Virgin Media Outage Report in Cookham, Royal Borough of Windsor and Maidenhead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cookham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cookham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cookham, Royal Borough of Windsor and Maidenhead, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Beaconsfield, High Wycombe, Bracknell, Amersham, Chertsey, Egham, Uxbridge, Ascot, Chesham and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Slough |
Internet | |
| Reading |
Total Blackout | |
| Slough |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Cookham, England
Latest outage, problems and issue reports in Cookham and nearby locations:
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia Not helpful. Service checked no issues but still had to call this morning as on internet. Down again this afternoon. Spend more time working though the phone than using a load for internet service from virgin. What a waste of money.
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.
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Ultra Mugnus
(@mkn1ght) reported
from
Reading, England
@monstroso @virginmedia A problem we all have.
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia It’s more about how this can’t be dealt with online and spending a busy day trying to get to talk with someone who actually can help. #Disgraceful #expectedthis
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6thdr
(@6thDr) reported
from
Wokingham, England
Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.
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Chris C
(@a3racer) reported
from
Wokingham, England
@virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I’m on M600 Fibre Broadband. On my account it says ‘our broadband doesn’t get quicker than this. You’re on our top tier broadband!’ If I got a Hub 4 and 1gb broadband, would that guarantee a stronger and faster WiFi network?
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Christine
(@LiveArtLondon) reported
from
Eton Wick, England
TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
Hey @virginmedia I forgot how awful you were when it came to anything other than collecting my direct debit. Apparently you don’t have a complaints dept, genius, and after 4 calls to you today totally around three hours, you cut two of them off during the musical interlude!
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬
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Caryn Sinclair
(@ce141974) reported
from
Maidenhead, England
@virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!
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Phil Stacey
(@PhilStace20) reported
from
Windsor, England
@virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Pratchett
(@Haribowkid) reported
@DgMarshx @virginmedia @ShivFPS still got packet loss and buffering has become quite bad to be fair and I’ll be contacting them again shortly to find out what’s going on this time this isn’t good enough, they promise the fastest internet what a load of BS it doesn’t work so if it’s not fixed im leaving
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kate🚬⛓🔪
(@kcllxx) reported
Why is everybody else’s virgin media issue getting fixed and mine isn’t?! I’ve just been told by my managers I won’t be getting paid for the day even tho I’ve been sat here since 7:30am trying to resolve virgin media’s issue? This isn’t fair
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Adrian Fletcher
(@adrianffletcher) reported
@vmbusiness you have really excelled yourselves. I must check if there is some kind of Darwin award system for bad customer service because you are clearly world class.
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Emma Bowater
(@EmmaBowater5) reported
@virginhelp @virginmedia Its a complaint id rather email please
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Lou💫
(@theMrsH89) reported
@virginmedia @DorisLee1966 Yes @virginmedia it is regarding a complaint. My mum is a key worker currently stressed to the maximum. You promised her a price for her contract and you have made a mess of it. She is rather upset over this letter this morning. You have treated her appallingly
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Lou💫
(@theMrsH89) reported
@virginmedia the main issue is she was promised her whole contract would be £52 but has been told repeatedly that it’s now £88. She then had an email saying with have knocked £21 a month as a continuing refund making it £67 not £52. She has been made to feel like she is a nuisance.
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Jim Connell
(@Jimzagooner) reported
Dear @virginmedia .Have called many times and spoken to many people. Spent hours on phone on hold to many depts. Fact-i moved on 12th Feb and notified you & received Confirmation on 13th Deb. Fact-Still have no services installed at new address. Fact-TERRIBLE service continues.
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Adi /// suede savers///
(@Adi1905CFC) reported
@Hammond0fficial @virginmedia I totally agree I spent 3 days on phone and twitter with them and they never resolved anything I sorted it myself in end there advice was to go on virginmedia forum and discuss issues with other customers ????
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Catch84
(@catch84x) reported
It's official. @virginmedia are the worst company from a customer service point of view I've ever dealt with. #abandondedmidchat
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Catch84
(@catch84x) reported
Have decided @virginmedia are officially the worse. #0outof10 for customer service