Virgin Media

Virgin Media Outage Report in Cookham, Royal Borough of Windsor and Maidenhead, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cookham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cookham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cookham, Royal Borough of Windsor and Maidenhead, England 03/17/2025 07:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cookham, Royal Borough of Windsor and Maidenhead, England

The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Beaconsfield, High Wycombe, Bracknell, Amersham, Chertsey, Egham, Uxbridge, Ascot, Chesham and Maidenhead.

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City Problem Type Report Time
United KingdomReading Internet
United KingdomSlough Internet
United KingdomReading Total Blackout
United KingdomSlough Wi-fi
United KingdomReading Internet
United KingdomReading Internet

Community Discussion

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Virgin Media Issues Reports Near Cookham, England

Latest outage, problems and issue reports in Cookham and nearby locations:

  • AndyBarr79 Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.

  • mkmtassociates Malcolm Todd (@mkmtassociates) reported from Harefield, England

    @virginmedia Not helpful. Service checked no issues but still had to call this morning as on internet. Down again this afternoon. Spend more time working though the phone than using a load for internet service from virgin. What a waste of money.

  • craigr98_2016 Craig R 🇹🇩🌹 (@craigr98_2016) reported from Hillingdon, England

    @virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.

  • mkn1ght Ultra Mugnus (@mkn1ght) reported from Reading, England

    @monstroso @virginmedia A problem we all have.

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!

  • AndyBarr79 Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It’s more about how this can’t be dealt with online and spending a busy day trying to get to talk with someone who actually can help. #Disgraceful #expectedthis

  • 6thDr 6thdr (@6thDr) reported from Wokingham, England

    Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.

  • a3racer Chris C (@a3racer) reported from Wokingham, England

    @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.

  • seanhannam seanhannam (@seanhannam) reported from Chesham Bois, England

    @virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia I’m on M600 Fibre Broadband. On my account it says ‘our broadband doesn’t get quicker than this. You’re on our top tier broadband!’ If I got a Hub 4 and 1gb broadband, would that guarantee a stronger and faster WiFi network?

  • LiveArtLondon Christine (@LiveArtLondon) reported from Eton Wick, England

    TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    Hey @virginmedia I forgot how awful you were when it came to anything other than collecting my direct debit. Apparently you don’t have a complaints dept, genius, and after 4 calls to you today totally around three hours, you cut two of them off during the musical interlude!

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

  • ce141974 Caryn Sinclair (@ce141974) reported from Maidenhead, England

    @virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Windsor, England

    @virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Haribowkid Lee Pratchett (@Haribowkid) reported

    @DgMarshx @virginmedia @ShivFPS still got packet loss and buffering has become quite bad to be fair and I’ll be contacting them again shortly to find out what’s going on this time this isn’t good enough, they promise the fastest internet what a load of BS it doesn’t work so if it’s not fixed im leaving

  • kcllxx kate🚬⛓🔪 (@kcllxx) reported

    Why is everybody else’s virgin media issue getting fixed and mine isn’t?! I’ve just been told by my managers I won’t be getting paid for the day even tho I’ve been sat here since 7:30am trying to resolve virgin media’s issue? This isn’t fair

  • adrianffletcher Adrian Fletcher (@adrianffletcher) reported

    @vmbusiness you have really excelled yourselves. I must check if there is some kind of Darwin award system for bad customer service because you are clearly world class.

  • EmmaBowater5 Emma Bowater (@EmmaBowater5) reported

    @virginhelp @virginmedia Its a complaint id rather email please

  • theMrsH89 Lou💫 (@theMrsH89) reported

    @virginmedia @DorisLee1966 Yes @virginmedia it is regarding a complaint. My mum is a key worker currently stressed to the maximum. You promised her a price for her contract and you have made a mess of it. She is rather upset over this letter this morning. You have treated her appallingly

  • theMrsH89 Lou💫 (@theMrsH89) reported

    @virginmedia the main issue is she was promised her whole contract would be £52 but has been told repeatedly that it’s now £88. She then had an email saying with have knocked £21 a month as a continuing refund making it £67 not £52. She has been made to feel like she is a nuisance.

  • Jimzagooner Jim Connell (@Jimzagooner) reported

    Dear @virginmedia .Have called many times and spoken to many people. Spent hours on phone on hold to many depts. Fact-i moved on 12th Feb and notified you & received Confirmation on 13th Deb. Fact-Still have no services installed at new address. Fact-TERRIBLE service continues.

  • Adi1905CFC Adi /// suede savers/// (@Adi1905CFC) reported

    @Hammond0fficial @virginmedia I totally agree I spent 3 days on phone and twitter with them and they never resolved anything I sorted it myself in end there advice was to go on virginmedia forum and discuss issues with other customers ????

  • catch84x Catch84 (@catch84x) reported

    It's official. @virginmedia are the worst company from a customer service point of view I've ever dealt with. #abandondedmidchat

  • catch84x Catch84 (@catch84x) reported

    Have decided @virginmedia are officially the worse. #0outof10 for customer service