Sky Outage Report in Cathays, Cardiff, Wales
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
Problems in the last 24 hours in Cathays, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Cathays, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Sky
Sky is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (46%)
- TV (30%)
- Wi-fi (13%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map Near Cathays, Wales
The most recent Sky outage reports came from the following cities: Barry, Cardiff, Blackwood, Hengoed, Treharris, Pontypridd, Tonypandy, Cwmbran, Caerphilly, Newport, Weston-super-Mare, Pontyclun, Porth, and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Barry
|
TV | 1 day ago |
|
Cardiff
|
Internet | 3 days ago |
|
Blackwood
|
Internet | 4 days ago |
|
Hengoed
|
Internet | 6 days ago |
|
Blackwood
|
Internet | 7 days ago |
|
Treharris
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Cathays, Wales
Latest outage, problems and issue reports in Cathays and nearby locations:
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Paul Jenkins (@fourfoot) reported from Penarth, Wales@SkyHelpTeam Hi. Having really slow broadband here for a while now. Online test thing hasn’t worked in the fortnight I’ve been trying. Checked all equipment. Can you help?
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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James Moss (@UKEmpLawyer) reported from Newport, Wales@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales@SkyHelpTeam I have been ringing you for ages regarding my bill pay I need someone to help me please
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James Moss (@UKEmpLawyer) reported from Newport, Wales@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Young Ones Clubs Ltd. (@Youngonesclubs) reported from Pentyrch, Wales@skyhelpteam I have had poor WiFi coverage at my home for months, I have tried calling but as I am not vulnerable or Over 70 I can not get help. I have tried all the tips on website, It needs a booster. Can you please help?
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James Moss (@UKEmpLawyer) reported from Newport, Wales@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Chris Elliott (@christelliott) reported from Barry, WalesI wish I paid for @SkySports so I could cancel it
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Shaun Porter (@srp0000) reported from Newport, Wales@SkySports the commentators haven’t mentioned Mitrović for 2 minutes now! Damn they just did 🙄 #playofffinal
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gerald davies (@gerry_tudor) reported from Cardiff, Wales@SkyHelpTeam I think there’s a problem in my area, help.. !!
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NetballWales (@NetballWales) reported from Cardiff, WalesLoved #womenssportsdebate on @skysports - 2 hours of great and interesting chat. But can’t help but feel there wasn’t any debate? A dozen people agreeing with one another doesn’t help... #StepOutsideTheEchoChamber
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?
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Jo Owens(Shardelow) (@JoOwens2) reported from Barry, Wales@SkyUK what’s happening???? Sky errors when trying to access emails!! Lots of people seem to be having same issue
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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James Moss (@UKEmpLawyer) reported from Newport, Wales@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Mat Seymour (@Mat_Seymour) reported from Cardiff, WalesHi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Knights (@RickKnights) reported@SkyUK my broadband is down, been through your online “fix” not working. Need to talk to someone ASAP but just get automated responses. Help.
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torreblue (@torreblue) reported@CoppellRob @SkySports Who'd be daft enough to turn that down,though ? All that dosh for playing netball ? Lucky ****...
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Kung Flu fighter (@gamblingman8) reported@SkySports Worst Mosconi cup ever #HorseShit #BringBackEarlAndArcherAndMorris
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Theo Leggett (@Theothebald) reported@SkyHelpTeam It was unable to carry them out because the connection was too slow! It’s intermittent at the moment. Sometimes fast, then drops out or goes incredibly slow without warning.
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Catherine Deans (@deans_catherine) reported@SkyUK your service is built on self service, use your tv or internet, no people needed - except it’s not and you can’t do everything you need and then when your order doesn’t arrive your phone service is appalling but if to complain you have to write and post a letter..really??
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Amber (@Roolach) reported@SkyHelpTeam Apparently theres been a problem and have to wait 48 hours just to find out what it is. Absolute joke I have to work!.
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REBECCA CLEARY (@BECCICLEARY87) reported@SkyHelpTeam 🙈🙈🙈🙈🙈 why didnt I think of that solution....silly me.....😒😒😒 Failing that I assume there is another option to be able to talk to someone?!
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Billy Mac (@alswearmac) reported@SkyHelpTeam Sorry, me again! New issues: if I try to play Sky recordings, or download Sky progs it says I don’t have any Sky TV channels (inc Atlantic etc), and I need to add them, obviously I do have them & can watch them now. This is not in Faqs, I need to talk to someone again!
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Billy Mac (@alswearmac) reported@SkyHelpTeam Seriously? I’m on a dm ‘conversation’ line where ‘Heather’ has said one sentence in 40 minutes!!??? I suppose you don’t have any concern for customer care now I have signed a contract.
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Alex (@alexmeerkat87) reported@SkyHelpTeam how do I get through to speak to someone about broadband? Mine keeps dropping to terribly low speeds (0.3mb)and when I call all that happens is a machine takes my mobile number to send me a help guide... which a, hasn't actually came through yet and b, will be basic.