O2

O2 Outage Report in Burscough, Lancashire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Burscough, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Burscough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Burscough, Lancashire, England 12/02/2025 03:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Burscough, Lancashire, England

The most recent O2 outage reports came from the following cities: Liverpool, St Helens, Southport and Newton-le-Willows.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomSt Helens Internet
United KingdomSouthport TV
United KingdomNewton-le-Willows Phone
United KingdomLiverpool Phone
United KingdomSkelmersdale Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Burscough, England

Latest outage, problems and issue reports in Burscough and nearby locations:

  • Is_Me_Ben Ben Winstanley (@Is_Me_Ben) reported from Aspull, England

    @O2 incorrectly charge £XXX to our bank account. Admit this was done in error. We have to wait until 6th Jan 2021 before it can be refunded. Even then, we can to call back to request it on the day. Why do we put up with this type of customer service??

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    @O2 This has no effect on my issue.

  • lindseyjthom Lindsey (@lindseyjthom) reported from Liverpool, England

    Had nothing but signal problems since joining @O2 😣

  • LucyLoopy86 Lucy Willis (@LucyLoopy86) reported from Standish, England

    @O2 I am so upset with how I haven’t been helped by you .... you have left me in a worst situation .... Getting told different thing by each customer service member ... and to top it off having a member of your team hang up on me ..... Disgusting ....

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    @O2 can i ask what 4G speed your network should be giving out to the 99% of the UK you advertise.

  • x_Saz Sarah Pollard (@x_Saz) reported from Bryn, England

    @O2 you’ve charged me 6.99 for nominated delivery today with DPD @dhlexpressuk & the courier went to the wrong address & made out he’d been & said I wasn’t in. Worst customer service I’ve ever received & I expect a refund

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    @O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    So annoyed with @O2 - because I never signed up for marketing and have their app, they have billed me for an inactive account for over a year. Customer services were unhelpful 😢 I’ll be changing phone provider when my contract is up

  • craigparry85 Craig Parry (@craigparry85) reported from Kirkby, England

    @O2 is there a customer service number that can be called where I can actually speak to a human being please? I have tried 5 different numbers and each one goes through the options and then says bye and hangs up the call! How can anyone deal with their account when you can’t spk!

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    I’ve been waiting half an hour to speak to customer services??? @O2 🙄

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    Having to restrict my mobile to @o2 3G service because the 4G is absolutely shocking. And #o2 keep telling me there is nothing wrong with the service!!! Can't be me who is the liar as I'm getting nothing through my mobile!!!

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    @O2 Can I not ring? I have messaged on here loads of times in the past and nothing gets done! Plus my partner is having the same issues as me and we are getting sick of paying for a service we are not receiving

  • Is_Me_Ben Ben Winstanley (@Is_Me_Ben) reported from Aspull, England

    @O2 incorrectly charge £XXX to our bank account. Admit this was done in error. We have to wait until 6th Jan 2021 before it can be refunded. Even then, we have to call back to request it on the day. Why do we put up with this type of customer service??

  • willissweeney97 Willis Sweeney (@willissweeney97) reported from Liverpool, England

    @O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    So annoyed with @O2 - because I never signed up for marketing and have their app, they have billed me for an inactive account for over a year and I only realised I was still paying when I got a txt to upgrade! Customer services were unhelpful 😢 I’ll be changing phone provider

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    @O2 Your service is rubbish. Tried calling but can't get through u less I'm reporting a fraud or lost or stolen phone. Someone please answer!!! I'm getting sick of your rubbish service!!!

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    @atkin_julie @O2 I have had the same issues.

  • CraigVerity1 Craig Verity Mbii (@CraigVerity1) reported from Saint Annes on the Sea, England

    @O2 No you can't help because you haven't been able to help for the past 6 month whilst I have had this problem

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • gemmabrittonuk Gemma (@gemmabrittonuk) reported

    @O2 I assumed it would cost alot but can you see why im extremely unsatisfied? £42 for literally 1 minute online? Its ridiculous and I would like to see it theres anything that can be done to bring this charge down please i was unaware and wasnt even sent a text!

  • _Kateeey Katey Shaw (@_Kateeey) reported

    @o2 honestly a joke. You need to sort your website & customer service out

  • hedgehoguk01 Rob (@hedgehoguk01) reported

    @virginmedia Well, on your side, we could do with someone calling us about cancelling the contract with @o2 you set us up on for a deal, then said we couldn't have it. As your agent set it up with the wrong accout details and wrong email, we cannot access it after @O2 didn't shut it down.

  • lillegs85 Smithy 💙 (@lillegs85) reported

    @O2 Since I upgraded my contract during the week I have had nothing but problems. Pulling my hair out. Why can't you get anything right anymore, why can't advisors listen and respond correctly. Never usually have anything bad to say about you, this is a shame.

  • JayClay71 ᒍᗩY ᑕᒪᗩY (@JayClay71) reported

    @MrMatthewHolton @O2 It’s driving me mad, now over a week without being able to make a call, every incoming call is caller unknown, @O2 shops and customer services hasn’t the first clue either.

  • timmott1978 Tim Lawrence (@timmott1978) reported

    @O2 When can we expect a resolution on the issue surrounding the iPhone 13 pro max? I was promised this would be resolved yesterday with a call from my local store? I know I am not the only one with this issue as another customer walked in with the very same issue yesterday?

  • philos2929 ⚡️⚡️⚡️⚡️ (@philos2929) reported

    @O2 do you have any terminally I’ll family members? Do you know what it’s like to be put into such difficulty when you cannot even call in emergencies?! Year after year you promise improvements with higher costs for a worse service and even higher costs! How is this legal?

  • wouldanyonecare Jacob Tyler (@wouldanyonecare) reported

    @O2 my Disney plus is charged on to my O2 every months on the 10th. If I want to get rid of it so I can pay with a card on Disney. When is the best time to cancel? If I cancel once the payment is added, do I get that 4 weeks I’ve paid for or do I miss out completely? 1/2

  • McGonigleDev Patrick McGonigle | Developer Edition (@McGonigleDev) reported

    @O2 Currently on Day 5 of no service! How many more days of no service do I have the privilege of paying for?

  • FredFarnfield Freddie Farnfield - Standing With Ukraine (@FredFarnfield) reported

    After being told this and considering the ****** experience both me and my parents have had with @O2, we phoned up customer care and asked to leave. But we were told that to change airtime network, we had to pay off the entire device plan too which was like £450.