O2 Outage Report in Hayes, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 07: Problems at O2
O2 is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (52%)
-
Internet (29%)
-
Total Blackout (12%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent O2 outage reports came from the following cities: Kensington, London, Worcester Park, Wandsworth, Slough, Wallington, Kingston upon Thames, Ascot, Barnet, Hammersmith, Ealing, Southall, Paddington and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Phone | |
| London |
Internet | |
| Worcester Park |
Phone | |
| London |
Internet | |
| Wandsworth |
Phone | |
| Slough |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
-
Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
-
siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
-
Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
-
David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
-
Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
-
Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
-
Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
-
Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
-
siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
-
Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
-
Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
-
hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
-
Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
-
Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
-
Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
-
Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
-
Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
-
Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
-
Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
-
Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
John TV
(@johnlm20) reported
@BookTalkCIC @ElectionMapsUK in Birmingham and have not received it, but I can see I have one line out of 4, so maybe weak signal affects it. Thank you @O2
-
JasonBoi2000
(@JaysonBoi2000) reported
@SkyHelpTeam That would be the @O2 outage
-
Ed Smith-Muller
(@edsmithmuller) reported
@O2 no emergency alert for me and I have a full android bug report if you want it. Was on WiFi calling at the time
-
Ash Wade
(@AshWade10) reported
@Palmadoodle @O2 O2 stop wasting their time. And tell them something is wrong. I’m on Vodafone and can’t make any calls. So obviously it’s a wider issue.
-
Jessica.
(@Jessikah1703) reported
@O2 do you have any info when my signal will be working again. Its nearly been a week and with 2 children with disabilities it's becoming frustrating not having a working phone!
-
Saeran the Wanderer 💙🇺🇦
(@Searan15) reported
No alert for me on a @O2. Fail #emergencyalert
-
Thecatswhiskers🇮🇪
(@catswhisker4) reported
@BobzGray @O2 We had no signal but when we moved our phones to get dignal, the slert came at 3-15.
-
Rahim Premji
(@RahimPremji) reported
@O2 Did not get the government alert today. I've complained several times about zero reception but network don't care
-
Dave Hartles
(@TwoOaksFarm) reported
So appears you only get an emergency alert if you get 4g or 5g signal. @O2 only deine to let me have 1G in a small corner of my garden, or wifi calling, which means I'll be killed to death before getting an alert.... which is nice...
-
Michael Turner
(@mturner1961) reported
Why was 3pm today the only time I’ve ever seen ‘three bars’ worth of signal on my #O2 @O2 mobile downstairs at home? Surely not a coincidence. No message received anyway as at 1506. #EmergencyAlert