O2 outages and service status in Hayes, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hayes, England

The most recent O2 outage reports came from the following cities: Hammersmith, Ruislip, Slough, Hounslow, and Richmond.

City	Problem Type	Report Time
Hammersmith	Internet	3 hours ago
Hammersmith	Total Blackout	2 days ago
Hammersmith	Phone	4 days ago
Hammersmith	Total Blackout	4 days ago
Hammersmith	Total Blackout	4 days ago
Hammersmith	Total Blackout	4 days ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  Sarah Ward (@tiggsie) reported 4 minutes ago from Richmond, England

  @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

• 
  Matthew Blair (@mblair35) reported 10 minutes ago from Kingston upon Thames, England

  @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

• 
  Liz Rose 😍 (@esrose2003) reported 10 minutes ago from Richmond, England

  @O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom

• 
  Conleth Kane (@ConlethKane) reported 13 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  hedara (@hedaramusic) reported 13 minutes ago from Hammersmith, England

  @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

• 
  Jess (@MrsScreech) reported 18 minutes ago from Hillingdon, England

  @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

• 
  Joeachilles.com (@JoeAchilles) reported 26 minutes ago from Denham, England

  Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

• 
  Marcus (@Marcus_dd1) reported 29 minutes ago from Southall, England

  @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

• 
  💟 (@ShahlaaTahira) reported 31 minutes ago from Hillingdon, England

  So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

• 
  m a r y (@maryhippychick) reported 32 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Alex Murray (@alexmurray12) reported 33 minutes ago from Hillingdon, England

  @O2 I now have no data signal at home, I’m having to piggy back off an EE signal from someone else’s phone, why does this keep happening! #o2

• 
  Debbie Haden (@DebsHaden) reported 33 minutes ago from Slough, England

  @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

• 
  Federica Parise (@cityposer) reported 33 minutes ago from Brentford, England

  .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 39 minutes ago from Hammersmith, England

  @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

• 
  Nick Shuttleworth (@nickshuttle) reported 42 minutes ago from Ealing, England

  @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

• 
  Chris sweet (@poundland_thor) reported 43 minutes ago from Richmond, England

  @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

• 
  Stephanie Bennett (@StephsBubble) reported 51 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

• 
  Glenn macgregor (@Macgregor11) reported 54 minutes ago from Harrow Weald, England

  @O2 What's the situation for those of us that have recently taken a contract out with you with you supplying a Huawei device. Increasingly potentially losing all support for the phone now

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 55 minutes ago from Southall, England

  @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

• 
  Neil Higley (@NeilHigley) reported 55 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Till (@JohnTillUK) reported 13 minutes ago

  @sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/

• 
  That Guy Will (@Will_I27) reported 14 minutes ago

  @BelfastGiants @O2 The only thing legendary about this is how horrible it is. Going down as one of the worst jerseys of all time, across every hockey league.

• 
  JustaBoredGeezer (@BoredGeezer69) reported 16 minutes ago

  How poor is your service my O2 app Been trying to upgrade for over a week all I get is an error message tried going through 202 that was about as useless as your app One more attempt failed in going to EE truly peed off with it now @O2

• 
  maria met camila ♰ (@iammajof) reported 18 minutes ago

  @agb_ayline @andreamfloresss How can people be like that? Ariana has never encouraged hate, so seeing some of her fans treat other fans like that is just so sad💔. @O2

• 
  Jayne pell (@jaynepell) reported 19 minutes ago

  @wheat_daddy @O2 It’s also @VodafoneUK I can’t get signal in yard!!

• 
  Liesl_ (@_lliesl_) reported 20 minutes ago

  @joshjeram @O2 @davehpayne Indeed. After half an hour on the phone trying to get them to honour the prices ON THEIR OWN APP. I got offered a "special deal" as I am such a good customer. An expensive 24 month contract... The are an absolute shower. I'm moving provider tomorrow - one with a UK call centre

• 
  Chris Connor (@DjChrisConnor) reported 20 minutes ago

  @O2 so my iwatch decided to die,and I’m still paying for the sim,how do I cancel. Your amazing app only lets me cancel my phone airtime that’s linked? Also want a new watch.

• 
  Terry (@tgloughnane) reported 23 minutes ago

  @O2 Once again spent most of the weekend with no mobile internet! O2 are supposed to be a big player in the mobile world! WTF are you doing?

• 
  honey ౨ৎ ⋆˚꩜ ⋆ .˚🐞 (@kendrickswillow) reported 24 minutes ago

  hi @O2 i am still owed £659 for an iphone i bought from you which never got delivered which i requested a refund for, in APRIL. countless times i have called, gone into multiple of your stores and still nothing has been advanced please i am a 21 year old student thanks

• 
  Stuarty Mccarroll (@Stuartylovesya) reported 31 minutes ago

  @BelfastGiants @O2 I know it's been less than 24 hours, but i wonder how the jersey sales are going in comparison to previous seasons... 👀I'd guess they haven't gone well. Still time to rectify these poor decisions. White jersey is fine, the other three, horrible... Giants logo HAS TO BE central