Virgin Media Outage Report in Hanwell, Greater London, England

Problems in the last 24 hours in Hanwell, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hanwell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Hanwell, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Slough, Camden Town, Croydon, City of Westminster, Enfield Town, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Islington, Paddington, and Walton-on-Thames.

City	Problem Type	Report Time
London	Wi-fi	3 hours ago
London	Internet	5 hours ago
Hammersmith	Internet	7 hours ago
London	Wi-fi	12 hours ago
London	Internet	12 hours ago
London	TV	14 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hanwell, England

Latest outage, problems and issue reports in Hanwell and nearby locations:

• 
  ROB FARACE (@REDROBB1967) reported 21 seconds ago from Barnet, England

  @virginmedia Hi I’m in London N12 & I’m still experiencing the same issues from yesterday. I’ve rebooted my router & shut down everything but still can’t get online. Can you help

• 
  Dan Hall 🏳️‍🌈 (@LimehouseDan) reported 4 minutes ago from Lambeth, England

  @virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.

• 
  Teresa Whitfield (@teresawhitfield) reported 7 minutes ago from Croydon, England

  Still waiting @virginmedia for a technical support call! It’s hard enough as it is with home working and homeschooling without having to add in a crap internet connection too #virginbroadband #virginmedia your #fibrebroadband is worse than dialup!

• 
  Stephen (@StevieDawson) reported 14 minutes ago from Camden Town, England

  @showbizroyalty @virginmedia Back in your box you. Unless you can fix my telly.

• 
  Ella Darlington (@BellaBtweets) reported 14 minutes ago from Croydon, England

  @virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.

• 
  Antony Jardine (@antonyjardine) reported 18 minutes ago from Lambeth, England

  @virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!

• 
  Ore Meta (@OreMeta) reported 19 minutes ago from Wandsworth, England

  THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !

• 
  Shinykathy (@shinykathy) reported 20 minutes ago from London, England

  @virginmedia My internet is super slow I pay for super Fast!! Help!!!

• 
  Christian Hose (@CPH83) reported 21 minutes ago from Wandsworth, England

  @virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(

• 
  RangersBoy_8 (@Simon_Corley) reported 22 minutes ago from Ealing, England

  @virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut

• 
  Doc (@TheCapeDoctor) reported 32 minutes ago from Barnet, England

  @virginmedia Mine still not working. Keeps dropping out. Lost internet 3 minutes ago during a work conference call. Really not acceptable.

• 
  Alarms Are Us Ltd. (@Alarms_Are_Us) reported 32 minutes ago from Bushey Heath, England

  Over 13 months with @virginmedia fighting with them over the phone to say there is a problem with our service and explaining it’s not the equipment it’s the line this engineer arrives runs tests and “checks cables” as prt of his assessments and not prompted. Finds cable faults!!

• 
  Teresa Whitfield (@teresawhitfield) reported 37 minutes ago from Croydon, England

  @virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳

• 
  Jonny Baldwin. (@itsjonnybaldwin) reported 44 minutes ago from London, England

  @virginmedia sort your shit out, this is beyond poor

• 
  ♕Erica♕ (@_EricaMonroe_) reported 44 minutes ago from Islington, England

  @virginmedia Internet is down again in N1 🤬

• 
  Teresa Whitfield (@teresawhitfield) reported 47 minutes ago from Croydon, England

  @Ross_Feeney @virginmedia PPS....we haven’t got a good enough 4G signal for that either 😩

• 
  Ben Owen (@BenPOwen) reported 49 minutes ago from Wandsworth, England

  @virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.

• 
  Daniel W (@damawa42) reported 50 minutes ago from Camden Town, England

  Ahhh brilliant, first time in a week I get a response from @virginmedia on their SMS 'help' service, and they've now disappeared for over an hour with 'technical issues'. Utterly disgraceful service.

• 
  Stephen (@StevieDawson) reported 60 minutes ago from Camden Town, England

  @BridgLondon @virginmedia Sadly the only thing that has gone down on me this week

• 
  Steven Wilson (@swilsonnews) reported 1 hour ago from Wandsworth, England

  Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pravin Khatri (@simsimbol) reported 6 minutes ago

  @virginmedia Why when called 150 customer service they said is not there problems it's one channel they don't want to know when I ask them to contact technical team what's happening they not willing find out. Don't they want to help customers?

• 
  HART (@_LHART_) reported 7 minutes ago

  @virginmedia Would an early cancellation fee still be charged in this scenario where service is not being provided adequately?

• 
  dave **** (@dave_smeg) reported 8 minutes ago

  @virginmedia Hub has been off all day. Only switched it back on earlier to see if it was working again. No text message to tell me the service was back. Repeated the tests and there is no difference. Down speed still a little lower than usual.

• 
  lisaperry (@lisaperry40) reported 10 minutes ago

  @virginmedia They are. Already checked after 2hours trouble shooting. Tv was working till then. So if it’s not the cables causing the issue there is a fault. Upstairs box hasn’t worked for wks! It needs investigated

• 
  Natalie Grove (@NatGrove69) reported 14 minutes ago

  @virginmedia why do you charge a huge cancellation fee if I’m moving house yet you can’t provide a service at my new house?

• 
  for Richa for poorer (@r33b33) reported 16 minutes ago

  @virginmedia Tried it but it didn't work. Just seen there is now an updated message on the service website in our location so will wait for it to be fixed.

• 
  Fust (@Fastfust) reported 17 minutes ago

  @virginmedia Your website is useless no feature to cancel services, online agent is a bot, and call queues are in the hours - I’m bored now, if you can’t help me, stop wasting my time

• 
  Luca T (@TheWolfyBear) reported 20 minutes ago

  @virginmedia was due a package today with my new hub as I've just joined, but no sign of it. Can you help?

• 
  Juri (@gesichtzeintopf) reported 23 minutes ago

  When are you going to offer the service that we’re paying for, @virginmedia? Internet is fu*ked again. Had to use mobile just to be able to work.

• 
  lisaperry (@lisaperry40) reported 24 minutes ago

  @virginmedia Lights on. Only message is “no signal”