O2 Outage Report in Send, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Send, Surrey, England
The most recent O2 outage reports came from the following cities: London, Cranleigh, Camberley, Richmond, Godalming, Dorking, Epsom, Oxshott, Farnborough, Feltham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Phone | |
| London |
Phone | |
| London |
Phone | |
| Cranleigh |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Red Pixie 💙
(@RedPixie61) reported
@O2 No service for 12 hours and you’re not replying to messages?
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Jack Parker
(@JackParkerNo1) reported
@O2 Yeah....to say the chat team will reply as soon as they can. I GAVE UP......THIS WAS HOURS AGO.....I AM NOT GOING TO KEEP THE APP OPEN ALL DAY JUST TO WAIT FOR YOU. PLEASE SORT YOUR CUSTOMER SERVICE SYSTEM!!!!!
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Alisha Faye Parry
(@foxylemon86) reported
@O2 I have never had such poor service. My phone has been cut off for now reason. Bills up to date and paid! Contacted O2 yesterday and I’m still not connected! Bank holiday weekend and I can’t use my phone to contact my family! #poorcustomerservice #poorservice
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Becky Forrest 🔶 (she/her)
(@BeckyForrestLD) reported
@O2 It’s ok, after a voice recog that didn’t recognise “yes” and random divert to sales who cut me off trying to transfer me to customer service I eventually got through and eventually got sorted 🤞. Would have been easier via a chat though 🙃 - thanks for getting back to me
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Joseph Kelly
(@Saltnpepper4eva) reported
@O2 hi keep getting calls from your tech people about signal issues but they hang up after 2 rings then leave passive-aggressive voicemails. One just called when I was in the undertakers. Can you please ask them to stop
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David Winkley
(@Davewink) reported
@O2.co.uk/O2CTW Can someone help, I've just recieved my 25GB O2 SIM thro a deal with Virgin Media. The Sim has been sent with my surname spelt incorrectly. If I insert the SIM in my phone, will O2 recognise my surname spelt correctly ?? Getting fed up now. can someone help ?
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richard
(@dickfleur1) reported
@o2 I have worked out the problem, even though the network map says you give excellent coverage and it shows 4G with full bars. What you actually wait what's actually happening to me is you @o2 has dead spots where it shows excellent signal but the signal just drops off!
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Wing Tsang 🎈ACIM, A IDM
(@wtsang_) reported
Hi @O2 - is there any network issues in Milton Keynes? I have no data access using 4G on my phone. #help #network #o2down
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Chris
(@Outdoorsy_Chris) reported
@O2 Hi, you are not reading through the trail or I assume it’s different people responding. This happens to both myself and wife. We are both on O2. Though the last 36 hours or so it’s been better. Coincidence that I raised a fault via the network app?
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Becky
(@91_beckss) reported
@O2 i changed both my phones to sim only around 2 weeks ago, the lady said no payments would come out in june as we paid off both our contracts. Can you please help/explain to me why my bill is now saying 50 odd ££?!