O2 outages and service status in Hayes, England

Problems in the last 24 hours in Hayes, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hayes, England

The most recent O2 outage reports came from the following cities: Hammersmith, Stanmore, Kingston upon Thames, Wembley, Uxbridge, Greenford, Wealdstone, Bushey, and Hounslow.

City	Problem Type	Report Time
Hammersmith	Phone	5 hours ago
Hammersmith	Internet	17 hours ago
Stanmore	Total Blackout	5 days ago
Kingston upon Thames	Internet	6 days ago
Kingston upon Thames	Wi-fi	14 days ago
Hammersmith	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

• 
  Marcus (@Marcus_dd1) reported 3 minutes ago from Southall, England

  @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

• 
  Robert Balaam (@RobertBalaam) reported 8 minutes ago from Southall, England

  @O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!

• 
  Simon 'Whippet'.. (@s_reynolds808) reported 8 minutes ago from Kingston upon Thames, England

  Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins

• 
  Nina Van Driel (@ninavdbennett) reported 12 minutes ago from Windsor, England

  @O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.

• 
  Jose Suarez (@SuarezFusters) reported 15 minutes ago from Ealing, England

  @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

• 
  Jess (@MrsScreech) reported 17 minutes ago from Hillingdon, England

  @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

• 
  Mohamed Abdinur (@MabdiNur1) reported 18 minutes ago from Hammersmith, England

  @O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.

• 
  ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported 22 minutes ago from Hammersmith, England

  @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

• 
  Pawlie (@Si11y3gg) reported 25 minutes ago from Richmond, England

  @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

• 
  ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported 29 minutes ago from Hammersmith, England

  @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

• 
  Alan R Adair (@RadarRadar) reported 31 minutes ago from Hounslow, England

  @O2 Hello O2 Been a customer for 20 years or more and paid all my bills. It’s a shame to lose two accounts because of a data charge that, while you may regard as valid, seems unreasonable. Also, “5 to 6 days if you submit a complaint email” is not an acceptable response time.

• 
  Conleth Kane (@ConlethKane) reported 33 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  Robert Balaam (@RobertBalaam) reported 33 minutes ago from Southall, England

  @O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩

• 
  Steve Depeare (@depeare) reported 36 minutes ago from Ealing, England

  @O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

• 
  Verity Powell (@PowellVerity) reported 47 minutes ago from Spelthorne District, England

  @O2 will I get final bill? I’ve loved to another network and want to cancel direct debit

• 
  Darren Boyle (@misterscoop) reported 52 minutes ago from Brentford, England

  @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

• 
  💜💚Care Campaign For The Vulnerable💚💜 (@CCTVinCare) reported 52 minutes ago from Gerrards Cross, England

  @O2 amazing customer service experience on your 202 called MARCO. 🙏

• 
  m a r y (@maryhippychick) reported 53 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  Gianluigi PAGHI (@Gigiryche) reported 58 minutes ago from Harrow Weald, England

  Thank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.

• 
  Nick Shuttleworth (@nickshuttle) reported 59 minutes ago from Ealing, England

  @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Simpson (@Simmosworl) reported 6 minutes ago

  @O2 @darkclown He can't reply you melts he has no signal...

• 
  PB1982 (@pb1982) reported 10 minutes ago

  After 20 days and multiple calls to o2, I’ve decided to request a refund and return my order. It’s amazing how quick they work to get you off the phone and take zero accountability for the poor customer service and experience…‘£50 compensation and we’ll close your complaint’ @o2

• 
  Jane Lewis (@lew13832731) reported 12 minutes ago

  @O2 what's wrong with your network? People keep trying to call me but calls not going through. Tried turning phone of. Have reported via app but no reply

• 
  Pvt. M.Bastard 🇬🇧🇪🇺🇫🇷🇺🇦 (@CeZar0905) reported 12 minutes ago

  @O2 @Kirsty_x85 ‘Trouble’

• 
  miss K (@Miss_Keefe) reported 13 minutes ago

  @O2 sort it out paid my bill over 2 weeks ago nearly 3 weeks now and still no service I need my services reinstated. I’ve been calling you everyday and still nothing you keep telling lies.

• 
  Isyraf Baharudin (@IsyrafB) reported 14 minutes ago

  @AXS_UK please help! I cant connect my AXS account from @O2 arena app. Please assist

• 
  Dominic Hanley (@Dominiho7) reported 14 minutes ago

  Whatever works you did in the TN22 area has made your signal and service far worst @O2. Can't get 5G at all now and to add to that contract prices have jumped up £5. Failing the customer as always

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 20 minutes ago

  The service I've received from @O2 absolutely disgusting trying to sort an issue and speaking to someone it was very difficult to understand which makes it more frustrating one that talk too fast with a heavy accent.

• 
  Joe Gibbs (@JoeGibbs2) reported 21 minutes ago

  @O2 To many phone calls to an automated switched board to eventually get through to Somone to not have this sorted multiple times is so poor . I’ve been told today it could take up 7 days to which I’ve said if not sorted in next 2 days I’m closing my contract and going back to three

• 
  Abi (@overlyannoyingx) reported 24 minutes ago

  @O2 might actually have the worst customer service ever ffs. 10+ years of being a customer and they’re making me wanna smack my head off the floor 😭