O2 Outage Report in Send, Surrey, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (45%)
-
Internet (31%)
-
Total Blackout (19%)
-
Wi-fi (3%)
-
E-mail (2%)
-
TV (%)
Live Outage Map Near Send, Surrey, England
The most recent O2 outage reports came from the following cities: Guildford, London, Aldershot, Leatherhead, Woking, Farnham, Sandhurst, Esher, Pirbright, Kingston upon Thames and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Phone | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
-
Chris sweet
(@poundland_thor) reported
from
Richmond, England
It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
-
Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔
-
kelly marie sanders
(@KellyMSanders) reported
from
Bracknell, England
@O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?
-
Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
-
𝕵𝖚𝖌𝖘
(@till_the_wheels) reported
from
London, England
@O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.
-
Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
-
david bryant
(@ladidalimey) reported
from
Richmond, England
@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
-
Bede Feltham 💙
(@bedefeltham) reported
from
Esher, England
@O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx
-
Lou 🐝 Lou
(@Stasisesque) reported
from
London, England
A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
-
Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April
-
Amalik799
(@Amalik7991) reported
from
Kingston upon Thames, England
@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭
-
Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
-
Christian Radnedge
(@ChristianRad) reported
from
London, England
Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...
-
Andrew Dourka-Laird
(@LairdDourka) reported
from
London, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
-
Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
.@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.
-
Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
-
Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom
-
Nicola Fish 💙
(@Nicolanoodle) reported
from
Richmond, England
@O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.
-
Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
-
Jackie Malton
(@Thursley) reported
from
Thursley, England
@GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
joodles
(@joodles15) reported
@O2 So a week later same rubbish service and I’ve waited 6 hours for a inbox from yourselves!! O2 customer service sucks!
-
Heather jamieson
(@HTJ1986) reported
@O2 I’d like an email address for complaints please! After spending 2hrs today on the phone to ‘customer service’ I asked for the complaints department to be told o2 do not have one?! If I want to complain then use social media! Can someone please send me an appropriate email?
-
sami
(@sami_dread) reported
@jems_lou @O2 I’m glad I’m not the only one having this issue, service is terrible
-
lynne hendry
(@munchiebaby77) reported
@O2 I'm interested in the offer of an extra £150 when you trade in your old phone but the link to the t&cs on your website for this doesn't work. How do I see what the t&cs for this are?
-
Rebecca Cook
(@Rebecca44644422) reported
Sort it out @O2 , 1 hour 10 and still no one in @O2customerservices can help. Looks like I was right to leave
-
Jane walker
(@supermum1) reported
@o2 is the network down in Dinnington s25 I can't make or receive calls
-
Debbie Moore
(@Debbsmx) reported
@O2 how hard is it to actually speak to someone!! Been a victim of domestic violence and need some help. Paying my abusers bill and want to stop but I can’t speak to anyone!! The bill is in my name and I am the account holder but he has the handset. There is a restraining order
-
Ⓥ Ambzii_For_Animals
(@AmberCogger) reported
@SkyUK Called to discuss service issues I’ve had for about two years, got passed around the houses, got cut off, told tech team could help but never got to speak to them, ended in me cancelling after an hour and they refused to raise a compliant for me. Thanks for nothing. Hi @O2
-
Jord
(@ItsJorddy) reported
@O2 Looking to join 02 but would like to speak to a customer advisor, any way of doing this online without having to phone up? Is your sales live chat still available?
-
Jems
(@jems_lou) reported
So you can’t use chat on @O2 and you have to wait days for a generic answer on DM when did o2 customer service get so bad?????