Virgin Media Outage Report in Kinvere, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kinvere, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kinvere and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Kinvere, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Dudley, Stourbridge, Ryton, Brierley Hill, Walsall, West Bromwich, Bromsgrove, Smethwick, Oldbury and Kingswinford.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Wolverhampton |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kinvere, England
Latest outage, problems and issue reports in Kinvere and nearby locations:
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia Hi, after raising 2 complaints for being missold my contract, no investigation done by virgin, no outcomes received. i am now bing asked to request my data (dsar), investigate the issue myself listenening to the recordings and send proof to virgin to review. shocking cust service
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MJP - mastodonapp.uk/@mrmjprice
(@mrmjprice) reported
from
Birmingham, England
@virginmedia Async live chat (WhatsApp) sucks as you let me text you with a problem, let it sit for hours, then close it down if I don’t reply within 5 mins and repeat. I’ll just ignore all the comms.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia Hi, I’m getting around 80mpbs now, should be 350 though, when I try and test it says there’s a problem in the area, but no further information
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iamscorchy
(@iamscorchy) reported
from
Wednesfield, England
Virgin media is literally dog! Worst thing I've done is keep renewing with you every year next year 100% going with bt! Forever dropping out reconnecting utter pointless meant to be 1gig complete waffle! @Virgin #virginmedia
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia i logged another complaint 1 to 2 weeks prior and heard nothing back. i was advised by cust service a month ago not to log a formal complaint and log an internal complaint instead
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??
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Stuart Henley
(@HenleyStatic) reported
from
Halesowen, England
@virginmedia footy on BBC1 through virgin box about 5 minutes behind tonight. Not good service
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia I called cust serv today after logging complaint on 26th Nov and hearing nothing back. cust serv asked me to request my data and voice calls. listen to it myself and then send proof of being missold a contract/virgin error, so virgin can then resolve the matter and complaint
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𝕔𝕙𝕒𝕣𝕝𝕠𝕥𝕥𝕖🧸
(@charlwalden) reported
from
Halesowen, England
@virginmedia how am I supposed to book an engineer? There are issues with the quick start installation I have and need an engineer to set it up for me
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Stephen Bennett
(@Stephen12857059) reported
from
Birmingham, England
Once again the Internet Orovider that claims to be the best @virginmedia, has an outage. I bet all my savings there would be significant kick back if the directors didn’t get paid, because the Lady dealing with their account cannot get online. Time has come for change #cancelVM
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@virginmedia It’s on both WiFi and wired. At this present moment I’m unable to get ANY network from the router on both.
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Satish Danny Paul
(@________Danny) reported
from
West Bromwich, England
@virginmedia I received my new 500+mps broadband only to get 6mps on my phone in my room. The Router is Terrible and cannot send the speed to devices via wifi. Not Good for anyone
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neil fleming
(@ThatNeilFleming) reported
from
Wolverhampton, England
@fesshole Imagine having virgin media - those poor kids
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia no broadband since yesterday afternoon, told engineers were on route but still no update. Your offshore call centre is also unhelpful and not able to offer any further information. Please can you help?
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iamscorchy
(@iamscorchy) reported
from
Wednesfield, England
@virginmedia Experiencing issues in your area there is a technician in the area but still doesn't explain why my routers fans go really loud and disconnected from everything I have to keep resetting to get it back to normal then on top get "issues in my area" like always
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hayley chapman
(@haychapperz) reported
from
Birmingham, England
@virginmedia what is going on B31 5 still without Broadband & TV from 11am and now being told fix is 12pm tomorrow. I have been unable to work all day & now problem is going in to tomorrow. This is unacceptable & I hope refunds for loss of service will be applied to all accounts.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?
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iamscorchy
(@iamscorchy) reported
from
Wednesfield, England
@virginmedia No it doesn't feel hot it randomly starts the fan really loud and doesn't stop its on top of a cupboard not close to any walls ect it's cleaned still have the problem at least twice a week
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W1LKO
(@Wilkomania1984) reported
from
Stoke, England
@virginmedia Your customer services are useless!!!!!! 😡😡😡
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Richard C. Bishop 🏃♂️
(@richardcbishop) reported
from
West Bromwich, England
@Damien_Clyburn @virginmedia They're appalling. I've had business version for 10 years. BT never miss a beat. Outstanding. Get rid of them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bernard Thresher
(@BernardThresher) reported
@virginmedia 90 minutes though. An hour and a half? Put yourself in the customers shoes...no you can't, you're a robot. Also, I can't tell you the outcome of the 'call' as I was told to go to whatsapp I know what the outcome is going to be however, one lost customer and lots of negative press
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Dawn
(@Dawn18629990) reported
@virginmedia it’s gone down again why don’t you do do something about it we getting really fed up with now they was some supposed to came this afternoon but you cancelled it told you it keeps happening we are not happy with the service at all
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The Rt. Hon Sir John of the Shires
(@BlueWreckingCrw) reported
@virginmedia Yep, and got a text.saying to follow the restart/reset procedures.. It's a hardware issue rather than a connection issue
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Charo
(@charo_uk) reported
@virginmedia Sure I can expand on this,the internet connection hasn’t been great in the last year and when I tried to call to cancel my contract I spent 1,5hr on the phone,spoke to 4 people and the last one hanged up on me saying they had issues and will call me back in 20min,never heard back
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Andy Falconer
(@andyfalconer2) reported
@virginmedia service down again...work from home, losing money...rubbish service
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bizmobile
(@InfoBizmobile) reported
@virginmedia The order was cancelled. Phone never delivered. Email from VM tells me it is cancelled. I then get a letter telling me I am in arrears for something I have never received. I would have expected a call back if cut off.
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Archie Geddes
(@versarchie5) reported
@virginmedia my sons phone is not letting him call or send messages and it’s beginning to really annoy me and him, to the point I want to cancel virgin mobile and move to EE. He is unable to ring me and I can’t contact him. This is not acceptable.
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Jenny Bell
(@jcbell88) reported
@virginmedia Multiple failed appts; multiple no-shows to fix the problem; inability to verbally speak to anyone; inability to verbally speak to anyone who has any clue what's going on; piggy-backing on my neighbour's connection for the last 8 weeks!! Latest is appt date for 4 weeks time!!
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Scius
(@Scius) reported
@virginmedia your service status website has stopped working, I get a 404 after I plug in my postcode and surname.
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Bernard Thresher
(@BernardThresher) reported
@virginmedia Still nothing. Is it a lack of staff causing these excessive delays? @NTSscamsteam No service or support here from @virginmedia