O2 Outage Report in Hayes, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at O2
O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent O2 outage reports came from the following cities: London, Wandsworth, Slough, Wallington, Kingston upon Thames, Ascot, Barnet, Hammersmith, Ealing, Southall, Paddington, Fulham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wandsworth |
Phone | |
| Slough |
Phone | |
| Wallington |
Internet | |
| Kingston upon Thames |
Phone | |
| Ascot |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Sheena Watts
(@Sheena81) reported
from
Kensington, England
@MoneySavingExp Is this every network? @O2
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Matt Gauntlett
(@MattGauntlett) reported
from
Watford, England
@O2 I need help ASAP please
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔
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Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
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Ari Gork
(@arigork) reported
from
Barnet, England
@O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
.@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
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HeHymn ³⁰
(@brineferry) reported
from
Brentford, England
@O2 are you broken
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Nicola Fish 💙
(@Nicolanoodle) reported
from
Richmond, England
@O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?
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Dave Hampton 🌍🌳
(@carboncoach) reported
from
Kensington, England
Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!
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Josh
(@JoshBates) reported
from
Paddington, England
@O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.
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Jeetesh Luhar
(@Indian_Thriller) reported
from
Iver Heath, England
Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.
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Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom
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Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
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Ruth Holliday
(@RuthHolliday13) reported
from
Hammersmith, England
Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great
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Lou 🐝 Lou
(@Stasisesque) reported
from
London, England
A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Ealing, England
@O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Corrine Mirza
(@CorrineMirza) reported
@O2 @_ItsTitch They were meant to be looking into a credit of 39.99 but then never did anything about it
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Luke Rapley
(@luke_rapley) reported
@O2 We sent a complaint 3-weeks ago and only had 1 response. We’ve had poor coverage in our area for a while but had completely no service for the last 4-weeks. How can you discuss or deal with complaints if it takes 2 weeks to get an actual reply? Very disappointed.
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Peter 🇬🇧🇦🇺🏴🇮🇪
(@PJA1066) reported
@O2 Not really, they just said it was a technical issue & they’d look into it, that was another week ago. No follow up to their original text acknowledging my issue which was logged on 12th Jan.
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🔥Cropped🔥🇩🇪
(@NoCroppedOK) reported
@O2 pls don't outsource your service anymore and add an option for ds lite and dual stack for private customers and maybe we can talk about being sorry again
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William Smith
(@NFFC69Will) reported
@O2 Not interested at all in looking into the matter to see where the failings in your customer service are happening? What’s happened at O2 you used to be the best service and provider. Just a “oh sorry bye”. You have a 1.2 rating on trustpilot for a reason, Vodafone has 4.6
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Martin 53
(@martinmcnally53) reported
@O2 My son sorted it out. Have Face ID. It was wanting me to log in username etc. As if I never had account
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Dean Spencer
(@DEANX121) reported
@O2 why is your customer services so bad ! Sent me a text and 3 emails to cancel a sim within the cooling off period and didn’t receive 1 ! Have to call again after 25 minutes ! Cowboys
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Lee Hill 8️⃣
(@teamhill888) reported
@O2 We are just being passed around - hence the ofcom complaint and now being charged for new contract and phone - store can’t help either - cannot believe that no one in o2 can help
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TJ
(@teejwxm) reported
Hi @O2. Why have I got absolutely no signal? Not even 1 bar. Your service gets worse every day.
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Peter 🇬🇧🇦🇺🏴🇮🇪
(@PJA1066) reported
@O2 What’s up with O2/virgin tech support? I called them because my voicemail isn’t working properly over 3 weeks ago, they promised to fix it in 3-7 days, I called again last week, same promises but still no fix. Do they care ?