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O2

O2 Outage Report in Epping, Essex, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Epping, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epping, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Epping, England

The most recent O2 outage reports came from the following cities: Enfield Town, Hackney, Brentwood, Muswell Hill, Chingford, Ilford, Bishops Stortford, Sawbridgeworth, Upminster, Harringay, Harlow, Chigwell, and Waltham Forest.

CityProblem TypeReport Time
Enfield Town E-mail 2 days ago
Hackney Phone 12 days ago
Hackney Internet 16 days ago
Enfield Town Total Blackout 17 days ago
Hackney Phone 17 days ago
Hackney Total Blackout 20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Epping, England

Latest outage, problems and issue reports in Epping and nearby locations:

  • GillKirby
    Gill Kirby (@GillKirby) reported from Islington, England

    @O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!

  • GillKirby
    Gill Kirby (@GillKirby) reported from Islington, England

    @O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

  • Claudiasabram
    Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

  • Bex_Stinson
    BEX (@Bex_Stinson) reported from Camden Town, England

    Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

  • HowarthCharles
    Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • 1011FOXEE
    beverley fox (@1011FOXEE) reported from Takeley, England

    @O2 I am trying to apply the discount I get for working at Tesco,it won’t let me use my email as used for my daughters account,help!!

  • PaulGrayburn
    Mr Grayburn (@PaulGrayburn) reported from Romford, England

    @kythespy @O2 Deleted it now, **** ‘em.

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

  • Mr_Rafal
    Raf (@Mr_Rafal) reported from Hackney, England

    Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

  • rfothergill
    Ricci Fothergill (@rfothergill) reported from Brentwood, England

    @O2 Nothing received. When was it sent? Last message I had from you was an auto responder on 24th July stating that you’d respond to my complaint within 5 days. Have had nothing since.

  • hillww1
    William Hill (@hillww1) reported from Stratford, England

    @O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂

  • London_W4
    Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • SerbayOzcann
    Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Whenever i got to Bournemouth im losing the signal on the beach straight away

  • stephenhdg
    steve the taxi (@stephenhdg) reported from Ilford, England

    @Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

  • PaulGrayburn
    Mr Grayburn (@PaulGrayburn) reported from Romford, England

    Hey @O2 I wish you’d stop shoving Disney+ down my throat as an extra. What would be nice is being able to share my data with my son but you won’t allow that. My biggest regret rejoining you. Probably wouldn’t of bothered if I knew!

  • SerbayOzcann
    Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Your service doesnt work in Bournemouth lol

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • crutons42
    Crutons42 (@crutons42) reported

    @SergeBiscuits @O2 This is some customer service though, nice one on the reply O2. Not a peep from sky UK from what I have seen. Any update @SkyUK?

  • BrendanFlynner
    brendan (@BrendanFlynner) reported

    @O2 hi, I need urgent help with fraud queries and cannot get in touch with any one in the relevant department.

  • DSchogger
    David Schogger (@DSchogger) reported

    @O2 trying to get hold of your customer services team to report a stolen phone but your switch board doesn’t work!! Completely useless ‘emergency’ helpline. PATHETIC!!!

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

  • Morgansestates1
    Morgans Estate Services (@Morgansestates1) reported

    @O2 your customer service is shocking I have had the phone put down multiple times when trying to deal with something.

  • lilyryan
    Lily Ryan (@lilyryan) reported

    @EE my PAC expires on the 13/10/21 (today) is that at the end of the day, or do I have to request a new PAC number? I’m waiting for @O2 to transfer my ee mobile number over to their network. Many thanks L

  • GH_03_Posh
    Jonathan Posh Mills (@GH_03_Posh) reported

    @EE Have I done something thats made you not wanna talk to me? 😞 I've still got service problems but you seem to be ignoring me. Makes me kinda sad, you'd think that the 10 years we've spent together would have been worth more. @VodafoneUK @O2 do you ghost folks?

  • DarrenDcd
    Darren Dunford (@DarrenDcd) reported

    @O2 hi, I need help with an issue on my account, can you please advise, thank you.

  • JNB1973
    Justin (@JNB1973) reported

    @O2 trying to get a PAC code. Phoned O2 but the call handler advised we should text 65075. This does not work. Please help

  • caringgranny69
    tracy (@caringgranny69) reported

    @O2 is there issues in ln4 area as my phone not working on network for voicemail etc