O2 Outage Report in Deepcut, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Deepcut, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Deepcut and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (26%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Deepcut, Surrey, England
The most recent O2 outage reports came from the following cities: Camberley, Reading, Crowthorne, Wokingham, Woking, Addlestone, Sunningdale, Bracknell, Weybridge, Staines, Chertsey, Godalming and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Reading |
Internet | |
| Camberley |
Total Blackout | |
| Crowthorne |
Total Blackout | |
| Wokingham |
Phone | |
| Reading |
Phone |
Community Discussion
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O2 Issues Reports Near Deepcut, England
Latest outage, problems and issue reports in Deepcut and nearby locations:
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Greg Meeres
(@akasha303) reported
from
Twyford, England
@O2 Your web chat support team advised I ‘needed’ to call Equifax, rather than Experian, even when I queried (as I have an Experian account). Might want to check the process playbooks! (Issue is now resolved through a work around).
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Dan Patel
(@dan_patel90) reported
from
Reading, England
@O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Iain Hunter
(@musical_IH) reported
from
Spelthorne District, England
@Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lord Beestonia🐝
(@Beeestonia) reported
Looking to buy a new phone as current one knackered. Seems the @O2 shop has now closed in Beeston. Ah, best online anyway. Log into O2 app, that promises to send me a confirmation code to log in. Code never arrives. Gave up. What's a good way to get a phone these days?
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Duty of Care
(@donewithbad) reported
WOW Shout out to @O2 They have listened! And acted! We told them what was broken. One area was customer services. Today? Security info once, transferred once, no repeating our issue, no long wait and a very fair resolution for my friend. NICE ONE @O2, Gold star @Ofcom? THANK YOU
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Zoe Cameron
(@zoecam23) reported
@O2 ordered an additional family member phone on an existing contract on 15/12 for next day delivery. It’s still sitting on the order progress screen as ‘not processed’. Can anyone help with this please?!
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A dollop of kindness
(@Pretty_Gorge) reported
from
London Colney, England
@O2 on your live chat for 15mins about fraudulent activity on my mobile account. Can someone help?!?!?!
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Helen Evans
(@helendoris2012) reported
from
Stafford, England
@mrslollyd @O2 My excuse is black Friday sales...come on! So poor
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DJ Frisky D ️
(@DjFriskyD) reported
@O2 my voucher was used but I was told I need to pay by the assistant at the Bury Street, Edmonton, branch! Not really a happy customer ! #Greggs
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bronagh
(@bronagh43911930) reported
@O2 worst customer service ever!!! Absolutely infuriating!! Please get in touch so I can sort out asap!!!!!
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Ellie McGregor
(@EllieMc83342272) reported
@O2 I can’t top up my sim as every time I try to log into my account to top up the balance but it says It isn’t accessible to me and I tried to send a code to get my login details but it keeps saying my code isn’t valid
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Jay
(@join4te) reported
@O2 Day 36 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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emily
(@emilyplaysacnh) reported
@O2 Having the same issue again this month as the previous. The direct debit you set up didn’t work and I’m not getting anything from anybody on the 202 line. Please help, you’ve threatened to cut off my device today and not reconnect it!