Virgin Media outages and service status in Brent, England

Problems in the last 24 hours in Brent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brent, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Northolt, Harrow, Wembley, Southall, Stanmore, Hounslow, Brentford, Brent, Brent, Paddington, Hampstead, Hayes, Greenford, and Ealing.

City	Problem Type	Report Time
Hammersmith	Wi-fi	18 hours ago
Hammersmith	Internet	18 hours ago
Hammersmith	Wi-fi	1 day ago
Hammersmith	Wi-fi	1 day ago
Hammersmith	TV	2 days ago
Northolt	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Brent, England

Latest outage, problems and issue reports in Brent and nearby locations:

• 
  Sophie GUERINET (@soguerinet) reported 23 seconds ago from Ealing, England

  @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

• 
  Francesco Marchet (@MarchetF) reported 2 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Alistair Parkes (@AlistairParkes1) reported 3 minutes ago from Richmond, England

  @virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏

• 
  Robbie_Spice (@RobbieSpice89) reported 6 minutes ago from Paddington, England

  So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml

• 
  Bhaven Dusara (@Fatty_Koo91) reported 9 minutes ago from Harrow Weald, England

  How can it be called Virgin Media when it goes down so much??? #VirginMediaDown

• 
  Alessandro Ferrara (@iamAleFerrara) reported 9 minutes ago from Kensington, England

  @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

• 
  Duarte Mendonça (@DuarteMendonca) reported 12 minutes ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 17 minutes ago from Southall, England

  @virginmedia now onto the second week of no contact. No help and no communication. Imagine trying to call someone at this billion dollar company just to open a business account. And you can’t even get through for 14 days. It’s pathetic. This 02 merger has finished them.

• 
  Gabor (@GaborPfalzer) reported 20 minutes ago from Kensington, England

  @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

• 
  Gabor (@GaborPfalzer) reported 21 minutes ago from Kensington, England

  @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

• 
  Alessandro Ferrara (@iamAleFerrara) reported 24 minutes ago from Kensington, England

  @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

• 
  Konstantinos Veves (@k_veves) reported 25 minutes ago from Ealing, England

  @virginmedia The same stupidity again.. Your status page. Like it is my job to check why AGAIN, your b...t services do not work. I will not tolerate another 2021 with your unacceptable service guys. We haven't started the year well.

• 
  Alan Hodge (@hodgie_hd) reported 33 minutes ago from Kensington, England

  @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

• 
  MoMo (@ImaginaryCard) reported 41 minutes ago from Hammersmith, England

  The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮

• 
  Yessi Bello-Perez (@yessibelloperez) reported 43 minutes ago from Ealing, England

  @virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.

• 
  Jose Carvalho (@josethepotter) reported 44 minutes ago from Hammersmith, England

  ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

• 
  Helen Hermant (@HellsBellsLdn) reported 48 minutes ago from Richmond, England

  @virginmedia Sorry I had absolutely no signal. Please can someone start a chat now? Thank you

• 
  Gabriela Lungu (@GabrielaLungu) reported 50 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 54 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  DREAMVIEW ESTATES (@MurrayAlanLee) reported 55 minutes ago from Bushey Heath, England

  @virginmedia I would have assumed that would have put a larger team on it if it’s an area issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rhonda yates (@rhotes) reported 52 seconds ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_View offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  entrustTMF (@entrustTMF) reported 2 minutes ago

  @robert_mackley @virginmedia Thanks for that. Need to do some serious thinking about whether to stay with @virginmedia at end of this contract as this experience has been very, very poor indeed. Communications have been awful (apart from one person that at least appeared to empathise). Been with them years

• 
  Glenn McDonald (@Gtmcdonald1996) reported 5 minutes ago

  @virginmedia I’ve been in a live chat for nearly 2 hours with no joy on a resolution and I’ve also tried calling your number numerous times but can’t get through.

• 
  Emma Thompson (@emmathompy) reported 13 minutes ago

  @virginmedia I'm trying so hard to log in and see what TV and broadband package deals you can offer me but I'm in a cycle of linking to my o2 account and then a transfer link coming through and doing nothing! How can I fix this?

• 
  Charlotte Riggio (@MsLiberty1776US) reported 13 minutes ago

  @virginmedia you know what would be great? If your phone system worked so your agents could hear customers and not hang up on them saying there’s no response

• 
  entrustTMF (@entrustTMF) reported 15 minutes ago

  @RogerGreen2009 @virginmedia I'm definitely going to be reviewing my options at the end of my current @virginmedia contract as they've been dreadful in terms of communication and help when the chips are down(day SEVEN of outage)😢 Sadly, I've only just renewed my contract... Thanks for the suggestions👍

• 
  Aidan Costello (@aidan_codtello) reported 15 minutes ago

  @entrustTMF @virginmedia I've done a postcode check and it says intermittent problems. My daughter says if it doesn't improve she can go back to her flat as it isn't too far away. We are in London. We signed up for virgin party as they were to pay £50 incentive to use & my father for both of us signing

• 
  David Grant (@DavidGrant58131) reported 16 minutes ago

  Virgin media broadband down in Swords for 4 days so far ...no communication...no contact....@richardbranson ???

• 
  entrustTMF (@entrustTMF) reported 16 minutes ago

  @virginmedia Seems fair comment-they aren't sensible! Googled "how effective making complaints to @virginmedia is" and came up with some very negative feedback culminating in: "customer feedback AND regulatory data suggest their handling of complaints is often seen as inadequate" Oh dear🙁

• 
  Claire (@Claireonj4) reported 18 minutes ago

  @virginmedia my Dad has been a new customer for 2 weeks, the internet has only work for two of those days so far, engineer failed to solved the problem now I can't login to the app to book another slot! Shambles!! Need someone to contact us to cancel asap.