Bowe - Abbeywood CS
(@ABoweACS) reported
from
Kilkenny, Leinster
Dear @O2 .. how come I can get a full 5G signal in the wilds of Ireland but you cannot provide me with a decent 4G in the urban metropolis of Bristol.
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John CPFC Read 🦅
(@JohnRead388) reported
Anyone else get an absolute shocking service with @O2 nowadays? I wouldn’t be surprised if I can’t even send this tweet
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eli 🥀
(@itselliehill) reported
@O2 Clearly not please reply asap I’ve been without internet for 24 hours and you’re not providing me with a service. I haven’t been able to do my job properly today!!!!
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ᗷOᗷ ᗯᖇIGGᒪᕮᔕ ✌🏼
(@BobWriggles) reported
Dear @O2 … your network coverage is pants