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O2

O2 Outage Report in Epping, Essex, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Epping, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epping, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Epping, England

The most recent O2 outage reports came from the following cities: Enfield Town, Hackney, Brentwood, Muswell Hill, Chingford, Ilford, Bishops Stortford, Sawbridgeworth, Upminster, Harringay, Harlow, Chigwell, Waltham Forest, and Camden Town.

CityProblem TypeReport Time
Enfield Town E-mail 19 hours ago
Hackney Phone 11 days ago
Hackney Internet 15 days ago
Enfield Town Total Blackout 16 days ago
Hackney Phone 16 days ago
Hackney Total Blackout 19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Epping, England

Latest outage, problems and issue reports in Epping and nearby locations:

  • SerbayOzcann
    Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Your service doesnt work in Bournemouth lol

  • GillKirby
    Gill Kirby (@GillKirby) reported from Islington, England

    @O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!

  • PaulGrayburn
    Mr Grayburn (@PaulGrayburn) reported from Romford, England

    Hey @O2 I wish you’d stop shoving Disney+ down my throat as an extra. What would be nice is being able to share my data with my son but you won’t allow that. My biggest regret rejoining you. Probably wouldn’t of bothered if I knew!

  • 1011FOXEE
    beverley fox (@1011FOXEE) reported from Takeley, England

    @O2 I am trying to apply the discount I get for working at Tesco,it won’t let me use my email as used for my daughters account,help!!

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

  • Bex_Stinson
    BEX (@Bex_Stinson) reported from Camden Town, England

    Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

  • Mr_Rafal
    Raf (@Mr_Rafal) reported from Hackney, England

    Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

  • HowarthCharles
    Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • PaulGrayburn
    Mr Grayburn (@PaulGrayburn) reported from Romford, England

    @kythespy @O2 Deleted it now, **** ‘em.

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

  • London_W4
    Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • SerbayOzcann
    Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Whenever i got to Bournemouth im losing the signal on the beach straight away

  • BenFisherCT
    Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • GillKirby
    Gill Kirby (@GillKirby) reported from Islington, England

    @O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.

  • iDaffySB
    Daffy (@iDaffySB) reported from Hackney, England

    Dear @O2, I’m having problems paying my bill, please help..

  • hillww1
    William Hill (@hillww1) reported from Stratford, England

    @O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂

  • stephenhdg
    steve the taxi (@stephenhdg) reported from Ilford, England

    @Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

  • j4cobwood
    Jacob Wood (@j4cobwood) reported from Harlow, England

    @O2 I need support with my network, I’ve tried everything that the website says, my calls won’t connect and when they do the sound is cracking and poor. Most of people trying to call me can never get through either. This has been happening for months now

  • Claudiasabram
    Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SteveyAsp
    Steve Aspinall (@SteveyAsp) reported

    @nirave @O2 Yup, the last person I spoke to was the only one interested and to be fair she couldn't apologise enough...It was only because of her service that I didn't ask for my PAC...I'm only using it as a back-up second SIM in my Pixel 6 Pro

  • RyanMarkTaylor
    Ryan Taylor (@RyanMarkTaylor) reported

    @O2 have honestly the most complicated and frustrating customer service I think I’ve ever come across. Seems the only way to contact them is on chat through app, then options are limited with no way to ask about anything outside of them & then they never answer anyway?!

  • SueOwenBailey
    Sue Owen Bailey (@SueOwenBailey) reported

    @O2 Thanks so much, I have just tried that, spent ten minutes jumping through hoops to speak to someone only for them to hang up on me as soon as they answered. I will DM you - can you arrange for someone to call me please

  • onlyslightlybsd
    Onlyslightlybiased (@onlyslightlybsd) reported

    @O2 Have been waiting on hold for about half an hour now, is there any other way of organising a return? Either in store or through a webchat service

  • SrockettSam
    sam (@SrockettSam) reported

    @O2 dreadful customer service, fraud team never contact you I've been waiting 42 days, quick enough to send me 8 debt letters though!! 2 complaints put in told response within 5 days again no one gets back to you. DM tell you how sorry they are they'll esculate it still waiting

  • nirave
    Nirave 尼拉夫 (@nirave) reported

    @SteveyAsp @O2 They are F*IN USELESS. My email to the fraud team is a 7 paragraph rant that is also copied to every o2 executive email address. You know the best bit? This whole account is only DAYS old – what an utterly garbage company, no wonder they sold cos they were screwed otherwise.

  • nirave
    Nirave 尼拉夫 (@nirave) reported

    @SteveyAsp @O2 I’m going to write a review and then run a TON of ads so no-one signs up for this bs. Hell, I may even launch another UK site just to sh*t all over O2 and the so-called customer service. I’m that angry right now

  • benjaminlfc
    Benjamin Webster (@benjaminlfc) reported

    @O2 sort out your network!!!! Over £300 a month on airtime plans and devices and this is what I get

  • sololatolulope
    beehem (@sololatolulope) reported

    @O2 , you do not care about your customer and am very upset about this. @O2 isn’t taking any responsibility and it seems like @RoyalMail isn’t too. How do I get my phone back or my money in this case.

  • GiveUpTheJosh
    Forty-Nine Sea Horses (@GiveUpTheJosh) reported

    **** @O2 so much. Upgraded yesterday so it would be on the same sim, go to work today and i have no data??? Great