Virgin Media Outage Report in Cookham, Royal Borough of Windsor and Maidenhead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cookham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cookham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cookham, Royal Borough of Windsor and Maidenhead, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Amersham, Chertsey, Bracknell, Uxbridge, Rickmansworth, Chesham and Chinnor.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| Reading |
Internet | |
| Slough |
Internet | |
| Reading |
Internet | |
| Amersham |
Internet | |
| Reading |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cookham, England
Latest outage, problems and issue reports in Cookham and nearby locations:
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia So my Dad asked the bank to stop you and now you're trying to charge him another £58 to restore your service! Just give us our number back and money! Lets be done with already!!
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia never sign up with this company. They won't take no for an answer when you decide to leave and continue to steal your money! Even when you send their equipment back! 😡 Virgin stop stealing from my Dad! He is a pensioner!
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Pete
(@gonnella) reported
from
Woodley, England
@mattlintott @NetXL_dot_com Nice 👍🏻 got gig1 from @virginmedia but the upload is awful only 50mbit. Hope it gets increased to at least 100mbit soon.
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We requested the money back and phone no back in Jan. You lied and said vodaphone never requested the number back. As you won't cancel, my Dad stopped you charging with his bank. Now you're trying to charge another £58 to restore the service?!
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gareth moore
(@gareth5274) reported
from
Maidenhead, England
@virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.
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Ultra Mugnus
(@mkn1ght) reported
from
Reading, England
@monstroso @virginmedia A problem we all have.
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration
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Philip Furlong
(@PhilipFurlong2) reported
from
Wokingham, England
@virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.
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6thdr
(@6thDr) reported
from
Wokingham, England
Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.
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Greg Emmerson
(@gregemmerson_) reported
from
Reading, England
@virginmedia Completed the tests with the app, one room poor coverage
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Marta
(@vikingmarta89) reported
from
Reading, England
@virginmedia why since Monday is so bad signal in Reading West ? I’m not able to work !
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We last requested to the money back on Jan. You lied and said you never got a request from vodaphone. Vodaphone however have asked you loads of times and said you are the worst to work with. They have a lot of trouble getting you to cooperate!
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia My Dad canceled his contract with you back in October and sent his equipment back as requested. Yet you still charge him! We and vodaphone have asked you 100s of times to give our number back but you lie and say you never got a request! Fraudulent!
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia Well I'd advise that you cancel, give us our number back and money back! This is ridiculous!! Last time I spoke in Jan via Web chat, you said you'd never got a request from Vodaphone about our number! Vodaphone said they have requested though.
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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A
(@ambreenfarooq15) reported
from
Reading, England
Virgin media is sooooooo ******* ****
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oluwa 🇳🇬
(@UrineMan) reported
from
Burnham, England
it should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝔻𝕖𝕤𝕚𝕘𝕟 & 𝔹𝕖𝕪𝕠𝕟𝕕
(@designandbeyond) reported
Another day and another @virginmedia internet outage. Ridiculous as I have a website to run and orders to process!!!!
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Russ B
(@RustyBullen) reported
@virginmedia You have tried to help,, you’ve said all the right things,,, but ultimately nothing has changed since 10 days ago!!!
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Mick Harkin
(@MickHarkin2) reported
@simone_nepa @virginmedia @CherylHoleQueen A renewal is a new contract I'm a virgin customer why should I pay more for you breaking your contract
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Ellie Bick
(@EllieBick1) reported
@virginmedia I've now been told that it'll cost me £240 to cancel the contract that I didn't sign or agree to or ask for...
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Louise Coyle
(@led0185) reported
@virginmedia Yes she said someone would be out today to the cabinet but if they didn’t show up or if they couldn’t fix it then complain direct to Ofcom
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Jemma Kerr
(@JemmaSK81) reported
@virginmedia It’s not working on my phone. I’m going to try my laptop
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David Laud
(@davidlaud) reported
@virginmedia 1 hour of her time completely wasted by following your promoted and prominent “Customer Help” option? Truly a joke. Why are you tripling the costs of premium rate calls? A call to @ThompsonMorgan costs 7p but my mothers bill shows an ultimate charge of 20p per min
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n
(@theegirlnicole) reported
@virginmedia I CANT LIVE LIKE THIS FIX THE WIFI PLEASE MAN
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kilkiefilms
(@kilkiefilms) reported
@virginmedia Yes, service status claims no outages. Ran the test which says there’s a network issue “caused by interference on the cabling coming into your home,” which happened last week too, for a few hours, but resolved itself.
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Enrico Onali
(@OnaliEnrico) reported
@virginmedia @guardian Now they are again asking me questions, instead of allowing me to cancel the contract.