Sky Outage in Upminster, Greater London, England

@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way

So @SkyHelpTeam are ignoring my plea to help..... really great customer service I’m experiencing. I guess they really want me to phone them on the phone that’s not working!!!!!!!!!!!

@SkyHelpTeam Been waiting all afternoon for an engineer to install my Broadband and have received no visit or call with an update. Also been cut off from a call with your help centre. Service has been absolutely appalling.

@SkyUK so you lock my email without telling me, keeping me hanging on 40 minutes to resolve it and then hung up when I complained. You’ve lost me as a TV customer already and at this rate you’re going to lose me as a broadband customer too. #sky #poorservice

@SkyHelpTeam the Sky Go app on the PlayStation is honestly one of the worst functioning apps of all time. Absolutely useless.

@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

@LaVallette @bigdannyspencer @SkyUK Virgin had six devices running in skip-rat HQ earlier and they’re shit.

@SkyHelpTeam Please help! I have an old sky email address that I understand Yahoo now manage but I have been informed I need to contact sky as I have experienced issues with the email account. Password not recognised nor phone number recovery used.

@SkyHelpTeam @SkyUK just received this. As a “valued “ customer who has been with sky a long time I feel that this should be a free upgrade, not an extra £13 a month plus installation. I already pay sky more than enough, including mobiles and broadband.

@SkyHelpTeam I'm getting this message when I login "We apologise for the inconvenience, but we have encountered a problem with your account.  Please contact 03442411280"

@dtoole764 @SkyUK I live in a big block of flats and the box they need has lots of connections. What happens is openreach come and fiddle around for a new customer and end up knocking someone else off.

@dtoole764 @SkyUK Firstly they said they could fix it outside. Then needed access. Then they didn’t need access. Then they said it’s fixed and it isn’t. Now had to send picture of hub etc.

@SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

Anyone else's @SkyUK @sky Internet not working. Piss take now wish they fixed things as fast as they demand payments. #Clowns

@SkyHelpTeam my wife has a new iPhone XR. We reset the password last night but she hasn’t been able to log in to her emails and the phone hasn’t downloaded any since 7am this morning. I’ve checked all the settings I can think of. Help!

@SkyHelpTeam please, help me with this one. Every single night at 2:45am my broadband stop to work and doesn’t come back until 6am. This is happening for the past 2 weeks and it’s quite annoying since I use a lot during this period.

Top stuff from @SkyUK making the World Cup Final free-to-air. Now just sort out biased @BethRigby @KayBurley and @adamboultonSKY and you have a customer for life!

@SkyHelpTeam Thanks, I'm very aware it did not address my question so am now speaking to a customer service rep

Have paid £34.50 just to speak to a customer service assistant @SkyHelpTeam about an account which was meant to be closed. No email address for me to address the issue. Horrendous, quite frankly.

@SkyHelpTeam Hello, we've been without internet since Saturday and were told that it would be within three working days, and today we've been told it's five, and that there's no way Sky can get any time frame information from Openreach. Pretty poor service guys...

@SkyHelpTeam Seriously, come on! I'm still waiting for a response. This is very poor.

@SkyKaveh literally one of the worst reporters ever! Amazed at how you’ve kept your job at @SkySports Oh yes wait. By using real ITK accounts while your just a fraud

@SkyUK @SkyHelpTeam we're on to day 3 and still no satellite signal, and still no real assistance from you...

@SkyHelpTeam @SkyUK I've cancelled my direct debit payments. I dare you to come at me for any bloody payments. You're not getting a damn penny until my signal is back up or I at least actually get some real assistance.

@SkyUK we signed up based on everyone telling us how great your customer service is 1. You chased me repeatedly to confirm installation date. 2. My wife takes a day to stay at home. 3.Your team arrive to tell us they need another team to install it that day 1/2

@SkyUK after 11 years of your TV service I will be ending on July 26. Your business model is out of date; tying people into a long term overpriced contract for broadcast media via proprietary hardware will soon go the way of video rentals. #Netflix has the model for TV’s future

@BillyMorrisBoh @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports If the @fooballergay is #CAFC we’ll sing his name because he’s #CAFC and you can find somewhere else to watch your football if that’s a problem. Hope @CAFCofficial ban you for your attitude.

@PaulJam84679845 @FootballerGay @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports @SunderlandAFC Well you do support nonces

I always have an easy experience dealing with @SkyUK, but today I’ve been given the runaround for 45 mins on the customer services line. A billing issue that I was assured was resolved last month is still causing wastage of this much time. Nobody willing to step in & apologise 😞

Was just asked if I could recommend @SkyUK internet I couldn’t say no quick enough. Worst service I have ever had.

@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

@JadeC31 @SkyHelpTeam They v helpfully sent me a link to that same page that still has the message from 12:10 saying there's a problem. I'm afraid I have not been made privy to any special info.

@SkyHelpTeam Appreciate difficulties. Would be nice to get update even if update is there's no update. ETA at fix would be better but, if there's no ETA, knowing you're working on a fix would give reassurance to those supposed to be working from home but currently unable to do anything. 😓

@SkyHelpTeam absolute joke of a service, can’t watch tv, can’t browse anything on the web unless I use my mobile data!

@SkyHelpTeam Yup. Got an error code now that says there's a problem with connectivity. It's got to be our router, will reset that

@brizzbrownbaby @SkyUK IIRC when the prices go up you have a set time in which you can cancel...got to be the bill payer though.

@SkyHelpTeam The sky engineer did fix the youtube and downloading problems and we didn't have the Netflix problem when they were here, this is new

@SkyHelpTeam bad bad show got new skyQ today after 5 week wait, 5hours later skyQ NOT WORKING, not happy BAD very BAD😡😡😡😡

@SkyHelpTeam It is still not working

Aahh..no #WeberCup tonight on #SkySports..a let down for many subscribers to the expensive #SkySports service

Defo going to join @Skyuk tomorrow had enough been a customer for over 10 years on top package and had nothing but shit for last 6 months. Told Virgin this they said Sky can offer 350mb fibre I said no good if you can’t connect to it in half your house

@SkyUK terrible customer service today. Glad I am cancelling your TV service

@SkyUK pay £160 a month and it loses signal with a bit of rain! Time to change to virgin

@SkyUK I’m gonna cancel sky. And I’m gonna spend the next 6 months begging friends & family to go virgin. The service is embarrassing

@SkyHelpTeam hello, broadbands gone down at RM12 4DQ. Assume its your end as the online test keeps falling over too. Off sick today, really need my Internet or this cold might be the end of me.

@SkyHelpTeam our sky q box refuses to download anything. It just says queuing then stops then queues. Done everything except factory reset. Any help would be great. Oh and our broadband is fine

@SkyHelpTeam I have been trying to get hold of you for a few days by messenger please can you get someone to contact me. Need my Sky q minibox swapped out. It keeps losing signal to main box

Had problems with my Sky Broadband the last 3 days, if I’m honest Sky have the worst broadband there always seems to be a new issue🙃 need to switch ASAP @SkyHelpTeam

@SkyUK terrible customer representative, instead of asking how they could help or explain why they could not help , started to tell me what to do , been a customer with sky for 18 years , just rude and abrupt, will leave sky

@SkyHelpTeam I finally got online help after I selected the cancellation option and got a good discount in the end which is great .but it's a shame that a long term customer has to do this in order to get speaking to someone to get help.

Our apologies! Due to issues with our Sky services the SWFC Vs Luton Match will not be shown tonight. We're working on the problem for future matches. Apologies for any inconvenience! #SWFC #TheCommonRoom #LutonFC #SkySports #TechnicalDifficulties

@FaggotsnPeas @SkySports Thats top flight football meant to be stampi g that shit out of football but after all it is man utd got their own rules

very impressed with my @SkyUK service - new Sky Q Box delivered, home move for free, cheaper faster internet all for being a loyal customer. The engineer who installed everything was brilliant too. #SkyTV

(Geordie voiceover mode) Day 7 in the @SkySports studio, the housemates are still discussing the Pogba penalty Hated, adored, never ignored

@SkySports giving it the big one over Pogba missing a penalty. Ronaldo, Messi, Rooney all missed plenty of penalties in their time but it was never this big an issue.... They’re fuelling the fire for the ********* on Social media.

@SkySportsPL @SkySports pundits are the problem

******* @SkySports on ******* going on about this Pogba pen, talk about milking it. Daft **** misses pen. The end. Move along.

@SkyUK @SkyNews I am utterly shocked by the choice of guest.. This is beyond words! This person commented on #Kashmir incident that he accepts any collateral that comes of people while India forces the change in status of state.

@SkyHelpTeam hi, I have recently purchased Avengers Endgame, it’s downloaded and I’ve watched the first 9 minutes, but then it’s throwing up@an@weror message saying I have connection issues- which I don’t, it’s also referencing a Sky q mini box that I don’t use- help!