O2 outages and service status in Hayes, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hayes, England

The most recent O2 outage reports came from the following cities: Hammersmith, Slough, Hounslow, Richmond, Ruislip, Harrow, Teddington, and Brentford.

City	Problem Type	Report Time
Hammersmith	Total Blackout	2 days ago
Slough	Phone	2 days ago
Hounslow	Internet	4 days ago
Hammersmith	Internet	16 days ago
Richmond	Total Blackout	23 days ago
Hounslow	Internet	24 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  Paul Ferrer (@paullferrer) reported 8 minutes ago from Harrow Weald, England

  @O2 Two weeks later still have low signal and no one is telling me when it will be fixed you pass me to Sky Mobile who say its your masts they use and contact you

• 
  Federica Parise (@cityposer) reported 8 minutes ago from Brentford, England

  @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

• 
  💟 (@ShahlaaTahira) reported 9 minutes ago from Hillingdon, England

  So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

• 
  Amalik799 (@Amalik7991) reported 11 minutes ago from Kingston upon Thames, England

  @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

• 
  Chris sweet (@poundland_thor) reported 13 minutes ago from Richmond, England

  @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

• 
  Primmy💁🏾 (@Primrose_Hikwax) reported 14 minutes ago from Slough, England

  @O2 There was a mast down in my area but the matter wasn’t resolved for 3 weeks. I have data with EE on my ipad and the data wasn’t affected with them. With my phone I was unable to text, call or use my data. I don’t understand how you expect to put off £11, yet I haven’t been able

• 
  Debbie Haden (@DebsHaden) reported 17 minutes ago from Slough, England

  @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

• 
  Ruth Holliday (@RuthHolliday13) reported 24 minutes ago from Hammersmith, England

  Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

• 
  abena (@itsnadine_) reported 27 minutes ago from Harrow Weald, England

  @O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

• 
  m a r y (@maryhippychick) reported 33 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 34 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Alex Murray (@alexmurray12) reported 36 minutes ago from Hillingdon, England

  @O2 I now have no data signal at home, I’m having to piggy back off an EE signal from someone else’s phone, why does this keep happening! #o2

• 
  Alan R Adair (@RadarRadar) reported 41 minutes ago from Hounslow, England

  @O2 Hello O2 Been a customer for 20 years or more and paid all my bills. It’s a shame to lose two accounts because of a data charge that, while you may regard as valid, seems unreasonable. Also, “5 to 6 days if you submit a complaint email” is not an acceptable response time.

• 
  Ben Marshall (@marshallb60) reported 44 minutes ago from Kingston upon Thames, England

  @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

• 
  Darren Boyle (@misterscoop) reported 45 minutes ago from Brentford, England

  @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

• 
  Jeetesh Luhar (@Indian_Thriller) reported 47 minutes ago from Iver Heath, England

  Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

• 
  Ashley Leggett (@ashley_leggett) reported 49 minutes ago from Hounslow, England

  @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 51 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  Federica Parise (@cityposer) reported 56 minutes ago from Brentford, England

  .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

• 
  hedara (@hedaramusic) reported 58 minutes ago from Hammersmith, England

  @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alisdair HamiltonW (@AHWilkes) reported 36 seconds ago

  I'm a loyal customer of @O2 for decades with no intention to leave but with 5 SIMs in the family & a mixture of surreptitious chicanery on tariffs and annual increases I realise I'm paying a big Loyalty Penalty. O2 price discrimination blocks the advertised deal I want😡

• 
  erin p (@erin_pain666) reported 3 minutes ago

  @O2 I’m trying to make a formal complaint but your complaints process appears to be failing. Your online complaint form gives me an error and the complaints email address directed me to is not monitored. I need someone to help me register this complaint through another route.

• 
  El poder de la guadaña (@lautaf40) reported 7 minutes ago

  @johnstanham @EnglandRugby @O2 Shut up, *******

• 
  💎 (@Hygge65283194) reported 7 minutes ago

  @O2 your phone service is so bad. Thank god im going over to EE

• 
  mysteriousgal (@mysteriousgal) reported 8 minutes ago

  @TangoNcherry @O2 I am having the same issue and @O2 customer service doesnt seem to have any clue. Have you managed to get this resolved yet?

• 
  Chrissy H 💚🩷 (@Chris_1987) reported 11 minutes ago

  Honestly @O2 are dreadful, mess around with the payment of my bill YET again which I paid and my services STILL aren’t up & running it’s been over 24hrs? Not to mention the customer service team being absolutely useless.

• 
  Caroline McDonnell (@sweetiepiecaz) reported 12 minutes ago

  @O2 this is why I left o2. My partner has a business and his customers are saying they can't get through to him. It has been over a week. The £10 refund is not enough. Can you just fix the mast please?

• 
  simon parker (@simonparker1987) reported 14 minutes ago

  @O2 need to really sort out there app and website can never load anything up as it always comes up with to many redirects might have to think about moving to a new network

• 
  James Dawson (@jamiesdawson) reported 16 minutes ago

  @o2 why has your 4G data become so bad? I have 2 bars but very difficult to get online at Axminster Train station to check on travel. Bridport is just the same. Why?

• 
  Altrincham HQ - Social Media Marketing in Manc (@altrinchamhq) reported 17 minutes ago

  I've had terrible coverage from @O2 - Can't get a signal most of the time in Liverpool City Centre - At the castlefield bowl gigs - every other network my friends were on was ok, O2 failed Generally can't trust it for any coverage