Virgin Media Outage Report in Woolton, Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Woolton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woolton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Woolton, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Prenton, Upton, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 18 hours ago |
|
Wigan
|
Internet | 18 hours ago |
|
St Helens
|
Wi-fi | 21 hours ago |
|
St Helens
|
TV | 3 days ago |
|
Liverpool
|
Wi-fi | 3 days ago |
|
Liverpool
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Woolton, England
Latest outage, problems and issue reports in Woolton and nearby locations:
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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MarkRP (@markrp64) reported from Liverpool, England@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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Sheila Hibberd (@sheilahibberd) reported from Rainford, England@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Lyndsey Moss (@lyndseym123) reported from Halewood, England@virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia
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@gm (@mymatedex) reported from Kirkby, England@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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Scott Carroll (@scottcvrroll) reported from Liverpool, EnglandHonestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
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Darren Thomas (@DagsJT) reported from Warrington, EnglandHaving to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!
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Andy Gill (@andigill) reported from Warrington, England@virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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Paul Walsh (@walshy31) reported from Liverpool, England@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
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Catherine Crilly (@cathcrilly) reported from Liverpool, EnglandGuys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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Paul Walsh (@walshy31) reported from Seaforth, England@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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Kris Leonard (@Kay_Leno) reported from Seaforth, England@virginmedia is your live chat on the website not working?
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Ringing your service once more how pathetic is it
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Kayakmoose (@KayakmooseF) reported from Liverpool, England@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🐥oᴉפ (@NotGio8) reported@virginmedia for the past 2 days my wifi has been cutting out very consistently, it’ll come back on for around 10 minutes but then cut out for about 30 minutes to an hour at a time this has never happened before so i’m confused what’s wrong with my wifi box?
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gillie bryant 💙 (@gillyjb60) reported@AnnCleeves @virginmedia They are useless I was a customer for 24 years until January this year . Appalling customer service I’m still awaiting a call back from early March re account . I’m now with BT
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Annie🏴🍒 (@GetIndyDoneIn21) reportedAnybody else having problems with @virginmedia can’t get the boxing booked 😬
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Eji Douglas (@EjiDouglas) reported@virginmedia bt sport 1 on the tv anywhere is down
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Burgs (@burgs1989) reported@virginmedia No John. As I said, it’s intermittent. I’d rather they re-instated my broadband to what it was before they ‘upgraded’ me. It has been crap since.
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Michaela Moore (@mooreme26) reported@AnnCleeves @virginmedia I also had issues getting them to change my faulty hub (wifi dropping out). I ended up reporting every time it dropped and after ~3 weeks & 20ish ‘we’ve sent a signal’ calls they finally accepted a 15 year old hub was faulty and sent an upgrade - upgrade should be automatic
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Jimothy (He/Him) (@jimothyharrison) reported@magemasher22 @virginmedia Ugh Virgin, that brings me back to when I had it in 2012, it was bloody awful!
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Jack Owens (@jackowens99) reported@burgs1989 @virginmedia That’s fair enough, 600mb is a bit tight to be microwaving at the same time as watching Netflix. John said to ring customer services, why didn’t you think of that?
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O (@MadWebster) reported@SkyUK sort your cunting broadband out. I’m actually loosing my mind at how **** your WiFi is. Rather go back to @virginmedia
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Jamie Scott (@JamieSc02295185) reported@virginmedia You are very kind. With respect , Iraised this 3 months ago. Was promised an envelope which did not arrive. It was only my honesty that made me raise the issue again . I respectfully suggest that the unit is out of date now.