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O2

O2 Outage Report in Hayes, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Hayes, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Hayes, England

The most recent O2 outage reports came from the following cities: Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, Barnet, Kensington, Bushey, Hounslow, Ealing, Slough, Esher, and Worcester Park.

CityProblem TypeReport Time
Hammersmith Internet 1 day ago
Hammersmith Internet 3 days ago
Wembley Internet 4 days ago
Hammersmith Internet 8 days ago
Wandsworth Internet 9 days ago
Uxbridge Phone 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • spillanemary
    mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • sachink0201
    Sachin Kumar (@sachink0201) reported from Brentford, England

    @O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

  • lexibeqiri
    Lexi Beqiri (@lexibeqiri) reported from Barnet, England

    @O2 Bought a pair of airpods in september and I have problems with the right one for over a week. It is not connecting properly. What is to be done? Thanks!

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • mblair35
    Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • nickshuttle
    Nick Shuttleworth (@nickshuttle) reported from Ealing, England

    @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

  • musical_IH
    Iain Hunter (@musical_IH) reported from Spelthorne District, England

    @Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong

  • ladidalimey
    david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @MancJules @O2 Yeah, they look like legit numbers but when you answer it's a stupid pre-recorded scam call!

  • richardmorrisuk
    Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • spillanemary
    mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 Pity you can’t provide consistent, reliable service in London

  • Borehamwoodbine
    Woody (@Borehamwoodbine) reported from Borehamwood, England

    In over 9 years with @O2 I’ve hardly ever needed customer services help and now after 3 attempts this year with little or no help I would just like to say thanks for nothing!

  • arigork
    Ari Gork (@arigork) reported from Barnet, England

    @O2 Fixed the issue. Turned Volte off, rebooted, turned back on and got wifi calling back :)

  • MrsScreech
    Jess (@MrsScreech) reported from Hillingdon, England

    @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

  • ashley_leggett
    Ashley Leggett (@ashley_leggett) reported from Hounslow, England

    @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • esrose2003
    Liz Rose 💙 (@esrose2003) reported from Richmond, England

    @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

  • MissusWebb
    Sarah 🧡 (@MissusWebb) reported from Burnham, England

    @O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻

  • huggyheaven
    Richard Lace (@huggyheaven) reported from Wandsworth, England

    @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GeebyYu
    🏯 Ꮆ乇乇乃ㄚ ㄚㄩ 🎮 (@GeebyYu) reported

    Ahhh, @O2 have announced they're partnering with @virginmedia.. As a customer of both I hope to god this means utilising O2's mobile network for home broadband whenever Virgin disconnects.. 🤞 Or discounts too. That'd be nice. Obvs.

  • Philsnr
    Phil🇬🇧🇮🇱🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢 (@Philsnr) reported

    @TheRoonMeister @virginmedia @O2 Customer service is abysmal

  • noodle73462909
    Winston Smith (@noodle73462909) reported

    @virginmedia @O2 Not me, just cancelled my contract with O2. We all know service will now be diabolical. Time for us to go back to smoke signals.

  • P13DigitalMedia
    P13 // Ian (@P13DigitalMedia) reported

    Given @virginmedia have genuinely atrocious customer service I can't help but be worried that @O2 which has been subpar under #Capita will now get even worse as the two firms merge.

  • Antenna1Brown
    Beverley Brown (@Antenna1Brown) reported

    @O2 @virginmedia Please don't let your good customer service and the way you treat your customers change. I used to be with Orange and they were as good to customers as you but when they merged and Orange became no more, there was nothing to keep me with EE. O2 were the perfect replacement.

  • jerry_mckean
    Jerry McKean 💙 (@jerry_mckean) reported

    @O2 @SkyDivingGecko Your customer service is useless. Every month I pay via DD but every month I get text saying bill hasn't been paid, I then have to ring my bank who confirm o2 haven't attempted to take payment. Every month it's the same. How can you not process a simple DD?

  • MeganSeward
    𝑴𝒊𝒔𝒔 𝑴 𝑺𝒆𝒘𝒂𝒓𝒅 (@MeganSeward) reported

    @O2 why are you so bad

  • SkyDivingGecko
    Jo 🪴 (@SkyDivingGecko) reported

    Hey @O2 - please don’t let Virgin Media’s sub-par customer service become your level of customer service now you’ve ‘joined forces’.

  • konnielyngus
    Madame Summerisle (@konnielyngus) reported

    @O2 @virginmedia Your service has been impeccable for the 8 years I’ve been with you. You’ve me helped so much this year. I was with Virgin for 3 years. Never again, or so I thought. I hope this doesn’t mean bad news because I have several devices with you and due to renew again in September.

  • tigersoph
    Sophie Marshall (@tigersoph) reported

    @O2 @virginmedia This is terrible news. I’ve always been happy with O2 and your customer service has been excellent. The worst experience I’ve had with any media provider was with Virgin Media. It was horrendous. Please don’t change your system for theirs. PLEASE. 🙏🏻