Sky Outage in Stretford, Trafford, England

@SkyHelpTeam hi I got a text from sky saying my broadband was going live yesterday but it’s still not working.

Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.

Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...

@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.

Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...

@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.

@SkyHelpTeam please advise what the issues are with Sky email and when you expect it to be operating

When the lower league team you support is skint or going bust the default is to blame @SkySports and the @premierleague despite the clubs being ran so poorly. #dontgetit

@SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...

@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.

Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.

@SkyHelpTeam my sky q broadband isn’t working and we have done everything your website asks us to do. I have dm’ed u. Please can you help.

@mgallagher90 @SkyCricket @SkySports different videos of it scattered all over the internet. never get bored of it

Benjamin Epic Stokes. #epicstokesy Never watched anything like this. Who said test cricket is boring. Just Woov !! @englandcricket @ESPNcricinfo @espn @SkySports @BBCSportsy

So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

@CardoScalaRider Still waiting & still not working the page still have same message there still fixing the line that come from you away not here in home night @SkyUK

@SkySports why has SSN become so obsessed with stats.....”Burnley have never won on a Monday night when playing against a team in white”....35 games since Everton beat a team on Wednesday night when it’s been raining”...Mike Wedderburn even looks embarrassed....

@Baldeag23552875 @BoxingKingdom14 @SkySports Don’t get me wrong they risk their lives in the sport they love and they’re never going to be on £10 an hour but talking about millions and billions as a mindset is wrong and sets a terrible example

@SkyHelpTeam I have a problem playing @YouTube through my Sky Q box. It freezes when the adverts start. Plus BB connection keeps lagging/buffering.

@SkyHelpTeam Is their a problem with broadband in M11, area as mine bin down since yesterday evening

@hairyhatton @SmokeyTimRobbo @WeAreCrewe @Scoff1959 @SkySports 😂 I just ran up and down a lot....

@Spanishdave4 @SkySports Almost as bad a var

@SkyHelpTeam hi guys, messaged you yesterday but heard nothing. There was a 45 minute wait on the phone too. My broadband isn’t working at all, just stopped. Tried the fix through MySky and recommendeds i contact you.

@SkySports over £100 a month paid to sky and it doesn’t work when there’s a bit of bad weather. Can’t even watch the match. #bullshit.

Disappointed to hear that Tyler has toned down his "and it's live!!!!" #SuperSunday #SkySports #mnuche

**** off apologising for bad language ffs #SkySports #TOTAVL

Fed up with @SkyUK having to reconnect sky q mini box everynight ....my bills due next week might just cancel these last cpuple of months its becoming ridiculous

@SkyHelpTeam it’s a bit of rain, yet my tv has gone off. Amateurs, never happened with @virginmedia

@lonnyypops @Saints1890 @SkySports @TheRFL Thats awful.

@SkyHelpTeam Can you please provide me with a number for the Sky Help text service as I simply don’t have the time for another 1.5 hour wait on the phone today. Thank you

@SkyHelpTeam hi - I’m having an issue with my sky Q box. I’ve sent a DM about it but could do with some advise. Thanks.

@SkyHelpTeam my broadband router has been locked out for the past 3weeks, our sky tv box is ridiculously slow, please can you get in touch ASAP. I’ve been on the phone for 15 minutes this morning, with no luck in talking to a sky representative. Appalling Service. @Rachelle0482

@redmanc76 @SkyUK @SkyHelpTeam Yeah I loath that shit! I need to get rid of it and find an alternative.

Outstanding customer service from @SkyHelpTeam Report a GDPR breach to them by twitter because I can’t get through on the phone & their response is we can’t help with this, you’ll have to call. Great to know you take your legal obligations to protect customer data seriously!

@SkyHelpTeam my 78 year old mum who is deaf & does everything by e-mail is part of this huge locked out of account issue. Can't use Sign in helper & Yahoo have said this is a big Sky issue - what can you do to sort asap. I can see on here is a big problem and phone no one hr wait

@SkySports moving the camera to opposite side of Kenilworth Road doesn’t disguise the fact it is one of the biggest shit holes I have been to.

@SkyHelpTeam You misunderstand. I've done all that and have a ticket raised. But your first line support continually put me thru to the 'Sky Apps Team' where I wait in the queue but eventually get hung up on. I go round and round and get nowhere.

@aberfoodblog @fLip_uk @ioauk @BBCCasualty @thepengineer @BBC @BBC6Music @BBCiPlayer @SkyUK @NetflixUK @SalfordAcoustic @S3ASpatialAudio Hence why the clean audio recommendations in ETSI and other broadcast standards were largely ineffective in solving the problem. Object based audio has advantages that research like this needs to explore if we are to gain any benefit. Also it really wasn't an expensive project!

Tv 📺 Still No @SkyUK signal (0% its problem number 25) since Sunday night . Engineer coming out on Monday 5th August , YES a week with NO tv including @BristolCity v @LUFC #RAW #SDLive #theChase 👤 . Good job got 50ish unwatched DVDs . Glad going @RebellionFest 🎸 this weekend .

@SkyHelpTeam It’s taken 7 hours to download Cars 2 from our purchased archive. My little guy isn’t v happy. I’ve tried deleting things from our planner but doesn’t help it taking so long. We can only watch films with the play triangle on , so annoying when we pay so much. 😩

Problems with Tv 📺 @SkyUK again , it's raining . Problems watching a broken up @ITVChase #theChase 👤 #Frustrated

@SkyUK Did some research and found out sky internet is down, TF SORT IT OUT CUZ.

@SkyHelpTeam so you lock my account. I cant now use Sky Go. I can't login to my account. All because an email account I don't use has been hacked. And to unlock it I have to ring YOU and wait in a 45min queue. The first automated q asked is What's My Password!! NOT answering THAT

@AndyhHolt @TheJackDearden Jack, is there any way this can be flagged up to SkySports. Something needs to be done and very quickly and you may be the man to help Bury.

Received a text advising of a data breach by @SkyHelpTeam and to ring a number to unlock the account. Sounds dodgy..checked the web page and sure enough confirmation of the breach. Dialled the number and now convinced it is genuinely Sky as there is a 30 minute wait! #service

@SkySportsPL @SkySports What a load of crap he spouts. Needs to Stick to League of their own where his lack of intelligence shines.

@SkyUK And your Mistake is costing me 700 pounds. when the staff member that did this should be fired and taken the money off them but it seems like your company is backwards you would rather punish the customer instead and not fire the person responsible unreal truly

@SkyUK I would but today i found out theres nothing more you can do to help as you want to charge me for your mistake and will never except responsibility for anything you do wrong sham of a company you should all be ashamed

@SkyHelpTeam @SkyUK this has to go down as the WORST service I have got from any company which includes services from multiple countries. Internet in India gets connected in a couple of days. This is worst than anything. Look at @Hyperoptic they serve much better.

@SkyHelpTeam And your Mistake is costing me 700 pounds. when the staff member that did this should be fired and taken the money off them but it seems like your company is backwards you would rather punish the customer instead and not fire the person responsible unreal truly

@SkyUK our remote control has broken for the 3rd time in a year. We have constantly bought new ones but are at the end of our tether now. Please help.

@SkyHelpTeam I would but today i found out theres nothing more you can do to help as you want to charge me for your mistake and will never except responsibility for anything you do wrong sham of a company you should all be ashamed

@SkyHelpTeam @SkyUK Your internet is the ULTIMATE worst I’ve ever known. Never use it half the time just use my 4g. Cannot be bothered to ring and wait 4 hours so let me know when you can sort it. Ta

@SkyUK absolutely shocking service been waiting for our internet to be activated was supposed to be on the 9th then the 11th then the 13th still no communication and still no internet why pay for a service to not have it

@SkyUK @SkyHelpTeam my sky broadband was promised in 10 SEP and then pushed to 14. Today it was expected to be activated. Now they are saying it is pushed to 18. Really want to know why you can't keep your promised dates. Do you guys care for customers. Pathetic service.