Virgin Media Outage Report in Pinxton, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pinxton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pinxton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 08: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Pinxton, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Sutton in Ashfield, Nottingham, Chesterfield, Mansfield, Clay Cross and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Total Blackout | |
| Sutton in Ashfield |
Internet | |
| Derby |
Internet | |
| Nottingham |
Wi-fi | |
| Chesterfield |
Total Blackout | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pinxton, England
Latest outage, problems and issue reports in Pinxton and nearby locations:
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia It found no issues although the hub did feel rather warm. I’ve rebooted it and I guess we’ll see what happens tomorrow. Not holding my breath as it’s been a daily occurrence for over a week now. Thanks for your help so far 👍
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Jaz Greer
(@JazGreer) reported
from
Derbyshire, England
@virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!
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Trent
(@endpete) reported
from
Radcliffe on Trent, England
@virginmedia NG12 has no wifi and you webpage is showing no solution until. 11.00. Given the amount of people working from home this delay is not acceptable. Please update with details of the actual issues.
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Jamie Hickling
(@Jamiehickling15) reported
from
Hucknall under Huthwaite, England
Ay yoo, @virginmedia, fix my mans @siMzaahh wifi it's been down 4 days and I need my Warzone duo back online.🤨
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
@Tash__Wilson @virginmedia Their customer service isn’t good. I had direct debit cancelled by them (didn’t tell me) and charged me for moving house (again didn’t tell me). Them and Sky are similiar, they’ll happily take money but even when it’s their fault the most you get maybe and apology and credit.
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HaloOolee
(@lolom5m5) reported
from
West Bridgford, England
@virginmedia I moved to new house and I’m struggling with moving my internet. No one help me, live chat , phone call, moving team 💔💔. Each services have transferred me to other by answer machine !!!! What happened !!!
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@virginmedia could you tell me what’s the issue with the picture in NG2 & NG11 watching the Forest v Fulham game? It’s pixelating & unwatchable a lot of the time
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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Fabio Gardella
(@fabs2305) reported
from
Sutton in Ashfield, England
@virginmedia service is totally disgusting, rang on behalf of my mother in law...who is 78 and on state pension....first time offered her package at £44.20 then after wanting to to think about it rang back 20 mins later to be told it’s £57 per month end of story utterly shocking
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Thomas Robinson
(@Tomasu87) reported
from
Chesterfield, England
Hi @virginmedia your email part of the web site has been down for about week now
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Mark Haydock
(@MarkHaydock5) reported
from
West Bridgford, England
@StuartRoss64 @virginmedia Hope they get back to you Stuart. Disgraceful service!
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia 11years and never had a problem 👍
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Linda Parnham
(@LindaParnham) reported
from
Chesterfield, England
@virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Hi Virgin Media, been having internet issues for a couple of weeks now, connection dropping for no reason. A reboot usually does the trick but it’s several times a day. Superhub 3. Frustrating as hell, any ideas?
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia Tell them to *******. Mine is 4g and has never dropped. 3network.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Thompson
(@NicolaT77484592) reported
@virginmedia It is only showing a tv problem that might cause the Disney app not to work nothing else. Iv booked an engineer appointment but that’s Thursday!!
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T
(@SmicersRight) reported
@virginmedia @kiwi_cupcake89 Virgin, It is 5th June now and I am having the exact same issue. App won't let me create an account as won't accept any password- your IT team have not fixed the problem and from searching Twitter this is a common problem!
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🖤☆𝕿𝖆𝖒𝖒𝖎☆🖤
(@orchidXheart) reported
@virginmedia Well its still ongoing now. When the website eventually loads it just tells me there's no issues. I've reset it and it's still running at the same speed. It's WiFi as I currently don't have any devices I can connect via a wired connection
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Seline Murphy
(@SelineBean) reported
@virginmedia No already an 02 customer and received new SIM and called 02 as advised to keep number. Problem with new SSN then told needed to migrate. I lost confidence in what I was sold
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craig colville
(@craig_colville) reported
@virginmedia tried for last 3 days to create an account using link sent to me and not possible wtf is the problem. Surely every password I use can't be unsuitable 🤔😡😡😡
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𝓒𝓱𝓪𝔃𝔃𝔂 💙💛
(@ChazVR) reported
@virginmedia Can't phone it, no data on my phone and the landline is usually offline. I honestly don't think its much of a worry, as I said above, my contract ends soon so I'll either be switching to a different service or upgrading my package, hoping less of the outages of course.
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MinaMo
(@MinaMo_212) reported
@virginmedia I just don't think I want to repeat myself for a 4th time. I'd like to know if a UK based customer service department can contact me or not?
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GIFTSpromo
(@_GIFTSpromo_) reported
@virginmedia Instead of saying sorry, why not actually do something to solve the problem that has been going on for years? As in doing away with the overseas call centers and having top notch UK based customer service available to all, first time every time!
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Radost Dineva
(@radostdineva88) reported
@virginmedia hi, I am having a problem with my Wi-Fi connection, is that due to the weather conditions and when it can be fixed it?
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𝓒𝓱𝓪𝔃𝔃𝔂 💙💛
(@ChazVR) reported
@virginmedia every 5 minutes on the support lines, and a physical engineer? Too much work and effort considering the contract ends within a month. (2/2)