O2 Outage Report in Hayes, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent O2 outage reports came from the following cities: London, Paddington, Barnet, Hounslow, Ealing, Slough, Esher, Kensington, Worcester Park, Wandsworth, Wallington, Kingston upon Thames, Ascot and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Phone | |
| Paddington |
Phone | |
| Barnet |
Phone | |
| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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لويد سا
(@iLloyd_Sa) reported
from
Hammersmith, England
@o2 can you fix your network in @westfeild #London as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90 pcm and you don’t get basic networks. Not a happy customer anymore.
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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لويد سا
(@iLloyd_Sa) reported
from
Hillingdon, England
@O2 It’s doesn’t help!!!!! It’s getting frustrating day by day been with @02 nearly 7 years and it’s getting worst day by day. No proper coverage. There’re much better network providers in the U.K. that provide better network and customer services it’s time to make a change!!!!!!!
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Glenn macgregor
(@Macgregor11) reported
from
Harrow Weald, England
@O2 What's the situation for those of us that have recently taken a contract out with you with you supplying a Huawei device. Increasingly potentially losing all support for the phone now
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Corina Wieland
(@CorinaWieland) reported
from
London, England
@VictoriaGoodyer @O2 Exactly what I will do! I was hoping the more expensive monthly rate (to other providers) is justifid by the costumer service. How wrong was I! Fed up with the poor service, signal cover (in London!), weekends without data and now this.
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Corina Wieland
(@CorinaWieland) reported
from
London, England
@O2 I have called O2 several times and also chatted online to a few people (Nooruddin for example).I also spoke to the 3rd party which don’t care and to the police which are busy with bigger problems.What it comes down to is YOU are charging me, and I am YOUR costumer
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John Sheppard
(@johnsheppard71) reported
from
Chalfont Saint Peter, England
@O2 I am an o2 customer for over 20 years ,I am not happy that I am due for an update and you cannot compete with other companies. Where is the loyalty to your customers .
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Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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Ali Malik
(@Ali_Malik) reported
from
London, England
The ordeal continues. @O2 and it’s #CustomerService is very good at taking notes but appalling at resolving complaints / closing issues. Generated an incorrect / inflated bill despite multiple assurances otherwise! Now running pillar to post, no resolution in sight @MarkEvansO2
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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لويد سا
(@iLloyd_Sa) reported
from
Brentford, England
@o2 can you fix your network in Westfield as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90/Month and you don’t get basic network coverage inside the mall. Not a happy customer anymore.
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Stella Leung
(@StellaWYLeung) reported
from
Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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Aik Saath
(@AikSaath) reported
from
Slough, England
@sabia_hussain @SEGROplc @O2 SEGRO have checked to see if the theft was on the estate itself. We'll see the young people right - just thought it might be worth reaching out to our 'bigger cousins' to see if they could help. Good to hear they didn't find anything in your car. 👍
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Abigail Brady
(@abigailb) reported
from
Wandsworth, England
@O2 Hi, i’m not an idiot - I’m a software engineer - I know it didn’t come *from* you. Nonetheless it was relayed *by* you. It shouldn’t have been, because you shouldn’t accept text messages for relay that appear to be from banks unless you can verify that they really are.
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Benny
(@Benny__H) reported
@MSE_Deals I see @O2 dropped the nero deal....never a good idea to keep a deal that customers like 🙄
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Marc Regan
(@Marc_Regan) reported
@O2 They were a 10 and then they started redacting all their best perks from their priority service.
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Kelly Jones
(@KellyCMJones) reported
Has anyone ever successfully been able to start a conversation via the app @O2 ? Frustrated beyond belief. Got stuck in Italy with no service and no way of contacting them and now again still unable to get through.
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Katy P
(@KatyLeanne25) reported
@O2 horrible company! Scammed my husband into a contact with you by promising him you'd retrieve his voicemails of deceased relatives (which was a lie!) Then ruined his credit score (whilst trying to apply for a mortgage) saying he hasn't paid his contract when he cancelled it!
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Joanne Smith - Jo
(@_Joannesmith) reported
@O2 Trying to transfer a number from 02 payg to new 02 pay monthly sim card is proving impossible. "Keep my number" web portal reports error. Online chat continually busy (after I have typed in my query), dialing customer services cuts off. Help please, this should be simple.
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Myles
(@Myles86927573) reported
@O2 absolutely disgusting customer service. In a rural area with a extremely ill person just released from hospital, no other phone and 02 deactivates my sim twice because of incompetence then replies once every hour. No way to call 999 if needed.
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CLNxo
(@clnairn_xo) reported
@Jdl_X8 @O2 Nahhh cause when I was in Manchester I had virtually no signal for the full 4 days n my network uses O2 too??? Wtf is going on??
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Victoria
(@Victoriamay1108) reported
@O2 once again a phone mast is not working in my area and I can't make or receive calls, this happens at least once a month for a few days but yet I'm still paying the full amount even though the service is unusable
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Hello_World
(@PalmiraWorld) reported
@O2 What’s the point? I have always been told there is nonissues, but at the moment i am not even able to call the doctor cause the signal is weak
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Zen✨
(@AdenikeZen) reported
@O2 Everywhere!!! And the compensation I'm owed is still yet to hit my account. You guys even offered to waive the fee to cancel my contract early and yet 2 different managers dealing with my case haven't called back. I'll DM if you can guarantee a call from someone in management