Virgin Media

Virgin Media Outage Report in Trafford Park, Trafford, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Trafford Park, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Trafford Park and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Trafford Park, Trafford, England 02/01/2026 07:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Trafford Park, Trafford, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Oldham, Cheadle, Salford, Hyde, Bolton, Stockport, Sale, Bury, Rochdale, Stalybridge, Warrington, Altrincham, Wilmslow and Dukinfield.

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City Problem Type Report Time
United KingdomManchester Wi-fi
United KingdomManchester Internet
United KingdomOldham Total Blackout
United KingdomOldham Internet
United KingdomManchester Internet
United KingdomManchester Internet

Community Discussion

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Virgin Media Issues Reports Near Trafford Park, England

Latest outage, problems and issue reports in Trafford Park and nearby locations:

  • lambtiger Jamie McDonald (@lambtiger) reported from Cheadle Hulme, England

    Truly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia The hold times aren’t the issue. I’d wait happily if I got an answer at the end. The issue is being hung up on after an hour then having a call answered only to have to listen to dead air for over 30 minutes while whoever is supposed to be helping has forgotten to logout ....1/2

  • SarahCassidy Sarah Cassidy 🐝 (@SarahCassidy) reported from Manchester, England

    Anyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?

  • m_stephens8 macauley stephens (@m_stephens8) reported from Bolton, England

    @virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    @virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??

  • Daveyb1974 David Bryden (@Daveyb1974) reported from Urmston, England

    Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    @virginmedia Thank you for your response. I have submitted a complaint, although I’ve no response to that either. Our internet is shocking and we’ve got a temp fix outside which needs to be made permanent from 4 wks ago. Paying a lot for nothing currently

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia Hi John. Still no resolution I’m afraid. It’s getting closer to next bill date. Which BTW I’ve received two bills for. One at £27.49 and the other £113.00 and a double bill request which is laughable! I still don’t get why the next gen box is influencing my request. Today please

  • Daveyb1974 David Bryden (@Daveyb1974) reported from Urmston, England

    @virginmedia This is the exact type of poor service I received when I called customer service. The package I am currently on is £89 for a new customer, but £129 for a loyal customer. The response back was “that’s all I can do”. Your response is almost as bad “don’t like it, raise a complaint”

  • Daveyb1974 David Bryden (@Daveyb1974) reported from Urmston, England

    @nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.

  • XCharlotteJadeX CharlotteJadeDuffy❀ (@XCharlotteJadeX) reported from Warrington, England

    @virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    Over 3 hours and counting on the phone to @virginmedia , spoken to 5 different people and put on hold for the 6th time now. Issue yet to be resolved 🤬🤬🤬 #vpoorcustomerservice #timeforachange

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?

  • blandsteve Steve Bland (@blandsteve) reported from Knutsford, England

    @virginmedia Yes. No issues identified.

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    @virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DLbi12John_boy John Casserly (@DLbi12John_boy) reported

    @virginmedia Can't use my phone or the text helpline (whose bright idea was that?) because there is no signal. Can't access My Virgin Mobile app because it can't identify me (it needs a 4G signal) but it doesn't work because there is no signal. I think we are seeing a pattern.

  • richardjportman Richard Portman (@richardjportman) reported

    @virginmedia Hi, no known issues. Our road's neighbourhood WhatsApp have compared notes historically. This has been going on for weeks and weeks. Upload speeds fall off a cliff on certain days to sub 1mb. Unworkable when working from home. Have done the factory reset of router etc etc

  • pukgiz Troy (@pukgiz) reported

    @virginmedia @dmartinwriter Ive got the exact same problem can you send me a live chat link too please.

  • tom_hennessy Tom Hennessy (@tom_hennessy) reported

    @virginmedia Doesn’t matter when I ring I did this morning when you opened same outcome constantly getting sent to the wrong team. Worst customer service I’ve ever come across

  • DLbi12John_boy John Casserly (@DLbi12John_boy) reported

    @EE I think you may have to send me a sim card. It looks like @virginmedia mobile service has been out for a while and they aren't answering any enquiries. Have they gone bust?

  • LaurenceToke Laurence **** (@LaurenceToke) reported

    @virginmedia Would help to have the chat feature on your website so we can report issues. I was on the phone a couple of weeks ago for 1.5 hours to report an issue that took 30 seconds to fix

  • Thuglifepob Simon Taylor (@Thuglifepob) reported

    @virginmedia I can’t use a wired connection as the box is miles away from a computer. I just want it fixed. I’m still paying for Sky wifi because I’ve never had the confidence to cancel it

  • JennieWalmsley Jennie Walmsley (@JennieWalmsley) reported

    3rd day without wifi. Constantly revised and unmet repair deadlines. Work and homeschooling a disaster @virginmedia FIX THIS

  • TipToeTiger Dan (@TipToeTiger) reported

    @virginmedia Is your online chat service down? I am trying to upgrade but can't find a way to talk to anyone.

  • aghorsley Alicia Ahmet (@aghorsley) reported

    Why is it impossible to speak to someone at @virginmedia about my god damn phone?! All I want is for tech support to call back 🙄😭