Sky Outage Report in Pencoed, Bridgend county borough, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Pencoed, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pencoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Sky
Sky is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pencoed, Bridgend county borough, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Bridgend, Treharris, Hengoed, Treorchy, Pontypridd, Barry, Maesteg, Ferndale, Tonypandy, Mountain Ash, Porth, Tonyrefail, Porthcawl and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
||
| Cardiff |
TV | |
| Cardiff |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Pencoed, Wales
Latest outage, problems and issue reports in Pencoed and nearby locations:
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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gerald davies
(@gerry_tudor) reported
from
Cardiff, Wales
@SkyHelpTeam I think there’s a problem in my area, help.. !!
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Richard Burke
(@RicheyBurke86) reported
from
Cwmafan, Wales
@Bennie____ @SkySports @premierleague People stream and use iptv because the prices are already through the roof. Then they come up with this ****.
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Michelle Everitt
(@ShellEve73) reported
from
Price Town, Wales
@SkyHelpTeam is there a problem in Bridgend area no WiFi since around 9pm ? #skybroadband
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
My broadband is awful @SkyHelpTeam.
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Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
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Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Rebecca Cogbill
(@beccacogbill) reported
from
Coychurch Lower, Wales
@SkyHelpTeam Been having problems over the last 3 months with my signal losing.. it can take over an hour to come back.. plus got no signal upstairs in my property... anyway to help?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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David Samuel
(@dai_sam65) reported
@SkyHelpTeam can you confirm if there is a broadband outage in the CF37 area. I've rang your service team waiting on a call from a virtual engineer and also got an engineer home visit booked for 2nd Feb. 3 people in my household trying to work from home #Frustration
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daz
(@daz28643985) reported
@SkyHelpTeam can you help me use sky go as keeps saying I need to upgrade subscription but I have full service. I have uninstalled and reinstalled app but still can’t watch sky sports.
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Chris
(@bluueztweets44) reported
Typical 2 scousers; saying wasn’t a red on Laporte. #Refwatch on #skysports is awful.
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Kevin
(@cahill29xs) reported
@SkyHelpTeam Hi was wondering if you could help us. We are with sky broadband and unfortunately our dog has chewed through the power adaptor for our open reach modem and we are looking for a replacement ASAP as we work from home.
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gary bowns
(@bwl_boy) reported
@SkyHelpTeam Could you update me on the problems with the fibre at cf37 (ynysybwl) please. No Internet today. Running a test tell me there are no local problems but it cannot find my router, I know many people in the area have no Internet. Many thanks.
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gary bowns
(@bwl_boy) reported
@SkyHelpTeam Thanks for the reply, but as I'm saying it's not my house that's the problem. Lots of people in the area have lost their connection. I can't be the only 1 to have reported a problem. Why is the app telling me that there are no problems in the area?
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Josh Godden
(@J13xJG) reported
@SkyHelpTeam You need to sort your broadband out, just came over from BT and you’re 100x ******* worse. I can’t even connect to my PlayStation because of how bad your servers are! Haven’t even had sky broadband for 2 days and you’re already terrible. Big mistake swapping over.
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Bacchus
(@Bacchus_Baracus) reported
@SkyHelpTeam It seems to be working now which means just a morning of work lost. Does Sky acknowledge that an inability to even find out whether an issue is being worked on is unacceptable? Broadband is an essential service - wait and hope can't be your official advice, surely?
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Daniel
(@DanDan023) reported
@SkyHelpTeam is there ever a week your internet Dosnt go down?
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Bacchus
(@Bacchus_Baracus) reported
@SkyHelpTeam Yes test connection says there is an issue, but then service status shows no issues. There's no way to get any actual update on if / when it might be fixed. Seems like the only option is to sit tight and hope for the best which is infuriating and really poor service.