Virgin Media Outage Report in Eccles, City and Borough of Salford, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eccles, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eccles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Eccles, City and Borough of Salford, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Warrington, Oldham, Bury, Stockport, Bolton, Sale, Cheadle, Rochdale, Wilmslow, Ashton-under-Lyne and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Manchester |
Internet | |
| Warrington |
Total Blackout | |
| Manchester |
Wi-fi | |
| Oldham |
Internet | |
| Bury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eccles, England
Latest outage, problems and issue reports in Eccles and nearby locations:
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Hannah Tompkins
(@he_tompkins) reported
from
Manchester, England
@virginmedia Hi there, I was told I would receive my replacement broadband by today and still no indication of when it’s going to arrive. Any help?
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Sandy Lindsay MBE 🐝
(@SandyLindsay) reported
from
Sale, England
Have @virginmedia gone down in South Manchester??? Been kicked off the wifi!
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia I was also promised a call back from a manager within 24 hours on a phone call on Friday afternoon. I did not receive this phone call. This is absolutely disgusting and I expect something to be done. I rely on your service for my income as I work from home. (2/3)
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia It works intermittently. When I speak to an advisor they fix the issue at that moment. Then, the next day it’ll cut out again and the process repeats. It was working when the engineer left, but it didn’t last 24 hours. Intermittent isn’t good enough. I rely on you for work.
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Martin Moscrop 🎺
(@martinmoscrop) reported
from
Salford, England
@LennieThevan @virginmedia That sounds terrible Lennie. If you want to change a plan and save money they go out of their way to be unhelpful. However, if you want to spend more their customers service Is better.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia Will they help if the Wi-Fi is working at the time I call? Because my issue is that when it is working, your advisors consider their work done despite telling them that it usually doesn’t last. And invariable, it doesn’t.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia You’re not understanding. I do contact when the issue is happening, your advisor then fixes it, but it then happens again within 24 hours. I need a ‘once and for all’ fix. Not this whack a mole approach you’ve had so far.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia Have you just stopped responding now? Having some system issues?
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Michael Clark
(@michaelclark09) reported
from
Sale, England
@Shredda @virginmedia Oh damn, that's peak. Might just be a coincidence then 🤔
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia It’s everything connected via Wi-Fi. I don’t have the connect app. I check for service status on your website and it usually says there isn’t an issue, but that doesn’t reflect my service.
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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Martyn The Driver
(@martyn_driver) reported
from
Rochdale, England
@virginmedia after 26 years as a loyal cable customer it is time to say goodbye. It would seem that loyalty is not rewarded, and you don't want low use customers
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia That number is a automated response not a customer service agent and an utter waste of time
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kevin.james
(@pillbo01) reported
from
Bolton, England
I have virgin media but they don’t have a Customer service that you can speak to. Or email I’ve had a problem for over a month since an engineer messed about in the box in the street. Picture on tv keeps pixilated.
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Adam Gardiner 💙
(@_AdamGardiner) reported
from
Sale, England
@virginmedia I have phoned you at least 10 times this week. I’ve had a visit from a technician. My Wi-Fi still doesn’t work. I rang up AGAIN in the last half an hour, after waiting for 30 mins to speak to someone, they said they had ‘system issues’ and hung up on me. (1/3)
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Nick Lowden
(@nick_lowden) reported
from
Manchester, England
@virginmedia can’t get on service checker as app says it is out of service. Internet has gone down in M20 ?? When should it be fixed?
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Richard Ashton 💙🇺🇦
(@Rik_Ashton) reported
from
Ashton-under-Lyne, England
@SkyUK My Sky package is slowly edging up. Some new customer deals from a couple of years ago have worsened discounts but... I'm still around £30 a month better off than when I was with Virgin Media. Never going back.
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Christopher Fox
(@ChrisFoxRacing) reported
from
Bolton, England
@virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shane Jaffer
(@jaffercakes84) reported
@virginmedia Nope because it was referred to networks for the 4th time. I think you better look at my account and file to see the problems I’ve had with zero fix resolution on this out of many issues with this network
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David Clarke
(@DaveC1882) reported
@virginmedia Oh and you've tried to change my bill once again! No doubt your incompetent customer service will claim it all sorted again when it won't be🤦🤡🤡
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Keeley Lafferty
(@KeeleyLafferty) reported
@virginmedia Thanks.... We'll be lodging a complaint for sure. I'm more concerned about whether you're actually going to provide a service to me or not? Then I'll go through the undoubted rigmoral of how you'll compensate me. Apologies for my very obvious frustration. Its not good enough.
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Jeff Goines
(@JeffGoines5) reported
@virginmedia do you actually have any accessible customer support? Trying to find a way to tell you that I have a potentially dangerous hub (steady red light) and there is no way to readily report this to you and get a replacement
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Tony Fallows
(@tfallows) reported
@virginmedia still waiting for the call back which one of your customer service people promised me on Thursday. I’ve had just about enough of your shoddy customer service now you really do not value your customers do you?
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Adam Chapman 🌐
(@SaleenYoko) reported
@virginmedia can you message me? I'm sick and tired of speaking to the incompetent support on phone and whatsapp. Been on to you nearly every day for the past 4 weeks and still nothing is right..
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AR
(@toffeegirl38) reported
@virginmedia Can I please have a number that connects to someone that understands the issue please?
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Marcus ISHERWOOD
(@MarcusIsherwood) reported
@virginmedia Just worked out why the link didn't work..it was because the Internet went down again!!!!
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Tania Lambert
(@tania_lambert) reported
@simurray0 @virginmedia This still isn’t fixed. Yet today you updated the service page & contacted us to say it has been?!
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sgoldswo
(@sgoldswo) reported
@virginmedia Unfortunately not. The problem is as simple as the SSID for “Three_Wifi” not broadcasting in some Elizabeth line stations where the Virgin Media WiFi SSID (and the derivative EE customer SSID) are broadcasting. All works fine on other platforms/different lines etc