Sky Outage in Horwich, Borough of Bolton, England

Taken the plunge to cancel @skytv @SkyHelpTeam as they are increasing costs on top of a deal they only gave me last week, and for that i get zero extra….. Charging £14 a month to have a box in another room for a box worth about £50 is rediculous.

@DarrochJeremy @SkyUK @SkyHelpTeam When it comes to customer service Sky broadband team do not care. Unprofessional staff and managers. No one could explain Sky complain process. #badservice #complaint

7 days to get an @SkyHelpTeam engineer out to sort a faulty HD box.. Paying over £60 per month for what... No service what, do I need to do to cancel...

@SkySports YOUVE GOT TILL 8PM TO GET YOUR RED BUTTON SORTED OR BY 8.01 YOUR SERVICE IS CANCELLED IN FULL

...this Gary Neville programme on 403 is a tough watch. Poor workers, ‘owned’ by agents. Fair play @GNev2 trying to get them their money back. #Qatar #SkySports

@SkyHelpTeam any eta on sky broadband which is down in my area, AF-IE-682258923 was reported at 5:25am (not by me)

@SkyHelpTeam if you cant provide the service you offered maybe you can point me in the direction of a b egret company that can #AwaitingAManager Callback

@SkyHelpTeam currently awaiting a callback from a manager following my complaint around your shocking customer service ..been told she’s on another escalation ( no surprise) tick tock

@SkyHelpTeam Send dm. Sorry its long, wanted to make sure you know the full issue. Please read and advise as I've had 2 sky engineers and abca engineer and everyone saying different things and signal is almost none existsant. So want both abca and sky to come out together to sort the install

@SkyUK @SkyHelpTeam continuing on I’ve been speaking to customer service for over 2hrs and still not sorted or resolved!! Takes for ages to reply!! Why have I even bothered joining 😡😡 #annoying #whatajoke #howhardcanitbe

Got a call from sales from @SkyUK to join SkyMobile & offered me a good deal so I switched from Vodafone!! From receiving my new phone & transferring over this has been a complete nightmare, wished I never joined now, nearly 48hrs without a phone, customer service dreadful also.

@SkyHelpTeam My issue is you send an engineer NOT trained in installing sky q boxes to install a sky Q box! That is stupid at best, I took time off work today to be told by your team member he wasn’t trained for the job you sent him on!

@trevor8sinclair @SkyHelpTeam Shocking service....

@SkyHelpTeam I’ve had an issue with you since Nov, raised a complaint yesterday and said I want to correspond bus email. Just had a voicemail from someone to book an engineer. You’ll realise from my complaint I don’t. It would be lovely if you listened to your customers.

@KobRossAikins @SkySports It’s unbelievable. Like you say, when he played as proper striker it was terrible. You could say we need a new striker to actually replace him full stop, if he was playing as a striker that is.

@Broxton777 @PPSpainters @bt_uk @SkyUK Yes on Highfield lower down towards the village and you are exaggerating I’m sure it was only about 70 years ago 😂👍

@SkyHelpTeam 🙄 defeats the object but hey....got to sit in waiting for an engineer to fix my broadband....oh can’t even watch my on demand so I’ll spend 20 mins on a phone waiting to speak to someone....clever way of stopping people downgrading

@SkyUK Guys, please LISTEN for a change, your Sky Q is UTTER GARBAGE, my box has AGAIN decided to delete series link programmes. If this continues then your service WILL be binned irregardless of contracts #ProperPISSEDOFF 😡😡😡

@SkyHelpTeam had my SkyQ and Mini box delivered today and I can now no longer access SkyGo. It says that I require a subscription service to view channels (which I have). Had no problem before this. Also the Sky Mini box keeps disconnecting.

@JonnyMorgan354 @mintyfreshdsp @SkyAdamSmith @SkySports Coincidentally I cancelled yesterday. But although Taylor was a good match up, should never be PPV.

Cheers @SkyUK , genuinely brilliant customer service, upgraded to a much better and cheaper package.

@SkyHelpTeam Helli. Tested my line. Running at 2mbps. Fault located outside property. Engineer booked. Hopefully they can solve the issue

@SkyUK ive been a customer of your service for nearly 10 months but this last 6 weeks, your broadband has been shocking. I can be sat next to the router and im being told there is non located or its just not working and its getting worse by the day!!!

Brilliant comments from @GNev2 👏. Followed by some utter shit house statement line from @SkySports

@ThomHetheringto @SkySports @GNev2 ******* Thom, I know it's Xmas ...

@SkySports Bullshit. You were shouting down David’s ear to make that statement when there was absolutely no need for it. @GNev2 was perfectly balanced in his opinion as he accused both major parties of playing a part in the events that occurred today and are occurring too often in society

@SkySports this needs to be addressed ASAP. This isn’t public vs privatised railways. It’s ******* racism and it’s ******* wrong. Sort it out and issue a statement supporting Gary’s position.

Very disappointed that while @GNev2 is making salient points some jobs worth producer first thought is let’s distance ourselves. Shocking behaviour and if truth be told part of the bigger problem. Shame on you @SkySports

Well @GNev2 has just spoken incredibly eloquently on racism on Sky to be shut down with ‘that’s your opinion’. @DavidJonesSky clearly doing his job and what he’s paid to do, but an awkward encounter where everyone should be on the same page really. 🤔 #SkySports #TOTCHE

@TheClosedFist @QoSBaszler Going on main roster when @wwe leaves 🇬🇧 @SkySports goes to @btsportwwe . Not got #WWENetwork never saw her @WWENXT matches sadly . Should of been on main roster a while ago

@SkyHelpTeam There is no update on there since the original issue being announced yesterday morning. Please can you give an indication of how long this will take to fix

Still don’t get it, a satellite signal travels to a spot somewhere in space travels through god knows what but the minutes there’s a slight wind and rain in the north west of England it can’t get through that so I can watch the darts for £90 a month. @SkyHelpTeam

Why is our sky broadband not working though 😩🙃 @SkyHelpTeam

@SkyUK I haven’t had any phone signal now for over a week, tried your ‘guides’ with no joy. Also tried to contact you on the website and Facebook with no reply. Went to a help desk in the local shopping center to be told to ‘ring a number’when that’s my problem, I have no service

@CHACHIECOCO @NorthmcrAth @SkySportsPL @SkySports Not a foul should be stronger and be dealing with it no problem. That’s exactly how he used to be.

@SkySports Can you please sort out your broadcast of the game. Sound keeps jumping and the resolution keeps changing! I don't pay for rubbish service.

@SkyUK Your early termination charges are ridiculous!! £120 for cancelling a year contract of £23 per month is just not acceptable! Sky is basically steeling money off people who are going through hard time in life whilst showing absolutely no empathy! Never again!!

At midnight and the help closes at 11.30pm! So I cant even get it resolved until the morning you horrible *******! I'm going to play hell tomorrow watch! @SkyUK @SkyHelpTeam

Wowww! Internet goes down just as I'm about to stream go to ring Sky (which usually had a department to help 24h) but no I cant do anything till tomorrow now! Great service @SkyHelpTeam @SkyUK

Bt and Sky are a joke , sky q doesnt work properly due to connectivity problems , so i upgrade my wifi and still the same problem , joke and a waste of time👎 @SkyUK @SkyHelpTeam

@Marlon_MTK @Oleg__74 @SkySports @SkySportsPL @premierleague @stonewalluk So here lies the real issue. For you, homophobia isn’t a problem because for you it’s racism that’s a problem because you’re on the receiving end of that. Try to use that to understand how victims of racism are the same as victims of homophobia.

@murfthegreek @SkySports Nothing at all mate, but unless they are playing Celtic I couldn't give a ****! 👍 😂

@biffo60 @SkySports Good man, I will go down the same route! 👍

@SkyHelpTeam You make it very easy to upgrade your services online but impossible to downgrade without having to call. Your customer service is disgusting. @BBCWatchdog Has anyone else complained about the Sky services. 45 minute call waiting times.

Uno @GNev2 is pissed off when when he says live on @SkySports ‘sort your own shit out’! @ManUtd

@chrisstyles44 @SkyHelpTeam @SkyUK Oh, btw, you know my Sky Digital bill jumped from £75.99 to £89 to £97 !!!!! For the crap that keeps being repeated on all Sky Channels, it's not worth the money! Absolutely NOT!! 😠😠

@SkyUK why does my sky Q mini box keep loosing connection with the downstairs main box... I’ve been having issues for the last couple of days

@SkyHelpTeam Not really...some support on getting my phone delivered would be great...

@appleton_scott @SkyHelpTeam Having the same issue and won’t be using the chat because it says I’d be the 99+ in queue!

@SkySportsPL @SkySports He was directly involved in that incident and maybe if Gomes didn’t break his ankle he wouldn’t have been red carded... it was the right decision having reviewed how bad the injury was, Gomes will be out for quite a while so it’s only fair that he’s held accountable.

@SkySportsPL @SkySports Leicester denied penalty after DeBruyne handball, officials blind, stupid or just incapable VAR doesn’t work when idiots reviewing it. Hands away from his face and blocked a gap in the wall PENALTY ALL DAY

Can someone from @SkyHelpTeam then refund us for the router, boost and delivery .... we were told one night this week that there was no issue in our area, but there quite clearly was!! Been sent a router which has made no difference what so ever, and now we are out of pocket!!

@SkyHelpTeam More disgraceful customer service from Sky ignoring my tweets now

@SkyHelpTeam 9/2 we began having internet issues, yesterday you cancelled our appointment after the allotted time, today you sent an @WeAreOpenreach engineer who reported he found no fault and tested our modem and socket, when he didn’t even enter our property! Not great service!

@SkySportsPL @SkySports like watching two relegation sides play. Absolutely shit

@SkySportsPL @SkySports like watching two relegation sides play. A so shit

@SkyHelpTeam my internet service doesn't seem to be reaching all the rooms within my flat. I live in a fairly small flat so its not a big place. Ive been told to contact yourselves to see what can be done by a family friend that works for yourselves.

@SkySportsPL @SkySports @skysports if you insist in letting @Carra23 commentate can you reduce my subscription as I have to watch it with no sound. He really is a biased horrible person.

@SkySportsPL @SkySports Vardy is broken @OfficialFPL 😒

@SkyHelpTeam They were showing but at an extra £20 per month to quoted and agreed to and with a £30 admin fee that I was told was taken off for being a loyal customer