Virgin Media Outage Report in Hanwell, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hanwell come from postal codes W7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hanwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hanwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hanwell, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Ealing, Tower Hamlets, Harringay, Southwark, Islington, Hillingdon, Enfield Town, Watford, Fulham, Belsize Park, Tottenham, Mitcham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Total Blackout | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Croydon |
Total Blackout | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hanwell, England
Latest outage, problems and issue reports in Hanwell and nearby locations:
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Deepak
(@deethfc) reported
from
Harrow Weald, England
@virginmedia It’s been a issue since I agreed to a update 3 months ago I can understand there was a lockdown burin may was told that it would happen 20th may did not happen waited all day rang on 21st and said the order was not put on properly and it has now been done
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Deepak
(@deethfc) reported
from
Harrow Weald, England
@virginmedia And text you date date but never happened rang on 28th and they said it will be Friday 5th June waited till 4 pm and rang than said it was not booked in and will be Saturday 5th June again waited called up and said it’s not been booked a scheduled for 11 June I really saddened
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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simonstebbing
(@simonstebbing) reported
from
Bushey Heath, England
Amusement of the day. Call Virgin’s senior technical support line. You can’t write this stuff!!! 0800 052 5738 @virginmedia #stillnowifi #fail
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Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Pretty
(@pretty_gd) reported
from
Harrow Weald, England
@virginmedia is da worst for internet ever! Every week there’s a problem. Been off since 4pm kmt
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Mani
(@weird_FM) reported
from
Tottenham, England
O2 is acting up again. I have had no service all day. And my wifi is ****😭@O2 @virginmedia fix up
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Chaney
(@Stephen_Chaney) reported
I waited nearly 30 mins on Monday to cancel a @sky subscription and the chap convinced me that he’d call me with an offer to compete with @virginmedia. Now on hold again (to cancel) for 50 mins and counting…
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Jordan
(@jordan_elkyy) reported
@virginmedia Hi, we don’t have wired devices connected and the problem has been since the new router was installed last Thursday. PC troubleshooting connection cable issues, PS5 not connecting properly, FireStick unable to connect etc
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Jessica
(@sejasci) reported
@virginmedia @vmbusinesshelp Thanks, we are getting no help from VM Business for some bizarre reason. We are now looking into a new provider that all our properties will switch to given that VM thinks promising to fix it "today" twice and not delivering on that promise is completely fine.
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Leigh Yoxall
(@LordMondo3rd) reported
@DigitalTrustPM @virginmedia I have complained and come out of the repetitive bot chats - after 4 hours - no accountability, no service, no response will equal no customers...very poor @virginmedia
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Robert Pearson
(@Rpearson081) reported
@DigitalTrustPM @Jacobfarr31 @virginmedia Thanks for that sally. Their service is appalling.
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Matt Burnard
(@MattBurnard1979) reported
@Lordlinley @virginmedia Cowboys mate I just had them on the phone and the service they provide is shocking
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Ms George Cole
(@georgiecole12) reported
@virginmedia After this much effort with still no resolution to the money you have overcharged me, I'm starting to think that your bad customer service is a deliberate money-making exercise.
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Ian g (thecelts1967 )
(@GmThecelts1967) reported
Customer relations at @virginmedia are absolutely shocking
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matthew byrne
(@ByrneByrne72) reported
@virginmedia Service page says there is no problems in my area now but yet the tech department say there is, 4 days now without internet. Totally unacceptable!
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Scott Sanderson
(@sando_87) reported
@virginmedia Not asking you to call me back. Asking for the agent who can fix my issue to call me. I’ve made my calls in and have been cut off by 3 agents so they can call me.