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Virgin Media outages and service status in Hanwell, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 7 outage signals in the last 24 hours around Hanwell, including 7 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 27, 8:40 AM GMT+1.
  • 49% Internet (49%)
  • 22% TV (22%)
  • 15% Wi-fi (15%)
  • 7% Total Blackout (7%)
  • 6% E-mail (6%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hanwell, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hanwell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 27: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Hanwell, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ealing, Hayes, Kensington, Wembley, Northolt, Greenford, Richmond, Southall, Harrow, Hounslow, Feltham, Ruislip, Uxbridge, and Brentford.

CityProblem TypeReport Time
Hammersmith Total Blackout 10 hours ago
Hammersmith Internet 11 hours ago
Hammersmith Internet 18 hours ago
Ealing Internet 18 hours ago
Hammersmith E-mail 18 hours ago
Hammersmith Internet 19 hours ago

Nearby cities with recent reports

Hammersmith

33 recent signals

10 hours ago
Wembley

3 recent signals

2 days ago
Kensington

2 recent signals

1 day ago
Ealing

1 recent signals

18 hours ago
Hayes

1 recent signals

22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hanwell, England

Latest outage, problems and issue reports in Hanwell and nearby locations:

  • AndrewGrill
    The Actionable Futurist® Andrew Grill (@AndrewGrill) reported from Kensington, England

    @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

  • Johnboy82903002
    John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

  • pepemac27
    Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England

    @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus

  • josethepotter
    Jose Carvalho (@josethepotter) reported from Hammersmith, England

    ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

  • Fatty_Koo91
    Bhaven Dusara (@Fatty_Koo91) reported from Harrow Weald, England

    How can it be called Virgin Media when it goes down so much??? #VirginMediaDown

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Yes, it says that there are issues. Info isn’t clear, though. This morning it said you were doing planned improvements whereas now it talks about actual issues. It wont let me register for compensation either

  • docklobster
    Nick (@docklobster) reported from Hillingdon, England

    @virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

  • SkyFlier6981
    GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

  • KlymkoNataliya
    Nataliya Klymko 🇺🇦🇬🇧 (@KlymkoNataliya) reported from Southall, England

    @virginmedia can you confirm if there's an outage in my area (area code 21)?

  • Hairouna92
    Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England

    @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MVenvyEsq
    Stranger in a Strange Land (@MVenvyEsq) reported

    @virginmedia Failed appointments and not understanding the problem and reporting to saying it has been resolved by claiming I had a different problem. Your complaints dept on it as we speak . We shall see.

  • rocky_115
    Chris Richards (@rocky_115) reported

    @virginmedia so any news on a broadband fix for SA1? Approaching 9 hours now of no internet or tv

  • ACraftyOne
    Crafty (@ACraftyOne) reported

    @virginmedia This is the problem I have 5-6 responses from your incompetent customer service team. I have requested a deadlock letter which they refuse to provide. Just to clarify that it is a scam. I paid for the service on my contract as shown, now you are charging me twice.

  • UFinlay33392
    Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported

    @virginmedia internet and TV down yet again Shocking ( not) .If you're thinking of changing to them One word and piece of advice. ...don't ......

  • ARSENAL18COYG
    stand together (@ARSENAL18COYG) reported

    @ghotographyuk @virginmedia I’ve been experiencing the very same thing run the test says looks fine, run test oh looks there’s a problem come back in 24 hours 🙄 it’s been the same for a good week now

  • JSSHERIFF1933
    H3LLRAISER III (@JSSHERIFF1933) reported

    @virginmedia @scoobiesue82 I’ve gave up watching The Big Bang Theory as clearly no one can fix this glitch?? It’s very annoying !!

  • Swinney_10
    Mark Swinglehurst 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Swinney_10) reported

    @virginmedia had a text to say broadband and TV should be back on, but nothing been on since yesterday in the SA5 area, can you explain what's happening as the time keeps being moved forward on the issue checker

  • _ragegun
    ragegun (@_ragegun) reported

    @virginmedia the only problem is that they do infact still seem to be transmitting. They're still on Sky

  • Danny_f1_fan
    Salmongymnast (@Danny_f1_fan) reported

    @virginmedia Down yet again. 2nd time in 3 weeks. Please check the TQ2 5nu area. Please. Last time was off for 3 days !!!!!

  • kimtaylor18
    Kim Taylor (@kimtaylor18) reported

    Apparently now it’s not me it’s a network issue in the area… again!!!! Only taken a day to figure that out 🫣 awful @virginmedia