Is Santander down in Surbiton, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (33%)
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Transactions (27%)
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Login (15%)
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Website (14%)
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Transfer (11%)
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Withdrawals (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Santander outage reports came from the following cities: London, Hounslow, Cricklewood, Tower Hamlets, Surbiton, Reigate and Deptford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Hounslow |
Transactions | |
| Cricklewood |
Website | |
| Tower Hamlets |
Mobile App | |
| Tower Hamlets |
Mobile App | |
| Surbiton |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Patrick
(@Everybody63) reported
from
Hillingdon, England
@santanderuk hi..i'm having problems logging on to the mobile app
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Pell
(@greg_pell) reported
@Will_Kirkman @santanderuk I certainly am.... I live in Scunthorpe, which is 200 miles away from where I am at Big Motoring World in Kent, so will have to stay overnight hoping that Santander sort out their issues so that I cam drive home tomorrow.
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Sara Johnston
(@imcalledsara) reported
@santanderuk What's happening! Can't pay for anything online and all the website says is 'check back here for updates'. Not the most useful... #santanderdown
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Sam Jones
(@SamManuel12) reported
@santanderukhelp Understand issues happen, for this length of time though is ridiculous however, the fact that you haven’t arranged to contact customers via text or email to inform them & they only find out once cards are declined or via social media isn’t acceptable. @santanderuk
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Louise Collier
(@Lou__007) reported
I know you're aware of the issue @santanderuk ..... but that's not good enough. I've got no access to either of my accounts and can't even withdraw cash from other cash machines as suggested by your employees. It's a joke coming from one of the UK's leading banks. It's a good job
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Lisa Brackers
(@lisabrackers) reported
@EACharles12 @santanderuk I use Santander for everything, never had a need for another card. I don’t use credit cards either. I expect to be able to access my money anytime I wish though.
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Hannah McDonald
(@HanXMcDonald) reported
@Will_Kirkman @santanderuk @monzo Yes, that's no problem
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Surj
(@SurjKhera) reported
@santanderuk Online banking is down. Businesses run on weekends too and not having access to online banking is not a good look
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Al Victoria
(@Al_Victoria_) reported
@santanderuk absolutely appalling. Have left me completely it of pocket, unable to collect and pay for me new car. Can’t use my card. Stuck. Shocking. Absolutely ****.
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Eric Andrew Charles
(@EACharles12) reported
@BeccaJ5216 @lisabrackers @santanderuk While this is totally unacceptable from Santander, it’s also foolish not to have many cards as all these providers regularly have issues
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Art de Maison
(@ArtdeMaison) reported
@santanderuk @santanderhelp I visited 2 branches today to access teller services in the absence of ATM and card services. Windsor didn’t even apologise for lapse of service. Maidenhead had one person there at noon. Tellers had left as they knew outage would not be fixed by 4pm